Comm. Skill (Seema Ma'm New)

COMMUNICATION SKILL
UNIT 1
1. ________ requires a sender, a message and an intended recipient, present or be

aware of the senders intention to communicate at the time of communication.
a. Interaction
b. Understanding
c. Communication
d. Organization
2. Communication within a family, classroom,________,________,________ or

organization has different objectives, which depends on the purpose that has to be
achieved.
a. theatre, seminar, boardroom
b. multiplex, workshop, kitchen
c. theatre, mall, boardroom
d. multiplex, seminar, kitchen
3. What is required to achieve proficiency in specific skills?

a. Training
b. Communication
c. Instructions
d. Demonstrations
4. Communication provides the means for ________ and ________ mutually beneficial
relationships.
a. building, nurturing
b. developing, building
c. nurturing, developing
d. developing, nurturing
5. What is a two-way process in which there is an exchange and chain of ideas

towards a mutually acceptable direction?
a. Communication
b. Learning
c. Listening
d. Networking
6. What helps the sender to convey the message to the receiver?

a. Medium
b. Wind
c. Sea
d. Highway
7. Planned and well-meant communication helps in better ________, removes

________and ________; builds up ________, ________, promotes business and earns
favorable reference.
a. service, misunderstanding, doubts, goodwill
b. misunderstanding, service, goodwill, doubts
c. service, misunderstanding, goodwill, doubts
d. misunderstanding, doubts, service, goodwill
8. Ideas are generally common, but the ability to convey them to others is ________.
a. common
b. rare
c. nil
d. possible
9. Communication is one of the basic functions of management in any organization

and its importance can hardly be overemphasized. It is a process of transmitting
information, ideas, thoughts, opinions and plans between various parts of _______.
a. a society
b. a company
c. an organization
d. a mall
10. Effective communication of information and decision is an essential component

for ________ relations.
a. employee-employer
b. employer-management
c. employee-employee
d. management-employee
11. Inappropriate or faulty communication among employees or between manager

and his subordinates is the major cause of conflict and low ________ at work.
a. morale
b. productivity
c. pricing
d. performance
12. With effective ________ you can maintain a good human relation in the
organization and by encouraging ideas or suggestions from employees or workers
and implementing them whenever possible, you can also increase production at low
cost.
a. learning
b. training
c. implementation
d. communication
13. In ________ communication, the message, written or spoken, is recorded for

official use in the future, but in case of general communication we normally do not
record the message.
a. verbal
b. technical
c. non-verbal
d. written
14. ________ has defined communication as the process of meaningful interaction

among human beings.
a. D.E. McFarland
b. DeWine
c. Scheflen
d. Tortoriello
15. What kind of training can be created to separate one person from another in
terms of age, education, gender, social status, economic position, cultural
background, temperament, health, beauty, popularity, religion, political belief,
ethics, values, motives, assumptions, aspirations, rules/regulations, standards,
priorities?
a. Cultural barrier
b. Individual barrier
c. Organizational barrier
d. Interpersonal barrier
16. State true or false:

a) Communication requires a sender, messenger and an intended recipient,
although the receiver need not be present or be aware of the senders intention to
communicate at the time of the communication. (False-the answer is sender
instead of messenger)
17. Communication can occur across vast distances in ________ and ________.
a. time and area
b. space and time
c. time and space
d. area and space
18. The communication process is ________ once the receiver has understood the
sender. (complete)
19. Communication means to inform, tell, ________, or spread information. (show)
20. Communication strengthens ________ , interests, and efforts of the work force, all
of which are in the ultimate interests of the organization. (unity of purpose)
21. What is the foremost objective of any communication?

A. To inform
B. To convince
C. To train
D. To build relations
22. ________ is a fundamental part of any training programme. (Communication)
23. State which one is correct.

A. Businesses survive through influence.
B. Businesses survive through communication.
C. It is important to convince employees to work efficiently.
a. Only A
b. Only B
c. Only C
d. A and C both
24. High level of ________ and ________ are a must to ensure high levels of
productivity and efficiency to keep going. (morale and motivation)
25. Communication provides the means for and ________ approach in pursuing
organization goals. (integrated)
26. ________ ________ are a must for the ________ success of any business
organization. (Good relations, continued)
27. A ________, by definition is a systematic series of action or operation of a series

of changes directed to some end. (process)
28. State which one is correct:

A. Communication is a multiple-way process in which there is an exchange and
chain of ideas towards mutually acceptable direction.
B. Communication is a three-way process in which there is an exchange and chain
of ideas towards a mutually acceptable direction.
C. Communication is a two-way process in which there is an exchange and chain of

ideas towards a mutually acceptable direction.
a. Only A
b. Only B
c. Only C
d. None of the above.
29. The process of communication involves ________ or ________ persons

participating through a medium that carries the information or message for a
particular purpose, which is mutually understood by both the ________ and the
receiver. (two or more, sender)
30. The person who starts the communication process is normally referred to as
________. (sender)
31. ________ is the encoded idea transmitted by the sender making the formulation
of the message extremely important, for an incorrect patterning can turn the
receiver hostile, making him lose interest altogether. (Message)
32. A ________ helps the sender to convey the message to the receiver. (medium)
33. No organization can succeed or progress, build up reputation, and win friends
and customers without effective ________ skills. (communication)
34. Successful communication is the ________ of strong and pleasant relationships

between the seniors and subordinates, between the workers and the management,
between the customers and the sellers. (foundation)
35. Efficient ________ of communication helps in better coordination and efficient

________ of all the activities that take place in the organization. (system; control)
36. ________ leads to clear understanding, good production, healthy climate, and
willing cooperation among the various levels of employees. ( Communication)
37. Effective communication affects the ________ and ________ of firms, organizations
and shop keepers. (profit, prosperity)
38. ________ and ________ communication system may result in mismanagement,

bad business and a sure show down. ( Poor, ineffective)
39. Communication can build or destroy trust, depending on the use of ________.
(words)
40. A good businessman believes in the saying, take care of communication and
________ shall take care of itself. (success)
41. Communication is effective when it produces desired action in the reader or

________. (audience)
42. ________ of a person or company attracts customers and wins friends. (good will)
43. A ________communicator is able to run the affairs of a business. (successful)
44. Communication skills are quite essential for a business for a businessman to
perform his ________ functions effectively. (managerial)
45. Communication is essential for life in general, but in business settings, it is

_______. (critical)
46. State which one is correct:

A. A richly communicated message is likely to result in an unfavorable response.
B. A poorly communicated message is likely to result in an unfavorable response.

C. A poorly communicated message is likely to result in a favorable response.
a. Only A
b. Only B
c. Only C
d. None of the above.
47. With effective communication, you can maintain a good human relation in the
organization and by encouraging ideas or suggestions from employees or workers
and implementing them whenever possible, you can also ________ production at low
cost. (increase)
48. For technical communication, there is a ________ (fixed format), which must be
followed. (protocol)

A. The tone used for general communication is very causal and informal, whereas
we cannot use the causal tone for technical communication.
B. In technical communication we generally, we normally do not record the
message.
C. There is no communication without a feedback in case of general communication.
a. A. False B. True C. False

b. A. True
B. False C. True
c. A. True B. True C. True

d. A. False B. False C. False
50. ________ gaps are words having similar pronunciation, but multiple meanings like
round; badly expressed message, wrong interpretation and inexpert assumptions.
(Semantic)
51. Even when the two persons have experienced the same event their mental
perception may/may not be identical, which acts as a ________. (barrier)
52. Barriers from employees include, lack of motivation, lack of co-operation, trust,
fear of penalty and poor relationship with the ________. (employer)
53. If the length of the ________ is long, or the medium selected is inappropriate, the
communication might break-up. (communication)
54. State which ones are correct :
Measures to overcome barriers in communication:

A. Developing good relations
B. Right feedback
C. Accurate message
D. Clarity in message
a. A. True B. True C. True D. True

b. A. True B. False C. True D. False
c. A. False B. True C. False D. True
d. A. False B. False C. False D. False
UNIT 2
1. Communication is a process that involves exchange of information, thoughts,

ideas, and ________.
a. manners
b. behaviour
c. emotions
d. knowledge
2. Gestures like a ________ , a smile or a hug can independently convey emotions.

a. handshake
b. nodding
c. waving
d. pointing
3. Which communication includes all the instances where communication has to

occur in a set formal format?
a. Informal
b. Formal
c. Verbal
d. Non-verbal
4. ________ communication includes instances of unrestrained communication

between people who share a casual rapport with each other.
a. Formal
b. Informal
c. Verbal
d. Non-verbal
5. The basis of communication is the ________ between people.

a. relationship
b. friendship
c. history
d. interaction
6. Over ________ languages and major dialects are spoken in the world today.
a. 3000
b. 4000
c. 200
d. 100
7. Speaking can be looked at in two major areas: ________ and public speaking.
a. interpersonal
b. intrapersonal
c. individual
d. organizational
8. Some of the major areas of public speaking are speaking to persuade, speaking
to inform, and speaking to inspire or ________.
a. motivate
b. encourage
c. discourage
d. teach
9. Verbal communication is used to clarify when there is a ________ or not enough

information provided.
a. understanding
b. misunderstanding
c. engaging
d. confusion
10. ________ is the ability of individuals to give their verbal opinion and experience
with the purpose of improving systems, policies and relationships.
a. Feedback
b. Information
c. Clarification
d. Correction
11. ________ communication allows you, as the speaker, to receive immediate

feedback from others.
a. Verbal
b. Non-verbal
c. Informal
d. Formal
12. ________ is a type verbal communication that allows people in a group to express
their thoughts and views, as well as consider the opinions offered by others.
a. Meetings
b. Discussion
c. Presentations
d. Acting
13. ________ is another method of verbal communication that allows individuals to

collaborate and exchange ideas with one another.
a. Dialogue
b. Discussion
c. Acting
d. Meeting
14. Verbal communication is ________, both in terms of money and time.

a. economical
b. costly
c. favorable
d. unfavorable
15. A long and intricate message cannot be given over the ________.
a. telephone
b. email
c. mobile
d. fax
16. Written communication is proved to be more ________ than verbal

communication and its effectiveness depends upon how it is written.
a. effective
b. formal
c. informal
d. favorable
17. Which category of non-verbal communication refers to distance, which people

feel comfortable approaching others or having others approach them?
a. Personal Space
b. Eye Contact
c. Position
d. Posture
18. Which response is useful for therapists and group members to become more
aware of these subtle signs of emotion?
a. Psychological
b. Physiological
c. Logical
d. Natural
19. We communicate by exchanging ________ to describe our ideas and experience.

( symbols)
20. We can also use symbols like pictures,________, ________, and sounds to
communicate. (colours; signs)
21. ________ is a common symbol system, which we use for sharing our experiences
with others. (Language)
22. ________ means that includes words, and communication without words is
known as non-verbal communication. (Verbal)
23. Official conferences, meetings and written memos and corporate ________ are
used for communication. (letters)
24. Formal communication can occur between two ________ when they meet for the
first time. (strangers)
25. Formal communication is straightforward, official and always ________. (precise)
26. Informal communication requires two people to have similar ________, and hence
occurs between friends and family. (wavelength)
27. Informal ________ does not have any rigid rules and guidelines. (communication)
28. Communication is what builds relationships, whether those relationships are

personal or ________. (business)
29. Being able to communicate effectively is what connects individuals to ________.

(others)
30. Some of the key components of verbal communication are sound, words,
speaking, and ________. (language)
31. At birth, most people have vocal cords, which produce ________. (sounds)
32. Words alone have no ________. (meaning0
33. As meaning is assigned to words, language develops, which leads to the

development of ________. (speaking)
34. In interpersonal speaking, ________ is very important. (etiquette)
35. Etiquette also plays an important role in an area that has developed in most of
the business settings, ________ communication. (hierarchial)
36. The other major area of speaking is ________ speaking.
37. Verbal communication is the beginning of the ________ process, followed by

________ communication that validates or contradicts the verbal communication.
( communication, nonverbal)
38. State which ones are true and false:
Some of the purposes of verbal communication:

A. To inform
B. To clarify
C. To correct
D. To calculate

b. A. True B. True C. False D. False
c. A. False B. True C. False D. True
d. A. True B. True C. True D. False
39. When something isnt being done correctly or is being done ineffectively, verbal
communication is able to correct the wrong and make it ________. (right)
40. On more common levels, the ________ of influence is seen between father and
son, boss and employee, and clergy to his congregation. (power of influence)
41. When you ________ verbally with others, you give them the opportunity to
express their opinions about your ideas or points of view, to you directly.
(communicate)
42. Direct ________ communication requires the ability to be able to think on your
feet. (person-to-person)
43. The use of dialogue involves a ________ flow of ideas among individuals or within
groups, and is particularly effective in business. (free)
44. For thanking the customer of his order or informing of the delay or conveying
any matter, which is not urgent, a simple post card or a letter is considered an
efficient means of ________. (communication)
45. When the information is down in black and white and is signed, it becomes
official and serves as a permanent record and is filled for ________ references.
(future)
46. ________ letters are written to promote customer relationship. (Goodwill)
47. In ________ there are many occasions that can be turned into an opportunity to
create an impression and build goodwill. ( business)
48. Stated briefly, how something is expressed may carry more significance and
weight than what is said, the ________ themselves. (words)
49. People grimace, stand in certain ________, and in other ways behave so as to
reinforce to themselves certain positions, attitudes, and implicit beliefs. (postures)
50. Modern American business ________ values a fair degree of eye contact in
interpersonal relations, and looking away is sensed as avoidance or even
deviousness. (culture)
Consider the following postures:A. Stiff

B. Kneeling
C. Towering
D. Confused

b. A. True B. False C. True D. False
c. A. False B. True C. True D. True
Consider the following facial expressions:

