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To cite this document:
Terese Fiedler Craig Deegan, (2007),"Motivations for environmental collaboration within the building and
construction industry", Managerial Auditing Journal, Vol. 22 Iss 4 pp. 410 - 441
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MAJ
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410
Terese Fiedler
Faculty of Business, University of Southern Queensland,
Toowoomba, Australia, and
Craig Deegan
School of Accounting and Law, RMIT University, Melbourne, Australia
Abstract
Purpose This paper sets out to document a review of environmental collaborations in the
Australian building and construction industry and to identify a number of motivations that appear to
drive particular environmental groups and building and construction companies to collaborate on
specific projects.
Design/methodology/approach The research involves a series of in-depth interviews with
individuals from building and construction companies and from environmental groups, and utilises a
number of theoretical perspectives to explain the various perspectives being adopted by the interviewees.
Findings The results indicate that corporate managers seek to collaborate with environmental
groups as a result of pressures exerted by particular stakeholder groups, particularly government, and
by the desire to be aligned with an organisation that has green credentials something that is
valuable in enhancing the reputation and legitimacy of the company and the related building project.
There was also a related financial motivation for collaborating. The representatives from the
environmental groups indicated that motivations for collaboration included developing a project that
could be used as a vehicle for educating the public, generating positive environmental outcomes,
complying with the expectations of their constituents, and setting an example for other building and
construction companies to follow.
Originality/value Little research has been done in the area of environmental collaborations. In this
study, environmental collaborations were considered as a vehicle for both the environmental groups
and the companies to further meet their organisational objectives and were generally considered as
successful initiatives from each organisations perspective.
Keywords Environmental management, Construction industry
Paper type Research paper
Introduction
For some time now it has been acknowledged by various authorities that the
environment is in crisis (Suzuki and Dressel, 1999). Increasingly, people within Australia
and elsewhere are becoming concerned about the environmental implications of current
consumption and production patterns (for Australian evidence see Australian Bureau of
Statistics, 1999). Profit-seeking corporations are generally considered to be the drivers of
the majority of the environmental degradation, typically with the approval (at least,
tacitly) of their respective governments. Whilst governments are often criticised for
being silent in their condemnation of corporate practices that are perceived as
detrimental to the environment, non government organisations (NGOs), such as
environmental groups, are often vocal opponents of particular activities and can act, at
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times, to stop corporations pursing particular ventures that are perceived as harmful. As
a recent Australian example (2001), after a concerted campaign, Greenpeace Australia
was able to initially stop the Stuart Oil Shale Project that was being progressed by the
Australian companies Southern Pacific Petroleum N/L and Central Pacific Minerals N/L
in partnership with Suncor Energy (Canada). Greenpeace Australia was particularly
concerned about the highly carbon intensive production methods used in making oil
from shale, relative to conventional oil production.
Whilst Greenpeace and other NGOs have been successful in stopping certain
environmentally unfriendly projects, many instances can also be shown where NGOs
have worked with (or collaborated with) corporations in the pursuit of particular goals.
Whilst early interaction between NGOs and business entities appeared to be based
more on a confrontational approach, it has been argued that in general there has been a
shift across time in how NGOs tend to interact with business. Stafford and Hartman
(1996) explain the evolution of the interaction between business entities and the
conservation movement in terms of three perceived waves of activity. The first
wave was deemed to have occurred under US President Roosevelt. Under Roosevelts
administration, there was recognition of the need to protect wilderness and to establish
protected areas. At that time, NGOs were typically small and relatively non-militant.
The second wave followed around the 1960s, and according to Stafford and Hartman,
was fuelled by the expansion and speed of economic growth and the resultant
environmental damage this was causing. At this time there was growth in
environmental laws and citizen activism. NGOs were getting larger and better
organised and direct confrontation with business became one of their key strategies.
Following this period, a third wave was deemed to have commenced and this was
described as an era in which many groups used their expertise to develop
market-based programs that were of benefit to both the environment and business.
According to Stafford and Hartman (1996, p. 51), this mind-set has diminished conflict
between business and environmentalists, and the two are now turning to one another
for cooperation. This perspective was consistent with Elkington (1994, p. 91) who also
considered that there had been an apparent move away from the anti-industry,
anti-profit, and anti-growth orientation of much early environmentalism.
Whilst there has perhaps been a general movement from confrontation to
collaboration as Stafford and Hartman (1996) and Elkington (1994) suggest, it is
arguable that not all NGOs have moved towards collaboration and the classification
scheme provided above will have varying degrees of applicability to specific NGOs.
Some groups such as the World Wide Fund for Nature (WWF) appear to have a
particular propensity to collaborate whereas some other groups, such as Greenpeace,
would arguably be more confrontational in approach (although Greenpeace has
nevertheless been involved in a number of collaborative efforts, for example, with
IKEA). Which approach is more effective for conserving the environment
(confrontation or collaboration) is not something that we address in this paper.
Rather, we focus on collaborations involving environmental NGOs, but we stress that
not all NGOs actively engage in collaboration. Nevertheless, it is interesting that
different organisations with a concern for preserving the environment appear to choose
quite different mechanisms in an endeavour to protect the environment. We will now
briefly consider some specific examples of collaborations between environmental
groups and corporations, or their respective industry bodies.
Motivations for
environmental
collaboration
411
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Examples of collaborations
As indicated in Deegan and Blomquist (2001), and as noted above, one environmental
group that is involved in a number of collaborations is the WWF, which is known to
frequently collaborate on various projects with business. For example, the Forest
Stewardship Council involved the collaboration of the timber industry and WWF
to develop a timber certification scheme. This international certification scheme provides a
rating, which appears on approved timber to indicate it is being sourced from what is
perceived to be a sustainable source. This scheme is believed to provide both economic
benefits to the timber industry, as well as environmental benefits. Other WWF-related
initiatives include the Endangered Seas Campaign and the Marine Stewardship Council,
which involves collaboration between WWF and the large multi-national company
Unilever. Also, within Australia in the late 1990s, the large multi-national mining company
Rio Tinto funded an extensive review by WWF of frog conservation in Australia.
