Address

Name
Terry.Fridley@Yahoo.com

SUMMARY
Quality Assurance professional with over 13 years of IT experience. Possess 7 years dedicated to Software Testing
and Quality Assurance. Experience managing teams, multiple project initiatives, and strategic planning. Specialty
in standing up Testing processes and procedures to support all types of Testing. Experience testing various
platforms such as web applications, client/server - desktop environments, and legacy Mainframe applications.
Experience in creating test strategies and test plans, project planning, defect reporting, test summaries, and test
execution. Possess industry expertise for all forms of testing (Unit, Integration, Functional, Regression, and
Usability). Work heavily with test management tools (Quality Center). Known for strong planning, organizational,
multi-tasking, and team building skills. Strong project leadership skills. Well versed in continuous software quality
improvements. Ability to handle multiple projects and deliver results on a timely and consistent basis.

EXPERIENCE
Company Name Location

2011 - Present

Transition Lead
Responsibilities
Analyzed and documented complex software architectures to allow the creation of a comprehensive
road map for the transitioning and decommissioning of the region's infrastructure.
Created and maintained dashboards for reporting metrics and status updates to senior leadership
on a weekly basis.
Identified and categorized hundreds of application data sets based on complexity, size, and interdependencies, allowing for accurate planning and execution of data extractions, migrations, and
purges while concurrently dismantling the source systems.
Provided continued assistance, mentoring, and guidance to other team members supporting the
divestiture.
Responsible for the creation and execution of several project plans for the retirement of
applications. This included the systems analysis, execution of data migration and purges, retiring
the applications and supporting software, decommissioning any hardware and additional
infrastructure, and ensuring the completion of the financial closure process.
Assisted in the education of consultants on the processes we implemented, thus allowing them to
modify and deploy them for other business tracks to replicate our success.
Documented, tracked, and managed risks, issues, and concerns through to resolution for each of
my teams assigned applications. In addition supported other tracks in a similar fashion as needed.
Coordinated and executed majority of the data extractions and migrations for the applications
being transitioned and decommissioned across all tracks.
Authored comprehensive guides for the secure migration of PHI between disconnected systems and
trained technicians to carry out this process.
Application Delivery Workflow Coordinator
Responsibilities
Prioritized and assigned backlog of outstanding work orders and requests.
Worked with business partners to understand existing and new work orders, allowing for

proper resource assignment, scheduling, and management of expectations.

Reviewed, solutioned, and implemented resolutions for simple and complex production
issues.
Assisted in the management of personnel challenges.
Managed and updated SharePoint sites for business and IT teams.
Oversaw the management and maintenance of SFTP servers and operating procedures

Address

Name
Terry.Fridley@Yahoo.com

Coordinated, scheduled, and oversaw operations and requirements to support an

extremely agile and time sensitive systems migration.
Created and managed time lines for development, testing and implementation of 18
concurrent data extracts.
Provided support to said system migration via creation of the test plan, unit testing, system
testing, end to end testing, and defect tracking and resolution.

QA Consultant
Responsibilities
Analyzed logical and physical design documents in order to properly define the testing

scope and create accurate test cases.

Created test strategies and test plans in support of business partners user acceptance
testing for major releases.
Provided education on, and assisted in the implementation of QA industry best practices.
Coordinated the efforts of multiple testers to allow for faster cycle completions and
minimize duplicated testing efforts.
Consistently assisted team members with gap analysis to ensure proper testing coverage
was obtained.
Regularly engaged to bring new team members up to speed on our testing methodologies
and overall processes.
Scheduled and hosted test case reviews with technical teams and business partners to
ensure any concerns were identified and addressed.
Coordinated and executed test environment refreshes to ensure true to production
testing was capable.
Responsible for defect management and resolution across multiple projects.
Attended development and solutioning meetings in order to identify possible risks and
offer advice on mitigation or alternative approaches.
Created concise and easy to use regression test suites to allow greater focus to be had on new
changes being implemented.
Ensured test data was created in a fashion to allow multiple requirements to be covered by a single
test case

