Introduction:

Developing a perspective of students in the enrollment process is the eventual goal of the
below mentioned questionnaire. It is indicated by the records of attendance that the enrollment
process is the key cause for the fall in enrollment. For understanding on a more detailed level,
first, fourth and fifth questions were focused at the staffs overall attitude toward the student
throughout enrollment. Whether from Financial Aid, or Admissions, narrowing down the fields
that require additional training of staff is important. Eventually, this step can also classify the
necessity for the rotation of staff or changes in process.
Next, we want to understand the level of difficulty students are experiencing in obtaining
the information they need to answer questions or determining the next step in the process.
Questions 2, 3, 6, and 7 serves that purpose by gauging the staffs knowledge and whether the
staff member is taking the time to meet the need of the enrolling student. Finally, question 10
allows to student to include concerns they may be having that was not covered in the previous
questions. The information provided for question 10 has the potential in determining the need
for an additional survey to address these issues brought out through this question.
Frequency table include the frequency (f) of a specific observation that include the
number of times the observation occurs in the data. While gathering data, different replies from
students were gathered and were grouped in identical categories. For example, out of 10
students, 5 students gave the same answer for a particular questions, the frequency for that
question would be 5.
The data was gathered from the students and is used in frequency tables, histograms, pie
charts and central tendency. Mean and median were the most appropriate for the study.
Histogram shows the graphical representation of the distribution of numerical data (Andrew S.

Gibson, 2014). In the current study, Histogram is used with two variables: Yes, and No. All the
histograms charts are showing results of different questions. Next, Pie chart is used in the study.
Pie chart is a graph type in which a circle is separated in different sectors that every sector
represents a part of the whole. Just like histograms, Pie chart also has two variables, Yes and No.
Only four major questions were taken for the Pie chart. The graphical representation of pie chart
is showing the perspective of students in the enrollment process.

Questionnaire
1. Do you feel that are treated with dignity and respect from staff and faculty?
A. Yes
A. No
2. During the enrollment process, do you feel you were given clear directions on the next
step in the enrollment process?
A. Yes
B. No
3. If no, why?
4. Has your time at the college been directed more towards learning, or have you been on a
wild goose chase all over the campus trying to find simple answers to very simple

5.

6.

7.

8.

9.

question?
A. Yes
B. No
f no, what department was the least helpful in providing the information you needed?
A. Admissions
B. Financial Aid
C. Registrar Office
D. Student Help Desk
Did you and/or your parents received a return call from the college for any reason?
A. Yes
B. No
C. N/A
If the call was returned, when did you receive the call?
A. The same day
B. The following day
C. Within the week
D. Within the month
How long did the entire registration process take?
A. One week
B. Two weeks
C. Within the month
D. After the month
Are you likely to enroll again for the upcoming semester?
A. Likely
B. Unlikely
C. Undecided

10. What changes if any, would you like to see made by the college in the enrollment
process?

Reference
Andrew S. Gibson, 2014. Exposure and Understanding the Histogram.
Peachpit Press, 10-Sep-2014