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Attitude survey on
Employees
Course Title: Organizational
Behavior
Course Code:
BBA2311
Section: A
Submitted To Submitted By
Liza Khanam
Lecturer of Dipock Mondal
Department of BBA ID: 070360590
Northern University,Bangladesh.
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Student Declaration
Dipock Mondal
+8801916286988
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LETTER OF TRANSMITTAL
Dear Madam,
Here is the report on ““Attitude survey of employees on BRACK Banck” , prepared
based on data we have gathered during our doing research. We have tried our best
effort to gather all necessary information to the concentrated part of the report to
enrich it . We believe that with our limited knowledge this report provides a core
concept about this topics
We tried our level best to put meticulous effort for preparing the report. Any
shortcomings or flaws may arises as we are very novice in this aspect. We will
wholeheartedly welcome any clarification and suggestion about any view and
conception disseminated in our report.
Sincerely Yours
Dipock Mondal
ID: 070360590
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ACKNOWLEDGEMENT
First of all we would like to be grateful to Allah and our parents and pay our
deepest respect Ms. Liza Khanam, Lecturer in Organizational Behavior,
Department of Business Administration, Northern University Bangladesh, due to
her generous and friendly guidance. The school of business NORTHEN
UNIVERSITY BANGLADESH help us to get the opportunity to do the work in the
FITNESS CENTER . We are also grateful to her for helping us to understand some
minute issues as well as those issues which we have failed to understand. We also
would like thanks our friends for giving us enormous help can not mention in this
short extent.
.
Dipock Mondal
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EXECUTIVE SUMMARY
Banks are the pillars of the financial system. Specially, in Bangladesh, proper banking
system is very important, because the capital market is more developed here.
The main focus of this report is to show customer satisfaction of commercial bank. A
short describe of their attitude toward the organization. In our report we try to show what
is their satisfaction level of what they want, what they expect, how is their working
condition, their financial benefits and others promotional offers made toward them.
We also described the origin of the report, rational of the study, objectives of the study,
methodology of the study and constraints of the study etc.
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Chapter One Introduction
INTRODUCTION
The Bank offers the full range of banking and investment services for personal and
corporate customers, backed by the latest technology and a team of highly motivated
officers and staffs.
Banks are providing Excellence in Banking services; bank has launched fully automated
Phone Banking service, joined a countrywide-shared ATM network and has introduced a
co-branded credit card. A process is also underway to provide e-business facility to the
bank's clientele through Online and Home banking solutions
Big Question
Are employees satisfied with the working environment and employees career
opportunity in BRACK BANK Ltd ?.
Objectives
The Broad objective of the report is – “To find out the level of job satisfaction at
BRACK BANK Ltd.”
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Employees attitude toward job environment
Knowing the existing level of job satisfaction
Identify the factors that affect mostly to the employees
Find out Hygiene factors responsible for job satisfaction or not.
Understand employee interpersonal relationship.
Find out satisfied employee role on the success of the company
Recommend the measures needed to be taken for increasing the level of job
satisfaction.
Find out length of employment related to job satisfaction
The limitations and constraints faced while conducting this study are below:
Due to time and cost restriction, the study is concentrated in selected areas
only head office of BRACK BANK Ltd.
Sampling error may occur due to the utilization of convenience sampling.
Lack of spontaneous cooperation from respondents.
In case of collecting data from primary respondent, they tried to provide data
in hurry and some employees feared to provide answer or hide information
like salary structure or year of experiences.
I can only collect information from entry and mid level employee but can not
collect data from top level employee so picture of whole employee of BPL job
satisfaction I can not draw properly.
Methodology
This report is to identify the employee satisfaction level toward their job of the
assigned organization. Therefore, We have gone through physical interview, collected
data and make a personal conversation to the selected Officers when necessary. We
also have studied different circulars and files of the office. And We hope these
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criteria will be enough to find out different picture of employee attitude toward their
job.