Company Name - Location

2002 2011

QA Lead
Responsibilities
Managed project expectations pertaining to setting accurate schedules and resource staffing.
Ensured delivery against QA department goals and objectives (i.e. Increase test efficiencies, reduce
test cycle durations).
Implemented ongoing quality improvement processes working with interdepartmental teams.
Maintained product consistency throughout SDLC across all projects.
Developed and managed quality assurance metrics for performance improvement of all teams.
Managed and responded to software quality assurance issues with related groups such as
development, architecture, integration, and customer support.
Orchestrated the delivery of software to customer visible environments.
Provided effective communication regarding issues, objectives, initiatives and performance to plan.
Managed the planning and execution of product testing efforts, including all associated resources to
meet committed delivery dates.
Responsible and accountable for flagging the timing of interdepartmental deliverables and the
quality of their output.

Address

Name
Terry.Fridley@Yahoo.com

Responsible for in-house training, knowledge transfer and collaboration

Technology Support Specialist

Responsibilities
Responsible for all hardware and infrastructure maintenance within the data center of 5000+
servers
Demonstrated strong teamwork skills by supporting coworkers with any issues they are not able to
resolve and helping them understand the solution.
Held highest rate in ratio of work completion of ticket volume.
Provided 24/7 on call support for the entire organization bi-weekly
Completed all work assignments in a professional and timely manner with little to no guidance or
supervision.
Maintained my existing certifications required of Dell and HP warranty technicians.
Provided after hour support for projects such as branch rewiring, client relocations, monthly
software patching, and system upgrades.
Provided test metrics to assist in progress reports and decision making.
Provided production validation.
Technology Analyst
Responsibilities
Assisted internal employees with a variety of troubleshooting issues involving security,

password resets, wireless connectivity, remote access and application issues.

Demonstrated the proven ability to communicate technical issues with non technical
individuals while actively solving their problems over the phone.
Supported over 30,000 users and assisted approximately 45-50 individuals on a daily
basis.
Tested various internal applications for the Tech Support Department.
Provided leadership skills while being solely in charge of the facility on Sundays and
ensuring only qualified and required individuals are on site.
Frequently received outstanding scores and high customer service ratings based on
feedback surveys and average call volume.
Provided test metrics to assist in progress reports and decision making.
Provided production validation.

EDUCATION
ComputerTraining.com 2006
A State Accredited, Microsoft Certification IT Academy, specializing in Windows Server 2003 and network
security

PROFESSIONAL SKILLS
Programming Languages
Java, JavaScript, Perl, EDI, XML, Visual Basic, C#, HTML, WebMethods, SQL
Operating Systems
UNIX, Microsoft Windows 2003 Pro/Server/XP/Windows7 installation and configuration
RDMS

Oracle, DB2, SQL Server

Address

Name
Terry.Fridley@Yahoo.com

MiddleTier
WebSphere, AIX
Mainframe
AS400
Networking
Active Directory administration and design, Active Directory Migration Tool (ADMT), DNS, DHCP, Routing,
Remote Access, TCP/IP and troubleshooting network connectivity, Windows 2003 Network Infrastructure,
Windows 2003 Directory Services, Windows 2003 Network Environment, Windows 2003 Directory Services
Infrastructure, Windows 2003 Network Security, LAN/WAN, routers, switches, hubs, firewall, fault
tolerance, network security, RAM, hard drives, basic network security, server administration and network
protocols
Applications
Microsoft Suite (Excel, Word, Project, PowerPoint, Visio, Outlook)
Microsoft SharePoint
Visual Studio
Android Studio
Defect Tracking Tools (Excel, ClearQuest, QualityCenter, Service Center, InfoMan)
Test Management Tools (Quality Center)
DB Query Tools (Toad, DBVisualizer, SQL Server Management Studio Express)
Email Software (Lotus Notes, Outlook)
Miscellaneous (WebMethods, SAP, Putty, VPN, Erwin, Reveleus)