A. Warning
B. Amused
C. Confused
D. Walk

b. A. False B. False C. False D. False
c. A. False B. False C. False D. True
53. Our communication is also affected by a variety of other variables, such as

clothes, ________, and accessories. (makeup)
54. Where one sits in a group is often useful in diagnosing that persons attitude
toward toward the ________. (situation)
UNIT 3
1. As humans we communicate with each other through certain components such as

speaking, listening and ________ .
a. reading
b. observing
c. talking
d. writing
2. To a common man, ________ and hearing may mean the same. However, there are
remarkable differences between the two.
a. listening
b. reading
c. writing
d. speaking
3. In which type of listening the listener needs to give his full attention to the
speaker?
a. Empathetic listening
b. Superficial listening
c. Attentive listening
d. Focused listening
4. ________ ________ is a common distraction, which takes place when the

surrounding is very noisy.
a. Physical distraction
b. Psychological barrier
c. Language barrier
d. Cultural barrier
5. Which is the most common of all the barriers discussed, where the listener is
unable to understand the language the speaker speaks, he will not be able to
interpret it correctly?
a. Physical distraction
b. Psychological barrier
c. Language barrier
d. Cultural Barrier
6. Listening helps to reduce the ________ among the employees.

a. grievance
b. patience
c. maintenance
d. barriers
7. Listening to a person is a sign of ________ given to a person, irrespective of his

designation or position he holds in the office.
a. disrespect
b. faith
c. belief
d. respect
8. Example of appreciative learning may be listening to music, songs, movies, jokes

or even ________ of great people. (speeches)
9. ________ listening specifies the listener to his/her area of interest or more

appropriately, it helps him/her in making a decision. (Focused)
10. ________ listening is where the listener tries to evaluate what the speaker has
said to him. (Evaluative)
11. ________ listening reflects the listeners emotions, feelings and his/her state of
mind. (Empathetic)
12. A child attentively listens to what his parents say and then tries to ________ it.
(imitate)
13. A good listener should ask questions to clarify his/her ________. (doubts)
14. An________ is listener is one who never asks questions. (ineffective)
15. An ________ listening is formed where vocabulary, phonetics, tenses are used
properly. (effective)
16. A ________ should try to remove any type of distraction such as a interruption by
somebody, noise, loud music and so on. ( listener)
17. ________ should feel easy when he is delivering the lecture. (speaker)
18. A good listener should not get irritated even if the ________ is incorrect in his
speech, or his views are different from the actual facts as stated by the ________.
(speaker,speaker)
19. An effective listener should try to ________ his feelings with the speaker.
(empathize)
20. An efficient listener is one who keeps ________ of what the speaker is saying, and
refer to them in future. (records)

A. A speaker should not be allowed to speak for sufficient time so that he remains
uninterrupted.
B. A good speaker should not get irritated even if the listener is incorrect in his
speech.
C. Speaker should feel uneasy when he is delivering the lecture.
a. A. True B. True C. True

b. A. False B. False C. False
c. A. True B. False C. True
d. A. False B. True C. False
22. Any sound such as ________ on the phone, long distance from the speaker, noise
on the roads or any loud music near the listener may affect his listening process.
(talking)
23. People generally have the tendency to hear those who hold a ________ place in
the organization or in the society whereas a general executive does not hold any
value to them. (respectable)
24. People working in the same designation tend to ignore the ________ spoken by
their peers or subordinates with the view that they are not important to them.
(words)
25. It is a note that a ________ should be bias-free and gives opinion according to the
merit of the case presented before him. (listener)
26. The ________ should refrain himself from using difficult words, jargons,
terminology or any phrases, which the listener is unable to understand. (speaker)
27.The should avoid using ________ statements, which hold two different meaning.
(ambiguous)
28. Any ________ regarding the message or the speech said by the speaker should
be cleared by the listener immediately. ( doubts)
29. If both the speaker and the listener are from the same ________ background,
then it becomes easy for both of them to understand and reciprocate their ideas.
(culture)
30. Once the speaker comes to know that the ________ is not interested in his talks,
it becomes more boring for the listener. (speaker)
31. Giving verbal and non-verbal clues helps the speaker to be more confident and
makes it an effective ________ learning process.

A. A person should start with a dialogue, which forces the listener to perceive the
matter and interpret it correctly.
B. A listener should try to prepare himself regarding the topic beforehand, so that
he can interact with the speaker directly, without any worry about wastage of time.
C. It has been seen that much time is not consumed in defending a particular
sequence or a word or a phrase.
a. A. True B. True C. True
b. A. False B. False C. False
c. A. True B. False C. True
d. A. True B. False C. False
33. A listener should be able to accept any revision while he is interacting with the
________. (speaker)
34. Be sure the environment is ________ to listening. (conducive)
35. As a speaker if you want people to listen to you, seek ________ appointment and
allow them the liberty to give a time according to their convenience. (advance)
36. A careful listener, in addition to his open mind, should also try to provide a
positive feedback to the speaker by ________ means. (non-verbal)
37. It is ________ to maintain all the measures to have an effective listening process.
(difficult)
38. ________ carefully helps a manager to know about the thinking process of the
staff members regarding different policies, procedures, rules and regulation being
formulated in the organization. (Listening)
39. If a ________ can be a good listener, he can solve the problem immediately.
( manager )
40. Through listening, companies try to get new ________ by which they are able to
promote a good organization culture, team work and correct decision making
process. ( ideas )
41. Listening to a person is a sign of ________ given to a person, irrespective of his

designation or position he holds in the office. (respect). It helps to develop a sense
of ________ between the speaker and the listener.(trust)
42. Listening increases the ________ level of the employees because if an employee
wants to work with his team with and build a good ________ with them with selfesteem, he has to hear their problem, keep himself cool and solve the ________
accordingly. (confidence, rapport, problem)
43. Listening ________ the ________ because it helps the listener to ________ the
information, which he has heard previously and then analyze them to find a suitable
solution to it. (increases, recollect)
UNIT 4
1. Communication thus is the exchange and flow of information and ideas from one
person to another through various media, the most important of which is ________.
a. gesture
b. language
c. script
d. speech
2. Language acquisition is based on four major skills:

a) Listening and understanding
b) Speaking through imitation
c) Reading
d) ________
a. Learning
b. Teaching
c. Writing
d. Informing
2. Writing, on the other hand, is space-bound, static and ________.

a. permanent
b. temporary
c. short
d. long
3. In a narrative passage, the ideas should be arranged chronologically; whereas in

an argumentative one, the order should be ________.
a. sensible
b. logical
c. illogical
d. natural
4. The word ________ means to stick together.

a. cohere
b. adhere
c. senior
d. premiere
4. The thoughts or ideas expressed in writing must be clearly stated so that there is
no ________.
a. ambiguity
b. familiarity
c. confusion
d. similarity
5. ________ , instances and supporting details can make the message more clear and
complete.
a. Illustrations
b. Examples
c. Samples
d. Demonstrations
6. The tone and tenor of the ________ should also be appropriate for the subject
matter.
a. letter
b. message
c. email
d. speech
7. Courtesy and tact are essential in business and professional communication as

much as in ________ interactions.
a. personal
b. impersonal
c. formal
d. informal
8. A series of short sentences can have a hammer like effect and may lead to
________.
a. monotony
b. autonomy
c. regularity
d. irregularity
9. ________ can be defined as a characteristic and a deliberate mode of expression

and construction of sentences.
a. Style
b. Format
c. System
d. Strategy
10. ________ means a harmonious combination of sounds.

a. Euphony
b. Monotony
c. Song
d. Autonomy
11. Your ________ expresses your attitude towards the reader.

a. tone
b. speech
c. language
d. philosophy
12. ________ means language full of technical or special words.

a. Jargon
b. Vocabulary
c. Lingo
d. Dictionary
13. ________ means round-about-expressions.

a. Location
b. Ambiguous
c. Circumlocution
d. Confusion
14. ________ is any word or expression that is more often used in speech than in
writing, e.g. a fine chap, swell time, a rotten movie, a tough guy etc.
a. Colloquialism
b. Vernacularism
c. Repetition
d. Abbreviation
15.
An ________ is used to qualify a noun or a pronoun.
a. adjective
b. noun
c. pronoun
d. verb
16. The ________ voice makes sentences alive and forceful because the subject is
doing the action.
a. Active
b. Passive
c. Static
d. Continuous
16. The ________ voice is weak as the action is happening to the subject.
a. Active
b. Passive
c. Static
d. Continuous
17. Words are ________ used to represent certain sounds.

a. symbols
b. logos
c. expressions
d. punctuations
18. The ________ to speak, to use language, to encode our thoughts and mental
images in words in order to ________ with our ________ beings separates us from
other species on this earth. (ability, communicate, fellow)
19. ________ gave mankind a potent tool to explore the physical as well as the
metaphysical realms. (Language)
20. The ________ must also have communicated through shouts, cries and sign
language. (primitive)
21. Language primarily exits as ________. (speech) Our ideas and thoughts are
________, ________ entities.(abstract, intangible)
22. The ________ words have to be strung together to represent the communicators
thoughts in a coherent manner. (words)
23. The word, ________ has been derived form the Latin word, communis meaning
common. (Communication)
24. All ________ beings are born with the potential ability to acquire language.
(human)
25. For a new born child, the sounds of the language predominantly spoken in the
region where he is born have no ________. (meaning)
26. By the age of five or six, the child is ready for formal ________. (schooling)

A. Listening and understanding is a passive skill.
B. Speaking through imitation is an active skill.
C. Reading is a passive skill.
D. Writing is an active skill.
a. A. True B. True C. False D. False

b. A. True B. True C. True D. True
c. A. False B. False C. False D. False
d. A. False B. False C. True D. True
28. When we speak or write we use the building blocks of _______ to create a
message. (language)
29. ________ is the primary ________ of ________ for human beings, but writing,
because of its characteristic to last, has acquired a vital place in civilized societies.
(Speech,medium,communication)
30. Speech exits in the ________. It is a dynamic and direct interaction between the
speaker and the ________. (present, listener)
31. We are more likely to use contractions, informal vocabulary and slang in ________
than in writing. (speaking)
32. The writer and the ________ are often distant from each other in time as well as
in ________. (reader, space)
33. Unlike speech writing is usually more formal and is a reflection of deep ________.
(thought)
34. Good ________ is characterized by careful organization, clarity and compact

expression. (writing)
35. Certain items of vocabulary are more likely to appear in writing than in ________ ,
especially longer and complex words and sentence structures. (speech)
36. ________ effectively is a skill that anyone aspiring to join a professional

organization as an engineer, manager, scientist, or executive must master. (Writing)
37. The principle of________ dictates that each sentence should contain one unit of
information or idea and each paragraph of a written work must deal with one
central idea. (unity)
38. A written piece should be an organic unit. It should follow a clear ________.
(order)

Coherence can be achieved by binding various sentences together by suitable
connectives which are of five kinds:A. Conjunctions
B. Adverbs
C. Connective phrases
D. Adjectives
E. Relative and demonstrative pronouns
a. A. True B. True C. True D. True E. True

b. A. True B. True C. False D. True E. False
c. A. False B. True C. False D. False E. False
d. A. True B. True C. True D. False E. True
40. Use of simple, familiar and precise words expressed in short ________ are more
comprehensible than long sentences with difficult and uncommon words.
(sentences)
41. Business ________ must contain precise words, rather than general ones, so that
the message is conveyed correctly. (communication)
42. Conciseness means using the fewest possible words to convey our ________.
(thoughts)
43. We should convey our ________ in totality. (ideas)
44. Illustrations, instances and supporting details can make the ________ more clear
and complete. (message)
45. The tone and ________ of the ________ should be appropriate for the subject
matter. (tenor, message)
46. The tone used for a personal message cannot be used for a business letter
because it requires more ________ style. (formal)
47. We must guard against offending the ________ by what we convey. (reader)
48. An important characteristic of good ________ is variety. (writing)
49. Varying the pattern and the length of sentences can make your written ________
more readable. (communication)
UNIT 5
1. Who defined organizational communication as The flow and impact of messages

within a network of interactional relationships?
a. Patricia Andrews
b. Bavelas and Barret
c. Tortoriello and DeWine
d. Goodall and Waagende
2. ________ communication refers to the communication that is within the

organization and is designed to not reach outside the organization.
a. Internal
b. External
c. Formal
d. Informal
3. ________ with our colleagues of other departments is important because the flow
of work does not recognize departmental boundaries.
a. Communication
b. Interaction
c. Association
d. Recognition
4. Downward communication is significant because almost ________ of

communication is done with our subordinates.
a. 1/3rd
b. 2/3rd
c. 1/4th
d. 3/4th
5. Under what category are channels found in the work environment and include
notice boards, plasma, LCD screens, mouse mats and so on?
a. Electronic
b. Print
c. Face to face
d. Workspace
6. ________ communication helps managers in evolving healthy and favorable

relationships with outside contact.
a. External
b. Internal
c. Extrinsic
d. Intrinsic
7. If any of the rights of ________ to communicate are violated, he or she may

rightfully take recourse to legal remedies.
a. investors
b. financers
d. share-holders
c. owners
8. An organization maintains constant communication with transporters and

