Académique Documents
Professionnel Documents
Culture Documents
On
Customer Satisfaction
Sbmitted By
Vandana Dhameja
Roll No. 37
Research GuideProf. Mr. Prakash Mulchandani
DECLARATION
I Vandana Dhameja, studying in Smt. Chandibai Himatmal Mansukhani college of
Arts,
science, Commerce, Ulhasnanagr 421003, Student of M.Com Part 1, Hereby
declare that I
have completed my project on Customer Satisfaction in the academic year 20152016.
Vandana Dhameja
ACKNOWLEDGEMENT
My project is a result of the inspiring and thankful guidance and supervision of
my project guide Prof. Mr. Prakash Mulchandani, I am deeply indebted to him whose
help, time, support, inspiration, stimulating suggestion and encouragement helped
me in all the times of research and writing of this report.
This project has widened my horizon to various areas under general
knowledge regarding the practical and real aspects of Customer Satisfaction
Last but not the least, this PROJECT has definitely helped me to achioeve
something, which will be useful to us in future and hence am thankful to all persons
who have helped in gaining such useful knowledge.
To end with, I thank the people who helped me indirectly but without their
assistance this project was not possible. I thank all my friends and dear ones for
their kind support.
OBJECTIVES OF STUDY
The setting of objective is the corner stone of a systematic study. The study will be fruitful one
when the basis laid down is a concrete one they represent the desired solution to the problem and help in
proper utilization of opportunities.
Objectives:
The objectives of the research are:
To find out which sales promotion tools will increase the sales
To know the features that attracts the customer for particular product.
To know the level of satisfaction of customers towards the product.
To know the Importance of Customer Satisfaction.
To understand the in depth Meaning of Customer satisfaction.
Executive Summary
Businesses monitor customer satisfaction in order to determine how to increase their customer base,
customer loyalty, revenue, profits, market share and survival. Although greater profit is the primary driver,
exemplary businesses focus on the customer and his/her experience with the organization. They work to
make their customers happy and see customer satisfaction as the key to survival and profit. Customer
satisfaction in turn hinges on the quality and effects of their experiences and the goods or services they
receive.
Customer satisfaction depends on the products performance relative to a buyers expectation, the
customer is dissatisfied. If preference matches expectations, the customer is satisfied. If preference is
exceeds expectation, the customer is highly satisfied or delighted outstanding marketing insurance
companies go out of their way to keep their customer satisfied. Satisfied customers make repeat purchases
insurance products and tell other about their good experiences with the product. The key is to match
customer expectations with company performance. Smart insurance companys aim to delight customers
by promising only what they can deliver, then delivering more than the promise. Consumers usually face
a broad array of products and services that might satisfy a given need. How do they choose among these
many marketing makers offers? Consumers make choices based on their perception of the value and
satisfaction that various products and services deliver.
Customer value is the difference between the values the customer gains from owning and using a
product and the costs of obtaining the products customers from expectations about the value of various
marketing offers and buy accordingly. How do buyers from their expectations? Customer expectations
are based on past buying experiences, the opinion of friends and marketer and competitor information and
promises.
Customer satisfaction with a purchase depends on how well the products performance lives up to the
customers expectations. Customer satisfaction is a key influence on future buying behavior. Satisfied
customers buy again and tell others about their good experiences dies-satisfied customers of ten switches
to competitors and disparage the products to others.
retired and separated military members and their immediate families and therefore not included in the
rankings, achieved a satisfaction ranking equal to that any insurance company.
Depending on the industry and the nature of the bad experience, dissatisfied customers will complain to 10
to 20 friends and acquaintances, which is three times more than those with good experiences are. Hence,
the negative information is influential, and consumers generally place significant weight on it when
making a decision. If that is not the reason enough, fierce competitor is needed more and more to
differentiate firms from one another. With technology available to virtually every one today, the traditional
features and cost advantages are no longer relevant. Still product and service quality provides an
enormous opportunity to distinguish a firm from the rest. The Japanese have recognized this and have
though us to expect quality. Todays consumers do, and they know more about products and services than
they ever did.
Customers are the best source of information. Whether to improve an existing product or service or
whether firms are planning to launch something new. There is no substitution for getting it from horses
mouth When you talk to your customer directly, to increase your odds for achieving success you
mistake-proof your decisions and work on what really matters. When you routinely ask the customers
for feedback and involve them in business they, in turn, become committed to the success of your
business.
Methodology
This project is prepared with the combination of theoretical knowledge as well as practical
knowledge and a blend of advices and suggestion from the guide of the project.
Various books helped me out in extracting the theoretical element. Also the information relevant
to the project is being surfed from internet. All these activities are conducted as per the guide
consent.
Finally, the project has been advantageously finished with various kinds of experiences
gained throughout. It had been possible with my facts and information on this subject.