Within the USA there have been a number of high profile collaborations between
environmental groups and business entities including: a collaboration between the
Conservation Law Foundation, a New England-based environmental organisation, and
the New England Electric System (Hemphill, 1994); the Wildlife Habitat Council which
involved a collaboration between seven large corporations (including Du Pont) and four
environment groups (Cardskadden and Lober, 1998); and, a collaboration between
San Francisco-based Pacific Gas and Electric and the Natural Resources Defence Council
(a New York-based environmental group), together with the Rocky Mountain Institute
(a western regional environmental organisation), to identify cost-effective ways to
improve efficiency in energy use (Hemphill, 1994). A number of other collaborations
have been identified by Hartman and Stafford (1998) and Baker (1996). Whilst our list is
far from exhaustive, it is clear that collaborations between environmental groups and
business entities are not an isolated phenomenon and indeed the evidence suggests that
the initiation of environmental collaborations is increasing. However, there is a general
lack of research on the drivers behind establishing environmental collaborations.
If we accept that environmental collaborations can have positive implications for
the environment by enabling or encouraging business entities to embrace more
environmentally responsible business practices, and this seems to be what the
literature is indicating (Hemphill, 1994; Cardskadden and Lobber, 1998; Hartman and
Stafford, 1998), then it is interesting to determine what motivates corporations and
environmental groups to enter environmental collaborations in the first place. This is
the aim of this research. If these pre-collaboration motivations are subsequently
satisfied by the actual outcomes of the collaborations (and we asked the participants in
this study whether their expectations were met as a result of the outcomes of the
respective collaboration), then promoting the results of research, such as that included
within this paper, might provide impetus for further environmental collaborations.
In this study, we have elected to study environmental collaborations in the
construction and building industry. We have done this for a number of reasons[1]. The
building and construction industry within Australia is of significant national economic
importance, and it is a major contributor to environmental damage (Best, 1997)[2].
This in turn has created a need for positive environmental strategies to be used within
the industry. One such strategy is to form an environmental collaboration. However,
and as noted above, there is limited research on environmental collaborations and why
organisations might elect to be involved in such an initiative.
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Motivations for
environmental
collaboration
413
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Table I provides an overview of the various theories that have been used to explain
collaborations. Only one of the theories has been applied specifically in relation to
environmental collaborations, namely, stakeholder theory, which was applied by
Cardskadden and Lober (1998)[6]. Table I also provides the respective theoretical
explanations for why collaborations occur. The foundations of the respective theory,
the seminal researchers applying the theory, and references to research that has
applied the particular theory to collaboration are also provided. It is not the intention of
this paper to provide a detailed account of each of the theories and our explanations are
restricted to the contents provided in Table I. It should be appreciated that these
theories have been used to explain a variety of organisational activities, other than just
the decision to form a collaboration. Readers seeking additional information about
particular theories can refer to various references provided in Table I.
A review of the various theories and related research (as described in Table I) identified
several determinants that appeared to explain the decision to collaborate[7]. The difference
between theories often lies in their underlying assumptions and these assumptions are
reflective of the ontology of the users of the theories. Rather than becoming preoccupied
with different ontologies, and a multitude of hypotheses testing, it is the intention here to
concentrate on the determinants of collaboration. Some of these determinants were
common to a number of the theories. Consistent with our own research, Oliver (1990) also
came to the conclusion that the various theories generated a reasonably small number of
determinants. She found that when collated, all known research on the motivations for
collaboration, regardless of theoretical viewpoint, lead to just six determinants. These
determinants were necessity, asymmetry, reciprocity, economic efficiency, stability, and
legitimacy[8]. These determinants will be further explained shortly.
Sofaer and Myrtle (1991) undertook a similar approach to Oliver (1990) in describing
the motivations behind collaboration. They suggested that there has been considerable
research in the area of collaboration which addresses the determinants of collaboration.
Without specific reference to the mass of theories attempting to explain collaboration,
they discussed several of the determinants, such as the need to acquire scarce and valued
resources, both economic and non-economic (information, political support, legitimacy)
from other organisations; a desire to reduce uncertainty; a desire to prevent, control or
predict uncertainty; to control the strategic behaviours of different organisations; the
pursuit of operational efficiencies; the reduction of transaction costs; and, the joint
pursuit of goals and projects. These determinants corresponded with those found in the
literature and as confirmed by Oliver (1990). For example, the desire to reduce, prevent,
control or predict uncertainty and the desire to control the strategic behaviours of
different organisations corresponds with the determinant of stability. The pursuit of
operational efficiencies and the desire to reduce transaction costs relate to the efficiency
determinants. The joint pursuit of goals and projects matches reciprocity.
Following from the above discussion, this research will investigate the
determinants of asymmetry, reciprocity, economic efficiency, stability, and
legitimacy. Specifically, we investigate whether the determinants can explain the
decision of organisations to form an environmental collaboration. As already noted,
these determinants are supported by the various theories for collaboration and were
confirmed by other researchers (Oliver, 1990; Sofaer and Myrtle, 1991; Logsdon, 1991).
Table II, provides a summary of the source (supportive theory) of each determinant
and whether particular research supported it as a motivation for collaboration.
Legitimacy
theory
Institutional
theory
Exchange
theory
Ecology
theory
Theory
This theory is grounded in a blend of sociology and biology; the basic foundation of
ecology theory rests on a three stage evolutionary process of variation, selection and
retention which is referred to as the natural selection process (Aldrich, 1979; Aldrich and
Pfeffer, 1976). Relies upon the idea of natural selection to describe the process of
organisational change. Organisations change to survive external environmental
conditions. It is assumed that the environmental conditions cannot be manipulated by the
organisation but the organisation may take actions to increase its chances of survival, such
as collaborating with another organisation
Explanation
Considered the
strategic
tradition in
legitimacy
research
(Suchman, 1995)
Believed to be
complementary
to resource
dependence
theory and
political economy
theory as they
give attention to
internal
organisational
decision making
Basis of resource
dependence
theory and
political economy
theory (Cook, 1977)
Considered the
institutional
tradition
in legitimacy
research
(Suchman, 1995).
Foundations
or links
Dowling and
Pfeffer
(1975) and
Shocker
and Sethi
(1973)
Levine and
White (1961)
Levine and
White (1961),
Blau (1964)
and Emerson
(1962)
DiMaggio
and Powell
(1983)
(continued)
Schermerhorm
and Sirland
(1981) and
Wiewel and
Hunter (1985)
Sharfman
et al. (1991)
Barnett and
Carroll (1987),
Hannan and
Freeman (1977)
and Miner
et al. (1990)
Application to
collaboration
research
Aldrich
(1979) and
Aldrich and
Pfeffer
(1976)
Seminal
researchers
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Motivations for
environmental
collaboration
415
Table I.
