DOUBLE Your Profitability In Your After-Sales Repair And Service Parts Operations Discounted Pricing Available!

See page 11 for details.

June 14-16, 2010 • The Omni Hotel, San Diego, CA
www.InterlogSummer.com
Interlog Summer Attendee
Industry Breakdown:
■ 20% Computer &
Networking
■ 20% Medical Device/
The premier service parts supply chain and Equipment
reverse logistics conference ■ 20% Telecommunications
■ 20% Other Electronics
“Anyone who is dealing with the issues of worldwide logistics, customer satisfaction or the
■ 10% Other High Tech
need for increased efficiencies would find Interlog Summer both highly educational and
Manufacturing
thought provoking. Add to that the contacts and networking pieces and the three-day event
becomes a must attend.” – Hank Coleman, CEO, Open Labs ■ 5% Semiconductors

Largest ■ 5% Office Automation/

51+ Industry Leading Speakers Including:
Mark Colaluca, VP Technical
Services Global Parts Supply
Chain, Hewlett-Packard
Rick Cameron, VP and
General Manager,
Customer Support Services,
Glass House Technologies
Tom Dadmun, VP PMO -
Program Management
Office, ADTRAN
Mike Maris, Global Lead
and Senior Director,
Transportation, Distribution
& Logistics, Motorola
Nigel Weston, VP, Supply
Chain Management, Elekta
Limited
Sean McNamara, VP
Operations Support, Nikon
Precision
William Eliason,
Global Warranty Controller,
Sun Microsystems
Ed Bonefont,
Director WW Support
Services, Ortho Clinical
Diagnostics
Mark Hessinger, Executive
Director, Worldwide
Customer Service, Gerber
Scientific
Mark Brienzi, Worldwide
Director, Service Parts
Supply Chain, Eastman
Kodak Company
speaking Data Storage
faculty in 5
Kevin Cada, Global Service years!
Parts Supply Chain Manager, Expand your network at the
GE Healthcare
most senior-level service
Erik Alberts, Senior Manager, Service Operations
Customer Assurance,
supply chain conference in
Cisco Systems, Inc. North America. See page 2 for details
Paul Goodman, Director Global Logistics, Backup
Recovery Systems Division, Service Supply Chain
Data Domain
Timothy Saur Ph.D.,
Optimization Workshops –
VP/COO, Durst Phototechnik, June 14, 2010
AG North America These workshops Manufacturers
Paul Rades, address the hottest, Only!
Global Customer Solutions and Lean Six Sigma most critical issues in
Manager, GE Healthcare service parts logistics and
Steve Blaz, Strategic Business follow a format that supports proactive
Consultant – Global Service Operations, learning and the most effective methods for
Steve Blaz & Associates solutions sharing with your peers:
Rusty Walther • Business Process Re-Engineering For
VP Global Service and Support, Efficiencies And Cost Savings In
3PAR Reverse Logistics
Ed Romson, • Reverse Logistics Operations
Senior Director, Global Customer Care, Optimization
Plantronics
• The Latin America Service Supply
Bruce Shadmehri, Chain: Operating Better, Faster, And
Senior Director, Support Operations, Cheaper
NetApp
• Benchmarking Service Parts Logistics
Linda McFarland To Create Improvements And Adapt
Director, Business Development, Multi-Vendor
Best Practices
Services, Pitney Bowes
Dane Chopp
Senior Manager, Service Deliver Ops SPONSORED BY:
Cisco Systems, Inc.

Plus these Guest Speakers!

Matt Andersen, District Director, Steve A. Melnyk, Ph.D.
Export Assistance Center, U.S. Professor of Operations & Supply Chain
Dept. of Commerce / U.S. Management, Michigan State University
Commercial Service Eli Broad Graduate School of Management

REGISTER NOW! p. 646-200-7530 f. 646-200-7535

ORGANIZED BY:
interlog@wbresearch.com www.InterlogSummer.com
 Turn to page
11 for the
best price
available!
The premier service parts supply chain
and reverse logistics conference

DOUBLE Your Profitability In Your After-Sales Repair And Service Parts Operations

Table Of Contents:
Service Supply Chain Awards Luncheon .................................3
Service Supply Chain Optimization Workshops.......................4
Main Conference Day One.....................................................5
VIP Think Tank .......................................................................6
Main Conference Day Two.....................................................8
About Our Sponsors ............................................................10
About Our Media Partners ...................................................10
Conference Pricing & Team Discounts ..................................11
Hotel Information ................................................................11

Who Will You Meet At Interlog Even More Value At Interlog

Summer Summer This Year:
Expand your network at the most senior- • Identify revenue-generating opportunities in the
level service supply chain conference in aftermarket at the VIP Think Tank – Invitation-only, closed-
door environment for executive-level manufacturers only
North America. You should attend Interlog
Summer if you are a Director, VP, SVP, or General • Choose from 11 Roundtable Discussions:
• Customize your experience by diving into the topics
Manager of: most critical to the profitability of your service supply
• Service Logistics • Inventory Management chain
• Take a more active learning approach by debating and
• Reverse Logistics • Forecasting
dissecting solutions with your peers in this interactive
• Service Operations • Warranty format
• Spare/Service Parts • Support Operations • Learn from and recognize the forward-thinking industry
• Repair & Refurbishment • Customer Care/Customer innovators at the Service Supply Chain Awards Luncheon
• Service Supply Chain Satisfaction • Benchmark against your peers and competitors to learn
• Continuous Improvement your strengths and weaknesses and gain upper management
• Aftermarket Support
support for change initiatives through real-time audience
• Customer Support
• Service Parts Material
polling on June 15
Planning & Procurement
• Customer Service • Gain TANGIBLE, TACTICAL take-aways from 51+
• After-Sales Supply Chain speakers as they follow the 5-Step Presentation Format –
• Global Logistics &
Operations guaranteeing value!

Gain Cross Industry Perspective From Manufacturers In:

REGISTER TODAY
2 Phone: 646-200-7530 Fax: 646-200-7535 interlog@wbresearch.com www.InterlogSummer.com
 Making Your Time At
Interlog Even More
Valuable:
SERVICE

Awards
5-Step Case Study Presentation:
This year, all speakers are required to follow
the following format to ensure you get more
SUPPLY CHAIN
TANGIBLE, TACTICAL TAKEAWAYS from the
presentations:
1 This was our challenge
2 This is what we did to overcome the
challenge
3 These are the results
4 This is what we would and would not do Wednesday, June 16 • 12:35 – 1:35 pm
again The Interlog Service Supply Chain Awards have been established
5 Final slide lists the tangible, tactical takeaways to honor, recognize, and promote logisticians in high-tech
of the presentation manufacturing who have contributed to optimizing, innovating,
and furthering the successes of our industry. The three award
categories are:
• Most Innovative Customer Support Initiative Award

Customize Your • Reverse Logistics Implementation Award

• Service Parts Logistician Award

Experience At Interlog
Summer!
Bring a team and mix and match the sessions
to ensure all areas of your aftermarket
operations are optimized! Choose from:
• 11 detailed roundtable discussions –
Deep dive into strategies for creating
efficiencies in the aftermarket. See pages 6
and 8 for more details!
• 4 In depth workshops to drive greater
profitability in service logistics
• 2 focused afternoon tracks:
Global Service Supply Chain
A Very S The
• • James Verner, Director of Planning and Procurement, Apple Inc.
Let’s celebrate our successes after a hard year and strengthen our
community of dedicated logisticians! Nominate your colleagues,
and don’t forget to bring your team to support you when you
take home your award!
Judging will be completed by the Interlog Summer 2010
Advisory Board.
• Sean McNamara, VP Operations Support, Nikon Precision
• Rick Cameron, VP and General Manager, Customer Support
Services, Glass House Technologies
• Timothy Saur Ph.D., VP/COO, Durst Phototechnik, AG North
America
• John Benardino, Senior Director of Post-Sales Operations,
Hewlett-Packard
pecial

Optimization Thanks ToSummer

• Reverse Logistics Optimization
• VIP Think Tank participation: Uncover key
executive strategies for growing your
aftermarket business - Invitation only
• Content-focused private breakfast
briefings with your peers
• And more!
Interlog visory Nominate Your Colleagues: To submit nominations please visit
2010 Ad www.interlogsummer.com or contact Sara Mueller at 239-431-
Board! 6328 or sara.mueller@wbresearch.com. We’ll help you through
the process.
Nomination Deadline: Nominations must be submitted by
Friday, May 7, 2010. The winners of the Interlog Summer 2010
Service Supply Chain Awards will be announced during the
Awards Ceremony Luncheon on June 16.