________ agents for the raw/packing materials to be received from suppliers and also
for the finished materials being dispatched to distributors.
1. A&B
2. B&F
3. C&B
4. C&F
9. In order to avoid bad publicity based on speculations, it is better to maintain

regular touch with the ________ and communicate about your products, marketing
campaigns and your views and arguments.
a. agents
b. public
c. media
d. society
10. ________ communication requires personal visits to be made by individuals or a

group of individuals.
a. face-to-face
b. one-to-one
c. face-to-mirror
d. one-to-everyone
11. ________ combines the advantages of telephones with face-to-face

communication.
a. Web-conferencing
b. Video-conferencing
c. Telephonic communication
d. Electronic communication
12. ________ is useful to reach out to customers, share-holders and general public.
a. Newsletters
b. Notice
c. Circulars
d. Reports
13. ________ are documents presenting compilation of facts or a number of options

and related conclusions and recommendations.
a. Reports
b. Notice
c. Newsletters
d. Circulars
14. ________, extranets, FAX have become central and integral part of organizational
communication.
a. E-mails
b. Letters
c. Reports
d. Notice
1. Internal communication make information available and encourage sharing it by motivating
and sustaining an organizations short/long term objectives.
2. Internal communication make certain that such initiatives are properly put into action and
followed-up at a ground level.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.F
d. 1.F 2.T
1. Internal communication bring about sharing of food.
2. Internal communication processes are integral part of workflow across all the functions of an
organization.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.F
d. 1.F 2.T
1. Managers generally do not value the need for frequent consistent, clear and
perceivable communication in their growing organization. This results in more and more
confusion and miscommunication.
2. We, as managers, have a tendency to communicate very little when everything
is going on fine. Thus, we use communication as a curative tool, but not as a preventive one.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.F
d. 1.F 2.T
1. Communication with our colleagues of other departments is not important because the flow of
work does not recognize departmental boundaries.
2. A sound internal communication system should be developed to facilitate horizontal
communication communication with your colleagues in other department.
a.1.T 2.T
b.1.F 2.F
c.1.F 2.T
d.1.T 2.F
1. One of the main reasons for external communication is to carry out transactions with
suppliers and customers.
2. One of the main reasons for external communication is to support and sustain your
organizational objectives.
a.1.T 2.T
b.1.F 2.F
c.1.F 2.T
d.1.T 2.F
1. An effective external communication provides the benefit of enhanced prestige amongst the
external public and ensures better public relations.
2. An ineffective external communication provides the benefit of neat and prompt
communication helps in building long term good will and good impression.
a.1.T 2.T
b.1.F 2.F
c.1.F 2.T
d.1.T 2.F
1. All communication related to payment and withdrawal of money has to be undertaken with
due diligence and care.
2. The most important public for organization in todays market-driven world are clients and
customers.
a.1.T 2.T
b.1.F 2.F
c.1.F 2.T
d.1.T 2.F
22. Face-to-face _______ requires personal visits to be made by individuals or a group of
individuals.
a. communication
b. presentation
c. salutation
d. situation
23. Mobile ______ allow cost effective communication at any time (as every-one carries one).
a. homes
b. shops
c. phones
d. computer
24. Traditionally,______ documents have been the most common and favored channels of
external communication.
a. written
b. recorded
c. legal
d. informal
25. ______ is useful to reach out to customers, share-holders and general public. The reason is
to provide information to a large audience in plain, definite and unmistakable terms.
a. Notice
b. Invitations
c. Cards
d. Reports
26. ______ legal reports, such as annual reports, are prepared by a business organization to be
submitted to the registrar of companies and shareholders.
a. Informal
b. Formal
c. Casual
d. Normal
27. A favourable image with media and through media has acquired important dimensions.
______ relation communication are important in this respect.
a. Public
b. Private
c. Happy
d. Joyous
28. Democratic principles and right to ______ demands that organizations must respect the
society in general and provide all the valid information to it.
a. education
b. support
c. information
d. communication
1. A sound internal communication system ensures that, copies of strategic plans mission, vision
and value statements have been given to every employee.
2. A sound internal communication system ensures that, joint celebrations are done to rejoice
success.
a.1.T 2.T
b.1.F 2.F
c.1.F 2.T
d.1.T 2.F
1. A sound internal communication system should be developed to facilitate horizontal
communication communication with your colleagues in other department. Such a system will
include, holding regular meetings to discuss day to day work.
2. . A sound internal communication system should be developed to facilitate horizontal
communication communication with your colleagues in other department. Such a system will
include, holding meetings to announce major/minor changes.
a.1.T 2.T
b.1.F 2.F
c.1.F 2.T
d.1.T 2.F
UNIT 6
1. Communication ______ refers to the transfer of ideas, thoughts, opinions, attitudes and
facts verbally or non-verbally through some medium, from one individual to another, or among a
group of individuals.
a. network
b. web
c. trail
d. way
2. Communication network is a form of ______ process, where messages are constructed and
encoded by a sender, transmitted through some channel, then received and decoded by a
receiver.
a. technical
b. mechanical
c. physical
d. electrical
3. Communication Network refers to a simple form or means of intersection of ______ in all
directions where messages are sent with high accuracy, speed and smoothness.
a. lines
b. dots
c. arrows
d. circles
4. Communication Network is the ______ of communication among all the employees within the
organization and where a number of individuals are involved.
a. plan
b. pattern
c. net
d. web
5. It is seen that if the channel of communication is ______ and seem an unending process,
then, the communication can either be delayed or distorted.
a. clear
b. transparent
c. long
d. joyful
6.If the channel of communication is ______ the flow of communication is restricted.
a. narrow
b. long
c. wide
d. shallow
7. Communication Network affects the group's completion of the assigned task on time, the
position of the de facto leader in the group and the group members' satisfaction from occupying
certain positions in the ______.
a. homework
b. network
c. work
d. net
8. Communication network has important implications on the ______ of communication in
formal organizations.
a. dynamics
b. workings
c. applications
d. position
9. ______ Network can readily be seen to represent the hierarchical pattern that characterizes
strictly formal information flow, "from the top down," in military and some types of business
organizations.
a. Circle
b. Wheel
c. Free flow
d. Chain
10. In ______ Network type of network, the communication is in the form of circle and the
information is passed on from one colleague to the next and so on.
a. Circular
b. Wheel
c. Free flow
d. Chain
11. ______ Network, the very name suggests that it looks like a wheel with a centre point and
several points, which rotates around it. Here, the centre point is regarded as the boss / manager
through whom communication is passed from one individual to another.
a. Circle
b. Wheel
c. Free flow
d. Chain
12. ______ Network type of network, the communication flows from everyone to anyone in the
organization. Here, there is no restriction and the communication is of an informal type and
unstructured.
a. Circle
b. Wheel
c. Free flow
d. Chain
13. ______ network communication is where the information is passed from one person to
another in a structured and official form.
a. Formal
b. Informal
c. Slow
d. Fast
14. It generally follows the scalar ______ of management where the communication enforces
into a relationship between different positions in the organization. It is concerned with the status
and the position of the individual.
a. circle
b. chain
c. wheel
d. tyre
15. With the rise in importance of communication in todays corporate world, ______-way
communication is always encouraged within the organizations by the managers, apart from
military organization.
a. one
b. two
c. three
d. four
16. ______ network communication, which is also known as grapevine,takes place from social
interaction among people. It usually tries to express their natural motivation to communicate.
a. Formal
b. Informal
c. Slow
d. Fast
17. Grapevine is the most common form of informal communication, which is ______ and
involves normal activity. It is an essential part of human environment by which it fills in the gap
of the formal communication system.
a. natural
b. unnatural
c. fake
d. original
18. ______Communication refers to direction and control from the higher level in managerial
hierarchy to the lower ones. It is used for giving orders and instructions, providing
information, or for influencing attitudes and behaviour of the subordinates.
a. Upward
b. Downward
c. Horizontal
d. Diagonal
19. The main purpose of ______ communication is to provide feedback on several areas of
organisational functioning. It is used for reporting, informing, requesting and suggesting.
a. Upward
b. Downward
c. Horizontal
d. Diagonal
20. The main objective of ______ communication is to develop teamwork, and promote group
coordination within an organization. It refers to the transmission of information among positions
at the same level, which is of an informal nature.
a. upward
b. downward
c. horizontal
d. diagonal
21. Such communication can be carried out through ______ discussions, management gossip,
telephone calls, tele-conferencing, videoconferencing memos or routine meetings.
a. formal
b. informal
c. downward
d. upward
22. After up, down and horizontal communication, we come to the last communication network,
which flows in a diagonal direction. Diagonal communication has evolved in recent times with
the changes in information technology and growing demand for ______ and fraternity.
a. inequality
b. equality
c. popularity
d. liberty
23. Although grapevine can be the source of inaccurate ______, it often functions positively as
an early warning signal for organisational changes.
a. rumours
b. suggestions
c. advice
d. speeches
24. In a ______ network the manager acts as a central authority to whom the subordinates pass
the information, and inturn receive instructions and guidance from him.
a. circle
b. chain
c. wheel
d. tyre
25.In a ______ network at times it becomes noisy if none of the receiver or the sender makes
the other clear about what he actually wants to convey in the information.
a. Circle
b. Wheel
c. Free flow
d. Chain
26. While a ______ communication takes place, the information is recorded until the work is
over.
a. formal
b. informal
c. downward
d. upward
27. While a ______ communication takes place, the information transmitted is understood, and
accordingly the feedback is given.
a. formal
b. informal
c. downward
d. upward
28. While a ______ communication takes place, transmitting the information clearly and
accurately in concise form.
a. formal
b. informal
c. horizontal
d. diagonal
30. One of the advantages of informal communication is that, it helps in achieving better ______
interactions within the organization.
a. human
b. bird
c. insect
d. robot
31. One of the advantages of informal communication is that, it serves to fill the possible gaps in
______ communication network.
a. formal
b. informal
c. horizontal
d. diagonal
32. One of the advantages of informal communication is that, it is ______.
a. flexible
b. elastic
c. costly
d. difficult
33. One of the disadvantages of informal communication is that, it may not be always______
and as such, it is not dependable.
a. active
b. passive
c. positive
d. negative
34. One of the disadvantages of informal communication is that, It does not hold any relevance
to the status or position of the ______ concerned.
a. individual
b. group
c. teams
d. employee
1. Upward communication is required to create and evaluate receptiveness of communication.
2. Upward communication is required to create the feeling of belongingness through
participation.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
1. Upward communication is required to create receptiveness of communication.
2. Upward communication is required to create feedback on misunderstandings.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
1. Downward communication is required for getting things done.
2. Downward communication is required to to prepare the organization for any change.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
1. Downward communication is required to encourage rumours, mis-information or any type of
suspicion.
2. Downward communication is required to prepare the organization for any exchange.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
1. Horizontal communication notifies that subordinates should refrain themselves from making
communication beyond their authority.
2. Horizontal communication notifies that they should always keep their superiors well informed
about the happenings and other inter-departmental activities.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
1. Important features of diagonal communication that it is rigid.
2. Important features of diagonal communication that it is not restricted to any organizational
levels or hierarchy.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
.
UNIT 7
1. ______ are the only medium of correspondence, which helps us to communicate in a more
factual and clear way.
a. Letters
b. Proposals
c. Newspapers
d. Cards
2. A recent survey done on ______ who deal with corporate communication clearly tells that
business managers should be taught to write better.
a. managers
b. employers
c. candidates
d. individuals
3. Top executives point out that a manager should learn the functional importance of effective
business ______.
a. writing
b. speaking
c. communicating
d. budgeting
4. Every business requires that the communication sent and received is clear, simple, concise
and ______.
a. correct
b. incorrect
c. complex
d. ambiguous
5. Business letter is a formal way of communication between ______ individuals, between
an individual and organization, or between two organizations.
a. one
b. two
c. three
d. four
6. Business letter follows certain set of ______ and guidelines to communicate both within
the organization and outside the organization.
a. rules
b. policies
c. procedures
d. policies
7. The best business letter should have a ______ tone, and read as if you are talking to the
reader. Your reader will respond quickly and correctly only if he/she is able to understand the
letter crystal clear.
a. conversational
b. situational
c. proportional
d. emotional
8. Business letter prevails within the ______ entity only.
a. residential
b. business
c. international
d. legal
9. Business letter serves as a document for any type of correspondence, for______ course of
action.
a. past
b. future
c. present
d. next
10. The ______ used should be simple enough to express the main idea, without being lengthy
or leave the reader in a state of ambiguity.
a. language
b. tone
c. dialect
d. words
11.Business letter should be ______ and contain all the required information the recipient would
need in order to effectively understand it.
a. courteous
b. polite
c. impolite
d. rude
12. Thus to ______, business letters should send across the information from the sender to the
receiver in such a manner that the receiver understands exactly what the sender intends to
convey and replies accordingly.
a. summarize
b. devise
c. revise
d. memorize
13. In this age where communication has been made to travel faster through e-mails, mobile
phones, ipods and pagers, writing a letter may seem to bean ancient ritual that is practised only
by those of earlier generations or those who do not have any access to the _______
advancements.
a. technological
b. logical
c. traditional
d. financial
14. Whether you are sending a quick note to a friend to say ______ or composing a business
letter to an authority figure, writing a letter shows effort, respect and care for others.
a. bye
b. hello
c. nice
d. good
15. A letter, which is written to a friend, to a relative or to the parents is termed as______ letter
or personal letter.
a. informal
b. formal
c. casual
d. special
16. A business letter is more of a ______ way of communication, where the sender expresses
his requirements in short, concise and simple form.
a. informal
b. formal
c. casual
d. special
17. It has been noted that while writing a business letter, attention must be paid to the ______
and parts of a business letter.
a. formal
b. format
c. form
d. texture
18. If a letter does not have the prescribed ______ or if it is unstructured, it may not draw much
attention of the reader.
a. format
b. structure
c. form
d. formal
19. In order to give a clear presentation of a business letter, it can be divided and sub-divided
into a number of sections and sub-sections, each defining a clear ______ and place in the body
of the business letter.
a. purpose
b. prayer
c. thought
d. goal
20. Generally, it is said that a good business letter contains four important
sections, which are:
1. Heading 2. Opening 3. Body 4. ______
a. Shutting
b. Drifting
c. Closing
d. Completing
21. ______ includes the senders address, dateline, reference number of the letter, logo of the
company or letter head or company name.
a. Heading
b. Opening
c. Body
d. Closing
22. ______ includes the inside address and the attention line.
a. Heading
b. Opening
c. Body
d. Closing
23. ______ includes the subject line, the salutation part and the body where the whole message
is described in detail.
a. Heading
b. Opening
c. Body
d. Closing
24. ______ includes the complimentary close, signature of the sender, enclosures, and notation
for copies sent to other people.
a. Heading
b. Opening
c. Body
d. Closing
25. In a ______ ______, the sender needs to gives the address, contact number(s), e-mail
address, fax, city name and pin-code.
a. Senders address
b. Receivers address
c. Inside address
d. Outside address
26. The ______ of the letter needs to be written on the top left hand corner of the page after and
opposite to the senders address. It is generally written in the dd/mm/yy format.
a. name
b. date
c. number
d. subject
27. ______ ______ section includes the receivers address. It includes the name of the receiver
with appropriate salutation, such as Mr/Mrs/Dr/Ms addressed to him/her with his designation
and full address. It is generally on the left hand side of the page next to the reference number.
a. Senders address
b. Receivers address
c. Inside address
d. Outside address
28. ______ line part of the business letter is generally given if the letter holds importance to a
particular department and in case of emergency situations, to expedite the matter. It is found on
the left hand side of the page after the inside address. It is optional, and does not require being
always present in the letter.
a. attention
b detention
c. retention
d. subject
29. ______ line is written to specify the reader about what the body of the letter would contain.
Before the reader reads through the whole passage of the body he will be able to get an idea of
the content or the body of the letter. It is placed just after the inside address or after the attention
line ( if included) and before the salutation part.
a. Attention
b Detention
c. Retention
d. Subject
30. ______ is a greeting to the receiver from the senders end. It should be the same as the
name used in the inside address, including the personal title.
a. Salutation
b. Greetings
c. Regards
d. Introduction
31. ______ is the most important part of the letter where the writer actually explains what
message he has to communicate.
a. Body
b. Leg
c. Hand
d. Brain
32. The ______ is sub-divided into three parts such as opening segment, middle segment and
the closing segment.
a. Hand
b. Leg
c. Body
d. Brain
33. The ______ segment should be a friendly one with the statement of purpose of writing the
letter.
a. opening
b. closing
c. middle
d. finishing
34. The body of the business letter must be organized and well ______.
a. structured
b. defined
c. managed
d. written
35. The ______ segment in a body of the business letter is generally the action part of the letter
where the writer wants the reader to take an action or inform the reader about his own course of
action as per the subject line given above.
a. opening
b. closing
c. middle
d. written
36. Signature is put at the ______ of the letter where the senders name, designation, and in
some cases the name of the organization is also given.
a. end
b. beginning
c. middle
d. top
37. When some ______ is attached to the letter and the writer or sender wants the reader to go
through it, he uses the enclosure notation. This helps the reader to refer to the points he has
stated in the body of the letter.
a. document
b. note
c. memo
d. letter
38. CC is an abbreviation refers to ______ copy where a number of copies of the original letter
are sent to different people.
a. carbon
b. chemical
c. collectors
d. communication
39. The style of writing a letter depends upon which format the writer would like to present
before the reader. Usually there are ______ types of business letter formats.
a. two
b. three
c. four
d. five
40. In ______ format all notations and paragraphs start from the left hand margin, and thus
make it easy for the writer to use it.
a. Modified block
b. Semi-block
c. Simplified
d. Block
41. In ______ ______ format, the date and the complimentary close and signature is aligned to
the right side of the letter.
a. Modified block
b. Semi-block
c. Simplified
d. Block
42. In the ______ format, the style of writing remains the same as the modified format, except
that the paragraphs are indented.
a. Modified block
b. Semi-block
c. Simplified
d. Block
43. In ______ format type of format follows the most traditional and informal style of writing a
letter. Nowadays, this style of formatting is gaining much popularity among the senders, though
it is seen that the salutation and the complimentary close are omitted.
a. Modified block
b. Semi-block
c. Simplified
d. Block