The most widely used
theories to explain
collaboration
Political
economy
theory
Resource
dependence
theory
Stakeholder
theory
Transaction
cost theory
Neo-classical
economics
Legitimacy theory
and political
economy theory
(Gray et al., 1996)
An extension of
exchange theory
(Cook, 1977).
Complementary
to ecology theory
(Aldrich and Pfeffer,
1976). Often linked
with theories such
as legitimacy
and stakeholder
theory
(Gray et al., 1996)
An extension of
exchange theory
(Cook, 1977)
Williamson
(1975)
Freeman
(1983)
Cook (1977)
and Pfeffer
and Salancik
(1978)
Benson
(1975)
Kogut (1988)
Gray and
Hay (1986)
Aldrich (1979)
and Logsdon
(1991)
Benson (1975)
and Hall et al.
(1977)
Application to
collaboration
research
Notes: aBy organisation fields DiMaggio and Powell (1983, p. 148) meant those organizations that, in the aggregate, constitute a recognized area of
institutional life: key suppliers, resources and product consumers, regulatory agencies, and other organizations that produce similar services or products;
b
The political economy is described by Gray, Owen and Adams (1996, p. 47) as the social, political and economic framework within which human life
takes place
Explanation
Table I.
Seminal
researchers
416
Theory
Foundations
or links
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Stability
Reciprocity
Asymmetry
Determinant
supported by
this theory
(Hannan and
Freeman (1977).
They also
connected
exchange theory
with ecology
theory
Originally, no,
but Thompson
(1967) added to
exchange theory
the need for
organisations to
reduce
uncertainty
creating resource
dependence
theory and
Benson (1975)
extended
exchange theory
to political
economy theory
Determinant not
found to be
supported by
this theory
(Levine and
White, 1961)a.
Determinant
supported by
this theory
(Oliver, 1990)
Determinant not
supported by
this theory
(Sharfman et al.,
1991)
Institutional
Exchange theory theory
Legitimacy
theory
Determinant
supported by
this theory
(Oliver, 1990).
Determinant
supported by
this theory
(Oliver, 1990).
Determinant
supported by
this theory
(Oliver, 1990;
Gulati, 1998;
Sharfman et al.,
1991)
Resource
dependence
theory
Political
economy theory
Determinant
supported by
this theory
(Astley and
Fombrun, 1983)
Stakeholder
theory
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(continued)
Transaction
cost theory
Motivations for
environmental
collaboration
417
Table II.
The relationship between
the determinants for
collaboration and the
theories of collaboration
Table II.
Determinant not
supported by
this theory
(Sharfman et al.,
1991)
Determinant
supported by
this theory
(DiMaggio and
Powell, 1983;
Sharfman et al.,
1991)
Determinant
supported by
this theory
(Oliver, 1990;
Schermerhorn
and Sirland,
1981; Wiewel
and Hunter,
1985)
Although Gray
et al. (1996) link
political
economy theory
with issues of
legitimacy,
research in
collaboration did
not make this
link.
Political
economy theory
Resource
dependence
theory
Determinant
supported by
this theory
(Astley and
Fombrun, 1983)
Determinant
supported by
this theory
(Oliver, 1990;
Logsdon, 1991)
Stakeholder
theory
Determinant
supported by
this theory
(Oliver, 1990)
Transaction
cost theory
Note: aSometimes the literature would actually indicate that the determinant was not supported by a particular theory. It is considered just as important
to indicate lack of support as it is to highlight positive relationships between determinants and theories
Legitimacy
Economic
efficiency
Legitimacy
theory
418
Institutional
Exchange theory theory
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Having noted that prior research has led to the identification of five determinants that
might apply to environmental collaboration, we now describe each of these
determinants. We rely predominantly on how they have previously been described
within the literature. Again, please note that as with theories, there is also some degree
of overlap between the various determinants.
Motivations for
environmental
collaboration
419
Organizations transact with others for necessary resources, and control over resources
provides others with power over the organization. Survival of the organization is partially
explained by the ability to cope with environmental contingencies; negotiating exchanges to
ensure the continuation of needed resources is the focus of much organizational action.
Both political economy and resource dependence theory support this determinant
(Oliver, 1990).
Reciprocity
Reciprocity is the opposite of the asymmetry determinant. Oliver (1990, p. 244)
explained that:
Motives of reciprocity emphasize cooperation, collaboration, and coordination among
organizations, rather than domination, power, and control.
Under this perspective, there will be an incentive to collaborate for the purpose of
pursuing common or mutually beneficial goals or interests (Oliver, 1990, p. 244). The
main theory supporting this perspective is exchange theory (Levine and White, 1961;
Hall et al., 1977). Exchange theory purports that exchanges between organizations are
a means to achieve organisational objectives. Levine and White (1961) argue that if
resources are not scarce, the need for interorganisational relationships would not exist.
However, they accepted the notion that resources are scarce and interorganisational
relationships are essential for mutual goal attainment.
Stability
Some literature on collaborations has indicated that collaborations are formed as an
adaptive response to environmental uncertainty (Oliver, 1990). Cook (1977) explained
that environmental uncertainty is generated by resource scarcity and a lack of perfect
knowledge about environmental fluctuations, available exchange partners, and
available rates of exchange in an interorganisational field. In order to cope with this
uncertainty, organisations may be motivated to collaborate to forestall, forecast, or
absorb uncertainty in order to achieve an orderly, reliable pattern of resource flows
and exchanges (Oliver, 1990, p. 246). Oliver (1990, p. 256) believed that collaboration
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mitigates uncertainty because risk and accountability are shared and a greater sum of
expertise can be brought to bear on the social problem. The desire to gain specialised
knowledge is related to the desire to reduce uncertainty and hence gain stability.
Expertise is therefore deemed to be a subset of stability and we will also investigate
whether gaining expertise might motivate collaborations.
Resource dependence theory supports the determinant of stability, as it predicts that
in times of resource scarcity organisations may seek to collaborate in order to gain
needed resources and hence reduce the instability caused by a resource scarcity.
Stakeholder theory can also be seen to be supporting the determinant of stability.
Since, stakeholder theory suggests that managers can strategically manipulate their
environment, then in times of uncertainty it is believed that they will form
collaborations to reduce the uncertainty.