ECONOMIC
INTEGRATION
Part I
Policy
Classical
2. Opportunity costs
3. Comparative advantage
Economic
geography
International
business
Growth theory
New trade
9. Imperfect competition
10. Intra-industry trade
New interactions
14. Geographical economics
15. Multinationals
16. New goods, growth, and
development
Part II
8. Trade policy
Part III
Industrial
organization
Neo-classical
4. Production structure
5. Factor prices
6. Production volume
7. Factor abundance
Part IV
developed states, economic integration has been thought of as the "second best"
option for global trade where barriers to full free trade exist.
Objective
There are economic as well as political reasons why nations pursue economic integration. The economic
rationale for the increase of trade between member states of economic unions that it is meant to lead to
higher productivity. This is one of the reasons for the global scale development of economic integration, a
phenomenon now realized in continental economic blocks such as ASEAN, NAFTA, SACN, the European
Union, and the Eurasian Economic Community; and proposed for intercontinental economic blocks, such
as the Comprehensive Economic Partnership for East Asia and the Transatlantic Free Trade Area.
Comparative advantage refers to the ability of a person or a country to produce a particular good or
service at a lower marginal and opportunity cost over another. Comparative advantage was first described
by David Ricardo who explained it in his 1817 book On the Principles of Political Economy and
Taxation in an example involving England and Portugal.[3] In Portugal it is possible to produce
both wine and cloth with less labour than it would take to produce the same quantities in England.
However the relative costs of producing those two goods are different in the two countries. In England it is
very hard to produce wine, and only moderately difficult to produce cloth. In Portugal both are easy to
produce. Therefore while it is cheaper to produce cloth in Portugal than England, it is cheaper still for
Portugal to produce excess wine, and trade that for English cloth. Conversely England benefits from this
trade because its cost for producing cloth has not changed but it can now get wine at a lower price, closer
to the cost of cloth. The conclusion drawn is that each country can gain by specializing in the good where
it has comparative advantage, and trading that good for the other.
Economies of scale refers to the cost advantages that an enterprise obtains due to expansion. There are
factors that cause a producers average cost per unit to fall as the scale of output is increased. Economies
of scale is a long run concept and refers to reductions in unit cost as the size of a facility and the usage
levels of other inputs increase.[4]Economies of scale is also a justification for economic integration, since
some economies of scale may require a larger market than is possible within a particular country for
example, it would not be efficient for Liechtenstein to have its own car maker, if they would only sell to
their local market. A lone car maker may be profitable, however, if they export cars to global markets in
addition to selling to the local market.
Besides these economic reasons, the primary reasons why economic integration has been pursued in
practise are largely political. The Zollverein or German Customs Union of 1867 paved the way
for German (partial) unification under Prussian leadership in 1871. "Imperial free trade" was
(unsuccessfully) proposed in the late 19th century to strengthen the loosening ties within British Empire.
The European Economic Community was created to integrate France and Germany's economies to the
point that they would find it impossible to go to war with each other.
Stages of economic integration around the World (each country colored according to the most integrated form that it participates
with):
Economic and Monetary Union (CSME/EC$, EU/)
Economic union (CSME, EU, EEU/EAEU)
Customs and Monetary Union (CEMAC/franc,UEMOA/franc)
Common market (EEA, EFTA, CES)
Customs union (CAN, CUBKR, EAC, EUCU,MERCOSUR, SACU)
Multilateral Free Trade Area (AFTA, CEFTA, CISFTA,COMESA, GAFTA, GCC, NAFTA, SAFTA, SICA)
TYPES OF INTEGRATION
1. Preferential trading area
2. Free trade area
3. Customs union
4. Common market
5. Economic union
6. Economic and monetary union
7. Complete economic integration
These differ in the degree of unification of economic policies, with the highest one being the completed
economic integration of the states, which would most likely involve political integration as well.
A "free trade area" (FTA) is formed when at least two states partially or fully abolish custom tariffs on
their inner border. To exclude regional exploitation of zero tariffs within the FTA there is a rule
of certificate of origin for the goods originating from the territory of a member state of an FTA.
A "customs union" introduces unified tariffs on the exterior borders of the union (CET, common external
tariffs). A "monetary union" introduces a shared currency. A "common market" add to a FTA the free
movement of services, capital and labor.
An "economic union" combines customs union with a common market. A "fiscal union" introduces a
shared fiscal and budgetary policy. In order to be successful the more advanced integration steps are typically
accompanied by unification of economic policies (tax, social welfare benefits, etc.), reductions in the rest of
the trade barriers, introduction of supranational bodies, and gradual moves towards the final stage, a
"political union".