Participate in solution-defining discussion with your senior-level peers in multiple interactive formats

"Great opportunity to network with those who share the same enthusiasm in understanding the challenges to meet or exceed
their customers’ requirements." – Paul Toms, Logistics Manager, Elekta Inc.

“Overall a very well run event, with high level engagement from the right level of peers. The key learnings and exchange of
ideas makes this a must-attend event.” – Steve Blaz, Former VP Global Service Operations, Juniper Networks

Sponsors: 3
 SERVICE SUPPLY CHAIN
OPTIMIZATION WORKSHOPS
MONDAY, JUNE 14, 2010

Responding to your feedback, Interlog has created four workshops addressing your most critical challenges in the aftermarket. And these workshops
follow a format that you told us encourages the best learning environment and the most information sharing among your peers. Plus they are open to
manufacturers only to ensure solution sharing – not vendor pitching.
Workshop Format: (For Workshops A, C and D only. See workshop B below for more details on this exciting unique session!). The two hours will be
divided as follows.
15 Minutes: Participant ice-breaker and objective of workshop 40 Minutes: Case study small group discussion te: These
20 Minutes: Definition of challenges 15 Minutes: Key findings and take-aways outlined Please nops are for
wo rksh o !
for all participants urers only
30 Minutes: Outlining of solutions manufact

8:15 Workshop Registration & Breakfast you optimize each piece of your reverse logistics operations, from
technology solutions to disposal and recycling.
8:45 Chairperson’s Opening Address PANEL: Determining The Best Repair Model To Meet Your Current
Steve M. Guthrie Repair Needs
Vice President Business Development, Lead Ken Ueltzen
Logistics Solutions - NA, Kuehne + Nagel, Inc. VP Business Development
Comtek
9:00 - Workshop A: Business Process Re-Engineering For
11:00 Efficiencies And Cost Savings In Reverse Logistics Bruce Shadmehri
Senior Director, Support Operations
Steve Blaz NetApp
Strategic Business Consultant – Global Service Operations
Steve Blaz & Associates What you will learn:
• Examine your current repair operations to uncover inefficiencies and
What you will learn: excessive cost
• Implement strategic and business planning discipline in your reverse • Identify the different repair options available in the current marketplace
logistics organization • Outline the benefits vs. detriments of keeping your repair business in-
• Optimize reverse logistics business processes: Providing business house vs outsourcing
intelligence, process management, and Key Process Indicator (KPI) • Outsource to a 3rd party or to a contract manufacturer – what are the
dashboards pros and cons of these options?
• Restructure operations by transforming “context” transactional
organizations into “Core” Program Management teams #1 Enhancing Your Reverse Logistics Supply Chain With A Fully
Leveraged IT Solution
How you will benefit:
• If you are from a small company: Build the right reverse logistics Mike Maris
infrastructure in order to scale Global Lead and Senior Director, Transportation,
• If you are from a large company: Optimize your reverse logistics Distribution & Logistics
operations for maximum efficiency Motorola
• All companies: Reduce reverse logistics operational expense, increase #2 Establishing Strategic Locations For Your Depot Repair Centers
margins, and implement best practices To Reduce Costs In Your Return Distribution Channel
• Do better for your customer, thus increasing long-term customer Moderator to be determined. Visit www.InterlogSummer.com for updates.
satisfaction and loyalty
#3 To Repair Or Dispose?: Assessing The Most Economical Way To
About your workshop facilitator: Managed Returned Product
Throughout Steve Blaz’s career of over 25 years of success in worldwide
service and support, he implemented new approaches to Service Tom Dadmun
Transformation. During this workshop, Steve will share with you his VP PMO - Program Management Office
examples from both Cisco and Juniper, as well as examples from other ADTRAN
manufacturing clients. The explosive internet boom years at Cisco made How you will benefit:
it possible to push the limits of conventional thinking for service. The • Learn the successes and pitfalls in managing reverse logistics operations
environment demanded that the capabilities and infrastructure had to from five workshop leaders – that’s over 10 different strategies you’ll
scale the business at unprecedented rates. This made for an bring back to your office to improve your reverse logistics processes!
extraordinary learning environment. After the bust, the tables were • Start conversations and develop contacts with other manufacturers
turned upside down and it was inherent to learn how to be the most trying to solve the same challenges you are – Two heads are better than
efficient and highly leveraged. During Steve’s tenure at Juniper, he one!
leveraged the best practices to develop a strategic plan, implement the
initiatives and successfully make huge improvements in the Service 1:00 - Workshop C: The Latin America Service Supply Chain:
Operations Organization. 3:00 Operating Better, Faster, And Cheaper
11:00 - Workshop B: Reverse Logistics Operations John Seheult
1:00 Optimization Senior Director, Strategy & Development
DHL Service Logistics – LATAM
This workshop begins with industry experts debating the best methods
for managing product repairs in an interactive panel discussion. Make What you will learn:
sure to bring your questions for the panelists!
• A two-way logistical challenge: how to create a better process for
getting product in and out of Latin America
Then participate in three different roundtable discussions that will help • Minimizing the amount of procedures necessary to effectively operate

4 REGISTER TODAY! Phone: 646-200-7530 Fax: 646-200-7535 interlog@wbresearch.com www.InterlogSummer.com

 in and out of Latin America
• Ensuring you have the right paperwork to move product across a
border
• Sharing horror stories: What can you learn from others who have lost
hundreds of thousands of dollars in tariff and customs issues?
How you will benefit:
• Meet contacts that will help you do business in Latin America more
cost-effectively and efficiently
• Be in “the know” when it comes to Latin America’s supply chain.
You’ll no longer fall victim to unexpected or unwarranted costs
• Cut expenses by implementing the cost-saving strategies identified in
this workshop to increase your bottom line
3:00 - Workshop D: Benchmarking Service Parts Logistics
5:00 To Create Improvements And Adapt Best Practices
Facilitator to be determined. Visit www.InterlogSummer.com for
updates.
5:00
What you will learn:
• Understand the different types of benchmarking used in
organizations today and what resources are available to your team
• Establish the best procedures to effectively carry out a benchmarking
process and weighing these against the costs of benchmarking
5:05
• Determine how to best benchmark all areas of service logistics
• Create a plan to best use the benchmarking data you gather to make
both quick, immediate and longer-term improvements
How you will benefit:
• Take part in real-time benchmarking with your manufacturing peers
to bring raw data back to your organization
• Develop industry guidelines to measure your company against
• Bring home a specific, detailed strategy to benchmark your service
operations and put in place practices to improve under-performing
areas within your firm
• Create a solid network of peers to support ongoing benchmarking
and best practice identification for the life of your career
• Take home specific case study examples of how Fortune 500
companies AND smaller, nimbler companies are determining best
practices for service logistics
Chairperson’s Closing Remarks
Steve M. Guthrie
Vice President Business Development, Lead Logistics
Solutions - NA, Kuehne + Nagel, Inc.
Conclusion Of Service Supply Chain Optimization
Workshops Day