44.______ means that the content of the letter should be written in such a manner that it is
immediately understood by the reader to respond appropriately.
a. Courteous
b. Concise
c. Clarity
d. Correct
45. The foundation on which every business letter rests is ______.
a. courtesy
b. concise
c. clarity
d. correct
46. Business letters should not be a long drawn story. It should be short and to the point, so that
the reader gets the exact meaning what the writer intends to ______.
a. read
b. say
c. write
d. listen
47. Correct attitude tells us that the sender should advocate effective ______ attitude while
framing the letter.
a. positive
b. negative
c. informal
d. formal
48. Correct tone refers to the mood or expression the ______ uses in his letter. A sense of
personal touch can be sometimes used to get the work done without any problem.
a. writer
b. reader
c. listener
d. speaker
49. State true or false:1. An inquiry letter consists of requesting for information or seeking clarification from others. It
tries to maintain a impolite and a incorrect tone, and explain the request or information clearly,
ending with a goodwill expression at last.
2. In Letter of placing orders the letter is simple and direct. The writer just has to write the
message clearly mentioning the items, services, quantity, number, price, insurance instructions,
payment methods and delivery schedule.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
50. State true or false:1. Letter of giving instructions is a type of letter is generally practiced by us everyday. It may
have been that you have already written such a letter unknowingly. The essence of this letter is
that it consists of instructions or directions, which are given to the reader.
2. Letter for legal transaction is a formal type of letter and the matter should be honest and fair.
All the facts and details should be presented truthfully.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
51. Letter of complaint is a type of letter, the content shows dissatisfaction of the writer. It
depicts the problem statement, gives enough evidence with support data and closes the letter
with a goodwill gesture.
a. writer
b. speaker
c. listener
d. auditor
52. Sales letter: Writing a sales letter is one of the toughest types of letter writing. The AIDA
technique is introduced to write a perfect sales letter.
AIDA stands for:
1. A - Attention, 2. I - Interest, 3. D - Desire, 4. A ______
a. Action
b. Activity
c. Amalgamation
d. Apple
1. The main objective of writing a sales letter is to introduce a old product to the customers.
2. The main objective of writing a sales letter is to decrease the customer network.
a. 1.T 2.T
b. 1.T 2.F
c. 1. F 2.T
d. 1. F 2.F
1. Difference between a personal letter and a business letter is that personal letter is informal
and business letter is formal.
2. Difference between a personal letter and a business letter is that personal letter is
unstructured and business letter is structured.
a. 1.T 2.T
b. 1.T 2.F
c. 1. F 2.T
d. 1. F 2.F
1. Difference between a personal letter and a business letter is that personal can be handwritten
or typed in any font style and size and business letter is always typed with approved font style and size.
2. Difference between a personal letter and a business letter is that personal letter does not
require to maintain a proper grammatical structure and a business letter requires a good sense of
grammar and tense.
a. 1.T 2.T
b. 1.T 2.F
c. 1. F 2.T
d. 1. F 2.F
UNIT 8
1. Written Communication within the organization is very important, especially when things have
to be kept on permanent ______. Information has to be announced and instructions have to be
given to subordinates by superiors.
a. record
b. document
c. file
d. folder
2. Memo, which is an abbreviation of memorandum, forms a part of inter and intradepartmental correspondence. Derived from the Latin word, memorate, changed
tomemorandus, it literally means to provide _______.
a. evidence
b. information
c. proof
d. support
3. A memo is a ______ statement that provides information by a person or a committee to other
people.
a. spoken
b. read
c. written
d. recorded
4. A memo is not a letter even though its basic purpose is to ______, make request, to put on
record, to report and invite suggestions. It is different in its nature of the tone as well as the
style.
a. inform
b. confuse
c. give
d. take
5. A letter is more ______ in nature, but a memo ensures that the tone is more conversational.
a. formal
b. informal
c. natural
d. artificial
6. If the memo is being sent to the top boss of the company, he might prefer a slightly more
______ style than the one, which could be adopted for peers or colleagues.
a. natural
b. informal
c. formal
d. artificial
7. It is very important to evaluate the position of the ______, and to critically analyze the topic
prior to determining the tone of the memo.
a. receiver
b. sender
c. giver
d. taker
8. A memo is similar to a letter regarding the statement of the ______ and the points discussed.
The language is polite and courteous and there is no breach of goodwill in the memo.
a. subject
b. project
c. prospect
d. object
9. Companies have their own printed ______ in which the message is written and sent across to
the other members. This format is more like that of a letter. It could be either in the full block or
semi-block style.
a. format
b. form
c. formal
d. record
10. It is important for the business executives to know how to ______ condensed memos.
a. write
b. read
c. organize
d. form
11. Business executives may also be asked to ______ the business articles for their superiors.
a. condense
b. compress
c. execute
d. write
12. In a prcis writing, where an article is reduced to ______ ______ its size, without losing
the essence or meaning.
a. one fifth
b. one third
c. one fourth
d. half
13. Prcis writing is regularly done by many ______ of top executives, to help them in keeping
up with their business reading.
a. writers
b. chefs
c. assistants
d. speakers
14. ______ means that the prcis should be brief and shortened version of the original article.
a. Condensation
b. Comprehension
c. Coverage
d. Correctness
15. While in it prcis writing is very important to ______ the article to one fourth its size, the
article should not lose its meaning in the process of doing this.
a. reduce
b. expand
c. increase
d. stretch
16. In the process of ______ the article, all the main points or the ideas in the original article
should be retained and adequately covered, so that the shortened article comes across as
complete.
a. condensing
b. comprehending
c. covering
d. completing
17. Needless memo writing should be a crime across all states. One way to make sure no one
reads or heeds memos is to send them out for the ______ issue.
a. major
b. big
c. slightest
d. important
18. Most memo formats accommodate one ______ of information. This means that the topic
details should be concise, with clear directives and contacts for follow-up.
a. page
b. inch
c. centimeter
d. foot
19. The reference ______ for a memo should always be given. It helps in documentation
(recording of the documents) for cross reference and future reference.
a. unit
b. number
c. letter
d. code
20. Full dates in a memo are important from the point of view of ______ reference. Moreover,
specifying the same also prevents errors of miscommunication that might occur.
a. past
b. present
c. future
d. regular
21. The ______ of a memo is extremely important. It should be brief and should be able to
communicate the basic objective of the message.
a. subject
b. project
c. prospect
d. object
22. The message in a memo is ______ and brief, and is phrased in short and simple sentences.
It follows a direct organizational plan, that is, the purpose is followed by the necessary details to
support the opening sentences.
a. indirect
b. direct
c. confused
d. ambigious
23. Unlike ______ letters, memos need not include a formal close (e.g., sincerely) and a
signature line.
a. formal
b. informal
c. natural
d. artificial
24. It is ______ to be brief and to the point, so that the memo does not exceed two pages in
length.
a. important
b. unimportant
c. wrong
b. confusing
25. In a memo make the sentences and paragraph ______ , limit each paragraph to five lines or
less, and use bullet wherever possible.
a. long
b. short
c. big
d. complex
26. Use short, uncomplicated ______ and avoid trying to impress, by using unnecessary jargon
and technical terms.
a. words
b. numbers
c. letters
d. pictures
27. Use of personal ______ and active voice is permitted in a memo, unlike a formal report
where the passive voice should be used for the sake of objectivity.
a. pronouns
b. adjectives
c. adverbs
d. nouns
28. Although it is important to provide a justification when you make a request, or try to
persuade someone to do something, do not ______ it in a memo.
a. overdo
b. repeat
c. do
d. sing
29. In a memo do not leave the ______ hanging. If you wish to persuade him to accept your
request or recommendation, you must say so clearly, using action words and indicating a time
frame or limit.
a. speaker
b. reader
c. listener
d. writer
30. Circulars are announcements that are distributed to small or ______ groups of people within
the organization.
a. detective
b. selective
c. general
d. common
31. A Circular is also a ______ formal document, used from inter departmental, or inter
organizational communication.
a. written
b. recorded
c. spoken
d. copied
32. The only difference in the Circular and Notice is that the Notice is displayed at one place,
whereas the Circular is widely ______ among the members concerned.
a. judged
b. circulated
c. noticed
d. ignored
33. Usually, the signature of the ______ is taken on the Circular, to ensure that the information
has been transmitted.
a. reader
b. speaker
c. listener
d. writer
34. The circular should have the date. Moreover, the date should be correct because the
circulars will be used in the ______ for references.
a. past
b. present
c. future
d. company
35. The subject of the circular should be very ______ and concise.
a. clear
b. confused
c. ambiguous
d. long
36. In a circular, the name of the ______ should be clearly written, with his proper designation.
a. receiver
b. sender
c. writer
d. speaker
37. In a circular, the message should be short and direct. There should be no philosophy
hidden, as it makes the decoding very ______ for the receiver.
a. easy
b. smooth
c. difficult
d. clear
38. In a circular, the language used should be ______ and courteous.
a. simple
b. compounded
c. complex
d. confusing
39. In a circular, ______ of the sender is very important without which the circulars are invalid.
a. signature
b. thumbprint
c. identity
d. number
40. The circular ______ is very important while writing circulars.
a. letter
b. word
c. number
d. sentence
41. A ______ is a formal, written document, the objective of which is to provide important
information to the receivers.
a. Circular
b. Memo
c. Notice
d. Letter
42. A notice is usually displayed on the ______ Board of the organization and everyone is
expected to go through its contents. In case of a legal notice, it is sent by post.
a. Circular
b. Memo
c. Notice
d. Letter
43. The idea of ______ a notice is to draw attention to something or some event that would take
place.
a. writing
b. noticing
c. reading
d. drawing
1. A notice conveys information in a comprehensive manner. It is usually
advance information about A joke
General gossip
An event
A circus
An inauguration
A programme.
2. In a notice, all the required information must be given in a simple, concise, attractive manner,
so that people notice it.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
1. The purpose of a Notice, in any business organization may be regarding inviting employees
for a meeting.
2. The purpose of a Notice, in any business organization may be regarding new rule / regulation
to be initiated or formulated.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
46. ______ can use capital letters for details such as names of the organizations, captions, an
important detail within the message itself.
a. Circular
b. Notices
c. Memos
d. Letter
1. The subject of the notice can be placed at the top right or left or bottom right or left hand
corner.
2. The entire content of the notice is centered within a box.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
1. The individual responsible for the issuing of the notice should write the name below the
signature followed by his designation.
2. Complete sentence may not be used always in all type of notices.Abbreviations and symbols
can also be used.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
UNIT 9
1. A ______ is a specific form of writing that is organized around concisely identifying and
examining issues, events, or findings that have happened in a physical sense, such as events
that have occurred within an organization, or findings from a research investigation.
a. report
b. notice
c. memo
d. letter
2. It should be noted that reports are considered to be legal documents in the workplace and,
thus, they need to be precise, accurate and difficult to ______.
a. interpret
b. misinterpret
c. understand
d. arrange
3. The key to report writing is informing the ______ simply and objectively about all relevant
issues.
a. reader
b. speaker
c. listener
d. writer
4. At a very basic level, a report can be distinguished from an essay by the creation of headings
into which information is organized. Broadly, these headings may indicate sections within a
report, such as an ______, discussion, and conclusion.
a. introduction
b. beginning
c. starting
d. ending
5. Within the main section(s) making up the ______ of the report (the discussion in the example
just given), there is often an opportunity to create your own structure according to the literature
you have sourced, your development of ideas, and the task assigned.
a. body
b. heart
c. report
d. soul
6. A report provides you with that ______ before you begin to answer the question, while still
allowing you some flexibility and freedom in deciding on the organization of subsections
comprising the report's main sections.
a. structure
b. texture
c. shape
d. framework
7. Each section in a report is typically written as a stand-alone piece, so the reader can
selectively identify the report sections they are interested in, rather than reading the ______
report through, in one go from start to finish.
a. whole
b. half
c. one third
d. one fourth
8. A third element of report writing is that it is an ______ and objective form of writing.
a. unbiased
b. biased
c. neutral
d. faulty
9. The purpose of ______ a report is to pass on information and facts, which are required by
executives and managers to achieve specific organizational objectives, strategies and decision
making at various stages and at various levels.
a. recording
b. writing
c. listening
d. reading
10. It is very critical to see that a ______ of continuity of various arguments or proposals and
evidence can be demonstrated between the purpose of the report, the research, and ultimately
the solutions, the findings and the recommendations.
a. track
b. path
c. chain
d. flow
11. It helps the executives as well as non-executives to do an analysis of the problem it faces
and the most possible solution it can derive from the ______ sessions.
a. brainstorming
b. focus group
c. therapy
d. group discussion
12. It has been generally perceived that the word Report, when heard, reminds us of some
business activities or some ______ activities taking place in the organization.
a. project
b. educational
c. physical
d. developmental
13. Reports specifically designed or made for some ______ projects can be termed as
engineering reports.
a. generalized
b. specialized
c. industrialized
d. commercialized
14. The reports designed for any ______ proposals, financials proposals or any business
actions taken in relation to employee behaviour, progress, and maintenance of safety standards
or of any such forms can be termed as business reports.
a. business
b. project
c. technical
d. audit
15. Report is written to give a complete ______ of a certain problem, it must be comprehensive
and detailed, and should leave out no relevant information.
a. picture
b. documentary
c. movie
d. story
16. In a good business report a good description should have all the characteristics of a good
business ______ and contain only relevant matter.
a. memo
b. letter
c. notice
d. circular
17. In a good business report the ______ it uses must be clear and concise; for, a report written
in vague, confused or muddled phrases will defeat its own purpose.
a. language
b. words
c. dialogue
d. speech
18. The report must be written in a certain logical arrangement of ideas. The best arrangement
is to proceed from the ______ to the particular.
a. special
b. unique
c. general
d. best
19. While writing on a particular industry, a general description of the ______ and location must
be given before giving details of the factory building and machinery.
a. geography
b. demography
c. photography
d. people
20. ______ plays a vital role in everyday affairs, whether it be in our personal life or at our
workplace, the importance of effective communication cannot be over looked.
a. Communication
b. Perception
c. Presentation
d. Multiplication
21. The seven Cs of communication are credibility, context, content, clarity, continuity and
consistency, ______ and capability.
a. channels
b. rivers
c. oceans
d. lakes
22. Title page is the ______ page of the report.
a. first
b. second
c. third
d. fourth
23. On a separate page, immediately following the title page, ______ the main points of the
report.
a. generalize
b. summarize
c. privatized
d. liberalized
24.In an ______ chapter, you formulate the problem that you want to address, the initial goals
you had, etc., without going into details. Here, you also describe the structure of the rest of your
report, indicating which chapter will address which issue.
a. theory-oriented
b. practice-oriented
c. introduction
d. conclusion
25. A ______ chapter is one of the most important chapters and should be carefully written.
a. theory-oriented
b. conclusion
c. introduction
d. practice-oriented
26. Appendices allow you to add supporting information to your report. You can ______
spreadsheets, forms, questionnaires, tables, charts, articles in fact anything that will support
the content of your report.
a. remove
b. cancel
c. attach
d. minus
27. Before we start to write a report, we should always try to adopt effective writing strategies. It
discusses problems, situations or conditions and stimulates our thinking into actions with a
proper ______.
a. plan
b. document
c. paperwork
d. license
28. It is always said that you should ______ down the problem in points, and draw inference as
to why it is necessary concluding your purpose.
a. speak
b. mark
c. write
d. point
29. In a report the ______ main objective would be matched with the readers needs,
knowledge, expectation and interest.
a. writers
b. senders
c. speakers
d. listeners
30. While writing a report, it should be always kept in mind that the information gathered
must not be biased, irrelevant, old and ______.
a. correct
b. incorrect
c. right
d. perfect
31. While writng a report data analysis and sorting is probably the most difficult because it
requires considerable ______ effort to decide what you want to tell your readers.
a. physical
b. spiritual
c. mental
d. logical
32. ______ is a necessary preliminary step to report writing. It involves the planning needed to
prepare a clear report that is logically organized, concise, and easy to read.
a. Streamlining
b. Outlining
c. Noticing
d. Recording
33. While writing a report ______ use of English language, sentences, checks on spelling and
grammar and graphical representations should be taken care of and reviewed. Relevant points
should be high-lighted and emphasized.
a. proper
b. incorrect
c. improper
d. wrong
34. Ultimately, a ______ report must be an aid to problem solving rather than delaying the
decision making process.
a. good
b. better
c. bad
d. confused
35. State true or false :
1. In one of the seven Cs of communication in a report writing, credibility means the sender
must be credible i.e., the sender must be authoritative and speak with integrity.
2. In one of the seven Cs of communication in a report writing, clarity means the message must
be clear; put in simple terms. i.e., the quality of expressing ideas or thoughts must be done in a clear and
meaningful way.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
36. State true or false :
1. In one of the seven Cs of communication in a report writing, content means the channels of
communication should be those which the receiver uses and respects.
2. In one of the seven Cs of communication in a report writing, channels means the content must
be meaningful to the receiver and be compatible with his or her values system.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
1. One of the important characteristics of a good report writing is being factual means information given
should be based on facts, realistic & accurate.
2. One of the important characteristics of a good report writing is being objective meaning letting the
reader know your purpose, aim, goal for making this report.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
1. One of the important characteristics of a good report writing is being professional which means it
should be presented in such a way that it is proficient, and cannot be practiced or put into use.
2. One of the important characteristics of a good report writing is being Comprehensive which means it It
should be defined extensively as much as possible, but not so long that makes the reader very time
consuming and bored.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
1. One of the important characteristics of a good report writing is being detailed were every point
discussed should be taken into account so that the reader can co-relate to any of the previous pages or
any incidents, which he has seen or written previously.
2. One of the important characteristics of a good report writing is being logical where it should be written
in such a way that the reader feels that it is rational and justified.
a. 1.T 2.T
b. 1.T 2.F
c. 1.F 2.T
d. 1.F 2.F
1. The business report must be written in a certain illogical arrangement of ideas.
2. The business report should contain the salutation, the complimentary close, etc., the only
difference being that it may contain sub-titles and its paragraphs may be numbered, if
necessary.
a. 1.T 2.T
b. 1.F 2.F
c. 1.F 2.T
d. 1.T 2.F
UNIT 10 E-Mail ( MCQs not possible because chapter is based on instructions only)
Extra mcqs.
1. An individual spends a large amount of time in some other form

