Saravana Kumar K

No.18/10, sundara Thevar Street K K Patty Theni 625-521

Contact : +9659806150, E-mail : saravanakumar.ssec@gmail.com

PROFESSIONAL PROFILE
I am an enthusiastic and dedicated professional with extensive experience across all areas of Dynamic
and competent for Finance Process Back End team Professional. A proactive individual with a logical
approach to challenges, I perform effectively even within a highly pressurized working environment

OBJECTIVE
To join in an organization where in I can contribute any services towards esteemed
Organization Growth and as well enrich my skill and abilities leading towards
Personal Growth

EDUCATION CREDENTIALS:
UNDERGARDUATE: -

Sri Sai Ram Engg College which is affiliated to Anna University was
Completed in the Year-2011 with an aggregate of 63%.

HIGHER SECONDARY:- CSMA Higher Secondary School in dindugul was Completed in

the Year 2007 with an aggregate of 66%.
MATRICULATION:-

NAMHSS School in Cumbum was Completed in the Year -2005

With an aggregate of 66%

TRAINING

Attended one day Industrial Visit, NEYVELI LIGNITE CORPORATION at NEYVELI

Attended six days Implant Training, SIGNAL & TELECOM DEPARTMENT CHENNAI
DIVISION, SOUTHERN RAILWAY, CHENNAI 600 003
Attended one day Industrial Visit, ALL INDIA RADIO at AVADI.
Attended one day Industrial Visit, REGIONAL TELECOM TRAINING CENTRE at BSNL,
MARAI MALAI NAGAR-603 209.

WORKING EXPERINCE

One Year and six months of Experience in BPO(Semi Voice Process)- Mo CAD SR
Auctioning
Experienced as Customer Care Officer in First Source Pvt Ltd From 8 th Sep 2012 to Till
22nd march 2014

JOB PROFILE

Actively Involved in Handling Entire PAN INDIA Escalation involving day to day
Tracking of Customer Queries.

Maintain Good Relationship With Clients.

Took a Lead in the process by giving the Best Resolution for the Customer.

PROFILE ROLE
Attending Escalation Calls Apart From the Normal Calls

Providing the Feedback to the Team Leaders at the end of the day

Conveying the Clients requirements to the Team with regards

SRENGTHS
Communications Skills, Soft Spoken, willing to opt for new opportunities and prefer to
have cordial relationship without hurting ones feelings

TECHNICAL SKILLS

Basics commands of routers and switches, All routing configuration, Networking topology ,
access control list, Trouble shooting,
NAT Network Address Translation
Good at Analytical Skills
Technically well-known with hardware maintenance
Good at logical and verbal reasoning

Personal Profile

Name

Saravana Kumar K

Fathers Name

Krishna Moorthy A

Mothers Name

Malika K

Sex

Male

Date of Birth

27.05.1990

Religion

Hindu

Status

Un-Married

Special Interest

Reading Books, Listing Music.

Languages Known

Tamil & English (Speak & Written)

Extra Curriculum Activities

1. Carom Player 2. Drawing

DECLARATION
I hereby declare that the above-mentioned informations are true and best to my knowledge.

Regards,
Saravana Kumar K