Trade
pact type
goods(tariff
s)
Preferenti
al trade
agreement
Free trade
agreement
Economic
partnershi
p
Common
market
Monetary
union
Fiscal
union
Customs
union
Customs
and
monetary
union
Economic
union
Economic
and
monetary
union
Complet
e
economi
goods(no
n-tariff)
service
s
capital
TIFA
BIT,TIF
A
Shared policies
goods
Non
labou monetar fisca Tarif
r
y
l
f
tarif
f
service
s
capit
al
labou
r
c
integratio
n
For a variety of reasons it often makes sense for nations to coordinate their
economic policies. Coordination can generate benefits that are not possible
otherwise. A clear example of this is shown in the discussion of trade wars among
large countries .
There it is shown that if countries cooperate and set zero tariffs against each other,
then both countries are likely to benefit relative to the case when both countries
attempt to secure short-term advantages by setting optimal tariffs.
This is just one advantage of cooperation. Benefits may also accrue to countries who
liberalize labor and capital movements across borders, who coordinate fiscal policies
and resource allocation towards agriculture and other sectors and who coordinate
their monetary policies.
Any type of arrangement in which countries agree to coordinate their trade, fiscal,
and/or monetary policies is referred to as economic integration. Obviously, there are
many different degrees of integration.
Economic cooperation or integration may take any one or a combination of any of the following
forms:
Preferential Trading,
Free Trade Area,
Custome union
Comman market
Economic Union,
Economic & Monetory Union
Complete Economic Integration
Preferential Trading is a sort of trading technique involving various measures for promoting
trade among the members of the group.
Generally, agreements may be entered into to ensure to each contracting party a favoured
treatment as compared to others. Such an agreement is usually referred to as the most-favoured
nation agreement. It may relate to commerce, industry and navigation, or it may relate either to
commodities or merely to customs duties. Ordinarily, the most-favoured nation clause is
bilateral in operation.
The trade liberalisation programme of the OEEC can be regarded as an example of preferential
trading. In 1950, the Code of Liberalisation was adopted by the members of the OEEC in order to
increase intra-European trade.
The Long-term Trade Contract is a type of bilateral arrangement, either in a single product or
many products of trade between any two nations. Its minimum duration may be an year or more.
policy concerns of the time. In this paper, we trace this evolution, offering both a
historical context and an intellectual coherence to diverse analytical approaches. I.
Static Analysis: Trade Creation and Trade Diversion A. Viner: Cutting Tariffs
Preferentially It is well known that Jacob Viner (1950) pioneered the static analysis of
PTA's. His analysis was prompted by policy concerns about PITA's, tracing from the
Havana Charter for the aborted International Trade Organiza-tion (ITO). The
formation of the European Community in 1957, and of the European Free Trade
Agreement (EFTA), then gave a more direct policy dimension to this theory and led
to important analytical insights, especially from the work in the 1950's of Richard
Lipsey and Kelvin Lancaster, Harry Johnson, and James Meade.
The essential message of the Vinerian ap-proach was that PTA's, as distinct from nondiscriminatory trade liberalization, could harm both a member country and world
welfare. PTA's could be "trade diverting" or "trade creating." These Vinerian
concepts have been reworked by many
Following Paul Krugman (1991), Jeffrey Frankel et al. (1995) have also
argued that
lack of distance and, hence, reduced transport costs should define beneficial natural
trading partners. But in Bhagwati and Panagariya (1996), we show that this is also
an untenable argument: we construct an example where a country is better off
forming a PTA with a dis-tant rather than a proximate country when these two
countries are otherwise identical. B. Kemp-Wan-Ohyama: Necessarily WelfareImproving CU While the Vinerian approach has proved to be the most potent in
theory and in policy thinking, it violated the layman-like view, which may be now
corrupting the policy do-main, that PTA's were a good thing since they were a move
toward free trade. The beauty of the influential 1976 paper by Murray C. Kemp and
Henry Wan, anticipated by Michihiro Ohyama (1972), was to show that one could
always construct a welfare-improving CU among any subset of countries while the
non-members were left at their initial welfare. The Kemp-Wan demonstration,
however, is really a "possibility theorem." Recently, economists such as Christopher
Bliss (1994) and T. N. Srinivasan (1995) have begun to put structure on the analysis;
Srinivasan, for example, proceeds to compare the Kemp- Wan tariff, under
alternative models, to the Article XXIV requirement that the common external tariff
of a CU should, on average, be unchanged. C. Cooper-Massell-Johnson-Bhagwati: CU
to Minimize Cost of Industrialization After the Treaty of Rome, many developing
countries sought (unsuccessfully, in the end) to form similar FTA's or CU's on the
ground that, given the protection against the industri-alized North, they could
liberalize among themselves and reduce the cost of their indus-trialization, an idea
that was developed inde-pendently in C. A. Cooper and B. F. Massell (1965), Harry
Johnson (1965), and Bhagwati (1968). Only recently has a proper proof of this
proposition been provided by Pravin Krishna and Bhagwati (1994) who saw that the
argu-ment could be proved simply as a version .