DAY ONE
MAIN CONFERENCE
TUESDAY, JUNE 15, 2010
7:30 Conference Registration & Breakfast In The has affected after sales service this past year
Solutions Zone • With a loss of predictability in the current economy, how can after-
sales service gain more understanding and control?
8:30 Welcome Remarks • Uncovering how your customers’ needs and product lifecycles are
changing in the current economy so you can respond effectively and
Sara Mueller maintain customer satisfaction
Executive Director • Debating if the gap between service quality is still widening in
Interlog Summer response to the recession; how can you ensure your organization
maintains high quality and your current customer base?
8:35 Chairperson’s Opening Address
10:35 Benchmarking Polling Session
8:50 Opening Keynote: Transforming HP’s Global Parts
Supply Chain Operation Platform Interlog Summer’s Benchmarking Committee is crafting key areas for
benchmarking among your peers. We will notify you before the
Mark Colaluca conference so you can bring to the event your benchmarking data –
VP Technical Services Global Parts Supply Chain what a valuable homework assignment! Then through a quick polling
Hewlett-Packard session, we’ll gather your benchmarks and, after the event, analyze and
share with you the results of the benchmarking study.
9:25 Evolving Service Logistics From “Evil Expense” To
“Competitive Advantage” Benchmarking areas:
• Cost: Revenue
Rusty Walther • Inventory: Revenue
VP Global Service and Support • Fill Rate
3PAR • On-Time Delivery
• You can't be 'Best Of Breed' when you're mixed-breed or in-bred • Cost Per Order
• I'd rather switch than fight • Cost Per RMA
• Cost reduction your customers will embrace • Inventory Turns
• Understanding the 'Win-Win Fallacy' • Returns Percentage
• The building blocks of the 'Perfect' support ecosystem • Repair Quality Percentage
• Why my predecessors failed • No Trouble Found Percentage
• DOA Rates (From Repair)
10:00 Examining The Current Economy And Its Effect On • Infant Mortality
After-Sales Service: One Year Later Want to get involved in the Benchmarking Committee? Is there an area
Timothy Saur Ph.D. missing that would be valuable for your organization to benchmark?
VP/COO Contact Sara Mueller at 239-431-6328 or
Durst Phototechnik, AG North America sara.mueller@wbresearch.com
• Reviewing the current status of US GDP vs. 2009’s status
• Comparing the economic indicators in 2010 with 2009 and how that

Sponsors: 5
 DAY ONE MAIN CONFERENCE CONTINUED

10:45 Morning Refreshment & Networking Break #1 Uncovering The True Costs Of Operating In Low-Cost
Geographies To Determine Where The Best Value Lies
Mike Maris
11:20 Invite Only! VIP Think Tank: Key Executive Global Lead and Senior Director, Transportation,
Strategies For Growing Your Aftermarket Business Distribution & Logistics
Moderators: Motorola
Marc Blouin • Clearly defining the value that you are expecting from partners in low-
Vice President Operations Technology / cost countries
Aerospace and Service Logistics Americas • Comparing the quality you are receiving from low-cost country
DHL partners to that received in the U.S.
Sean McNamara • Evaluating the cost model: Are transportation costs offsetting the value
VP Operations Support of low-labor in other countries
Nikon Precision • Establishing criteria that determines when to move your operations
back to the U.S.; putting in place a plan to make this transition most
Mark Hessinger smoothly
Executive Director, Worldwide Customer Service
Gerber Scientific #2 Exploring Opportunities In Multi-Vendor Product Support:
Rick Cameron Determining the Right Strategy for Service Optimization
VP and General Manager, Customer Support Services Linda McFarland
Glass House Technologies Director, Business Development, Multi-Vendor Services
Back by popular demand! Pitney Bowes
This closed-door session, for executive manufacturers only, allows you to • Examining trends in creating service solutions to support multiple
address the most-senior level issues impacting your service logistics product brands
operations; and perhaps most importantly, create a roadmap for • Weighing the pros and cons of a multi-vendor services solution
bringing your organization into greater profitability as our industry • Is doing nothing and operating your organization’s business as usual
recovers from the recession. In a media- and vendor-free small group, an option
boardroom setting you will establish: • Evaluating what training and resources are needed to successfully carry
• Ways to raise the profile of your aftermarket service and grow your out multi-vendor support
aftermarket business • How to determine if building your services, buying them or selecting a
• Strategies for gaining greater access and more interaction with your partnership is the right choice to help increase competitive advantage,
customers enhance customer satisfaction and expand your business
• Critical key objectives for 2010-2011 and specific plans of active to
achieve those objectives #3 Supply Chain Excellence In A Dynamic Parts Distribution
Environment
To request an invite to the exclusive session for you or your VIP Suranjan Pramanik
executive, please contact Sara Mueller at 239-431-6328 or AVP & Head of Client Relationships, Manufacturing
sara.mueller@wbresearch.com. Infosys BPO
Seating is extremely limited, so contact us early!
#4 Measuring The Performance Of Your Suppliers To Improve
Supply Chain Visibility And Minimize Risk
11:20 Customize Your Experience! Aftermarket Andre White
Optimization Interactive Roundtables Director of Divisional Continuous Improvement
Choose Two (45 Minutes Each) Doncasters
How it works: • Identifying ways to evaluate your suppliers; obtaining the necessary
Customize your experience at Interlog by choosing the roundtable topic data
most relevant to your job function and service logistics challenges. Our • Using statistical methods to manage and improve supplier quality
industry experts will lead you through highly focused discussion with • Best practices for improving communication and working
your peers as you share successes and pitfalls on the topic at hand. After collaboratively with suppliers
45 minutes you rotate to another table, and begin the constructive
debate all over again! # 5 Maximizing Efficiencies In Reverse Logistics To Increase ROI
And Customer Satisfaction
Want to participate in them all? Don’t worry! At the end of the session
each moderator will wrap up the most important findings from the Dan Gardner
discussions with the entire audience – so you don’t have to miss a single Vice President of Business Development
efficiency or revenue-generating strategy! ATC Logistics & Electronics

12:50 Lunch For All Attendees

Concurrent Tracks – Choose Track A or B

Track A – Global Service Supply Chain Optimization Track B – Reverse Logistics Optimization

1:50 Chairperson’s Afternoon Address Chairperson’s Afternoon Address

Paul Malamet
Executive VP, Account Services and Business Development
Choice Logistics

6 REGISTER TODAY! Phone: 646-200-7530 Fax: 646-200-7535 interlog@wbresearch.com www.InterlogSummer.com

DAY ONE MAIN CONFERENCE CONTINUED
2:00 Using Predictive Analytics And Remote Monitoring For Integrating A Closed-Loop Customer Problem Identification
Better Service And Parts Planning Process To Reduce Product Returns And Enhance Customer
Ed Bonefont
Satisfaction
Director WW Support Services Ed Romson
Ortho Clinical Diagnostics Senior Director, Global Customer Care
Plantronics
• Uncovering the most effective trends for leading and motivating your team in
the current economic environment • Uncovering the problems and root causes for product returns
• After layoffs, cutbacks, and budget cuts, how can you build a strong team of • Documenting the volume of product coming back and average failure rates;
leaders within your service supply chain? Where must you focus your efforts? analyzing the technical support data and return information
• Examining the current state of manufacturing; where are growths expected in • Combining both sets of data to identify trends that lead to the root cause of
your sector? product failure and return
• Determining the importance of leadership and innovation at your firm; how • Fixing the root cause and ensuring customers are aware of the enhancements to
can you be sure adequate budget and resources are allocated to these critical gain loyalty and customer satisfaction
functions