1) Primary data
2) Secondary data
Prepare a Questionnairess:
1. Strongly disagree
2. Disagree
3. Neither agree nor disagree
4. Agree
5. Strongly agree
Data collection:
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2. Face to face interview (to collect the qualitative data from employees)
3. Questionnaire survey (to collect quantitative data from employees)
Data analysis :
Content analysis
Statistical
Descriptive
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Sampling Plan
The sampling plan for surveying employees was non-probabilistic. Respondents were
conveniently chosen at given premises.
Sample Type
The samples in this study were all selected through Convenience Sampling.
Total sample size of the survey was 10. This total number included respondents from
all segments which were top level, mid level, and entry level.
Variables covered:
In order to attain the objectives of the study information have been collected on
the following set of variables:
Literature Review
Chapter Three
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Attitude:
Attitude is the underlying way we think, feel and act -- how we react to the world around
us. It determines the quality and effectiveness of all of our thinking, emotions and
behavior ... and, thereby, the positive or negative consequences of that behavior.
Attitude is the one thing we can count on as a lifetime companion. Jobs and relationships
come and go, but your attitude is always with you. You can't take a vacation from
yourself!
Attitude is based upon our expectations and perceptions -- our definition of reality.
Each of the following has the same job, but notice their attitudes:
Susan Spectator likes the predictability and limited responsibility of her job. She feels
most comfortable when others make the important decisions. She feels threatened when
anything out of the norm happens and calls her manager for instructions. She never feels
certain about anything and has difficulty making commitments.
Carl Critic feels frustrated in his job, but at least it gives him a chance to complain and to
vent his frustrations on all the "idiots" he deals with. When confronted with his mistakes,
he looks for excuses and others to blame. He hates what he regards as impositions placed
on him by coworkers and customers. His negative opinions are known by all.
Paula Player views her job as an opportunity to experience the thrill of competence and
meeting progressive challenges. She enjoys interacting with her coworkers, customers
and management. When she makes a mistake, she acknowledges it to herself and to those
impacted by it ... and then looks to see how she can correct it and learn from it.
Susan Spectator, Carl Critic and Paula Player exemplify three very different ways of
approaching life and relating to others -- three different attitudes:
1. Spectators with Neutral Attitudes Spectators watch life happen and observe
others. They play it safe and try to avoid risks. Spectators are afraid of change.
They often are tired or detached. Their defining word is: Maybe. Their prevailing
action: Coast... Typical phrases: I doubt it, I might, I don't know and I'm hesitant.
2. Critics with Negative Attitudes Critics comment on life and complain. They
critique after the fact, imposing their "expertise" and finding fault in others.
Critics are annoyed about change. They often appear frustrated or pessimistic.
Their defining word is: No! Their prevailing action: Stop! Typical phrases: I can't,
I won't, No way and You made me.
3. Players with Positive Attitudes Players actively participate in life and embrace
opportunities. They take risks and are willing to make mistakes. Players enjoy
learning and change. They usually are confident and optimistic. Their defining
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word is: Yes! Their prevailing action: Go! Typical phrases: I can, I will, I'm sure
and I choose to.
Job Satisfaction
History
One of the biggest beginnings for satisfaction studies was of course Hawthorne
studies. Besides, studies by Elton Mayo of the Harvard Business School, sought to
find the effects of various conditions on worker’s productivity. These findings did
provide strong evidence to believe that people work for purposes other than pay, and
eventually polished the investigation for other job satisfaction factors.
And it must be realized that Maslow’s hierarchy of needs theory, a motivation theory,
was one of most fuelling factors for job satisfaction theory. According this theory
people seek to satisfy five specific needs in life – physiological needs, safety needs,
social needs, self esteem needs and self actualization needs.
Whatever the theories and whoever made them it is eminent to say that concern for
job satisfaction means concern for improved productivity. Through the following
discussions, therefore, we will reveal the importance of job satisfaction to worker and
organization.
Job satisfaction results from pleasurable emotional state and is leads frequently to a
positive work attitude. Uncertainty lowers self-worth and produces anxiety. Again
monotony erodes a worker’s initiative and enthusiasm and leads to absenteeism and
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unnecessary turnover. Whereas, a satisfied worker id more likely to be creative,
flexible, innovative and loyal. Job satisfaction thus holds the following importance:
Therefore job satisfaction both directly and intangibly improves the work force.