of communication- reading, _______, listening or ________. (writing,
speaking)
2. It is very essential for every organization to develop a ________
communication system and to create proper channels of
communication. (sound)
3. ________ , therefore , refers to the transmission and reception of
ideas, facts, opinions, feelings, emotions and more individuals.
(Communication)
4. For achieving the organizations ________ and for integrating all
the activities, systems and procedures, it is necessary that the
top management should continuously inform the other ________

about what is expected from them for the same. (objectives,
employees)
5. By introducing ________ in communication patterns, the
management not only creates ________ and confidence in
employees, but also prepares them for future changes, makes
them aware about the enterprise problems and policies, avoids
________ and if at all it happens, then, takes immediate action to
resolve it. (transparency, faith, misunderstanding)
6. Communication gets affected by the context in which it takes
place. This context may be physical, social, chronological or
________. (cultural)
7. The views, background, approach, skills, competencies, and
________ of the sender have a great impact on the message.
(knowledge)
8. The message is a key idea that the sender wants to
communicate. It is a sign that elicits the ________ of recipient.
(response)
9. When we speak, the speech is a ________; when we write, the
writing is a ________; when we express, the expression is the
message; every movement of our arms, eyes, head, legs etc is a
________ in itself. (message, message, message)
10. The ________ must choose an appropriate _______ for
transmitting the message , else the message might not be
conveyed to the desired recipients. (sender , medium)
11. The choice of appropriate medium of ________ is essential for
making the message effective and correctly interpreted by the
recipient. (communication)
12. If you want to communicate with illiterate people, you will
have to use a very familiar language with easy words; you cannot
send emails to people in ________areas who are totally unaware

about the use of ________. (rural, computers)
13. The degree to which the decoder ________ the message is
dependent upon various factors such as ________ of recipients,
their responsiveness to the message, and the reliance of encoder
on decoder. (understands, knowledge)
14. ________ is the main component of the communication process
as it permits the sender to analyze the efficacy of the message.
(Feedback)
15. Feedback may be ________ (through words) or ________ (in the
form of gestures, postures, etc). It may take ________ form also in
the form of memos, reports, circulars, notices, etc. (verbal, nonverbal, written)
16. The four directions in which communication can travel are:
downward; upward; lateral or horizontal; and ________. (diagonal)
17. The main objective of ________ communication is to issue
instructions, orders and show directions to the subordinates for
getting the work done. (downward)
18. A communicator is able to develop and maintain ______ and
_______ interpersonal relationships by engaging kin good
communication habits such as active listening, speaking clearly,
being assertive and demonstrating a high degree of openness.
(positive, effective)
19. While communicating the sender should always place himself
in the receivers position. This is known as ________.
(Empathizing)
20. While encoding the message the sender should try to avoid
the use of ________ words or wrong language, which he himself
cannot understand. (ambiguous)
21. While communicating, our aim should be to convey the

________ whether positive/negative to the receiver, without any
personal attacks. (message)
UNIT 11
1.
Making a presentation is a form of public ______. It is a skill, and like all other skills, can be
acquired and mastered.
a. speaking
b. writing
c. reading
d. listening
2. Paying attention to the basic elements and requirements of a presentation and regular
practice can help you ______ this skill.
a. manipulate
b. develop
c. maintain
d. forget
3. A ______ presentation reflects your verbal and non verbal communication skills as well as
your ability to hold the interest of your audience.
a. good
b. popular
c. bad
d. boring
4. A good presentation also ______ the extent of your knowledge, logical thinking, range of
ideas and your confidence.
a. hides
b. showcases
c. covers
d. reduces
5. The topic and the purpose of your presentation will determine its content and ______.
a. style
b. behavior
c. manner
d. attitude
6. Prior ______ of the locale of presentation will prepare you for the environment and the
infrastructure you will get.
a. attempt
b. knowledge
c. arrangement
d. planning
7. To provide ______ your presentation may be aimed at making your audience aware of certain
facts; e.g., explain a new procedure, state a new policy, provide feedback about some work or
performance, or simply to give instructions etc.
a. information
b. analyze
c. persuade
d. convince
8. To ______ the presentation can also be about reviewing or analyzing some project at various
stages, presenting statistical data about something or the findings of a survey etc.
a. inform
b. analyze
c. persuade
d. convince
9. To ______ you may also make a presentation about a proposed project, to defend your
research work, call for collaborative action, solve a problem, take a decision to launch a new
product or to present your credentials and achievements to a prospective employer.
a. inform
b. analyze
c. persuade
d. convince
10. You should devise the strategy of your presentation according to the characteristics,
education, cultural background and expectations of your ______.
a. audience
b. peers
c. superiors
d. subordinates
11. If you are to make a presentation to your ______ in the office, you know the level of their
knowledge about the subject, so you can move directly to your topic.
a. colleagues
b. peers
c. superiors
d. subordinates
12. If you are making the same presentation to ______- persons, you may have to start with the
background and only then move to details.
a. audience
b. peers
c. superiors
d. lay
13. Investing some _______ to acquire some information and knowledge about your audience
and their expectations is as important as the purpose of your presentation.
a. time
b. space
c. land
d. area
14. If the group in a presentation is ______ and familiar, you may opt for an informal and
interactive approach.
a. small
b. large
c. medium
d. old
15. If you are to address a ______ gathering, your approach will have to be more formal.
a. small
b. large
c. medium
d. old
16. Making a presentation in a _______ room requires a different approach than one that is to
be made in a Pandal.
a. living
b. conference
c. court
d. meditation
17.While preparing a presentation ______ involves research, selection of content, structuring