The Kemp-Wan theorem with an added policy instrument thrown in to achieve the
targeted degree of member-country industrialization. D. Brecher-Bhagwati: MemberCountry- Welfare Effect of Policy and Parametric Changes in a Common Market
Alternatively, the case where there is a common market, with full factor mobility,
has been analyzed by Richard Brecher and Bhagwati (1981). That paper also
considers how the effect of changes-such as in the external tariff or in technical
know-how or in capital accumulation-affects the welfare of individual countries.
This analysis is clearly relevant to analysis of policy questions
such as the effect of a change in the Common Ag-ricultural Policy on, say, British
welfare. E. Grossman-Helpman-Krishna: The Political-Economy-Theoretic Analysis of
PTA Formation Finally, with the recent interest in the the-ory of political economy
and the desire to analyze why PTA's are becoming popular, the cutting-edge theory
of PTA's has moved into modeling the incentives to form PTA's. The chief insight of
Gene Grossman and Elhanan Helpman (1995) and of Krishna (1995) is to show how
trade diversion pro-vides a principal motive for forming such PTA's. In addition, the
political-economy analysis of PTA' s has been extended to other questions. Thus,
Panagariya and Ronald Findlay (1996) have shown how reduced protection in a PTA
can lead to incentives to raise tariffs on non-member countries-a policy issue of
impor-tance since such raising of barriers is possible with administered protection. H.
Dynamic Time-Path Analysis: Building versus Stumbling Blocks In contrast to the
question of whether the immediate (static) effect of a PTA is good, we may ask
whether the (dynamic time-path) ef-fect of the PTA is to accelerate or decelerate the
continued reduction of trade barriers to-ward the goal of reducing them worldwide.
We now have the key concepts in the dynamic time-path case
of PTA's acting as "stumbling blocks" or "building blocks" toward world-wide
nondiscriminatoryt rade liberalization,i n-troduced by Bhagwati (1991), just as Viner
(1950) introduced the key concepts of trade di-version and trade creation for the
static analysis. A. Formulating the Dynamic Time-Path Question The time-path
question may be formulated analytically in two separate ways. Analytical Question L
-Assume that the time-path of MTN (multilateral trade nego-tiations) and the timepath of PTA's are separable and do not influence each other, so that neither hurts
nor helps the other. Will the PTA time-path then be characterized by stag-nant or
negligible expansion of membership; or will there be expanding membership, with
this even turning eventually into worldwide membership as in the WTO, thus arriving
at nondiscriminatory free trade for all? The analysis can be extended to a
comparison of the two time-paths, ranking the efficacy of the two methods of
reducing trade barriers to achieve the goal of worldwide free trade for all. Analytical
Question IH.
light of the two questions dis-tinguished above. Question L.-The single contribution that focuses on
Question I (i.e., the incentive to add members to a PTA) is by Richard Baldwin (1993), who concentrates,
in turn, on the in-centive of nonmembers to join the PTA. He constructs a model to demonstrate that this
in-centive will be positive: the PTA will create a "domino" effect, with outsiders wanting to become
insiders..
In this case, tariff barriers to the trade of goods between member states are
eliminated, but each country retains control over its own commercial policy; this means that
certain types of barriers are effectively maintained.
There are certain limitations imposed by rules of origin: only goods that
have either been completely produced in one of the member countries, or which have
mainly been produced in them are allowed to circulate freely.
makes decisions in free trade versus protected trade? Free trade empowers markets
to make the final decisions on international economic life. Protected trade, or
international trade dominated by the state, empowers political actors to be the final
arbiters of international economic life.
Tariffs
The most common characteristic of free trade is the lack of state tariffs on imports.
A tariff is a tax placed on incoming goods by the host country. it makes foreign
goods, therefore, artificially more expensive than domestically produced goods,
giving the latter a competitive edge.
Markets
Markets, not the state or even powerful economic actors, are empowered to
make decisions in free trade systems. If foreign goods are priced according to
market norms, then the winner in economic competition is who makes the best
product at the lowest price. In protected trade, it often is the actor with the most
political power who gets its economic interests protected.
States
Free trade takes the state out of the economic equation. States are
disempowered to make any kind of economic decision concerning the global
economy. Consumers and companies are then empowered to make these decisions
based on their preferences rather than state policy.
Contracts
Markets are based on contracts between buyers and sellers. Therefore, the
removal of the state from economic decision-making means the dominance of
contracts over state regulations in global economics. In this case, free contracts are
an important characteristic of free trade. Protected trade, on the other hand, is
international economic activity controlled, at least in part, by the state.