2:35 PANEL: Overcoming Operational Challenges Across PANEL: Driving Cost Out Of Your Service Parts And Reverse
Multiple Regions To Minimize Costs And Maintain Quality Supply Chain Operations
Customer Support Rick Cameron
Paul Goodman VP and General Manager, Customer Support Services
Director Global Logistics, Backup Recovery Systems Division Glass House Technologies
Data Domain
Additional panelists to be determined. Visit www.InterlogSummer.com for
Nigel Weston updates.
VP, Supply Chain Management • Examining cost initiatives within a variety of manufacturers and vendors; what
Elekta Limited
has worked and what hasn’t?
Dane Chopp • Uncovering both internal and external costs and identifying how they can be
Senior Manager, Service Deliver Ops minimized
Cisco Systems, Inc. • Looking at a fixed cost vs. variable cost model to determine greater cost savings
• Balancing the need for cost-cutting with maintaining customer satisfaction levels
• Providing consistent, measurable services across all regions
to optimize your service parts supply chain
• Describing how consistent, reliable service may not be the same service
model in every region
• Determining how different regions’ cultures and standards will impact your
service model

3:15 Afternoon Refreshment Break & Opportunity To Network In The Solutions Zone
3:45 The Green Initiative: Incorporating CSR Into The DNA Of Improving Forecasting And Evaluation Of Warranty Costs To
Your Supply Chain Increase Service Profitability Margins
Tom Dadmun William Eliason
Change title to VP PMO - Program Management Office Global Warranty Controller
ADTRAN Sun Microsystems
• Examining the current regulatory state of sustainability and corporate social
• Explaining how profit margin can be lost if true warranty service cost is not
responsibility to determine if your organization is in line to meet requirements known or accurately accounted for
• Determining where you can tighten up your supply chain and recycle all
• Understanding the cost impact of different warranty terms and durations
waste, from manufacturing through service parts
• Developing an accurate, predictive method for estimating warranty performance
• A Framework for Success: Products, Supply Chain, Workplace & Workforce and tracking warranty liability
• Packaging product and service parts to reduce the amount of non-recyclable
• Ensuring that profitability margins and sales won’t be lost to overstated warranty
fillers costs
• Ensuring your suppliers and vendors have a code of ethics around
sustainability

4:20 Thriving In The Global Marketplace By Strengthening
Your Exporting Programs
Matt Andersen
District Director, Export Assistance Center GUEST
U.S. Dept. of Commerce/U.S. Commercial Service SPEAKER
Matt Anderson was appointed as Director of the U.S.
Department of Commerce's San Diego Export Assistance Center in
August of 1997. The mission of the USDOC's network of Commercial Service
offices located throughout the U.S. and around the world in our U.S. embassies
and consulates is to deliver a comprehensive array of export programs and
services for the benefit of U.S. firms, particularly small and medium-sized
enterprises.
Line up your global operations to operate better, faster, and cheaper in the ever
changing export environment.
Improve Internal And External Delivery Performance And
Sustain A Steady Flow Of Parts By Leveraging A
Collaborative Relationship With Service Suppliers
Kevin Cada
Global Service Parts Supply Chain Manager
GE Healthcare
• Creating an organizational structure in the service supply channel to obtain
relationships that go beyond contract negotiations
• Building a partnership with your service suppliers that leads to improved flow
• Educating suppliers about differences in service dynamics compared to a
production environment to help build stronger relationships
• Getting a seat at the table with suppliers when production volumes overshadow
service requirements

4:55 Cocktail Reception

After a day packed with learning and brainstorming, it’s time to relax with a cocktail or two! Have a drink with colleagues old and new, build bridges
across companies, and develop the professional networks that can help you and your service business in years to come. The key relationships mean
the next time you have an issue; you can just pick up the phone to a colleague and hash out a solution. Don’t forget to bring your business cards!