the material you plan to present, preparing for the presentation, and finally presenting it to your
audience.
a. planning
b. organizing
c. directing
d. controlling
18. While preparing a presentation, intensive and thorough ______ of the topic you are going to
present is very essential.
a. experiment
b. planning
c. research
d. inspection
19. A thorough research into all aspects of the matter will not only help you to make an effective
presentation, but will also equip you to handle all queries and counter arguments, with ______.
a. confidence
b. laziness
c. anger
d. insecurity
20. If you plan to include audio visual aids like power point ______, decide what you are going
to display in each slide and how you are going to present it.
a. slides
b. designs
c. formats
d. pages
21. Consolidating the materials into a meaningful, clear ______, free of ambiguities and
vagueness will make your final presentation effective.
a. message
b. speech
c. announcement
d. quote
22. A good presentation should ideally have three distinct parts: introduction, ______ and
conclusion.
a. body
b. brain
c. heart
d. soul
23. The ______ should be effective and gripping, so as to arouse the interest as well as the
curiosity of the audience.
a. body
b. introduction
c. conclusion
d. brain
24. The ______ should contain all the details and information pertaining to the topic in a logical
and sequential order. Your presentation should flow from one point to another in a natural
progression.
a. body
b. introduction
c. conclusion
d. brain
23. If you plan to supplement your oral presentation with ______ aids like power point slides or
overhead transparencies etc., decide on what content you will use in them.
a. visual
b. audio
c. hearing
d. walking
24. The ______ should sum up your presentation on a positive note. Briefly summarize your
presentation, go over the main points, restate your key message and end with a logical
conclusion that wraps up your presentation effectively.
a. body
b. introduction
c. conclusion
d. brain
25. Prepare ______ cards or notes for reference. It is not advisable to read out your
presentation. Cue cards are small numbered cards on which you can write your main points.
Each card should carry only one point.
a. cue
b. due
c. venue
d. true
26. In a presentation the ______ hurdle you need to cross is dealing with nerves and anxiety.
a. first
b. second
c. third
d. fourth
27. Nerves and stress can serve as very potent ______ by giving you the impetus to put in more
effort to succeed.
a. motivators
b. reactions
c. behaviour
d. processes
28. The ______ component is the delivery of the presentation in speech. Your voice will be the
vehicle for conveying your message to your audience, so pay special attention to how you
deliver your presentation.
a. verbal
b. vocal
c. visual
d. audio-visual
29. In a presentation the ______ of your delivery should be captivating, compelling and
convincing.
a. style
b. print
c. numbers
d. shape
30. In a presentation one should avoid using jargon, verbosity and clichs, and do not ______
yourself unless you want to emphasize something.
a. repeat
b. mention
c. present
d. show
31. One should try to be well prepared so that you can make your presentation without ______
from a prepared text.
a. reading
b. writing
c. recording
d. speaking
32. Good ______ gauge their audiences reaction and adjust their speech, pace, tone etc., to
keep them involved and interested.
a. speakers
b. readers
c. presenters
d. listeners
33. The ______ component is even more important than the verbal. Even the best of contents
written in the best of words can fall flat if delivered in a monotone.
a. verbal
b. vocal
c. visual
d. audio-visual
34. The word ______ itself implies that you are performing for the audience. You must be very
careful about the way you deliver your presentation.
a. communication
b. presentation
c. salutation
d. introduction
35. In a presentation tone should be in tune with the subject matter. If the subject is serious and
the occasion is solemn, your ______ needs to be serious.
a. tone
b. behaviour
c. attitude
d. manner
36. For a professional presentation, it should be business like; and for an informal occasion, it
can be ______ and casual.
a. light
b. bright
c. heavy
d. common
37. Effective ______ is possible only when all three components i.e. the verbal, vocal and visual
are in tandem with each other.
a. communication
b. presentation
c. salutation
d. introduction
38. Teachers, speakers, instructors, managers have always used various kinds of ______ to
heighten the impact of their message.
a. aids
b. opinions
c. attitude
d. behaviour
39. The most commonly used ______ visual aid these days is the Microsoft Power Point
Presentation or PPT; therefore, you need to learn how to use it effectively.
a. audio
b. vocal
c. colourful
d. dramatic
40. In a presentation the graphs, diagrams or charts etc., should be bold, visible and properly
______.
a. labeled
b. recorded
c. mentioned
d. discussed
41. Almost all presentations are followed by ______. In fact, all good speakers should invite
their audience to raise questions, and all good speakers should be prepared to answer them.
a. answers
b. questions
c. reports
d. solutions
Unit 12. Meetings CS
1. The purpose of the ______should help determine the appropriate

format. If it's to get clarification on something, a quick question at
the ______cooler ora visit to someone's office may take the place
of a meeting.(meeting,water)
2. The and formality of the meeting will vary depending on how

many people are invited, how much notice is given, the size of the
(larger companies often have more formal meeting protocols than
smaller ones),and who's leading the meeting.
(length,company).
3. One type of meeting is a ______ meeting where a
regularly scheduled
appointment, such as a weekly one-on-one with a boss or a department; or a project meeting
taking
place at intervals until the project is over.
.
4. ______ meeting is a gathering called to discuss one subject, such as a work issue or a task
related to a project. (Topical)
5. ______ a highly structured, moderated meeting, like a presentation,
where various participants contribute following a fixed agenda. ( Conference)
6. ______ meeting saves valuable time of the organization and the managers. We need to
communicate, but then, we have to make sure that we save time in communicating. (Business)
7. There are various with numerous jobs to be performed. Business meeting helps the head of
the , to instruct a particular group for a specific purpose.(departments, organization)
8. The ______of any meeting is to solve problems relating to business. A business meeting is
organized to solve the problem in a very efficient and less time consuming manner.
Answers: A. Goal
B. Objective
C. Vision
D. Mission
9. Business meeting tries to resolve ______ and disagreement that may arise within an
organization or outside it.
Answers: A. Conflicts
B. Fights
C. Clashes
D. Misunderstandings
10. We share ______ in a meeting, and it is very important to get reactions of any new ideas so
that the organization can adapt to that idea or discard it.
Answers: A. Goals
B. Knowledge
C. Information
D. Ideas
11. Regular business meetings can generate enthusiasm and positive ______of the employees.
Answers: A. attitude
B. manner
C. behavior
D. personality
12. The ______ on a particular issue is taken during the meeting. The ______ of the majority of
the members will ensure the fate of ideas being adapted or discarded. (consensus,consensus)
13.During meeting, we can learn from each other and train members if they lack some skills
required for the betterment of the______.
Answers: A. people
B. organization
C. institute
D. world
14. During ______sessions, Think tank" meetings bring participants together to explore the
available options for resolving a current or potential problem.
Answers: A. work
B. focus group
C. brainstorming
D. office
15. During ______ managers and line supervisors often hold weekly or monthly staff meetings
as a forum to assess the progress of each unit.
Answers: A. Brainstorming sessions
B. Damage control
C. Pitch sessions
D. Status updates
16. When you're in the business of courting new clients, the colloquial term for a ______session
is a "dog and pony show."
Answers: A. Personnel meetings
B. Brainstorming sessions
C. Start-companies
D. Pitch sessions
17. A ______meeting is a large-scale forum in which annual reports are distributed to members,
who have the opportunity to hear what the board has to say about the company's standing and
future growth.
Answers: A. shareholder
B. investor
C. employee
D. employer
18. ______companies are brand
new companies in the works where the early meetings will

involve its main players and focus on issues such as its structure and governing by-laws,
financing, marketing, location, insurance, licensing, and scope of products and services.
Answers: A. Start-up
B. Start-down
C. Start-left
D. Start-right
When selecting participants for meetings:a. The decision about who is to attend depends on what you want to accomplish in the meeting.
This may seem too obvious to state, but it's surprising how many meetings occur without the
right people there.
b. Don't depend on your own judgment about who should come. Ask several other people for
their opinion as well.
c. If possible, do not call each person to tell him/her about the meeting, its overall purpose and
why his/her attendance is important.
d. Follow-up your call with a meeting notice, including the purpose of the meeting, where it will
be held and when, the list of participants and whom to contact if they have questions.
e. Send out a copy of the proposed agenda along with the meeting notice. Have someone
designated to record important actions, assignments and due dates during the meeting. This
person should ensure that this information is distributed to all participants shortly after the
meeting.
Answers: A. a. True, b. True, c. True, d. True, e. True
B. a. False, b. False, c. False, d. False, e. False
C. a. True, b. True, c. False, d. True, c. True
D. a. False, b. True, c. True, d. a. True, c. True
During developing agendas during while conducting meetings:a. Develop the agenda together with all the participants in the meeting. Think of what overall
outcome you want from the meeting, and what activities need to occur to reach that outcome.
The agenda should be organized so that these activities are conducted during the meeting.
b. In the agenda, state the overall outcome that you want from the meeting.
c. Design the agenda so that participants get involved early by having something for them to
do right away and so they come on time.
d. Ask participants if they'll commit to the agenda.
e. Overly design meetings; be willing to adapt the meeting agenda if members are making
progress in the planning process.
Answers: A. a. True, b. True, c. True, d. True, e. True
B. a. False, b. True, c. True, d. True, e. False
C. a. True, b. False, c. False, d. False, e. True
D. a. True, B. True, c. True, d. False, e. True
21. State true or false:Personnel meetings take three forms:a. The first is an interview to hire someone and involves the applicant and four to ten
people familiar with the job requirements.
b. The second is an administrative hearing for determining whether there are grounds for
disciplinary actions or dismissal. This involves the employee, his union rep, and individuals who
have the knowledge of the case.
c. The third is a staffing review to identify which divisions need more staff or can meet
budget cuts through furloughs and attrition.
Answers: - A. a. True, b. True, c. True
B. a. True, b. False, c. True
C. a. False, B. True, c. True
D. a. False, b. False, c. False
22. It pays to have a few basic ______rules that can be used for most of your meetings. These
ground rules cultivate the basic ingredients needed for a successful meeting.
Answers:- A. Background
B. Left
C. Right
D. Ground
23. During opening meetings:a. Welcome attendees and thank them for their time.
b. Review the agenda at the beginning of each meeting, giving participants a chance to
understand all proposed major topics, change them and accept them.
c. Model the kind of energy and participant needed, by meeting participants.
d. List your primary ground rules on the agenda.
e. Keep the ground rules posted at all times.
f. Note that a meeting recorder, if used, will take minutes and provide them back to each
participant shortly after the meeting.
Answers: - A. a., b., c., f.

B. b., c., d., e.
C. a., c., e., f.
D. a., b., e., f.
24. One of the most difficult facilitation tasks is ______ management time seems to run out
before tasks are completed.
Answers: - A. time
B. employee
C. human resource
D. space
25. If the planned time on the agenda is getting out of hand, present it to the group and ask for
their ______ as to a resolution.
Answers: - A. Suggestion
B. Input
C. Output
D. Decision
26. While opening meetings, considering time management:a. One of the most difficult facilitation tasks is time management -- time seems to run out before
tasks are completed. Therefore, the biggest challenge is keeping momentum to keep the
process moving.
b. You might ask attendees to help you keep track of the time.
c. If the planned time on the agenda is getting out of hand, present it to the
group and ask for their input as to a resolution.
d. Clarify your role(s) in the meeting.
Answers:- A. a.,b.,c..d
B. a.,b.,c.
C. b.,c.,d.
D. a.,c.,d.
27. When evaluating the overall meeting :a. Leave 5-10 minutes at the end of the meeting to evaluate the meeting; don't skip this portion
of the meeting.
b. Clarify that meeting minutes and/or actions will be reported back to members within a week
(this helps to keep momentum going).
c. Have each member rank the meeting from 1-5, with 5 as the highest, and have each member
explain their ranking.
d. Have the chief executive rank the meeting last
e. At the end of a meeting, review actions and assignments. Set the time for the next meeting,
and ask each person if they can make it or not.
Answers: - A. a.,c.,d.
B. b.,c.,d.
C. c.,d.,e.,
D. d.,e.,a.
28. When closing meetings:a. Have the chief executive rank the meeting last.
b. Always end meetings on time and attempt to end on a positive note.
c. Leave 5-10 minutes at the end of the meeting to evaluate the meeting; dont skip this portion
of the meeting.
d. Clarify that meeting minutes and/or actions will be reported back to members within a week
(this helps to keep momentum going).
e. At the end of a meeting, review actions and assignments. Set the time for the next meeting,
and ask each person if they can make it or not.
Answers :- A. a.,b.,c.,d.
B. a.,b.,d.,f.
C. d.,e.,f.
D. b.,d.,e.
29. Away from the ______is one of the most common mistakes made by members in a meeting,
where the discussions are out of the agenda.
Answers: - A. agenda
B. topic
C. location
D. subject
30. Members start side conversation and the real ______is lost. Members should not do side
conversation.
Answers: - A. interest
B. idea
C. agenda
D. point
31. Members normally do not keep their ______in a silent mode, and it disturbs the flow of the
meeting when it rings.
Answers :- A. laptop
B. mobile
C. television
D. computer
32. A meeting is a gathering of ______or more people, that has been convened for the purpose
of achieving a common goal through verbal interaction, such as sharing information or reaching
agreement.
A. One
B. Two
C. Three
D. Four
33. Meetings may occur face to ______or virtually, as mediated by communication technology,
such as a telephone conference call, a skyped conference call or a videoconference.
Answers: - A. monitor
B. hand
C. phone
D. face
34. A ______may be distinguished from other gatherings, such as a chance encounter (not
convened), a sports game or a concert (verbal interaction is incidental), a party or the company
of friends (no common goal is to be achieved) and a ______(whose common goal is achieved
mainly through the number of demonstrators present, not verbal interaction). (meeting,
demonstration)
35. The term meeting is used by meeting planners and other meeting professionals to denote
an ______booked at a hotel, convention center or any other venue dedicated to such
gatherings.
Answers:- A. Party
B. Seminar
C. Event
D. Workshop
36. In this sense, the term, meeting covers a lecture (one presentation), ______ (typically
several presentations, small audience, one day), conference (mid-size, one or more
days),______ (large, several days), exhibition or trade show (with manned stands being visited
by passers-by), workshop (smaller, with active participants), training course, team-building
session and kick-off event. (seminar, congress)
37. State true or false:a. A ______meeting is a gathering called to discuss one subject, such as a work issue or a task
related to a project.
Answers: - A. Standing
B. Topical
C. Emergency
D. Conference
38. A ______ meeting is a regularly scheduled appointment, such as a weekly one-on-one with
a boss or a department; or a project meeting taking place at intervals until the project is over.
Answers :- A. Topical
B. Standing
C. Presentation
D. Emergency
39. An ______ meeting is a meeting called to address a crisis, whether internal or external.
Answers :- A. Topical
B. Standing
C. Presentation
D. Emergency
40. A ______ is a structured meeting with an educational purpose. Seminars are usually led by
people with expertise in the subject matter.
Answers :- A. Presentation
B. Conference
C. Seminar
D. Emergency meeting
41. A ______ is a highly structured, moderated meeting, like a presentation, where various
participants contribute following a fixed agenda.
Answers: - A. standing meeting
B. topical meeting
C. presentation
D. conference
UNIT 13 Communication Skills.
1. The ability to communicate through the medium of ______ is unique to mankind.