Economics
Globalism
Free trade demands a world without borders. In an economic sense, the states
of the globe are irrelevant, only the demands of the global market has any economic
relevance. Hence, under free trade, the globe becomes progressively smaller as
corporations and bankers serve a global, rather than a national, market.
CUSTOM UNION
Customs Union:
The EU reached this objective in 1968, when it was still the EEC.
The Customs Union was based on the creation of a Common Customs Tariff
(CCT) with respect to the rest of the world. At the same time, customs duties between its
member countries were eliminated.
As well as goods, this type of integration also seeks to promote the trading
of services.
Definition
Agreement between two or more (usually neighboring) countries to remove trade barriers, and
reduce or eliminate customs duty on mutual trade. A customs union (unlike a free trade area)
generally imposes a common external-tariff (CTF) on imports from non-member countries and
(unlike a common market) generally does not allow free movement of capital and labor among
member countries.
You should know if there is a customs union before you decide to bring anything back
from a country you traveled to.
The customs union was something good because it allowed barriers to be removed and
I always liked when barriers fell.
The customs union was a partnership that allowed for mutually beneficial trading
arrangements to take place which left each nation better off.
Free Trade
One of the defining features of the customs union is a policy of free trade
between member states. Free trade is the economic term for the elimination of
import and export tariffs between states. As David Ricardo outlined in his theory of
Competitive Advantage, free trade is generally desirable because it maximizes total
economic efficiency by allowing competition to run its natural course. Under free
trade, if nation A can produce a product more cheaply than nation B, consumers in
nation B can buy the product from nation A without paying an additional tax.
Without free trade, the government of nation B might impose a heavy tariff on
imports of the product in question, forcing consumers in nation B to purchase nation
B's products at a higher price.
A common external tariff is the agreement between the parties of the customs
union that stipulates that all member states maintain the same tariffs, import
quotas, non-tariff trade barriers and preferential policies towards non-member
states. This prevents the practice of re-exportation within the customs union, which
occurs if one member charges lower tariffs to attract foreign imports, and then reexports those products to other members of the customs union for a profit under the
internal free trade policy. The common external tariff is also useful in that it allows
the members of the customs union to combine their economic power in enacting
punitive or favorable tariffs towards non-member states.
Economies of Scale
Shared Currency
Problems
accommodate them. For example, Germany may have high inflation, demanding
high interest rates, while Ireland can have deflation and may need low interest rates.
Increase of Trade
When foreign products are subject to tariffs, exporters either have to accept
the extra cost of trade or make do with a lesser volume of exported products. A
basic element of economic integration policies is the abolition of part of the extra
fees or even the full amount of them, making trade cheaper and giving exporters a
bigger incentive to do business with integrated economies.
Movement of Capital
Economic Cooperation
Increase of Trade
When foreign products are subject to tariffs, exporters either have to accept
the extra cost of trade or make do with a lesser volume of exported products. A
basic element of economic integration policies is the abolition of part of the extra
fees or even the full amount of them, making trade cheaper and giving exporters a
bigger incentive to do business with integrated economies.
Movement of Capital
Economic Cooperation
, but the essential point, re-flecting the theory of the second best, remains an
important contribution. The policy implications of the Vinerian the-ory, however,
have been badly misunderstood in recent discussions. In particular, it has been
proposed by Paul Wonnacott and Mark Lutz (1989), Lawrence Summers (1991), and
others that if the countries forming a PTA are "nat-ural trading partners," then the
trade-creation effects will outweigh the trade-diversion ef-fects, making the PITA
beneficial to its mem-bers.
The key criterion used for defining "natural partners" is a high initial
volume of trade among them. But, as first argued in Panagariya (1995) and
elaborated with necessary theoretical nuances in Bhagwati and Panagariya (1996),
this view is untenable, and it is easy to show that a higher initial volume of trade
can be a signif-icant loss to a member country because of the "tariff revenue
redistribution" between mem-ber countries that it entails. One can also con-struct
plausible models in which the trade diversion has no necessary relationship to the
initial volume of trade. Finally, the initial high volume may itself be a result of
preferences rather than "natural" -as is probably true for the United States and
Mexico because of offshore-assembly provisions, and for the United States and
Canada because of the long-standing GATT-sanctioned preferential free trade in
autos, a big-ticket item.
Customs Union
A customs union occurs when a group of countries agree to eliminate tariffs between
themselves and set a common external tariff on imports from the rest of the world. The
European Union represents such an arrangement. A customs union avoids the problem of
developing complicated rules of origin, but introduces the problem of policy coordination.
With a customs union, all member countries must be able to agree on tariff rates across
many different import industries.
