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12/7/2015

DifferenecebetweenL2andL3support??

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DifferenecebetweenL2andL3support??

DifferenecebetweenL2andL3support??
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Oracle_91

PostedSunday,May2,2010
12:48AM

Righttherewith
Babe

Hi,

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WouldliketoknowwhatarethedifferencebetweenL2and
L3supportactivities?

Thanks,
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DifferenecebetweenL2andL3support??

Post#914318

PostedSunday,May2,20102:23
AM

GilaMonster

Dependsonthecompany.Theyarenotindustrywide
definitions.

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Wewalkinthedarkplacesnootherswillenter
Westandonthebridgeandnoonemaypass

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Post#914322

HBK_4700

OldHand

PostedSunday,May2,20108:59
AM

mahesh.vsp(5/2/2010)
Hi,

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WouldliketoknowwhatarethedifferencebetweenL2and
L3supportactivities?
Thanks,

IagreewithGilaMonster,ittotallydependsoncompany.
EarlierIworkedforabanktherewehadL2/L3.Pleasefind
thedetailsbelow
Thereisachangemanagementprocessforeverychange
thatwedowithServerorDatabaseconfigurations.
Thishastobeintimatedinadvancetoalluserswhoare
workingonthatDatabase/serverssothattheyshouldbe
awareofthatchange.
AndbasicallyanyDBAwillnothavefullPermissionsalways
todoanythigwithDatabase/Servers.
GenerallythereareL1,L2,andL3accesslevelsforusers.
L1meansenduserAccess,AndforDBA'stherewillbeL2
AccessbydefaultbutwithL2accesswecanseebutwe

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12/7/2015

DifferenecebetweenL2andL3support??

can'tdoanychangestodatabase/ServerConfigurations.
SoastodothatwehavetogetL3Accessfromsomeduty
mangerandtheywillbemonitoringwhatwearedoingon
thatdatabaseandthisisallpartofchangemanagement.
Post#914365

chrisfradenburg

PostedMonday,May3,20106:28
AM

SSCommitted

FortheproductIworkon(externalsupportonly)L2deals
withtheclient'sITstaff,hasminimalvisibilityintothecode,
andcan'tmadecodechanges(althoughsomeofthemore
talentedonesdorecommendchangesforwhattheycan
see).L3supportispartofthedevelopmentorganizationand
wedealwiththeL2team,notdirectlywiththeclientand
areresponsibleforcodingbugfixes.

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Post#914610

Oracle_91

PostedFriday,May7,20108:58
AM

Righttherewith
Babe

Thanksyouall.

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Post#918053

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