Answers: - A. speech
B. language
C. sound
D. light
2. _______acquire the ability to use language by listening to the sounds of a language, learning
to speak those sounds through imitation, reading, and finally writing.
Answers: - A. Animals
B. Birds
C. Human beings
D. Insects
3. ______ precedes writing, and mastering this skill facilitates the acquisition and development
of the writing skill.
Answers: - A. Reading
B. Listening
C. Speaking
D. Learning
4. In your ______ life, you will be called upon to read a wide variety of written documents
ranging from a simple letter to complex and technical project reports.
Answers: - A. personal
B. civilized
C. professional
D. complex
5. Reading entails deciphering the written symbols that represent the ______ of a language.
a. words
b. sounds
c. meanings
d. writings
6. At some time during the evolution process, human beings devised different sets of sound
codes to signify their thoughts and concepts. That is how ______ came into being.
a. words
b. phrases
c. language
d. symbols
7. As human beings evolved, their ability to comprehend the universe and its mysteries became
more refined, their ideas and concepts became more complex and intricate, and therefore,
required a more complex system of ______ .
a. interaction
b. communication
c. comprehension
d. evolution
8. At some stage in this process, _______ ______ started using another type of code to
represent the sounds they used to express their ideas. These were the written symbols that
became powerful tools in recording and preserving their ideas.
a. animals
b. birds
c. insects
d. human beings
9. ______ people use only the listening and speaking skills.
a. Illiterate
b. Literate
c. Knowledgeable
d. Skilled
10. ______ and writing skills are used only by literate individuals.
a. Listening
b. Understanding
c. Reading
d. Speaking
11. ______ is meant to be read and deciphered into a coherent meaning.
a. Listening
b. Writing
c. Reading
d. Speaking
12. Reading helps you to extract meaning from the written symbols of a language.
a. Listening
b. Writing
c. Reading
d. Speaking
13. You can choose when and where to ______, and you do not have to be with the writer to
read his words.
a. listen
b. write
c. read
d. speak
14. As professionals, you will be required to read all types of business documents. Therefore,
you must be able to ______ efficiently and effectively without misinterpreting and
misunderstanding the meaning.
a. listen
b. write
c. speak
d. read
15. A well honed ______ skill enables you to decipher the written symbols into meaningful
language; to read the text with independence, comprehension and fluency; and to mentally
interact with the message of the text.
a. listening
b. writing
c. reading
d. speaking
16. You must be able to recognize and identify the symbols of the language you intend to
______.
a. read
b. write
c. speak
d. listen
17. Reading is in complete without comprehension; and ______ is not possible unless you know
the meanings of the words you are reading.
a. comprehension
b. communication
c. notification
d. situation
18. Language is a complex and dynamic entity.

a. dynamic
b. flexible
c. unique
d. special
19. A well developed ______ will help you understand the various connotations and shades of
meaning implied by a written piece.
a. language
b. voice
c. sound
d. vocabulary
20. Efficient reading means reading fluently with ample speed and accuracy; appropriate vocal
expression; and correct comprehension of all the layers of meaning contained in the written text.
a. Efficient
b. Effective
c. Detailed
d. Precise
21. Reading, thus, is a complex cognitive process. It involves visual perception as well as
mental decoding of the symbols.
a. Reading
b. Writing
c. Listening
d. Speaking
22. Reading is a purposeful activity. Your purpose will determine the way you read a text.
a. Speaking
b. Writing
c. Listening
d. Reading
23. Reading of a text book for exams, a novel for pleasure, an academic thesis for research, a
telephone directory to look up a phone number, the sports page of a newspaper, a project
report, all require a reader to adopt different approaches to reading.
a. book
b. manual
c. diary
d. report
24. All of us do a lot of reading aimed at ______, retaining and assimilating information, facts
and knowledge throughout our lives.
a. losing
b. making
c. installing
d. acquiring
25. For ______ you may need to read for academic or professional research into some topic or
subject. This type of reading is done with a certain predefined proposition or premise.
a. learning
b. pleasure
c. research
d. entertainment
26. Reading entails ______ mental involvement of the reader with the written work.
a. active
b. passive
c. balanced
d. little
27. While reading, you are constantly and automatically relating the meaning of the ______
work with what you already know.
a. spoken
b. written
c. understood
d. mistaken
28. ______ is also used when you want to determine whether a particular written material will
help you in finding the information you want.
a. Scanning
b. Skimming
c. Planning
d. Copying
29. When you become an expert in ______, you will see and observe nothing apart from what is
relevant to the information you are seeking.
a. planning
b. skimming
c. scanning
d. copying
30. In ______ or previewing type of reading, your eyes will go through the whole material
stopping at select portions, but you will not read everything in detail. This type of reading is done
to get the main idea of a written work, or to quickly revise what one has already read.
a. planning
b. skimming
c. scanning
d. copying
31. ______ or supplementary reading type of reading is usually done for pleasure and
enjoyment, or when one is not under pressure to learn or retain the textual content. It is also
known as light reading.
a. Skimming
b. Previewing
c. Extensive
d. Detailed
32. ______ or detailed reading is the slowest and the most focused type of reading. The
purpose usually is to read, comprehend and retain as much as you can. This type of reading is
done for academic or professional learning, analysis, problem solving and research etc.
a. Skimming
b. Intensive
c. Extensive
d. Detailed
33. Most of our reading is done ______. It is the natural way of reading and is ideal for
comprehension.
a. silently
b. intensively
c. extensively
d. thoroughly
34. Reading ______ can decrease reading speed and comprehension because while doing so,
our concentration is divided between reading and speaking.
a. aloud
b. slow
c. quickly
d. rapidly
35. Reading is a ______ skill, but the act of reading is active and dynamic. Reading is passive
in the sense that the reader is not actively using the elements of language to create meaningful
communication.
a. passive
b. active
c. entertaining
d. lively
36. ______ reading means to be thoroughly involved in what you are reading.
a. Active
b. Passive
c. entertaining
d. Lively
37. Active reading means to be thoroughly involved in what you are reading. Many times we
read through a whole page and then suddenly realize we have no ______ about what we have
read.
a. inclination
b. idea
c. assumption
d. motivation
38. Underline and highlight the _______ parts of the text. This keeps your focus intact because
you are consciously looking for words, phrases or sentences that are relevant to your purpose
of reading.
a. important
b. unimportant
c. easy
d. difficult
39. _______ is an extremely important part of the structure of the written work. It divides the text
into comprehensible units. Therefore, you must not ignore how the various punctuation marks
impact the meaning of the written words.
a. Communication
b. Punctuation
c. Quotation
d. Meaning
40. Some words, phrases or sentences are formatted in such a way that they stand out and
catch your attention when you ______ through the text.
a. skim
b. read
c. scan
d. run
41. Many texts contain _____- elements like diagrams, graphs, and charts etc., to supplement
the verbal content. Taking note of these also helps in previewing a text.
a. verbal
b. picture
c. non-verbal
d. basic
42. Beginners need to read ______ in order to comprehend the text, but as you become
proficient in this skill, you must learn to read fast without compromising comprehension.
a. quickly
b. slowly
c. gradually
d. skillfully
43. Seasoned and ______ readers understand more when they read fast. Laborious word-byword reading can be tedious and boring, and result in poor grasp of the meaning of the text.
a. affluent
b. fluent
c. professional
d. amateur
44. ______ at acquiring a speed that will help you to read as fast as you can without losing track
of the meaning of what you are reading.
a. Aim
b. Focus
c. Concentrate
d. Read
45. One of the most important ways of mastering language is to ______ your vocabulary.
a. increase
b. decrease
c. change
d. consider
46. There are many ______ that you understand when you hear or read them, but you never
use them in your own speech or writing. All these words are part of your passive vocabulary.
a. words
b. phrases
c. sentences
d. essays
47. Your active vocabulary consists of the ______ that you confidently and regularly use in your
own speech or writing.
a. words
b. phrases
c. sentences
d. essays
48. Your effort should be to increase your ______ vocabulary as well as to move words from the
passive to the active level by using them consciously, repeatedly and correctly in your speech
and writing.
a. active
b. passive
c. complex
d. simple
49. There is a ______ relationship between reading and vocabulary. If you read a lot, you
automatically and subconsciously keep on adding words to your vocabulary; and if you have a
well developed vocabulary, your reading skill keeps on improving.
a. inverse
b. reciprocal
c. close
d. distant
50. SQ3R method. Experts recommend this technique for reading to
learn, retain and recall. It helps you to get an in depth understanding of
the textual material. The method involves five simple steps; Survey,
Question, ______ , Recall and Review.
a. write
b. read
c. listen
d. speak
51. ______ means rereading words, phrases or paragraphs. This will result in jerky and faulty
reading. It will also break your concentration and the natural flow of your reading. Withn
practice, you can learn to shun this habit.
a. regression
b. correlation
c. meditation
d. cooperation
52. A comfortable, properly lit and noise free ______ will help you read without distraction and
will enhance your comprehension.
a. environment
b. shop
c. park
d. mall
UNIT 14
1. In todays ______ competitive world where there is cut-throat competition among the job
seekers, it has become mandatory to have a good professional looking resume to increase your
credibility in job market.
a. global
b. international
c. national
d. local
2. No employer is under any obligation or compulsion to invite an applicant for the job ______
without which he will not be able to judge the right candidate suitable for the right job.
a. interview
b. analysis
c. appraisal
d. evaluation
3. Curriculum vitae describes the achievements of the candidate in ______, whereas a resume
describes the same facts and figures in short.
a. detail
b. short
c. depth
d. long
4. The ______ of a resume largely depends on the individuals education, achievement, career
goals, background check and professional experience.
a. design
b. pattern
c. format
d. structure
5. In the contents of a resume, ______ it generally contains the name of the candidate, the
contact information, email address and full contact address.
a. heading
b. achievements
c. references
d. education
6. In the contents of a resume, in ______, the applicant registers his achievements and
accomplishments from his school/ college days and workplace trying to distinguish him from the
rest of the group. It actually talks about his awards, special certificates, distinctions or any
recognition he has received till date.
a. heading
b. achievements
c. references
d. education
7. In the contents of a resume, in ______ people included in the reference position can be
previous boss, professor, research guide, immediate supervisor, subordinates and so on.
a. heading
b. achievements
c. references
d. education
8. In the contents of a resume, ______ ______ is the most important part of the resume where
the candidate should detail down his experience and an overview about his work.
a. position sought
b. career objective
c. professional summary
d. work experience
9. In the contents of a resume, extracurricular activities is included to show that the applicant is
fast, has a friendly attitude, dynamic, participative and has the capability to lead from the front.
a. extracurricular activities
b. career objective
c. professional summary
d. work experience
10. A resume should be clean, and giving a professional look with the style chosen according to
the background of the applicant. It should be designed to meet the requirements of the
prospective ______, and hence should highlight and focus on the main sections, which the
applicant has achieved.
a. employer
b. employee
c. organization
d. laborer
11. A resume should be ______ and readable.
a. neat
b. untidy
c. confusing
d. ambiguous
12. The ______ in which the resume is saved should be in normal word 2003 because till now
it is mostly used by everyone. Avoid saving it in PDF format or any other format.
a. book
b. file
c. folder
d. paper
13. A resume should be neatly typed in an ______ size bond paper without any errors. It should
be checked before sending it to the employer.
a. A1
b. A2
c. A3
d. A4
14. It is always said that every resume should contain the signature of the ______ with the date
on the left hand corner, otherwise the resume stands cancelled.
a. interviewer
b. employer
c. applicant
d. interviewer
15. ______ ______ is the most common style adopted by applicants where the focus is on
education and work experience. It tries to define clearly the past employment records, the
job profile and education in the chronological order, starting with the latest work experience or
the highest qualification the applicant has last attended.
a. Chronological resume
b. Functional resume
c. Combination
d. Narrative
16. ______ ______: From the previous resume, we see that it is more concerned with
educational and work experience, whereas a functional resume highlights the applicants
achievement, accomplishments and the skill he has acquired during the course of
his employment. This resume is best suited for an employer who wants to know what the
applicant has done during his course of employment, experience and would he be able to work
under pressure.
a. Chronological resume
b. Functional resume
c. Combination
d. Narrative
17. In a ______ ______ as the name suggests, it is a combination of both the functional and the
chronological resume. This type contains both the detailed study of the applicants work
experience and the educational qualification as well as the skills or training he has achieved.
a. chronological resume
b. functional resume
c. combination
d. narrative
18. The applicant should review the resume ______ in order to see that it is free from spelling
mistakes, uncommon jargons, difficult vocabulary and punctuations.
a. once
b. twice
c. thrice
d. four times
19. The resume should not be very lengthy and should maintain simple form of ______
language.
a. Hindi
b. French
c. English
d. Italian
20. The cover ______ should also follow the same rules as the resume, but it should not be very
elaborative.
a. page
b. letter
c. sheet
d. card
21. The style and the format in which it is written should be concise, simple and easily
understandable. ______ tone should be maintained throughout the letter to make it attractive for
the employer.
a. Negative
b. Positive
c. Balanced
d. Calm
22. Proper _______, salutations, enclosures should be included in both the resume as well as
the cover letter.
a. address
b. reference
c. advice
d. numbers
UNIT 15
1. In such a ______ world where there is a scarcity of jobs and abundance of labour, and we
are not equipped enough to get the right job, other candidates better than us would out-perform
in this race and we will be left without one.
a. competitive
b. big
c. small
d. abundant
2. Job ______ plays a vital role in getting an employment of your desire. It helps the employer to
choose the right candidate for the right job for his organization.
a. analysis
b. interview
c. description
d. opportunities
3. The increase in population with specialized education and training, as well as ______ of the
world economy, has given more opportunity for the job seekers to look out for a suitable job.
a. globalization
b. privatization
c. specialization
d. liberalization
4. The organizations seek to get candidates who are ______, challenging and meet their
expectations. Moreover, the positions have become demanding, and responsibilities required for
a particular job position have gone broader than the past.
a. experienced
b. inexperienced
c. men
d. women
5. With the business growing ______, companies are competing with themselves to keep their
share of market.
a. universally
b. globally
c. intentionally
d. purposefully
6. Due to the ______ of human resource and competent individuals, the job market has become
very stringent and narrow.
a. abundance
b. scarcity
c. types
d. styles
7. As seen from the past, interviewing a ______ and getting the right one has improved in leaps
and bounds.
a. candidate
b. employee
c. member
d. student
8. Most organizations have competent people in their recruitment departments who are always
in the look out for the best ______ from the market.
a. candidate
b. employee
c. member
d. student
9. Many ______ agencies have also come up to help the multinationals in getting the right
candidate because time constraint and lack of adequate manpower have become major issues
to be discussed nowadays.
a. internal
b. external
c. international
d. national
10. Originally the word interview is derived from intrevue, which means sight between two
people. It can be defined as a ______ conversation between two individuals with a
predetermined purpose involving question answer session.
a. unplanned
b. planned
c. useful
d. unimportant
11. A job ______ requires planning in order to achieve an effective result.
a. interview
b. analysis
c. description
d. constraints
12. The purpose of a job ______ is to achieve certain objectives.
a.
b.
c.
d.
interview
analysis
description
constraints
13. As ______ people communicate between themselves, interview is a formal conversation