Economic efficiency
Under this determinant, an organisation will be motivated to form collaborations
through its desire to increase organisational economic wealth. Williamson (1975)
proposed that firms choose how to transact according to the criterion of minimising the
sum of production and transaction costs. Transaction cost theory is the main theory
applied to collaboration that supports the determinant of economic efficiency.
Legitimacy
The legitimacy determinant for collaboration suggests that organisations will collaborate
in order to be seen by others as legitimate. Oliver (1990, p. 246) suggested that certain
pressures from the institutional environment motivate organizations to increase their
legitimacy in order to appear in agreement with the prevailing norms, rules, beliefs, or
expectations of external constituents. Institutional theory supports the determinant of
legitimacy. This theory explains that organisations are faced with institutional pressures
and as a result of these pressures; organisations within a field become similar in their
forms and practices. The pressure to collaborate may be one type of institutional pressure
and organisations may react to this pressure and form collaborations.
The legitimacy determinant is also supported by legitimacy theory. This theory
suggests that organisations attempt to find congruence between the perceived social
values and norms connected with its operations and the social values and norms of
society at large because the existence of the firm is dependent on its acceptance
by society. Stakeholder theory also helps explain the legitimacy determinant as those
stakeholders that the organisation deems powerful need, for the benefit of the
organisation, to see the organisation as legitimate from their perspective.
The environmental collaborations reviewed in this study
The unit of analysis in this research is the environmental collaboration. Six instances of
environmental collaborations were initially revealed as a result of discussions with
members of both the building and construction industry and environmental groups. The
media also played an important role in identifying two of the projects
(Koala Beach Residential Development and The Green Building Project). The projects
represented the entire population of environmental collaborations within the building and
construction industry known to the researchers at the time of research (May 1999-February
2000)[9]. Therefore, no sampling issues arise as the entire population was used.
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Motivations for
environmental
collaboration
421
Number Project
1
Koala Beach
Residential
Development, Tweed
Heads, New South
Wales
The Green Building
Project, Melbourne
CBD, Victoria
Metroplex Industrial
Park, Brisbane,
Queensland
Environmental
Parties collaborating issues
Residential housing
development
Refurbishment and
additional works of
offices for a
commercial building
High-rise hotel on the
site of the Sydney
2000 Olympics
Industrial park
Table III.
A brief description of the
environmental
collaborations
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Managing Director, Brian Ray, the company operates across a whole spectrum of
development opportunities, particularly in the leisure resort area. This also includes
shopping centres and land subdivisions.
The project. Koala Beach is a residential housing development located on the
Northern New South Wales coast. The Australian Koala Foundation (1996, p. 25)
described the development as a Koala-friendly housing development where a
community makes conscious compromises to its lifestyle so that it can co-exist with
wild Koalas. The housing development utilises 160 hectares of the 360 hectares
initially owned by the Ray Group; 200 hectares have been set aside for conservation.
The AKF provided their expertise and support for the project and one of the main
documents to be produced from the collaboration was a Fauna Impact Statement.
The other document produced by the AKF was the Koala Management Plan, a seminal
part of the overall plan of management. The recommendations within the plan were
incorporated into the development design. The AKF still provides the developer with
advice on the Koala population and other species on site.
Case 2: The Green Building Project a collaboration between the Australian
Conservation Foundation and Surrowee Pty Ltd
The collaborators. The Australian Conservation Foundation (ACF) is a large
independent, non-profit, membership-based organisation, which seeks to protect
Australias natural environment. The ACF has campaigned for over 30 years for
conservation of the natural environment. The ACF and Surrowee began as joint
developers in the project. Later the ACF became a major tenant of the building.
Surrowee Pty Ltd is an ethical investment company. It owned the property being
developed. Lincolne Scott Australia was also involved in the project from its inception.
It is an environmental engineering company.
The project. The Green Building Project involves commercial refurbishment and
additional works of a three story building in Melbourne, Australia. Mailer, the AKF
representative, explained the projects main goal: The overall goal is that the building
should be a model of superior environmental performance that gives practical
expression to our commitment to ecologically sustainable development.
It was expected that the building would generate more energy than it requires and
will utilise all storm and wastewater on site.
Case 3: Novotel Ibis Olympic Hotel a collaboration between the WWF for Nature and
Accor Asia Pacific Lend Lease Consortium
The collaborators. The WWF for Nature is a large international environmental group.
Within Australia it has offices in Sydney, Perth, Melbourne, Darwin and Brisbane,
Australia.
Lend Lease was the designer/construction arm of a joint venture between
themselves and Accor Asia Pacific. Accor Asia Pacific owns 380 hotels world-wide.
The popular hotel names include Sofitel, Novotel, Ibis and Mercure.
Manidis Roberts Consultants is a consultancy company that according to its
Managing Director, Geoff Roberts, acts as a middle person in between two groups of
people who ordinarily do not know or trust each other. Manidis Roberts played a
seminal role in operationalising the environmental strategies proposed by the Olympic
Coordination Authority for the Sydney 2000 Olympic Games.
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The project. Accor Asia Pacific Lend Lease in partnership with WWF won the right
to build two hotels in the Olympic Park, Sydney. After the announcement that Sydney
would be the host city for the 2000 Olympic Games, a document produced by the bid
team called Summer Olympic Games Environmental Guidelines became
institutionalised through Government legislation. Tenders for construction of the
Olympic site incorporated environmental specifications as they were essential for
success in the tender process. Manidis Roberts with their client, the Lend Lease Accor
consortium, then began the process to produce a bid document to win the job for the
hotel site. It was decided to collaborate with the WWF. The bidding team was
successful and the consortium won the right to build an Ibis Hotel and Novotel Hotel on
the site.
Case 4: Metroplex on Gateway a collaboration between the Murrarie Progress
Association and the Pradella Group Pty Ltd
The collaborators. The Murarrie Progress Association was formed in the early 1920s
and is described by one of its key members, Janice Pittam, as an organisation that
has concentrated on improving the facilities in the community and maintaining what
we consider to be our assets. The environment and all aspects of it have been the focus
of the group for several decades now. The Progress Association does not have an
exact member number as membership fluctuates depending on the issue being
addressed.
The Pradella Group is the owner and developer of the site. Metroplex Management
Pty Ltd is a division of the Pradella Group specifically set up to manage Metroplex and
develop future projects in a similar fashion.