However, it is important to know that job satisfaction and productivity are not
conclusively correlated to or consistent on each other. Nevertheless, without job
satisfaction leading the workforce toward greater achievement is nearly impossible.
There are many factors that affect job satisfaction and that what makes workers
happy with their jobs varies from one worker to another. Apart from the factors
mentioned above, job satisfaction is also influenced by the employee's personal
characteristics, the manager's personal characteristics and management style, and
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the nature of the work itself. Managers who want to maintain a high level of job
satisfaction in the work force must try to understand the needs of each member of
the work force
There are six elements of job satisfaction. Rather I can say that job satisfaction is
the combination of these six elements. The elements are shown in the figure-
Overall or
multidime
nsional
Stability of
Individual job
focus satisfaction
Job Satisfaction
Environme
ntal impact
Importance
Level
If job satisfaction is a worker benefit, surely the worker must be able to contribute to
his or her own satisfaction and well-being on the job. The following suggestions can
help a worker find personal job satisfaction:
Employees should look for opportunities to show their skills and abilities. This
usually leads to more challenging work and greater responsibilities, with
attendant increases in pay and other recognition.
Employees should focus more on building their communication skills like
reading, listening, writing, and speaking skills;
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Employees should make themselves knowledgeable. Because obtaining new
job-related knowledge can help to perform tasks more efficiently and
effectively;
Employees should express their creativity and initiative. These qualities are
valued by most organizations and often result in recognition;
Employees should work as team not as an individual. A large part of job
success is the ability to work well with others to get the job done.
Organizations can help to create job satisfaction by putting systems in place that will
ensure that workers are challenged and then rewarded for being successful.
Organizations that aspire to creating a work environment that enhances job
satisfaction need to incorporate the following:
Organization profile
Company Profile
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Bangladesh.
International Finance Corporation (IFC) is the commercial wing of World Bank. Using
certain channels and overseas representatives, IFC it helps local financial institutions find
profitable ways to target small and medium sized companies. Funding comes from the
Asian Development Bank, Canada, the European Commission, the Netherlands, IFC is a
19% shareholder in BRAC Bank. A new assistance program signed in August 2005 aims
to double the bank’s number of small and medium enterprise clients in 18 months
through campaigns to target women entrepreneurs and rural clients, introduce new
products and train branch managers.
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Company mission :
" Building a profitable and socially responsible financial institution focused on Markets
and Business with growth potential, thereby assisting BRAC and stakeholders build a
"just, enlightened, healthy, democratic and poverty free Bangladesh".
Board of Directors
Mr. Muhammad A. (Rumee) Ali
Chairman
Mr. A. E. A. Muhaimen
Managing Director and CEO
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With the support of BRAC Bank Limited the short stay ward has been renovated with
full air conditioning, new washrooms, hand washing sinks, surrounding walls and
upgraded floors and ceilings. In this regard BRAC Bank as part of their CSR activity
contributed Tk.23,39,388 to develop the new BRAC Bank Short Stay Ward.
Among other senior officials, Mr. A.E.A. Muhaimen, Managing Director & CEO,
BRAC Bank, Dr. Alejandro Cravioto, Executive Director, ICDDR,B, and Dr. Mark
Pietroni, Administrator, Dhaka Hospital, ICDDR,B were also present in that occasion.
CEOO
Director 18
Executive
Senior
Senior
Assistant
Deputy
Senior
Assistant
Assistant
Senior
Assistant
Officer
Manager
Manager
Officer
manager
Manager
Officer
Officer
Director
SOWT Analysis
STRENGTH:
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1 Strong financial capacity.
2 Combination of modern technology.
3 Transfer money is to any where.
4 A group of skilled and trained human resource with national and internal
expertise.
WEAKNESS:
OPPORTUNITY:
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THREAT:
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Much of the research exploring job satisfaction suggests that
satisfaction with one’s job or work is related to the work tasks being
undertaken. Research completed by Balzer and his colleagues
suggests that satisfaction with one’s work tasks is the greatest
predictor of overall job satisfaction. Further, it remains the greatest
predictor of job satisfaction, independent of the specific work tasks
being completed by the worker or the age or gender of the worker.