5:55 Conclusion Of Interlog Summer Main Conference Day One

Sponsors: 7
 DAY TWO
MAIN CONFERENCE
WEDNESDAY, JUNE 16, 2010
8:00 Breakfast & Networking
8:30 Chairperson’s Opening Address
8:45 Integrating Inventory Management And Logistics To
Optimize Aftermarket Support (A Kodak Success
Story)
Mark Brienzi
Worldwide Director, Service Parts Supply Chain
Eastman Kodak Company
• Identifying and understanding the data associated with attacking a
supply chain that requires lower inventory and higher on-site parts
availability
• Five keys to transform, design and change a service parts supply chain
• Fundamentals of change management and how best to stay focused
on results
• Attributes to perfect execution while delivering step function
improvement
9:20 Utilizing A Service Logistics Partner To Support A
Growing Global Business
Scott Collins
VP of Global Network Operations
UPS
9:55 Service Supply Chain Management: New
Thoughts, New Directions, And New GUEST
Opportunities SPEAKER
Steve A. Melnyk, Ph.D.
Professor of Operations & Supply Chain Management
Michigan State University, Eli Broad
Graduate School of Management
Interlog Summer is proud to host our guest speaker Steve A. Melnyk,
Ph.D. from one of the top supply chain management universities in the
nation. Dr. Melnyk forces you to question the way your service supply
chain operates, and debates against accepted processes and the
mentality of supply chains of today. This is the most forward-looking
supply chain management presentation you‘ll see this year,that truly
encourages you to become a standout leader in your service
organization. Come early and get a good seat!
• Comparing supply chains of the past to supply chains of the future
• Determining how service innovation will impact tomorrow's supply
chain
• Redesigning the service supply chain to make the desired outcome
inevitable
Steven A. Melnyk, CPIM, is the lead author of 13 book focusing on
operations and the supply chain. His current research interests include
supply chain management/supply chain design/supply redesign, process
management and control, metrics/system measurement, transformation
management, and Environmentally Responsible Manufacturing (ERM).
Dr. Melnyk is an active researcher whose articles have appeared in
numerous international and national journals. He also is a member of the
editorial advisor board for the Produciotn and Inventory Management
Journal, the Journal of Supply Chain Management, and the International
Journal of Production Research.
In addition to having consulted with over 60 companies, in 1999, Dr.
Melnyk was recognized as a Faculty Pioneer by ASPEN Institute for his
leading edge work on integrating environmental concerns into business
practice. Dr. Melnyk is recognized for his ability to interface with both
academic researchers and practitioners. Because of his ability to cross the
chasm between theory and practice, Dr. Melnyk has been asked to speak
as a keynote speaker at several American, Canadian, and European
practitioner conferences.
8 REGISTER TODAY! Phone: 646-200-7530 Fax: 646-200-7535 interlog@wbresearch.com www.InterlogSummer.com
10:45 Morning Refreshment & Networking Break
11:15 Customize Your Experience! Revenue-Enhancing
Interactive Roundtables
Choose Two (45 Minutes Each)
These interactive discussions are a favorite feature of Interlog Summer.
They provide time to dive deep into the details of your challenges and
create a stronger network of colleagues to support your business
objectives. So we’ve carved out more time in the program for you to
take part in these highly effective discussions with your peers!
How it works:
Again, you will start by choosing one topic that will have the greatest
impact on your service supply chain. Our expert moderators will lead
you through a 40-minute discussion after which you will get to join one
other topic table. After the solution-defining conversations, the
moderators will share the tactical, tangible take-aways identified in the
group discussions.
#1 Examining New Business Opportunities In Customer Support
To Create Additional Aftermarket Revenue Streams
Rick Cameron
VP and General Manager, Customer Support Services
Glass House Technologies
• Talking to your customers: Investigating when a customer request
could become an additional revenue channel?
• Not taking on every odd request: How do you determine if an
additional service is within your core competencies and will actually
generate greater revenue flow
• Identifying the services manufacturers are providing for their
customers like green compliance, depot repair, product supplies and
more
• Proving the ROI of these additional services to upper management to
gain their support for new revenue stream initiatives
#2 Brainstorming Ways To Maintain Your Customer Base As
Competition Increases And Customers’ Desires Change
Timothy Saur Ph.D.
VP/COO
Durst Phototechnik AG North America
• Examining how customers’ wants and needs have changed in the
current economic environment
• Ensuring you can effectively compete with third party service
providers
• Working with marketing, sales and service to come up with creative
solutions to keep your current customers on contract
#3 Leadership And Innovation For Service Parts Supply Chain
Executives
Ed Bonefont
Director WW Support Services
Ortho Clinical Diagnostics
• Uncovering the most effective trends for leading and motivating your
team in the current economic environment
• After layoffs, cutbacks, and budget cuts, how can you build a strong
team of leaders within your service supply chain? Where must you
focus your efforts?
• Examining the current state of manufacturing; where are growths
expected in your sector?
• Determining the importance of leadership and innovation at your
firm; how can you be sure adequate budget and resources are
allocated to these critical functions
DAY TWO MAIN CONFERENCE CONTINUED
#4 Intelligent Device Monitoring And Its Effect On Service Parts 1:50 Using Lean-Six Sigma To Deliver Proactive Service
Planning And Provide Innovative Solutions To Your
Mark Hessinger Customers
Executive Director, Worldwide Customer Service Paul Rades
Gerber Scientific Manager, Global Customer Solutions and Lean Six Sigma
GE Healthcare
• Identifying the benefits of using intelligent device monitoring for
predictive modeling and customer service • Learning how standards, in an exception-based environment, drove
• Assembling a cross-functional team to support monitoring speed and productivity
implementation, from project management and engineering to IT • Determining how real-time alerts eliminated customer escalations
and service and influenced Net Promoter Score
• Examining current vendor offerings in device monitoring; how • Seeing how visual management of customer orders and supply chain
important are functions that allow varying degrees of access to device issues influenced behavior and engaged teams
information?
• Addressing the issue of cyber-terrorism and ensuring customer buy in 2:25 The Changing Face Of Service: Moving From
Product-Centric To Service-Centric Thinking To Drive
12:35 Service Supply Chain Awards Luncheon New Revenue Streams
Let’s celebrate our successes after a hard year and strengthen our
John Callen
community of dedicated logisticians! Nominate your colleagues, and
Director of Service Operations, Planning, and Support
don’t forget to bring your team to support you when you take home
Diebold Incorporated
your award!
For more information, see page 3. • Examining how service is currently being embraced in product-centric
companies
1:35 Interlog Summer 2010 VIP Think Tank Summary • Discussing the need for services-based organizations to get engaged
Panel: Top Take-Aways in product development, engineering, parts procurement, and end-
Key Executive Strategies For Growing Your of-life planning much sooner in the cycles
Aftermarket Business • Changing an organization’s management structure, planning, and
delivery process from start to finish to drive new revenue streams in
Sean McNamara
service
VP Operations Support
Nikon Precision
3:00 Service Supply Chain: Strategic Sales Partner
Mark Hessinger
Erik Alberts
Executive Director, Worldwide Customer Service
Senior Manager, Service Operations Customer Assurance
Gerber Scientific
Cisco Systems, Inc.
Rick Cameron • Examining current trends within the service supply chains of today’s
VP and General Manager, Customer Support Services
high tech manufacturing industries
Glass House Technologies • Identifying opportunities for a more strategic partnership between
Marc Blouin the service supply chain and the sales process
Vice President Operations Technology / • Uncovering how our industry can meet the needs to satisfy a
Aerospace and Service Logistics Americas strategic relationship between sales and service
DHL • Lessons learned while setting up and running a business
Find out the most important strategies uncovered from June 15th’s VIP development team within the services supply chain operations
Think Tank and how heads of service parts logistics plan to restructure
their business for growth throughout recovery. Get the facts you need to 3:35 Conclusion Of Interlog Summer 2010
make sure you’re contributing to the bottom line.

“Anyone who is dealing with the issues of worldwide logistics, customer satisfaction or the need for increased efficiencies
would find Interlog Summer both highly educational and thought provoking. Add to that the contacts and networking
pieces and the three-day event becomes a must attend.” – Hank Coleman, CEO, Open Labs

“Interlog Summer brought a lot of value. It was well done, well planned, a good meeting.”
- John L. Simmons, Director of Service Spares, APC

Here are the top 5 reasons why Interlog Summer 2010 is the leading forum to invest
your marketing and business development dollars:
1. Full exposure to over 200 qualified conference attendees comprised of senior level executives responsible for their company’s strategy: you gain direct
access to the senior decision makers leading the way in service and support.
2. Extensive networking opportunities, allowing for face to face customer contact and one to one meetings.
3. Tailor-made sponsorship packages enable you to competitively position your company the way you want.
4. Opportunity to promote your brand and align it with the other industry leaders participating in the conference.
5. Increased flow of traffic through the solutions zone during breakfast, coffee breaks and receptions.
Sponsorship and exhibiting opportunities are extremely limited! Contact Scott Rossen at 646-200-7526 or scott.rossen@wbresearch.com immediately.

