NOTE:

This fault finding flowchart aims to assist utility field staff

with communication related queries with the Landis+Gyr
Cashpower PLC split prepayment meters

START FAULT
FINDING PROCESS

Abbreviations & symbols

CIU = Customer Interface Unit
LCD Liquid Crystal Display
PLC = Power Line Carrier

Is there power
supply to the
meter ?

No

Check voltage on the line

side of the meter
Restore power to the meter,
confirm line voltage is present

Yes

Connect the CIU to the electrical outlet

socket, ensuring that the outlet switch is
ON press and hold the information button
until CIU LCD display comes ON, then
release information button

No

Confirm the meter status by checking

the status indicator flash sequence
1 Flash all OK
3 Flashes Tampered
4 Flashes Out of credit
5 Flashes - Power Limit Exceeded

Is there voltage
on the load side
of the meter ?

Yes

The CIU LCD comes

ON automatically
when power is
applied

Is the CIU LCD

display ON ?

Press and hold

information button
to wake up CIU

No

Check status CIU installation

Ensure that household outlet socket has power
Check that CIU is plugged into outlet socket
Check that outlet socket switch is in the ON position

Yes

Normal display
showing credit
remaining, happy
face ?

Communication
in progress

Yes

Normal display,
showing credit

No
CIU must be commissioned (linked) to the
meter, enter the full 11 digit STS serial
number, as displayed on the meter label.

Normal display,
showing zero credit

Yes
Display shows
---- ???? ---Ready to be commissioned,
enter meter serial number
No

CIU battery is not fitted or is flat and is

preventing the successful commissioning of
the meter please check and replace
battery

Yes

Meter and CIU communications is OK,

confirm by requesting a register in the
meter, for example press info, then 000
for meter serial number

Display shows
----- 40 ------

If credit is zero, enter a new credit token

No

Yes

Once the CIU and the meter are

successfully commissioned, the load
switch of the meter opens for approx 8
seconds and then re-closes, and the CIU
will display status of the meter

Display shows
Lo bAtt
(Low Battery)

Low battery indication

No
Scrolling lines indicate that the CIU is busy
communicating with the meter. If
communication between the meter and the
CIU is not successful, the CIU will time-out
after 2 minutes and show an error message

Display shows
-------------(Busy communicating)
Communication in progress

Error message indicates that communications

was not successful could be either:
Incorrect meter serial number was
entered
Communications was not successful,
meter did not acknowledge messages

Display shows
----- 30 -----

No

Yes

Communications error
Continues on page 2

Fault Finding Flowchart (Utility Technician) Rev 0.0

Page: 1

NOTE:
This fault finding flowchart aims to assist utility field staff
with communication related queries with the Landis+Gyr
PLC split prepayment meters

Continues from page 1

If the incorrect meter serial number has

been used or the meter serial number was
incorrectly entered, the CIU will not
establish communications, resulting in an
error 30 code, after which the display
reverts back to ----- ???? -----

Correct
meter serial
number
used ?

CIU must be commissioned (linked) to the

meter, enter the full 11 digit STS serial
number displayed on the meter label.

No

Yes
confirmed
Remove CIU power cord from the
electrical socket and connect it to
another socket in the household

Meter and CIU communications is OK, confirm

by requesting a register in the meter, for
example press info, then 000 for meter serial
number
If credit is zero, enter a new credit token

Communication in progress
Yes

Once the CIU and the meter are successfully

commissioned, the load switch of the meter
opens for approx 8 seconds, and the CIU will
display status of the meter

Communications
restored ?

Logically disconnect one appliance at a

time, each time checking if the
communications is restored, in this way,
you can identify which appliance is
interfering with the meter communications

No
Systematically disconnect appliances
in the household until
communications is restored

Go to the meter kiosk (if multiple

meters are in the kiosk), and
systematically disconnect the meters
on the same phase as the household
being investigated. Each time a meter
is isolated, check to see if the
communication is restored. This
process helps to identify the adjacent
house that could be the source of the
interference, Repeat the fault finding
process in that household to identify
the appliance which is the source of
the interference

Cannot identify
the appliance
that could be
interferring

Interfering
appliance
identified ?

Not yet

Normal display, with credit

Yes
Remove appliance power socket from
the outlet, fit a PLC filter into the
outlet and insert the appliance power
socket into the PLC filter socket

Not yet
Cannot restore communications,
all household appliances have
been checked

Communications
restored ?
Communication in progress
Yes

End Fault Finding

Fault Finding Flowchart (Utility Technician) Rev 0.0

Page: 2