AttributeswhichanEmployee

wouldliketoseeinhis

Leader

Values Of TCS

Leading Change

I
R

Learning and
Sharing

Integrity

E
L

Excellence

Respect for
Individual

Integrity

Integrity

Donothideyourerrors,
recorditforthe
benefitofothers

Takeupownershipfor
theoutcomeofyourwork
Askquestionswhenyou
seesomethingwrong
aroundyou
Betransparentand
trustworthy

Betruthfultoselfand
others

HonestyistellingTruthtoothers
Integrityisbeingtruetooneself

Change
Leading Lng
Change

Understandthebenefits
ofchangeto
feelthepassion

Agreetodisagree

Neverhesitatetochange

Leadbyexampleand
fromthefront

Highlightbenefits

Respect for Individual

Respect for Individual

RespectIdeas
and
Experience

Respect People

Respect Values

Respect Processes

Respect Time

Excellence Excellence

BeInnovative
lookbeyondthe
obvious

Raisethebar Challenge
boundaries

Leavefootprints

SustainandRepeat

Buildtrustbasedon
excellence

Learning and Sharing

Learning & sharing

Aimatdeliveringsuccess
asateam

Complementeachother

Beopentosharing
knowledge
Keepupgradingyour
skillset

Takeuphigher
responsibilities

Behavioral
Traits
Qualities of a Successful
Leader
Pride&Passion

Senseofbelongingness

Saydoratio

Honouringcommitment

Learnability

Ownershipforselflearning

Workethic

Goingbeyondcallofduty

Teamwork

Collaboration&cooperation

Discipline

Respectfortime,people,processes

Senseofurgency

Exigency&insistencetogetgoing

Noexcuseculture

Deliveringdespiteobstacles

Humanising

Empathy,NotJudgmental,Appreciative

CoreValuesofaLeader

Visionary
Setdirections,valuesandhighexpectations
Createcustomerandbusinessfocus
Balancetheneedsofallkeystakeholders
PersonallypromoteSafetyandClimateChange
Inspireandmotivateentireworkforce,leadingthemto:
o Contribute,developandlearn
o Beinnovativeandcreative
o Embracechange

Serveasrolemodelsthroughethicalbehaviour
Personallyinvolveindevelopingnewleaders

10

CustomerDrivenExcellence

DeliveringvaluetocustomersLeadingtosatisfaction,
preferenceandretention
Constantsensitivitytochangingcustomerrequirementsand
tofactorsthatdriveCustomerEngagement
Customerfocusedculture
CloseattentiontotheVoiceoftheCustomer

11

OrganizationalandPersonalLearning
Continuousimprovementandinnovation
Personallylearningandpromotelearningofteams
FocusedonKnowledgeSharing

12

ValuingEmployeesandPartners
CommitmenttoEmployeesengagement,satisfaction,
developmentandwellbeing
Leadershipcommitmenttoemployees/partnerssuccess
Recognitiongoingbeyondregularcompensation
Sharingorganizationknowledgewithemployees/partners
Creatinganenvironmentforrisktakingandinnovation

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Agility
Capacityforrapidchange
FlexibleandCustomizedresponse
Focusontime

14

FocusontheFuture
Longtermcommitmentstokeystakeholders
FutureCustomersexpectations
Newbusiness&partneringopportunities
Globalmarketplace
Technologicaldevelopments
Newbusinessmodels
Evolvingregulatoryrequirements
Changesincommunity&societalexpectations
Strategicmovesbycompetitors
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ManagingforInnovation
Meaningful Innovations to improve

Products

Services

Processes

Business model

16

ManagementbyFact
Measurementandanalysisofperformance
Linkedtoorganization'sstrategy.Providecriticaldataand
informationaboutkeyprocesses,outputsandresults
Analysistosupportevaluation,decisionmaking,operational
improvement
Performancecomparisons competitorsandbenchmarks

17

SocietalResponsibility
Basicexpectations

Public, Business ethics, public health, safety and environment

Beyondmerecompliance
Focusonlifecycleofproducts/services
Integratedintostrategicplanning
Supporttopubliclyimportantpurposes individuallyandcollectively

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FocusonResultsandCreatingValue
FocusonkeyResults
Creatingandbalancingvalueforallstakeholders
Balancedcompositeofperformancemeasures Lag&
LeadMeasures
Monitoractualperformance
Linkedtokeyorganizationstrategiesandpriorities
Comparisonswithcompetitionandbenchmarks
Driveimprovement

19

SystemPerspective

Systemstomanageoverallperformancerequirementstoachieveexcellence
Synthesis,AlignmentandIntegration Managingthewholeorganizationas
wellasitscomponents

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