Sponsors: 9
 ABOUT OUR SPONSORS
ATC Logistics & Electronics (ATCLE), is a premier provider of third-party logistics (3PL)
and supply chain services. ATCLE specializes in forward logistics, reverse logistics, asset
recovery, test & repair, kitting & packaging, transportation management and value-added
services for high velocity, high-tech devices, in addition to other equipment and components. The company also
operates a Foreign Trade Zone (FTZ) at its facility in Fort Worth, Texas. Industry focus includes wireless,
broadband, electronics, medical, industrial and automotive. ATCLE’s knowledge, expertise, IT capabilities and
99.5 percent service and quality levels enable its customers to streamline supply chain efficiency and enhance
growth and profit. With a customer roster including AT&T, GM, LG, Pantech and TomTom, ATCLE raises the
standard for quality, service and performance. For more visit: www.atcle.com.
Choice Logistics provides outsourced service parts logistics services to meet the unique
challenges of mission-critical, global service organizations. More than 400 strategic
stocking locations (SSLs) around the world provide 24/7 same-day solutions and
strategic inventory management. Choice’s customized solutions help leading companies
and provide them with a competitive advantage in today’s complex high tech
marketplade. Avaya, Cisco, Dell, EMC, Fujitsu, Hitachi Data Systems and others trust Choice as their preferred
global provider of outsourced logistics. To learn more about Choice Logistics, visit www.choicelogistics.com;
call (800) 593-2108, or e-mail info@choicelogistics.com.
Comtek Computer Systems is one of the world’s leading 3rd party technical and
supply chain solutions provider, and has been in business since 1989. Our core
competency and expertise is in providing high-quality, fast, and cost-effective
technical and supply chain solutions for our OEM customers’ mid-range and high-
end equipment. The majority of our services involve the support of very complex systems-level products and
sub-assemblies like PCBs (Printed Circuit Boards. However, we also support power supplies, mechanical and
optical/mechanical products. Comtek is well-positioned and committed to being a leader in the high
complexity and high value arena. We value customer satisfaction, impeccable quality, competitive pricing,
continuous improvement, and helping you achieve your corporate objectives!
Founded in 1980, DEX® provides optimal solutions for the Technology Supply Chain including
logistics, repair, returns management software solutions, procurement and asset recovery
services. Our core strengths and expertise address all aspects of supply chain management; Supply Chain
Services, Software Solutions, Parts Procurement, and Professional Services. DEX was built on the principal of
delivering the lowest total cost solutions to our clients by leveraging our expertise in engineering, software,
systems, consulting, and operations. All of our facilities are ISO certified, have rigorous standards and are
focused on continuous improvement. DEX operates in many high-tech industries including consumer
electronics, computers, medical technology, homeland security and renewable energy. With a global presence
including a number of facilities in the United States, Europe and Asia, DEX counts dozens of Fortune 500
companies as clients. Learn more, visit www.dex.com.
DHL is the global market leader of the international express and logistics industry,
specializing in providing innovative and customized solutions from a single source. DHL
offers expertise in express, air and ocean freight, overland transport, and contract logistic
solutions as well as international mail services, combined with worldwide coverage and an in-depth
understanding of local markets.
DHL’s international network links more than 225 countries and territories worldwide with over 300,000
employees dedicated to providing fast and reliable services that exceed customers’ expectations.
Since 1996, DHL has been building a global network dedicated to the logistics aftermarket. Today, DHL
provides its Service Logistics solutions globally to over 200 customers in 100 countries in diverse industries such
as high tech, telecommunication, healthcare, engineering & manufacturing or aviation. DHL's global Service
Logistics infrastructure comprises a network of more than 1,000 warehouses, multimodal transportation, 3
regional logistics customer service centers and a global information system.
ExpressPoint enables large field service organizations to grow service revenue by
expanding the diversity of products they can service profitably. ExpressPoint delivers multi-
vendor service parts through a superior reverse logistics supply-chain and ISO certified
technology repair centers. Exceptional service part quality delivered at a 98%+ fill rate on
1.6 million service part shipments annually to 87 countries worldwide improves field workforce utilization and
efficiency. To learn more visit www.expresspoint.com.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad
portfolio of transportation, e-commerce and business services. With annual revenues of
$33 billion, the company offers integrated business applications through operating
companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently
ranked among the world's most admired and trusted employers, FedEx inspires its more than 275,000 team
members to remain "absolutely, positively" focused on safety, the highest ethical and professional standards
and the needs of their customers and communities. For more information, visit www.fedex.com.
Flash Global Logistics is a global logistics company focused on mission critical
supply chain solutions for high tech manufacturers and service organizations.
Flash provides mission critical inventory management and engineers supply chain
solutions for clients worldwide. Headquartered in the U.S., Flash is incorporated
in Germany and Brazil, and is legal IOR in Brazil. Flash excels in providing solutions for operations in Brazil,
Russia and the area of Reverse Logistics, with speed, accuracy, systems integration and regional expertise.
Flash’s global capabilities and infrastructure span approximately 700 FSL’s, 12 multi-client DC’s, command
centers and regional offices. Services include rapid setup and deployment for the global movement,
management and tracking of critical parts and products, extensive network modeling and analysis, IOR/EOR in
approximately 85 countries, Global Trade Management including Denied Party Checks, EECN License Controls,
Commercial Invoice Preparation, AES Filing, VAT deferment management and bonded warranty warehouses.
Flash client industries include high tech healthcare, computer data storage and networking, communications &
semiconductor. With asset light network modeling for flexibility and client cost efficiency, Flash engineers
solutions that map service applications directly to clients’ requirements. Visit www.flashlogistics.com:
Engineering Proven Solutions, focused on your cost.
ABOUT OUR MEDIA PARTNERS
GoingToMeet.com is your preferred website for it is an efficient guide to the most relevant,
recent global events. It links you to the event's website, thus letting you know how you may
participate (e.g. speaker, presentor, exhibitor). And a contact us menu allowing you to
communicate with event organizer or GTM.
10 REGISTER TODAY! Phone: 646-200-7530 Fax: 646-200-7535 interlog@wbresearch.com www.InterlogSummer.com
Flextronics Global Services is a strategic business unit of Flextronics and one of
the most respected global providers of aftermarket supply chain services. Its
comprehensive suite of services are fully optimized to the specific requirements of
our customers operating within the computing, consumer digital, infrastructure, industrial, mobile and medical
markets. Flextronics Global Services has an expansive global infrastructure that consists of more than 20 sites
strategically located across 16 countries.
Infosys BPO Ltd. (www.infosys.com/bpo), the Business Process Outsourcing subsidiary
of Infosys Technologies, was set up in April 2002. Today, it is ranked among the leading
BPO companies in India by NASSCOM, Dataquest, the International Association of
Outsourcing Professionals, Red Herring, FAO Today, NelsonHall, and others. Infosys BPO
focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through
reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, the
Czech Republic, China, the Philippines, Poland, Thailand, Mexico, USA and Brazil and employs 17,457 people. It
closed FY 2008-09 with revenues of $316.2 million. Infosys BPO’s sales and fulfillment practice supports the
entire Order to Cash cycle and addresses outsourcing services within the manufacturing value chain across
Customer Operations (Quoting, Catalog Management, Account management, Sales & Product Support), Order &
Revenue Operations (Order Operations, Discount Validations, Holds Resolution, Credit Management, Billing &
Invoice Management, Collections & Cash Applications) and Fulfillment Operations (Expedites & Substitutions,
Supply Chain Coordination, Demand Planning, Vendor Planning & Reverse Logistics).
Jabil is a world class EMS services provider, recently organized into a three division
structure focused on Consumer, Enterprise and After-Market Services. This $11.6
billion dollar strong company is listed on the New York Stock Exchange (NYSE) as JBL.
Jabil’s After-Market Services division’s core business is providing high quality, fast-turn aftermarket services for the
communications, computer, medical and electronics industries. For over 27 years, Jabil has served the world’s top
OEMs with repair support and logistics services. Jabil has dedicated services facilities located in North America,
Europe, and Asia, with 12,000 people dedicated to providing screening, testing and repair services. Our business
strategy is to develop long-term mutually beneficial partnerships with our customers.
Kuehne + Nagel's aftermarket logistics capabilities include its leading KN Critical Service
Logistics (CSL) solutions, which can handle the most complicated service-parts
requirements. Our global Regional Stocking Locations (RSLs) network supports expedited
orders, remote installations, field engineers, 24/7 call center, and reverse logistics
operations. Our CSL professionals, processes, and technology combine to optimize your
forward-positioned inventory, while providing real-time visibility to your product and ensuring that you are
successful in servicing your clients.
Kuehne + Nagel’s proven service solutions help:
•
Enhance customer service and increase sales – We will meet or exceed your service requirements, including
one-hour delivery of critical items.
•
Improve material velocity – Our flexible logistics network is configured to reduce handling and increase the
availability of your finished goods and repair inventory.
•
Increase field productivity – Your field organization will spend more time with customers, less time managing
parts.
With more than 55,000 employees at 900 locations in over 100 countries, Kuehne + Nagel provides tailored
logistics solutions to some of the world’s most respected companies. We work to turn our customers' logistics
into a competitive advantage. For more information call us at 1-888-749-8726 or visit us at www.kuehne-
nagel.com
New Breed is a privately-held, third party logistics provider, offering value-added and
information technology-driven supply chain solutions for aftermarket & service parts
management & delivery, warehousing & distribution, manufacturing support, returns
management, refurbishment & repair, materials management, transportation
management, and supply chain consulting.
New Breed’s reputation for excellence in implementing and operating large, comprehensive programs that
transform its clients’ businesses has earned New Breed a host of industry-leading clients that include:
•
Avaya •
Samsung
•
Boeing •
Siemens Medical Solutions
•
Dematic •
Sony Electronics
•
Hallmark •
United Technologies
•
LG Electronics •
U.S. Marine Corps
•
Logitech •
U.S. Postal Service
•
Motorola •
Verizon Wireless
•
Proctor & Gamble •
Weight Watchers
Providing clients with systematic, web-based, actionable information and technology-focused solutions is the
cornerstone of New Breed’s industry leadership. The company combines methodical analysis of material flows
with the intelligent application of systems to reduce and automate process steps – across its clients’ supply chains
and within New Breed’s distribution centers.
New Breed’s infrastructure consists of more than 50 distribution center operations across millions of square feet
of ISO 9001:2008 quality certified operations; with more than 7,000 employees including 500 logistics, IT, and
engineering professionals; and information technology applications that are unprecedented in the logistics
industry.
UPS is the world's largest package delivery company and a global leader in supply chain services. Its
business unit, UPS Supply Chain Solutions, offers transportation and freight, service logistics and
distribution, and international trade services. Our service logistics business provides our customers
end-to-end global solutions with a global I.T. system and a comprehensive network of global facilities
and capabilities to ensure your customers have as little equipment downtime as possible. Our service
parts solutions - ranging from critical parts fulfillment to network and parts planning, plus return and repair --
demonstrate proven experience in a variety of industries, including high-tech, aerospace, healthcare, automotive
and industrial manufacturing. UPS Supply Chain Solutions contact information: Address: 12380 Morris Road,
Alpharetta, GA 30005, Dial toll-free 1.800.742.5727, visit ups online: ups-scs.com or email: info@ups-scs.com.
Inbound Logistics’ mission is to provide today’s business logistics managers the information
and expertise they need to speed cycle times, reduce inventories and get closer to their
markets and customers. By pairing old and new media, Inbound Logistics’ editorial delivers the most up-to-
date supply chain information to help readers discover and create wealth for their companies.
Effectively managing Inbound logistics enables today’s transportation and business logistics managers to
work collaboratively to reduce inventory, produce and distribute more efficiently, increase quality serve
customers faster and speed the cash-to cash cycle.
 Integrated Solutions shows organizations how to capture, generate, and retrieve data at all
points of work and service. We educate IT decision makers about wireless and mobility
technologies that drive performance - and revenue - by eliminating boundaries of times,
distance, and scale. Integrated Solutions covers the wireless infrastructure and enabling hardware and
applications that allows end users to benefit from true mobility.
The Supply Chain Council, a global non-profit association, is the developer and continuous
innovator of the Supply Chain Operations Reference (SCOR®) Model. SCOR® is the
industry-leading process reference model used by hundreds of companies to make rapid and dramatic
improvements in supply-chain performance. Information about the Supply Chain Council is available at
www.supply-chain.org