However changes in the working conditions of modern employees,
including increasing work hours, varying working arrangements and
intensifying job demands, matched with the segmenting and
compartmentalizing of many workplace tasks; as well as the
increasingly common current workplace rhetoric of, “do more, for less
… and faster” have made it increasingly challenging.
Salary Salary
Nature of work Nature of work
Promotion Promotion
Supervision Supervision
Working environment Working environment
Mentality of co-workers Mentality of co-workers
Employee
Figure : Job satisfaction Model. Satisfaction
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Age
Cumulative
Frequency Percent Valid Percent Percent
Comments : Here we can see that 60% of employees are in the age of in between 25 to
35 and 40 are in between 36 to 45..
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gender
Cumulative
Frequency Percent Valid Percent Percent
Conclusion Here 60% of the employees are male and 40% are female. So most of the
working employees are male.
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designnation
Cumulative
Frequency Percent Valid Percent Percent
Conclusion :Here in mid level, the percentage of senior accoutantis 20%, remittance
officer is 20%, 10% is about card division manager, 20% are cashier. In Entry level 20%
are supporting staff.
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religion
Cumulative
Frequency Percent Valid Percent Percent
Conclusion : Here 80% of the working employees are muslim and 20% are from hindu
religion.
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pretty good workplace
Cumulative
Frequency Percent Valid Percent Percent
Comments :Here 90% of employees that they are agree that the place is pretty good to
work and 10% of them are strongly agree with the statement.
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can make effort
Cumulative
Frequency Percent Valid Percent Percent
Comments : 70% of the working employees of Brack Bank are Agree and 10% are
disagree that they can go ahead if they make any effort.
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competative wage rate
Cumulative
Frequency Percent Valid Percent Percent
Comments : Competitive wage rate- 50% are agree with this statement and 40% are
undecided.
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employee promotion
Cumulative
Frequency Percent Valid Percent Percent
Comments : Here 50% of employees are agree that employees promotional decisions are
handled fairly and 10% are disagree and 20% undecided.
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fringebenefits
Cumulative
Frequency Percent Valid Percent Percent
Comments :
60% are agree that they understand the fringe benefits the
company offer and 20% are disagree with the statement.
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use of job abilities
Cumulative
Frequency Percent Valid Percent Percent
Comments ;90% are agree that job makes best use of their abilities and
10% are undecided.
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challenging work
Cumulative
Frequency Percent Valid Percent Percent
Comments :60% are agree that workload they take is challenging and 20%
are undecided.
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trust & confidence on boss
Cumulative
Frequency Percent Valid Percent Percent
Comments : 80% of the employees have trust and confidence on their boss and 20% are
confused about statement.
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free to tell the Boss
Cumulative
Frequency Percent Valid Percent Percent
Comments : 60% of the employees admit that they are free to tell to the
boss about their thinking and 20% are confused about what to say.
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know the expectation of boss
Cumulative
Frequency Percent Valid Percent Percent
Comments : Here we find that 90% of the employees know what their boss
expect from them.
Conclusion:
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employees at BBL. For such purpose an analysis has been done for all
employees taken together as well as categories of employees. We
actually took 10 respondents as my sample form their organization.
They have a mean of 35 and standard deviation of 6. I also find that
majority responses came as positive answer. Amazingly, respondents
of every category are dissatisfied with their present salary scale. On
the other hand 94% of employees are very satisfied with their work
environment. 91% employees agreed on the good job security.77% of
the employees think that their job is interesting enough and keep them
from getting bored. When asked, they enjoyed their work during job
more than their leisure time, the mean for this question was 3.43,
meaning that they agreed that they really enjoyed their work. Based
on the answers to these questions, there seems to be some strong
indication that there may be a high level of job satisfaction within the
company.
So, all this gives us the indication that BBL employees are satisfied
with their job quite some extent. And if few things are changed they
would be much more satisfied with their job.
Recommendations:
Some useful recommendation are given bellow :
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1. Ogganization should more ciear up about their duties and
responsibilities in a way that will increase their performance
level. s
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