Countries sometimes band together to form a free trade area or a customs union to
promote trade. This often occurs with countries that have common borders. The two
types of trade associations are alike in many respects, but have a different approach
to how external trade partners are treated.
customs union
Definition
Agreement between two or more (usually neighboring) countries to remove trade barriers, and
reduce or eliminate customs duty on mutual trade. A customs union (unlike a free trade area)
generally imposes a common external-tariff (CTF) on imports from non-member countries and
(unlike a common market) generally does not allow free movement of capital and labor among
member countries.
widget imported from the United States into Germany pays the EU's Common
External Tariff, and then can be shipped to Italy or any of the other 26 EU members
tariff-free.
Sometimes, however, a member nation may find the common external trade
policy restrictive. It may be forced to charge higher tariffs than it otherwise would.
A customs union member would not be able to negotiate trade deals to take
advantage of strong connections with nations outside the union. Great Britain, for
example cannot negotiate special terms with Canada or other nations with which it
has long-standing trading ties.
COMMON MARKET
A common market, also called a single market, refers to an economic agreement
between two or more countries that stipulates that the signatory countries establish
a free trade area, share a single currency and have the same tariffs on goods
imported from non-member countries. Primary example of common markets include
the European Union, or EU, and the European Economic Area, or EEA.
Definition
Group formed by countries within a geographical area to promote duty
free trade and free movement of labor and capital among its members.
European community (as a legal entity within the framework of European Union) is the best
known example. Common markets impose common external tariff (CET) on imports from nonmember countries.
Sometimes countries will try and form a common market so that their businesses can
flourish selling to each other in an easier fashion.
The common market in the region was able to agree on the optimal resource allocation
methods based on natural resources.
The country formed a common market and that made a lot of the people living there
very happy and optimistic.
Economies of Scale
Shared Currency
Problems
particularly cross-border takeovers. In addition, there are also problems that would
be present even in a pure common market. For example, a common market cannot
be fully integrated unless people speak a common language, which is difficult
provided countries' unique cultural and linguistic heritages. Technical problems also
exist.
Economic union
An economic union is a type of trade bloc which is composed of a common market with a customs union.
The participant countries have both common policies on product regulation, freedom of
movement of goods, services and the factors of production (capital andlabour) and a common external
trade policy. When an economic union involves unifying currency it becomes a economic and monetary
union.
Purposes for establishing an economic union normally include increasing economic efficiency and establishing
closer political and cultural ties between the member countries.
Economic union is established through trade pact.
Increase of Trade
When foreign products are subject to tariffs, exporters either have to accept
the extra cost of trade or make do with a lesser volume of exported products. A
basic element of economic integration policies is the abolition of part of the extra
fees or even the full amount of them, making trade cheaper and giving exporters a
bigger incentive to do business with integrated economies.
Movement of Capital
Economic Cooperation
Increase of Trade
When foreign products are subject to tariffs, exporters either have to accept
the extra cost of trade or make do with a lesser volume of exported products. A
basic element of economic integration policies is the abolition of part of the extra
fees or even the full amount of them, making trade cheaper and giving exporters a
bigger incentive to do business with integrated economies.
Movement of Capital
Economic Cooperation
but the essential point, re-flecting the theory of the second best, remains an
important contribution. The policy implications of the Vinerian the-ory, however,
have been badly misunderstood in recent discussions. In particular, it has been
proposed by Paul Wonnacott and Mark Lutz (1989), Lawrence Summers (1991),
and others that if the countries forming a PTA are "nat-ural trading partners,"
then the trade-creation effects will outweigh the trade-diversion ef-fects, making
the PITA beneficial to its mem-bers.
The key criterion used for defining "natural partners" is a high initial volume
of trade among them. But, as first argued in Panagariya (1995) and elaborated
with necessary theoretical nuances in Bhagwati and Panagariya (1996), this view
is untenable, and it is easy to show that a higher initial volume of trade can be a
signif-icant loss to a member country because of the "tariff revenue
redistribution" between mem-ber countries that it entails.
One can also con-struct plausible models in which the trade diversion has
no necessary relationship to the initial volume of trade. Finally, the initial high
volume may itself be a result of preferences rather than "natural" -as is probably
true for the United States and Mexico because of offshore-assembly provisions, and
for the United States and Canada because of the long-standing GATT-sanctioned
preferential free trade in autos, a big-ticket item.
into circulation.
To the characteristics of the Single Market, it was necessary to add greater integration and
coordination in a number of other areas, such as foreign policy and justice.
the preferred option for countries embarking on economic integration and for
those unwilling or unable to engage in higher levels of integration. An FTA can
be limited to particular sectors, thus retaining a high level of control at the
national level and preventing exposure to competition for the other sectors.
