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Bishop, GA 30621

678-316-4866
Phil.Reid11@gmail.com
www.linkedin.com/in/PhillipReid

PHILLIP R. REID
OBJECTIVE

Resilient, Sales and Service Professional, and Information Technology


Consultant seeking an exciting new opportunity to share and enhance
acquired knowledge. This knowledge is beneficial in helping prospective
companies deliver the expertise needed to stay abreast of the ever changing
domestic and global commercial landscapes.

SKILLS & ABILITIES

Knowledgeable, skillful, strategic and tactical solutions provider with varying


background raging from Insurance Sales, and IT Consulting to
comprehensive Communications Account Management. Strong methods
and procedures documentation skills. Excellent negotiator and
communicator, with notable interpersonal skills, solid character and
integrity.

EXPERIENCE

AMERICAN FAMILY LIFE ASSURANCE COMPANY (AFLAC)


8/2014- PRESENT
Health and Life Insurance Agent, Athens, GA
Responsible for acquiring and servicing new and assigned direct and group clients for a
premier Fortune 500 Insurance company. Licensed to propose, sell and service a
comprehensive portfolio of health and life insurance programs.

PENNSYLVANIA STATE UNIVERSITY


3/2008- 7/2014
IT Business Relations Manager, State College, PA
An accomplished IT Business Relations Manager assigned to various Penn State Colleges,
departments and campuses. I was the primary IT Consultant for these units, and assisted
with the comprehensive use of IT services, by providing solutions to aid assigned units
achieve their IT objectives and strategic plans. I was also both the primary IT new hire and
on-line (distance learning) technology trainer. As an IT Business Relation Manager I was the
primary contact between central University IT (ITS) and their client base which comprised
of Executive Administrators, Faculty, Staff, and students at all Penn State locations. I was also
the designated departmental safety coordinator, designing and administering evacuation
plans, business continuity and disaster recovery planning. Also involved in training and
managing supervisory student leaders who were in charge of various study and testing labs
in central and branch campuses.

HYBRIMETRICS, INC.
2007-2008
Market Research Consultant, State College, PA
Primarily performed telephone market research for a variety of companies in various
industries from Startups to Fortune 500 Companies, which include, Pharmaceuticals,
Consulting, Hospitals, Medical capital equipment and device manufacturers, High tech
industrial manufacturers, Advertising agencies, Publishers, Universities, etc.
Also specialized in strategic market research, covering pricing studies, new product
development, competitive analysis, customer satisfaction, Toll-free call management,
including Help Desks, Customer Service & Support, Order entry, etc.

VERIZON BUSINESS, INC. (1987-2007)


2000-2007
Sr. Service Manager, Atlanta, GA
Managed various assigned fortune 1000 clients by providing comprehensive account
management, with combined billing revenues of approximately one million dollars per
month. Direct client contact from all levels of operations and management. Also aided but not
limited to the design and implementation of global communications networking, in addition
to many other account management services from contract negotiations, assisting with
RFPs to ensuring networking and billing integrity. Assisted with adding new incremental
revenues in assigned and non-assigned client base.
From 2000-2006 awarded the Service Manager of the month for exceptional service on
numerous occasions every year.
1995-2000
Account Relations Manager, Boca Raton, FL
Served as a liaison between the enterprise groups and assigned clients. Collaborated with
internal and external resources in network analyses and design. Aided with comprehensive
order delivery, including but not limited to entry, tracking, change management and
implementation. Performed project management on a variety of internal and client projects.
Group leader on multiple projects. Recognized as top performer throughout tenure.
1989-1995
Technical Service Consultant, West Palm Beach, FL
Responsible for all technical management duties relating to telecommunications. Team leader
in charge of departmental staff training and team meetings. Performed billing audits for
contract compliance and ensuring that PSC & FCC regulations are achieved.
1987-1989

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Field Sales Executive, Boynton Beach, FL


Responsible for generating new revenues from a combination of qualified leads, referrals and
cold calling for commercial and major accounts business division.
Recognized as sales person of the month several times for outstanding sales performance
110% and above assigned quota.
OTHER WORK EXPERIENCE:
KAUFMAN & ROBERTS, SALES ASSOCIATE, W. PALM BEACH, FL, 1985-1987
OBST ASSOCIATES, ARCHITECTS & PLANNERS, SR. DRAFTSMAN, W. PALM BEACH, FL, 1984-1985
MARK C. BLOOME, INC., ASSISTANT STORE MANAGER, LOS ANGELES, CA, 1980-1984

EDUCATION

COMMUNICATION

PALM BEACH STATE COLLEGE, PALM BEACH, FL, A.A. ARCHITECTURE

Completed various technical and professional courses


Received numerous certificates of achievements, plaques and awards

LEADERSHIP

-Recent former President of Community Churchs Usher and Greeter boards


-Certified by American Red Cross for adult and child First Aid, CPR and AED
operation.
-Recently voted in as a member of the Classic City Rotary, Athens, GA.

REFERENCES

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UPON REQUEST

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