The project. Metroplex on Gateway (Metroplex) is a 62-hectare (155-acre) industrial
estate in Brisbane, Australia. The site has a 650-metre frontage to the Brisbane River
and is designed to house the following types of commercial operations:
.
industrial and warehousing;
.
service, trade and light industrial;
.
business and corporate offices;
.
convenience retail and some showrooms;
.
a riverfront hotel/conference centre; and
.
public areas including a riverfront park and centrally located environmentally
sensitive wetlands.
Metroplex is the largest Business and Industrial Park in Brisbane and according to
Metroplex Management comprises a totally integrated community that sets the
worlds best practice for Business and Industrial Parks in Brisbane. The Metroplex
site includes a 12-hectare wetland preservation area. From the environmental
assessment, the site was deemed an important habitat for migratory water birds and
birds of prey. The collaboration involves ongoing consultation with Janice Pittam
and she also monitors the site on a regular basis.
As can be seen from the brief overview of the four collaborations, they cover a broad
spectrum of projects and environmental issues. Table IV provides an overview of the
interview participants. All key people within the four projects agreed to participate in
the interviews.
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Table IV.
Overview of interview
participants
The project
Person
Organisation
Position
Mode
Koala Beach
Residential
Development
Brian Ray
Proprietor
Telephone
Project Manager
Telephone
General Manager
In person
Project Manager
In person
Partner
Director
In person
Telephone
Director of Marketing
Telephone
Consultant to WWF
Telephone
Environmental
Manager
Consultant to Lend
Lease Accor
Consoritum
Project Manager
Telephone
Nick
The Ray Group Pty Ltd
Wellwood
Ann Sharp Australian Koala
Foundation
The Green Building Alistair
Australian Conservation
Project
Mailer
Foundation
Ray Lacey Lincolne Scott
Mark
Surrowee Pty Ltd
Wootton
Novotel Ibis Hotel
Liz James World Wide Fund for
Nature
Penny
World Wide Fund for
Figgis
Nature
Maria
Bovis Lend Lease
Atkinson
Geoff
Manidis Roberts
Roberts
Consultants
Telephone
In person
Telephone
Research method
As already noted, key participants were those participants who had a seminal role in
the collaboration. For our purposes, they were to be responsible for decision-making in
relation to the collaboration and they had to be present from the inception of the
collaboration. The main method of data collection in this research was in-depth
semi-structured interviews, with each interview being taped. The interviews were
undertaken from May 1999 to February 2000. An independent person then transcribed
each tape. The transcriptions were full records of the interview tapes. Once the tapes
were transcribed they were listened to while reading the transcription. This confirmed
the accuracy of the transcription.
The interviews themselves were either undertaken in person or by way of telephone.
Whilst there was an initial desire on our behalf to conduct the interviews in person, this
was not possible in all projects. The mode of interview was in large part dictated by the
participant and was influenced by the time at which the interviewee was available and
their location at a particular point in time. The mode of the interview (in person or by
telephone) had no influence on the questions asked, or the duration of the interview.
Prior theory typically provides a focus for the data collection phase in
interview-based research (Perry, 1998). This is also the case in this research. From
the literature review, five determinants for collaboration were found to represent
eight theories. The determinants for collaboration acted as a basis for the questions we
ask, though our interview approach allowed for other determinants to be uncovered.
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The following Table V, describes the questionnaire, highlighting the questions and the
related determinants that would be captured by the questions[11].
The data from the interviews were analysed using content analysis. Content
analysis was described by Patton (1990, p. 381) as the process of identifying, coding,
and categorising the primary patterns in the data. Codes representing the
determinants of asymmetry, reciprocity, stability (and a subset thereof, being
expertise), economic efficiency and legitimacy, and codes to capture the background to
the project, processes, and outcomes of the project provided the initial list of codes.
As the data were read more codes (additional motivations other than those supported
by prior collaboration research) emerged, which could be possibly used to explain the
motivations behind collaboration.
To assist with the coding and maintenance of the data the software package QSR
NUD *IST Vivo (Qualitative Solutions and Research Pty Ltd, non-numerical
unstructured data-indexing, searching and theorizing) was used. QSR NUD *IST
Vivo allows sentences to be coded and then sorted according to that code. An
advantage of QSR NUD *IST Vivo is that new code categories can be created during
the coding process. As mentioned above, more codes, which represented possible
determinants for environmental collaborations, emerged during the coding process.
When any motivation for collaboration was identified outside of the determinants
found in the literature, it was coded as a new code category. As the coding process
continued, further data of a similar nature was coded under that new code category.
Code names were chosen to best represent the meaning of the data contained within
these new code categories. After some refinement, the new code categories were named
government pressure, publicity, setting an example, and stakeholder considerations.
These new code categories and their data will be described shortly.
The first reading of the data were performed with the tape of the transcript playing
and the second without the audio backup. As in ODwyer (2000), the two readings were
spaced by one month. The break was simply to create some separateness from the
data, which may have allowed more objectivity during the second reading.
There were no major changes from what was coded in the first coding session to
that in the second. However, since during the first coding session the list of codes had
grown[12], some transcriptions that were coded at the beginning of the first session
had to be re-coded with the new codes. Refinement of the codes was minimal and
occurred where two code names were actually describing the same coded data. For
example, the code market replicability was coding the same type of data as the code
setting an example and these were merged.
Most questions were designed to capture a participants response on a particular
determinant of collaboration; however, the location of that data were not limited to
those questions. In other words, a participant may have spoken about their desire to
collaborate due to financial reasons within a question that did not relate to the
determinant of economic efficiency. The questions were merely prompts and answers
were not restricted to particular coding of determinants.
When reviewing the data, we utilised display matrices. Miles and Huberman (1994,
p. 91) discussed the importance of using displays to present the data collected.
They described displays as:
A visual format that presents information systematically, so the user can draw valid
conclusions and take needed action.
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Question
number
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
39
Table V.
