606 Carteret Street #2 • Beaufort South Carolina 29902 • (281) 546-
8093 • blanestevenson@yahoo.com
RESTAURANT MANAGEMENT PROFESSIONAL
Strong P&L Management, Employee Training & Development Talents
Results-oriented Management Professional experienced in directing
and managing food service operations. Expertise in process and productivity improvement, staff training and empowerment, cost containment and customer relationship management. Excellent team building and interpersonal relations skills. Core competencies include:
Management Staff Training & Development Purchasing & Inventory Control Customer Relationship Management Sanitation & Quality Assurance Food Production Operations Budgeting & Financial Reporting
PROFESSIONAL EXPERIENCE
The Woodlands Waterway Marriott
2006-2008 Restaurant Supervisor • Recruited to assume P&L responsibility for this restaurant facility employing a staff of 32 • Scope of responsibility included strategic sales, staff recruitment, training and empowerment, menu planning, purchasing, food costs and expense control, budgeting, facilities maintenance, sanitation and financial reporting. • Consistently successful in improving bottom-line profit performance through efficiency improvements, service enhancements and cost reductions. • Introduced team-building programs to improve communication, employee morale and turnover. • Streamlined processes and systems to optimize resources and maximize profitability. • Over seeing three key areas to help maintain quality feedback from GSS scores
PROFESSIONAL EXPERIENCE
ROOKIE’S SPORTS BAR & GRILLE, The Woodlands, Texas
2003 – 2006 General Manager • Recruited to assume P&L responsibility for this restaurant facility employing a staff of 37. Scope of responsibility included strategic sales and market planning, staff recruitment, • Training and empowerment, menu planning, purchasing, food costs and expense control, budgeting, facilities maintenance, sanitation and financial reporting. • Consistently successful in improving bottom-line profit performance through efficiency improvements, service enhancements and cost reductions. • Introduced team-building programs to improve communication, employee morale and turnover. • Streamlined processes and systems to optimize resources and maximize profitability. • Developed customer-focused training programs and marketing initiatives to increased sales volume. • Analyzed front of the house and back of the house operations, and initiated appropriate improvements. • Successfully increased efficiencies, cost savings and service levels despite aggressive competition. • Introduced new ordering and inventory system and facilitated staff training. • Drove sales volume up 30% in less than one year. • Named Top 10 Bars in Houston 2005 (For Him Magazine). • Ranked Third Highest Volume Sales (Red Bull) and The Top Five Volume Sales in Houston (Jager). Blane Stevenson Page Two
PROFESSIONAL EXPERIENCE (Continued)
SALT GRASS, The Woodlands, Texas
2000 – 2003 Head Trainer/Lead Bartender • Advanced through increasingly responsible roles within front-of- the-house operations. • Supervised and empowered a wait staff of 17. • Scope of responsibility included staff scheduling, inventory management, opening and closing activities. • Facilitated staff training on new automated service system.
Part-time Employment while attending college fulltime
MARIO’S, Nacogdoches, Texas
1998 – 1999 Bartender/Trainer • Fast-paced position managing bartending activities for this busy restaurant. • Concurrently functioned as trainer of all wait staff and bartenders. • Responsibilities included customer service, inventory management and expense control.
Earlier experience as an Athletic Concierge at The Greenspoint
Club, Houston, Texas, a private health club consisting of 1,500 members. Scope of responsibilities included member relations, merchandising, sales, inventory management and opening/closing activities (1995 – 1998).
EDUCATION
Stephen F. Austin State University, Nacogdoches, Texas, General
Business 1999
University of Phoenix BA in Business Management 2007