between the job applicant and the recruiter or member of the selection committee.
a. two
b. three
c. four
d. five
14. Interview can be on one to one interaction or a panel ______ where you have more than
one interviewer.
a. analysis
b. recruiting
c. selection
d. interview
15.______ is a process is not to make the candidate tensed or unpleasant, rather make it more
open to him so that he is able to express his potential and his views clearly on the subject.
a. informality
b. formality
c. conversation
d. purpose
16. ______ interview is a process is very common for the recruiter if the recruitment is to be
done in bulk for a number of posts. They generally visit colleges to interview students passing
out of college.
a. walk in interview
b. face to face
c. telephonic
d. campus
17. ______ ______ ______is a process, the employer advertises in the leading newspaper or
job portals inviting the candidates to apply for the job, giving a clear description about the job
profile, the experience required and the salary to be remunerated to him.
b. face to face
c. telephonic
d. campus
18. ______ ______ ______ interview is a process, the applications are received either through
advertisements, reference or consultants.
b. face to face
c. telephonic
d. campus
19. ______ interview as the name suggests, is an interview is conducted over telephone if the
candidate is living in a far of city, away from the place where the interviewer would conduct the
interview.
a. Telephonic
b. Face to face
c. Walk in interview
d. Campus
20. In a ______ interview interview, the interviewer does not ask any hypothetical questions to
the candidate. He specifically asks what role the candidate played during the situation or how he
reacted or what was the outcome.
a. telephonic
b. face to face
c. behavioural
d. campus
21. ______ ______ is done to see the problem-solving skills of the candidates. A live situation is
given and the candidate is asked about his views regarding the case. It is actually to find out
that the candidate is applying his thoughts, skills and experience to actually solve the problem.
a. Case Interview
b. face to face
c. walk in interview
d. campus
22. ______ interview is a pressure interview where the candidate is judged on how he can
handle pressure jobs. It can be argumentative, controversial or unfriendly.
a. case interview
b. face to face
c. walk in interview
d. stress
23. Sometimes it so happens that in order to judge the ______ temperant level, the interviewer
can subject him to a stressful interview where the candidate might be asked pointed question
specially designed to unsettle him, give a hostile situation and ask him how he would react or
deliberately intercept him and criticize his views.
a. candidates
b. workers
c. employees
d. students
24. A ______ should do a critical examination about his professional background and
educational qualification. It has been seen that a candidate is very good in his educational
qualification, but he may not have the right background to do the job.
a.
b.
c.
d.
candidate
worker
employee
student
25. An accomplishment should be expressed articulately in order to let the ______ know how
important was the role you had played during your stay in school / college/ university or the last
organization.
a.
b.
c.
d.
employer
worker
employee
student
26. If a ______ does not have the required skills, he should try to find out techniques for
adapting these skills to fit the job as desired.
a.
b.
c.
d.
employee
worker
candidate
student
27. A ______ should do a thorough research of the organization where he is going to be

interviewed. This is because he should be aware about what business it is into, recent
expansion to be taken, new projects to be ventured, company rating in national or global
level, work culture, financial turnover, and introduction of new products, organization structure
and his interest in the company.
a.
b.
c.
d.
worker
employee
candidate
student
28. Job ______ is done to provide the total information about the job. The applicant should
have a clear idea about the job of what it is, what responsibilities to be handled, whom to report,
challenges to be faced, professional knowledge required, areas of expertise and career
prospective in future.
a.
b.
c.
d.
analysis
appraisal
evaluation
interviews
29. It is always suggested that an applicant should always have a good ______, confidence and
clarity about his own subject. A candidate should do a preparation of the subject he has studied,
look into the latest developments, and get an idea of the general knowledge regarding political,
social, economic or an environmental issues.
a.
b.
c.
d.
information
knowledge
confidence
attitude
30. A proper ______ demands a professional approach. A proper interview file should contain
reference papers, merit certificates, covering letter, educational credentials, experience
certificates and resume.
a. interview
b. appraisal
c. evaluation
d. training
31. The word ______ is derived from a French word, which means ticket or label. It was used
formally in court where people were required to behave properly and follow certain code of
conduct.
a.
b.
c.
d.
behaviour
attitude
etiquette
manner
32. Today ______ came to be known as a code for social behavior. In simple terms, it is the
manners and behaviour we follow or maintain in our social work life.
a.
b.
c.
d.
behaviour
attitude
etiquette
manner
33. It is to be noted that a candidate not only has to know about the manners and etiquettes
practiced at work place, but should also be well ______ and maintain personal hygiene.
a.
b.
c.
d.
manicured
pedicured
groomed
styled
34. Flexibility to work in a ______, tactful in using words, which do not lead to unnecessary
controversies or arguing with an interviewer should be practiced.
a.
b.
c.
d.
team
organization
office
home
35. In ______ questions The main purpose is to ask the candidate to talk about something and
encourage him to speak about a topic forcing him to think out of the box.
a.
b.
c.
d.
closed
open
probing
hypothetical
36. In ______ questions the questions are closed and the candidates are asked to provide
specific information or facts.
a.
b.
c.
d.
closed
open
leading
hypothetical
37. ______ questions is an advanced form of closed question, where the interviewer wants to
probe deeply for more clarification and explanation on the subject. Actually, he wants to know
his decision about the subject, which is being discussed.
a.
b.
c.
d.
Probing
Open
Leading
Hypothetical
38. ______ questions are generally asked by the interviewer to find out the candidate's reaction
to a certain situation he described or what steps he had taken in such a situation and why.
a.
b.
c.
d.
Hypothetical
Open
Leading
Closed
39. A candidate should be a good ______ before he gives his answer to the question. He
should understand the question and then respond accordingly.
a.
b.
c.
d.
listener
reader
candidate
person
40. A ______ should give more attention to date, place, person and time. If he has forgotten,
then he should not mention it rather than bluffing the interviewer. It is better to accept the wrong,
rather to give a wrong answer.
a.
b.
c.
d.
listener
reader
candidate
person
41. The answer given by the candidate should be ______ and to the point. He should not brag
over a certain matter, which might make the interviewer think twice and ask him a question
regarding it.
a.
b.
c.
d.
brief
detail
short
long
42. It should be practiced that a ______ should always try to give only the required information
asked by the interviewer. The more convincing answers a candidate gives, helps the interviewer
to choose the right candidate.
a.
b.
c.
d.
candidate
student
interviewee
interviewer
43. A candidate should try to behave more positively rather than bargain or argue with the
______ on a certain issue. It is always advisable to remain calm and be positive.
a.
b.
c.
d.
student
interviewee
interviewer
candidate
44. A candidate should always think in a ______ way and be rational about making decision. It
reflects ones personality and leadership quality.
a. rational
b. logical
c. normal
d. abnormal
UNIT 11
1.

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COMMUNICATION SKILL

1. ________ requires a sender, a message and an intended recipient, present or be

2. Communication within a family, classroom,________,________,________ or

3. What is required to achieve proficiency in specific skills?

5. What is a two-way process in which there is an exchange and chain of ideas

6. What helps the sender to convey the message to the receiver?

7. Planned and well-meant communication helps in better ________, removes

9. Communication is one of the basic functions of management in any organization

10. Effective communication of information and decision is an essential component

11. Inappropriate or faulty communication among employees or between manager

13. In ________ communication, the message, written or spoken, is recorded for

14. ________ has defined communication as the process of meaningful interaction

16. State true or false:

19. Communication means to inform, tell, ________, or spread information. (show)

21. What is the foremost objective of any communication?

22. ________ is a fundamental part of any training programme. (Communication)

23. State which one is correct.

27. A ________, by definition is a systematic series of action or operation of a series

28. State which one is correct:

C. Communication is a two-way process in which there is an exchange and chain of

29. The process of communication involves ________ or ________ persons

34. Successful communication is the ________ of strong and pleasant relationships

35. Efficient ________ of communication helps in better coordination and efficient

38. ________ and ________ communication system may result in mismanagement,

41. Communication is effective when it produces desired action in the reader or

43. A ________communicator is able to run the affairs of a business. (successful)

45. Communication is essential for life in general, but in business settings, it is

46. State which one is correct:

B. A poorly communicated message is likely to result in an unfavorable response.

49. State true or false:

a. A. False B. True C. False

c. A. True B. True C. True

54. State which ones are correct :

Measures to overcome barriers in communication:

a. A. True B. True C. True D. True

1. Communication is a process that involves exchange of information, thoughts,

2. Gestures like a ________ , a smile or a hug can independently convey emotions.

3. Which communication includes all the instances where communication has to

4. ________ communication includes instances of unrestrained communication

5. The basis of communication is the ________ between people.

9. Verbal communication is used to clarify when there is a ________ or not enough

11. ________ communication allows you, as the speaker, to receive immediate

13. ________ is another method of verbal communication that allows individuals to

14. Verbal communication is ________, both in terms of money and time.

16. Written communication is proved to be more ________ than verbal

17. Which category of non-verbal communication refers to distance, which people

19. We communicate by exchanging ________ to describe our ideas and experience.

25. Formal communication is straightforward, official and always ________. (precise)

28. Communication is what builds relationships, whether those relationships are

29. Being able to communicate effectively is what connects individuals to ________.

32. Words alone have no ________. (meaning0

33. As meaning is assigned to words, language develops, which leads to the

34. In interpersonal speaking, ________ is very important. (etiquette)

36. The other major area of speaking is ________ speaking.

37. Verbal communication is the beginning of the ________ process, followed by

38. State which ones are true and false:

Some of the purposes of verbal communication:

a. A. True B. True C. True D. True

46. ________ letters are written to promote customer relationship. (Goodwill)

51. State true or false:

Consider the following postures:A. Stiff

a. A. True B. True C. True D. True

52. State true or false:

Consider the following facial expressions:

Comm. Skill (Seema Ma'm New)

Comm. Skill (Seema Ma'm New)

2. Communication within a family, classroom,,, or

29. The process of communication involves or persons

38. and communication system may result in mismanagement,

4. is a common distraction, which takes place when the