The design of the
questionnaire
questions and research
issues
Question
Research issue
Background
Background
Background
General
General reciprocity
Economic efficiency
Economic efficiency
Economic efficiency
General
Asymmetry reciprocity
Asymmetry reciprocity
Asymmetry reciprocity
General background
Background
Stability
Stability
Stability
Stability
Stability
Stability legitimacy
Legitimacy
Legitimacy
Legitimacy
Legitimacy
Legitimacy
Asymmetry
Asymmetry
Asymmetry
Asymmetry
Notes: aParticipants were asked whether they expected a particular result. This was an intentional
part of the research design that allowed the participant to explain whether they had thought of this
outcome prior to collaboration, and therefore, whether it had been a motivator for collaboration,
without directly asking the participant. It was believed that this method would avoid some of the bias
that may have occurred by asking whether certain determinants were motivators while at the same
time allowing the participant the opportunity think about the determinant; bAs mentioned previously,
the desire to gain specialised knowledge is related to the desire to reduce uncertainty and hence gain
stability
The displays were used to draw conclusions because they allow for:
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. . . careful comparisons, detection of differences, noting of patterns and themes, seeing trends,
and so on (Miles and Huberman, 1994, p. 92).
Matrices are simply the crossing of two lists (Miles and Huberman, 1994). Matrices
for this research consisted of crossing, for each environmental collaboration, the
industry and environmental group responses (by relevant sentences) against the
determinants that represented motivations for collaboration. According to Miles and
Huberman (1994, p. 127) this type of matrix would be a conceptually ordered display
where:
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. . . rather than relying on time or role as the organizing principle, orders the displays by
concepts or variables.
These matrices were completed for each project and involved all the coded data for the
set of codes that could possibly explain the motivations for collaboration. A small
example is presented in Table VI.
Not only did the matrices prove to be an effective way to store and then analyse the
coded data, both from a with-in and across case perspective, but they also became
another checking device for coding accuracy. Once displayed, the data could easily
be checked as to the appropriateness and accuracy of coding. Particular quotes were
placed in specific cells. A second researcher read the entire set of matrices to see if he
agreed with the placement of quotes. There were only isolated discrepancies, and after
some discussion, consensus was subsequently reached.
The data from the matrices were analysed by way of a further coding process.
This analysis placed the data on a scale in terms of its perceived explanatory strength
in explaining the motivations behind environmental collaborations. The scale had
coding categories of none, mild, medium, strong, and very strong explanatory power.
Although in qualitative research it is recognised that a certain amount of subjectivity is
unavoidable, clear decision steps that were used to analyse the data have been
described in order to help overcome some of the possible researcher bias. The
categories of none, mild, medium, strong and very strong do not represent finite
quantifiable categories of data but merely presents a further coding of the data.
Judgments are to be made by the researcher in qualitative research such that the scale
contains a certain amount of subjectivity. However, so that this research can be
replicated, some of the factors that helped placed the determinants into their categories
on the scale are presented below:
Determinant
Asymmetry
Reciprocity
Economic Efficiency
Stability
Expertise
Legitimacy
Others
Industry member
Participant 1
Environmental group
Participant 2
Participant 1
Table VI.
A matrix for data display
example
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Results
By the end of the coding process, a total of ten codes representing determinants for
collaboration existed; six of these were derived from the literature and the remaining
four emerged from the coding process. The codes derived from the literature were
asymmetry, economic efficiency, expertise, legitimacy, reciprocity, and stability. Codes
that were derived during the coding process were government pressure, publicity,
setting an example, and stakeholder considerations.
In relation to the new codes, the code of government pressure represented
comments from participants in relation to the government providing a motivation to
collaborate. Participants may have indicated that pressure from the government in the
form of a government process (for example, building approval), a government agency
and/or a desire to generally appear credible to the government motivated them to
collaborate. Data within this code contained issues of legitimacy, as often participants
would indicate that they were attempting to appear legitimate to the government.
Since, the data captured on the desire to appear legitimate was specific to the
government, it was deemed important to highlight these data by creating this separate
code category.
The new code of publicity was created from comments indicating that participants
were motivated to collaborate due to the derived benefit of increased positive publicity.
Participants often gained positive publicity through the media, community or industry
members, and advertising campaigns that utilised the collaboration. Of course this has
some linkage with other determinants, such as legitimacy.
Another code that emerged during the coding process was that of setting an
example. This code represented data on participants desire to show others what could
be achieved through collaboration. Comments that were captured within this code may
have referred to the project being a blueprint for others to follow having relevance to
a much wider market and being reproducible.
An interesting phenomenon occurred during the coding process in that information
about an organisations relationship with its stakeholders, as a motivation for
collaboration, received so much attention that it was deemed important to separate
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such data from the legitimacy determinant and create a separate determinant named,
the stakeholder considerations determinant.
Having identified some potential motivations for environmental collaboration we
will now describe how they applied to each of the four projects.
Koala Beach Residential Development
The determinants that received the most attention and appeared to be the strongest
explanation for this environmental collaboration for Koala Beach were government
pressure, legitimacy and stakeholder considerations.
The developers in this environmental collaboration (and not AKF) faced large
amounts of government pressure from the state and local council. As Ray stated:
This development was caught up with a change of government in New South Wales and
certainly a very much gung-ho, public position taken by that government towards
environmental issues. A lot of that was a lot of bloody breast beating and because this had
attracted the interest of some of the green groups, it was picked in a sort of stilted and a very
unbalanced way as something that should have a serious focus from the environmental
lobby. So we were a little between a rock and a hard place.
When asked whether he expected that working with the AKF would reduce
government pressure he replied:
Yes, thats right. It was sort of a general understanding at the time that if we involved the
AKF, it was going to be acceptable to all levels of government and that sort of gave us a lot of
heart to proceed.
Both Ray and Wellwood recalled that government pressure had eased as a direct result
of working with the AKF and that it certainly presented a motivation for working with
an environmental group. This determinant was a very strong motivation for
collaboration from the perspective of the developers.
In terms of the desire to appear legitimate as a motivation for collaborating, the
following quotes summarise the views of the developers:
Well, I suppose one of the things that you do get out of working with a green group is that you
have high levels of credibility particularly amongst governments with high green credentials,
which has been very much the case with the old Tweed Shire, and certainly the Carr
Government. So I think that the fact that youve accepted those constraints and you are
prepared to abide by that does give you a certain status, and takes a lot of the suspicion away
from other matters that you might be dealing with through those Local Authorities and State
Government authorities. So I think that there is an advantage in establishing a more credible
image amongst the governing authorities and that can be helpful in the way you negotiate
other parts of your development (Ray).
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It [the development] had clearly some major environmental constraints and so the proposal
was made by the Local Authority that this would only move forward if there was an attempt
to have a real sustainable development programme approved by all the stakeholders and
representing the stakeholders, given that the most sensitive and most obvious and most,
I suppose emotional of the flora and fauna species to be protected was the Koala, so we used
the Australian Koala Foundation.