The authority to decide how third countries are to be treated
remains unaffected (independent trade policy) in an FTA. However, rules of
origin (ROO) have to be agreed upon among members so as to determine
which products can be transferred duty-free. In the case of NAFTA a product
has to have been substantially transformed so that a change in tariff
classification has occurred, or it must have 50% (62.5% for cars) membercountry content1 to qualify for duty-free treatment. There are extensive and
complex provisions on how such content is arrived at and what documentation
is necessary at the border. If there were no such ROO third country, products
could be landed in the lower duty jurisdiction and then transferred duty-free to
the higher tariff member thereby circumvent its tariff. As a result, in an FTA
border controls are necessary for commerce among members, and arguments
over interpretation of ROO can lead to delays and disputes.
These restrictive effects of ROO have led one eminent
economist to observe: It is reported that Canadian producers have on
occasion chosen to pay the relevant duties rather than incur costs of proving
origin. (Krueger, 1995) CUSTOMS UNION When two or more countries agree to
remove (essentially) all restrictions on mutual trade and set up a common
system of tariffs and import quotas vis--vis non-members, the result is
referred to as a CU. The adoption of a common external tariff (CET) and joint
quotas necessitates closer co-operation with respect to the sharing of customs
revenues collected on non-member imports. Rules of origin are no longer
necessary: when a common external tariff exists, imports into the CUarea face
the same tariff in each CU-member country, hence there is no incentive for
transshipment of imports between members. The CET effectively creates
destination-neutrality for imports into the CU. Both FTAs and CUs imply that
the member countries remain nation states, yet when viewed in the historical
context there are some subtle differences between the agreements. The
German Zollverein and the European Community for Coal and Steel are
examples of successful CUs.
The Zollverein preceded the formation of Germany in 1870 and
thus holds fewer lessons for today. The European Community for Coal and
Steel, a sectoral CU created in 1951, was not expected to be a precursor to
eventual European political union. Nevertheless, it was recognized at the time
that free trade and the consequent rationalization and specialization of
production in coal and steel products would require a supranational body to
regulate pricing practices and commercial policies. This historical precedent
therefore suggests that a successful CU implies a common competition policy.
third countries. 3. With different input prices in different member countries due
to different tariff schedules, producers face different input costs, thus distorting
production. 4. ROO tend to be complex.
Thus their application results in additional costs and bureaucratic
surveillance. Different criteria, like substantial transformation, change in
tariff heading (CTH)), valueadded or specified process, are possible, each
bringing its own set of complexities. The criterion of substantial transformation
of a product is rooted in common law and is decided by the courts in the case
of a challenge. The CTH criterion is on the surface more objective, but in
fact requires specification of what level of tariff headings to be updated with
changes in technology (Krueger, 1997, p.15) The value-added criterion poses
difficulties as it requires agreement on accounting methods and audits. Finally,
process-criteria must be specified for each individual product. As a result,
interpretation is subjective and substantial room exists for discretion in
implementation.
The NAFTA contains 200 pages of fine print regarding the ROO!
Krueger (1997) relates that even where the intent of ROO is not protectionist,
they have a significant cost for producers and administrators. In Europe, EFTA
producers reported costs of three to five percent of the delivered cost of goods
solely for providing ROO documentation, though this estimate dates back to
the mid-eighties when tariffs were higher. ECONOMIC EFFECTS OF THE
COMMON EXTERNAL TARIFF (CET) The effects of the negotiated CET can be
summarized as follows: 1. As the negotiations are carried out at the
government to government level this reduces incentives for individual lobbies.
Once established, a CET remains non-negotiable. On the other hand, internal
pressures, like in the well-known prisoners dilemma, could result in a higher
CET. 2. In light of the inability to influence the (re)negotiation of the CET,
efforts to increase non-tariff barriers may be observed.
Common commercial and trade policies would limit such efforts. 6
Mirus 3. There is administrative simplicity in a CET that makes it easy to
implement, and it creates predictability. 4. Input costs will not differ among
members solely as a result of tariffs, promoting efficiency and competition.
Based on these differences, Krueger (1995) has shown that an FTA does not
lead to more net trade creation than a CU for the same partners, provided the
CU takes into account the levels of higher and lower tariff countries and settles
on an average CET for each commodity. An FTA also will not be more welfareenhancing than a CU for the same members, if the CET is set below the level of
the high cost country. In that case, trade is created when the high cost country
cuts production in the wake of tariff cuts, whereas an FTA would retain the tariff
and create less trade. Together with the trade-diversion (protectionist) effect of
ROO this implies more trade creation and less trade diversion for a CU, hence
the conclusion that the potential welfare effects of a CU outweigh those of an
FTA.3 With borders and separate customs procedures continuing under an FTA,
a CU approximates a larger single market.