For over 175 years, The Journal of Commerce has been the most trusted source of
intelligence for international logistics executives to help them plan their global supply
chain and better manage their day-to-day transportation of goods and commodities in the United States
and internationally. This information is delivered through new, analysis, case studies, and perspective
pieces back by PIERS Global Intelligence Solutions data.
Logistics Online serves the information needs of engineers, planners, operational
and financial managers, business executives, consultants, elected officials,
government personnel and others who are involved in the industry. Reflecting the dynamic and interactive
character of the Internet, our community site is the most convenient source of technical, operational,
product, management and regulatory information available for the industry.
Mobile Enterprise is the end-user’s resource for mobility solutions. Through print
publications, online resources, e-newsletters, Web seminars, research reports, whitepapers
and more, Mobile Enterprise provides our decision-making readers with the information they
need to support their mobile operations. Mobile Enterprise addresses the mobility requirements of more
than a dozen vertical markets, including government, healthcare, finance, manufacturing, warehousing,
transportation and logistics, retail, hospitality, consumer packaged goods, construction, insurance,
education, and first responders.
The National Association of Service Managers is the oldest, professional nonprofit
TM association of product service executives in the United States. Founded when service
techniques were just beginning to be highly recognized as a sales and marketing tool.
NASM is an organization dedicated to provide professional leadership and education to the service
executive, while developing their managerial expertise in the business and organizations that they
represent.
The Mission of SIA is to create a forum where service partnerships are made and business
transactions are completed and to serve as a forum where every member can enhance their business
and to take collective action for the betterment of the industry whenever necessary. SIA promotes an
open environment of interdependence & co-operation between manufacturers, independent servicers and users
by providing value-adding solutions for customers. For information on SIA and the annual Executive Summit held
each March at the Mirage go to their website at www.servicenetwork.org or call 619-221-9200.
Supply & Demand Chain Executive is the executive's user manual for successful
supply chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased
case studies to steer executives and supply management professionals through the complicated, yet critical,
world of supply and demand chain enablement to gain competitive advantage. On the Web at
www.SDCExec.com.
SupplyChainBrain is the world’s most comprehensive supply chain management
information resource. In addition to providing complete coverage of all fundamental
supply chain principles, SupplyChainBrain identifies emerging trends, strategies and best practices, forward-
thinking ideas, cutting-edge solutions and the latest innovations - and continues to write and report on these as
they evolve and mature. SupplyChainBrain is for the high-level executive concerned with managing risk, aligning
the supply chain with corporate planning, achieving competitive advantage, balancing customer demands with
the need to control cost, and improving the bottom line. The industry’s most experienced staff and many well
respected content partners offer executive decision-makers a synthesis of many minds, singularly focused and
delivered in the medium they choose. www.supplychainbrain.com
Supply Chain Market is the premier sourcing site for the supply chain industry. Use
our supplier directory, product showcase, and offline search service to expedite your
discovery of new products and services. Our goal is to help buyers, like you, identify and select suppliers.

RFID Solutions Online is the premier sourcing site for the RFID industry. Use our Warranty Week is an online newsletter aimed at warranty management
supplier directory, product showcase, and offline search service to expedite your professionals across all industries. Free subscriptions include a weekly emailed
discovery of new products and services. Our goal is to help buyers, like you, newsletter and a Web site (warrantyweek.com) containing news and analysis of
identify and select suppliers. interest to people engaged in the management of product warranties and the sale of extended warranties.

New
REGISTRATION INFORMATION Lower
Pricing!