This was something we had worked up with all the stakeholders as being acceptable, so in
the interest of pragmatism, Lets get on with it.
Sharp stated that the AKF were accountable to the Koalas and the people who live at
Koala Beach and felt that the collaboration was in line with those views on
accountability. Specifically, she said:
The stakeholders of the AKF are such a broad group that includes Brownies and
schoolchildren, corporate sponsors, celebrities, government, developers, landowners, people
who buy the tattoos. Theres such a wide range of people that I think some of them see it more
favourably than others depending on their view about conservation. It brings it closer to the
people who arent real conservationists, per se, but love Koalas. Its a great educational tool.
Its all the recommendations that we make to people in practice. Its actually happening.
People can live quite happily making these compromises for the Koalas. The radical left wing
greens probably think less of us for working with the developers and getting into the
commercial reality of this sort of thing.
All participants spoke on this determinant frequently, and therefore, it was deemed to
be a very strong motivation from both parties for this collaboration.
Determinants that were not a motivation for collaboration in this project were
asymmetry, expertise and stability. Other determinants received some attention but
not enough to justify them being considered as a strong or very strong motivation for
collaboration. For example, whilst economic efficiency was not a motivation for AKF
there was some limited discussion to it given by Wellwood hence it is deemed to
have a medium level of explanatory power. Although two of three participants in this
environmental collaboration mentioned the publicity determinant, it was given a mild
status, as it was not explicitly referred to as a motivation. However, participants did
appear to believe that this determinant did play some part in the forming of this
collaboration, and therefore, it is not eliminated as a motivation for collaboration.
In relation to reciprocity, the participants suggested that to have reciprocal
objectives and to enhance each others ability to reach those objectives was a seminal
but seemingly expected part of the collaborations. Most participants spoke about this
determinant as if it was a condition that had to be present before they could even
conceive the idea of working with the other party. However, after reviewing the data, it
was deemed to be more of a necessary pre-existing condition for collaboration, rather
than a motivating factor for collaboration.
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An overlap in coding occurred here because of the overlap that occurs between the
determinants of legitimacy and stakeholder considerations. The stakeholder
considerations determinant was a very strong motivation for this collaboration.
Although only expressed by the industry partners, Surrowee Pty Ltd and Lincolne
Scott noted that the desire to gain expertise was a strong motivation for this
collaboration. Both Wootton and Lacey expected to gain expertise in the area of
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environmental collaboration before they partnered with ACF. Lacey explained the
situation:
Working with a party who has potentially that commitment to being a responsible occupier in
an area where I am seeking to get some expertise, knowledge, something you can then put to
other clients and so here is a level of best practice. This is what you might achieve so whether
its expertise or just knowledge that is one area we seek to achieve, even the building control
area. To approach the same problem from a different perspective causes you to gain insight
and knowledge and therefore maybe expertise.
Wootton explained:
Well we now know that if we are going to be involved in anything that involves
environmental cutting-edge design or something which is outside the perimeters of what is
available in the Australian market in any way now it is a very arduous and slow process and
you need to get as many people working in the same direction as possible and to use groups
like ACF are very useful because they do have contacts they can bring in and information.
From ACFS perspective, Mailer said that gaining expertise was not considered
prior to collaboration. Despite Mailers comments this determinant was deemed to
have a strong level of explanatory power in this collaboration.
As Wootton made some limited comments on both government pressure and
further comments about legitimacy being a reason for collaboration, and links
were made between these determinants, they were deemed to have a mild and
strong[13] level of explanatory power, respectively, in terms of motivations for
collaboration.
Determinants that were not motivations for collaboration in this environmental
collaboration were asymmetry, economic efficiency, and stability.
Novotel Ibis Hotel
The determinants of economic efficiency, legitimacy, and stakeholder considerations
were all very strong motivations for this collaboration. From the environmental group
in particular, very strong evidence existed to suggest economic efficiency was a
motivation for collaboration. They spoke at length on how environmental groups relied
on funding to support their causes and that this contract with the consortium provided
not only for upfront payments but also for a steady stream of income. For example,
Figgis explained that:
I think if Im absolutely honest about it, a principal driver was economic it is very difficult
for all organisations to survive in this day and age. Corporate income as you are no doubt
aware is hard to come by and organisations have had to chase it endlessly on a yearly basis
NGOs very much welcome the situation where people are offering them a relationship where
there is a sustained stream of income that they dont have to chase. So undoubtedly income
was part of it.
James said:
Now one of our fundraising strategies is to actually engage with corporate partners to raise
funds for conservation, not in a philanthropic context, although that is always nice (if people
just want to write us a cheque that is very nice), but today in the current marketplace it needs
to be about a mutually beneficial commercial relationship between two parties so that we get
funding but they also get benefits from the relationship in some way.
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Roberts said:
Theyve [Olympic Coordination Authority] had their energy king hit out of the Olympic
Village, had their PVC king hit out of the stadium what they were lacking, how can I say
this, they were lacking the credibility that the full range of green groups could have given
them.
Figgis said:
One has to be honest about this theyre buying something and in the case of WWF its one
of the most recognised logos in the world, its probably the most respectable name and brand
in the environment movement and your corporate dollars are buying an association that you
hope reflects well on you.
Other determinants that have mild explanatory power are setting an example,
followed by references to government pressure and reciprocity.
The determinants that were not considered motivations for collaboration were
asymmetry, expertise, and stability.
Metroplex Industrial Park
The determinants of government pressure, legitimacy and stakeholder considerations
proved to be very strong motivations behind this collaboration. Both parties spoke at
length on these determinants, indicating that they were major motivations for
collaboration. For example, in relation to stakeholder considerations, Smallwood noted:
I see the role of Metroplex management as being responsible for seeing through the vision
and looking after the interests of all the stakeholders, which includes owners, landlords (some
are institutions), tenants, the workforce and the local community. I suppose I could also say
the local wildlife. I maintain that everyone can work together. If the business and local
community cant work together it is not going to be a successful estate.
There is the local community, landowners, occupiers, tenants, workforce, and corporate
image. The benefits are a sense of ownership. You have got the factories where people work,
but you have got the walkways. This is where it crosses over and mixes. There is in a sense,
pride, lifestyle. Because, although they considered it their park, it was run down and
dangerous. It was a bad environment, especially at nighttime. So we cleaned up the area and
the community benefited in the sense of guaranteed image.