In negotiations with third countries this lessens the power of
interest groups compared to an FTA and makes for more pronounced scale
economies and pro-competitive effects. Non-members of a PTA will behave in
more conciliatory fashion vis vis an emerging CU than an emerging FTA, as
the risks of confrontation with a larger economic unit (market) with common
external tariff act as a strong deterrent. As well, a large enough CU will have an
influence on the prices of internationally traded goods, forcing outside
countries to accept the prices prevailing inside the CU. Thus the outside
countries will export to the CU at prices that include the CET and transport
costs, bestowing an element of monopsony power to the CU. This effect is
much less clear for an FTA of similar composition.
Therefore, on balance, the economic benefits of a CU outweigh those of an
FTA. POLITICAL IMPLICATIONS FTAs are a limited form of integration and by
design little sovereignty is compromised, both in economic and political terms.
The institutional agreements for an FTA are not extensive: a secretariat as a
monitoring device and a forum for ongoing dialogue among members are all
that are necessary. The existence of ROO mitigate against expansion of an FTA
inasmuch as new members need to negotiate new ROO. Each new application
for entry provides an opportunity for lobbyists to renegotiate existing ROO,
slowing down the process of enlargement in comparison with the given CET of
a CU. 7 Mirus In addition, if a country has membership in two or more FTAs
(e.g. NAFTA and the emerging FTA of APEC), different ROO for different FTAs
create administrative complexity and customs disputes. It is difficult to
envision the emergence of a single market in the face of such complicated
access conditions. By contrast, a CU represents tariff-unification by definition.
While FTAs mean a continuing administrative presence at internal borders for
the purpose of documentation monitoring, CUs foster the borderless movement
of goods among members. As a result the political economy of FTAs is less
conducive to further trade liberalization than that of CUs, and the ROO of the
former create opacity, complexity and lobbying room for protection. A CU, in
turn, requires co-operation in arriving at a CET and agreement on a sharing
rule for the customs revenue that is actually raised.
For future trade negotiations a CU necessitates a harmonized trade policy, and
that means an additional loss of sovereignty. The question then arises as to
how much more sovereignty will have to be ceded to arrive at a CU compared
to an FTA? The initial negotiations for either an FTA or a CU are not that
different in substance: agreement has to be reached on the schedule of
implementing free trade among the partners. Adding on the negotiation to
unify tariffs towards outsiders is the extra complication for a CU. The number of
partners and the differences of national tariff codes will determine the
An economic and monetary union is a type of trade bloc which is composed of an economic union (common
market and customs union) with a monetary union. It is to be distinguished from a mere monetary union (e.g.
the Latin Monetary Union in the 19th century), which does not involve a common market. This is the sixth
stage of economic integration. EMU is established through a currency-related trade pact. An intermediate step
between pure EMU and a complete economic integration is the fiscal union.
Contents
Economic and Monetary Union of the European Union (1999/2002) with the Euro for
the Eurozone members of the European Union
de facto the OECS Eastern Caribbean Currency Union with the East Caribbean dollar in
the CSME (2006)[1]
de facto SwitzerlandLiechtenstein[2]
Additionally the autonomous and dependent territories, such as some of the EU member state special
territories, are sometimes treated as separate customs territory from their mainland state or have varying
arrangements of formal or de facto customs union,common market and currency union (or combinations
thereof) with the mainland and in regards to third countries through thetrade pacts signed by the mainland
state.[3]
Proposed[edit]
Community
Currency
Central
Community of Central
African CFA
Africa (CEMAC)
franc
Region
Africa
Target
Notes
date
Community
Currency
West African
CFA franc
Khaleeji
East African
shilling
Region
Target
Africa
market
Middle
East
Africa
crisis.
2015
Latin
America
/Caribbea
the CARICOM)
South African
Union(SACU)
Rand
2015
Rand
Community (SADC)
(interim
Regional Cooperation
2015
To supplement or succeed
Africa
2016
proposal)
African Federation
Currency Union
South African
Southern African Development
To supplement
Notes
date
South Asia
2016[citation
needed]
Community
Currency
Region
Target
Notes
date
Latin
Union of South American
Nations(UNASUR)
Latino[4]
America
/Caribbea
2019
Africa
To
Africa
Union
Africa
Russian ruble
2028
Europe
Arab Dinar
Arab
states
The experience of developed market economies, socialist countries, and developing nations
with regional integration schemes is evaluated. Emphasis is on two forms of trade integration: market
integration through reductions of barriers to intraregional trade and production-and-development
integration through agreements on plurinational industrial programming and investment allocation
.
integration is also examined, along with the relationship between economic integration and national
sovereignty. The success of the various schemes, irrespective of the type of economy, rests on a number
of basic conditions, which include the use of prices reflecting resource scarcities,
the size of the market of an integrated area, and interference with allocation patterns brought about
by the market mechanism. Joint decisions at the expense of national sovereignty of the individual
countries also are necessary, and failure to make these decisions is responsible for the lack of progress
towards economic union in the EEC. Numerous references.
Conclusions
There are many regional trade agreements (RTAs) in the
world.