Qualified Manufacturer $200 Discount $100 Discount Standard Price Others Pricing Standard Price
Pricing (OEM's) Register and pay Register and pay Register and pay Two Day Main Conference
in full by 4/15/10 in full by 5/14/10 in full after 5/14/10 Days (June 15-16) $2,599.00
All Three Days (June 14-16) $1,899.00 $1,999.00 $2,099.00
Two Day Main Conference
Days (June 15-16) $1,399.00 $1,499.00 $1,599.00 Audio Presentations Standard Price
VIP Package - Conference +CD Rom 250 extra!
*Please note a qualified manufacturer is NOT: Any service provider to manufacturing organizations - Including, but not CD Rom Only $580.00
limited to software vendors, technology vendors, solution providers, third party logistics providers, repair services, warranty
managers, consultants or companies with primary revenues resulting from these other areas. Worldwide Business Can’t make it to Interlog Summer or worried that there is too much
Research reserves the right to enforce the rate for non-manufacturers. No two discounts or offers may be combined. information to digest in a few short days at the event? No need to worry.
Team Discounts do not apply to sponsoring or exhibiting companies. Fee includes continental breakfast, lunch, cocktail You can purchase select audio presentations to share with your entire team.
receptions and conference documentation. Please note that Connecticut residents must add 6% sales tax to their Register for the event today and get your VIP package for an extra $250!
registration fee. To register, you can call 1-888-482-6012 or 646-200-7530 register online at www.interlogsummer.com. That’s a savings of over 40% for the CD ROM!
*Other includes any service provider to manufacturers - Solution Providers, 3PLs, Consultants, or any third party vendors *Presentations available are at the approval of conference speakers. Allow
that partner with or provide services to manufacturers. Worldwide Business Research reserves the right to enforce the 3-4 weeks after event date for shipping.
rate for non-manufacturers.
Cancellation Policy: You may substitute delegates at any time by providing
Payment is due in full at the time of registration. Your registration will not be confirmed until payment is
reasonable advance notice to WBR. Any cancellations received in writing not
received and may be subject to cancellation.
less than eight (8) days prior to the conference, you will receive a 90% credit
to be used at another WBR conference which must occur within one year
Group Discounts from the date of issuance of such credit. An administration fee of 10% of
For group discounts, contact Bill Penney at 866-691-7771 or bpenney@wbresearch.com the contract fee will be retained by WBR for all permitted cancellations. No
credit will be issued for any cancellations occurring within seven (7) days
Conference Pricing $250 Discount $150 Discount $50 Discount (inclusive) of the conference. Visit www.InterlogSummer.com to view the full
Goups 2-3 Register and pay Register and pay Register and pay cancellation policy.
in full by 4/15/10 in full by 5/14/10 in full after 5/14/10
All Three Days (June 14-16) $1,849.00 $1,949.00 $2,049.00 Venue and Hotel Information
Two Day Main Conference Omni San Diego Hotel
Days (June 15-16) $1,349.00 $1,449.00 $1,549.00 675 L Street, San Diego, CA 92101
(619) 231-6664 • www.omnisandiegohotel.com
Conference Pricing $300 Discount $200 Discount $100 Discount Interlog Summer has procured a special conference rate of $249.00 per
Goups 4+ Register and pay Register and pay Register and pay night (plus tax). To book your reservations, call the Omni San Diego at
in full by 4/15/10 in full by 5/14/10 in full after 5/14/10 (619) 231-6664 and identify yourself as an Interlog Summer attendee.
Rooms are limited and are on a first come, first served basis, so make your
All Three Days (June 14-16) $1,799.00 $1,899.00 $1,999.00
reservations as soon as possible. After the cut-off date of May 20, 2010
Two Day Main Conference rooms may still be available, so inquire with the hotel if you have missed
Days (June 15-16) $1,299.00 $1,399.00 $1,499.00 the cut off date.
With miles of sandy beaches and an average 70-degree year-round
Group discounts must be booked and paid for at the same time.
temperature, it’s no wonder San Diego is a premier travel destination. The
four-star Omni San Diego Hotel is one more reason to visit this fabulous
For every registration received for Interlog Summer, WBR will donate a portion seaside city. Nestled in the heart of the historic Gaslamp Quarter across
of the registration fee to Smile Train. For more information about WBR’s from the Convention Center, the Omni San Diego Hotel puts you close to
involvement with Smile Train, please visit www.InterlogSummer.com. the city's top sites and attractions.

Sponsors: 11
 Newly lowered
2010 pricing
Attention Mailroom: If undeliverable to addressee, this time sensitive
information should be forwarded to the VP Service Parts Logistics
10866.004/NM

See page 11 for

discounts.
✔ A sample of the 2009 Interlog Summer Presentations
The Interlog Community Helps You

The premier service parts supply chain and

✔ Speaker videos from Interlog Summer 2009

reverse logistics conference

Visit www.InterlogSummer.com to access:

June 14-16, 2010 • The Omni Hotel, San Diego, CA

DOUBLE Your Profitability In Your After-Sales Repair And Service Parts Operations
At Interlog Summer You Will:
Learn All Year Round:

And Join Our Community On:

• Identify revenue-generating opportunities • Benchmark against your peers on the

in the aftermarket at the VIP Think Tank – following topics through real time audience
or VP Reverse Logistics

Invitation-only, closed-door environment for polling (June 15):

535 Fifth Avenue, 8th Floor

executive-level manufacturers only • Inventory Turns

✔ And much more!

• Fill Rate,
• Choose from 11 Roundtable Discussions: • On Time Delivery
New York, NY 10017

• Customize your experience by diving • Repair Quality Percentage

into the topics most critical to the
✔ User polls

• And more!
profitability of your service supply
chain • Gain TANGIBLE, TACTICAL take-aways from
• Take a more active learning approach by 51+ speakers as they follow the 5-Step
debating and dissecting solutions with Presentation Format – guaranteeing value!
your peers in this interactive format
WBR

• Run your global service parts logistics operation

• Learn from and recognize the forward- better, faster, and cheaper – particularly in Latin
thinking industry innovators at the Service America, Russia, India, and China.
Supply Chain Awards Luncheon
*Presentations available are at the approval of conference speakers. Allow 3-4 weeks after event date for shipping.

75% New Logistician Speakers Including:

June 14-16, 2010

❑ VIP Upgrade: Select any package and for an additional $250 gain access to select
The Omni Hotel
San Diego, CA

Mark Colaluca Ed Bonefont

VP Technical Services Global Director WW Support Services
❑ Main Conference Days + Service Supply Chain Optimization

Parts Supply Chain Ortho Clinical Diagnostics

Hewlett-Packard
Yes, I want to attend Interlog Summer, I am a:

Mark Brienzi

When registering please provide the code above.

Tom Dadmun Worldwide Director, Service Parts Supply Chain,
VP PMO Program Eastman Kodak Company

1-888-482-6012 or 1-646-200-7530
Management Office

Your priority booking code is:

ADTRAN Guest Speaker: Steve A. Melnyk, Ph.D.
Professor of Operations & Supply Chain Management

Three Easy Ways To Register

❑ Main Conference Days (June 15-16, 2010)

William Eliason Michigan State University, Eli Broad

ONLINE www.InterlogSummer.com
Global Warranty Controller Graduate School of Management

EMAIL interlog@wbresearch.com
Sun Microsystems
❑ Qualified Manufacturer ❑ Other

audio presentations from this event.*

Workshops (June 14-16, 2010)
Register Today
Please sign me up for:
p. 646-200-7530 f. 646-200-7535
interlog@wbresearch.com
www.InterlogSummer.com
SPONSORED BY:

❑ CD Rom Only

CALL
Interested in sponsoring or exhibiting at Interlog Summer?
Opportunities are extremely limited so contact Scott Rossen
646-200-7526 or scott.rossen@wbresearch.com immediately.

Can’t make it to:
Get Access to hours of valuable
sessions and take-ways anytime,
anywhere...
Now you can view this outstanding conference
content on your PC or laptop with a CD-ROM that
puts you front and center at these informative
sessions. You'll hear our expert speakers as they
take you through the PowerPoint slides that
illustrated their talks.
This user friendly format allows you to:
• Gain valuable insight from your peers and
competitors in various Fortune 500 Industries
without leaving the office.
• Share with your colleagues at work.
• Stay up to date with the latest strategies, tactics
and trends in your industry.
Now you can share what you learnt at
Interlog Summer 2010, with your colleagues.
Don’t leave them in the dark. Purchase the
CD ROM today!
Organized by:
or afraid there is too
much information
to digest in just a
few days?
This Session Content is available for a
fraction of the registration price.
You can view and listen to the content when
you want, where you want and as many times
as you want.
And if you attend Interlog Summer 2010, this
Conference CD-ROM set is only $250! (That’s a
$580 value!)
VIP Package: $250
(Select any package to attend the event
and for an additional $250 get the
conference CD ROM*)
CD ROM ONLY: $580 *
*Presentations available are at the approval of conference
speakers. Not all presentations will be published. Allow 3-4 weeks
after event date for shipping.