Setting an example received only a small amount of attention and was deemed to be a
mild determinant, while asymmetry, economic efficiency, expertise, publicity and
stability were not motivations for collaboration in this environmental collaboration.
Summarising the results across all projects
In comparing the results across the projects, several determinants returned fairly
consistent results. These are reported in Table VII. The determinant of stakeholder
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Table VII.
Across-case presentation
of the results
Determinant
Koala Beach
Asymmetry
Economic efficiency
Expertise
Government pressure
Legitimacy
Publicity
Reciprocity
Setting an example
Stability
Stakeholders
None
Medium
None
Very Strong
Very Strong
Mild
Strong
Mild
None
Very Strong
None
None
Strong
Mild
Strong
Mild
Mild
Very Strong
None
Very Strong
None
Very Strong
None
Mild
Very Strong
Strong
Medium
Mild
None
Very Strong
None
None
None
Very Strong
Very Strong
None
Strong
Mild
None
Very Strong
considerations was a very strong motivation for all collaborations. The determinants of
asymmetry and stability consistently returned a result of not being motivations for
collaboration across all projects[14].
As a further way to present the data, it was decided to separate industry as a group,
from the environmentalists as a group. For each group a table was devised, which
indicated whether the participant/s from that group (either industry or conservation)
had perceived a particular determinant as being a motivation for collaboration. This
meant that the emphasis was not upon how strong the determinants explanatory
power was but whether it could be a motivation behind environmental collaborations
from the viewpoint of that particular group. See Tables VIII and IX. The results were
then summarised for each group and compared in a third table (Table X).
The results showed that the determinant of stakeholder considerations was a very
strong motivation behind these environmental collaborations. In order of explanatory
power, the next most recognised motivations for environmental collaborations were
the determinants of legitimacy and government pressure[15]. These two determinants
received significant amounts of attention, albeit not as much as the stakeholder
considerations determinant. On the other end of the scale for explanatory power
Determinant
Table VIII.
Did the environmental
group perceive that this
determinant was a
motivation for their
collaboration?
Asymmetry
Economic efficiency
Expertise
Government pressure
Legitimacy
Publicity
Reciprocity
Setting an example
Stability
Stakeholder
considerations
No
No
No
No
Yes
Yes
No
Yes
No
Yes
No
Yes
No
No
Yes
Yes
Yes
Yes
No
Yes
No
No
No
No
No
No
Yes
Yes
No
Yes
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Determinant
Asymmetry
Economic efficiency
Expertise
Government pressure
Legitimacy
Publicity
Reciprocity
Setting an example
Stability
Stakeholder considerations
No
Yes
No
Yes
Yes
Yes
Yes
Yes
No
Yes
Determinant
Asymmetry
Economic efficiency
Expertise
Government pressure
Legitimacy
Publicity
Reciprocity
Setting an example
Stability
Stakeholder considerations
No
No
Yes
Yes
Yes
No
Yes
Yes
No
Yes
No
Yes
No
Yes
Yes
Yes
Yes
No
No
Yes
No
No
No
Yes
Yes
No
Yes
No
No
Yes
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Table IX.
Did the industry member
perceive that this
determinant was a
motivation for their
collaboration?
0/4
1/4
0/4
0/4
2/4
3/4
2/4
3/4
0/4
4/4
were the determinants of asymmetry and stability. These determinants were not
motivations for the environmental collaborations.
Discussion and concluding comments
A number of implications arise from this research. Within the interviews the
participants from both sides of the collaboration stated that the environmental
collaborations helped their organisations to meet their objectives and all were satisfied
with the results that flowed from their decision to collaborate. Such information
could usefully be disseminated to encourage further collaborative efforts. The
representatives from the environmental groups believed that the collaborations had
positive implications for the environment[16]. Hence, whilst there might be particular
business benefits from entering into an environmental collaboration, the collaborations
nevertheless were perceived as positive for the environment by a group of individuals
(environmental NGOs) who would be expected to have relatively sound knowledge
about various issues associated with the environment. Arguably, such results
are important for society at large and for the environment, particularly given that
the industry is a major contributor to environmental damage. The practice of
Table X.
A comparison between
industry and
environmental groups in
terms of their perceptions
of whether a determinant
could be a motivation for
collaboration
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7. Determinants are the variables that are supported by the theories as motivations for
collaboration. For example, transaction cost theory may suggest that organisations
collaborate to gain economic efficiency. Economic efficiency is an example of a determinant.
8. Note that the determinant of necessity does not apply to research on environmental
collaborations as it only applies to mandated collaborations. Our research focuses on
voluntary collaborations.
9. Various searches and investigation supported this view. The media, industry members,
environmentalists and internet searches all provided the evidence to suggest that these
projects represented the entire population of environmental collaborations available for
study in this time period.
10. As it turned out, our number of projects was consistent with suggestions by Eisenhardt
(1989, p. 545) who recommended that a number between 4 and 10 cases usually works well.
11. It should be noted that the questions generated responses that related to a number of issues
pertaining to environmental collaborations. Only those of relevance to determining the
motivations for environmental collaboration are discussed in this paper.
12. Sixteen codes related to motivations for collaboration. With the refinement described above,
this list was eventually refined to ten codes representing motivations for these
environmental collaborations.
13. Mailer made comments to the effect that they had to be careful in choosing a partner thus
they were concerned with maintaining the legitimacy which already existed with their
members.
14. However, a subset of stability which was tested separately, expertise, was found to be a
motivation for a developer in one case.
15. To determine the explanatory strength of determinants, values were given to the categories
in scale of explanatory power (mild 1, medium 2, strong 3, and very strong 4).
Using these values an overall score was produced for the results of each determinant.
Legitimacy and government pressure ranked second and third, respectively, behind
stakeholder considerations, in terms of explanatory power for the motivations behind
environmental collaborations
16. At the time of the first interview the AKF said that their objectives to date had been fulfilled
but it would take time to realise if the Koala population had been truly affected by the
development. During the second follow-up interviews (to be discussed shortly) the AKF
explained that they believed the collaboration was a success.
17. Three of the original twelve participants were unable to be involved in these follow-up
interviews. Liz James no longer worked for the WWF and Ray James was on extended leave.
Brian Ray wished Stephen MacRae to be interviewed as he felt MacRae had been more
involved in the Koala Beach project since we had last spoken. Therefore, ten interviews in
total were held, these being with nine of the original participants and one new participant.
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