Jamie R.

Palkovic
90 15th Street
Ambridge, Pa 15003
740-296-8800

Dear Hiring Manager,

I am writing this letter to let you know I am very interested in a position at your company. I feel that I
have the skills to maximize profits and bring customers back into your store. I have over 5 years of
management experience that I would love to let loose in you establishment. I have a passion for retail,
especially merchandising. I feel if the store is merchandised properly it’s like having an extra employee for
each fixture silently selling to the customer.

On top of my professional experience, I have amazing people and communication skills. I love talking
to every customer to figure out exactly what they need, along with letting the customer know that they want
to come back to my store for whatever they may need in the future. I have included a resume for your
viewing pleasure with additional experience and references if needed. I feel my experience and wide range
of skills would be put to extremely good use in your establishment. I look forward to hearing from you and
setting up an interview in the near future.

Thank you,
Jamie R. Palkovic
 Jamie R. Palkovic
90 15th Street
Ambridge, Pa 15003
740-296-8800

Highly Motivated and Award-Winning Retail Manager

Employment Objective

To obtain a lead position in a retail store, using my skills to set the company forward and allowing my
personal growth in my field.

Key Skills And Strengths

○ Customer Service
○ Loss Prevention/Shrinkage
○ Merchandising
○ Time Management
○ Performance Management
○ Detail Oriented

Experience

Store Manager - TransWorld Entertainment Corporation - FYE – Butler, Pa

June 2009 – Jan.2010
Promoted to manage a $1.3 million, 6 person staff retail media store.

○ Maintaining customer relationships and ensuring repeat business

○ Execute and monitor loss prevention and shrink programs
○ Managing and handling store revenue, including cash and deposits
○ Preparing work schedules
○ Effectively communicating and directing store employees
○ Making the most of company time to ensure necessary tasks are accomplished
○ Using set guidelines and personal experience to sustain product display and organization
○ Strategically planning and setting forth that the company retains the highest profits
○ Following a “Every customer, every time” philosophy
○ Recruiting, hiring, training and evaluating store employees
○ Ensuring shipping and receiving is accurate and running smoothly
○ Ordering and maintaining adequate store supplies
○ Setting and keeping store goals
○ Communicating and executing store specific membership programs and in-store promotions

Assistant Manager - TransWorld Entertainment Corporation - FYE – Butler, Pa

Feb. 2009 - Jun. 2009
Transferred to a different store within the same corporation.
Assistant Manager - TransWorld Entertainment Corporation - Sam Goody – St. Clairsville, Oh
Jul. 2004 – Feb. 2009
Promoted from 3rd key holder to Assistant Manager due to excellent job performance.

○ Staying in step with the store manager

○ Ensuring the highest lever of customer service
○ Helping to maximize all of the stores sales and profits
○ Reporting all store happenings to acting manager
○ Checking over all tasks before they go to the manager
○ Delegating all manager’s tasks to staff
○ Maintaining inventory
○ Supervise staff and daily store functions in managers absence
○ Maintaining shrink
○ Taking weekly district conference calls in managers absence

3rd Key Holder - TransWorld Entertainment Corporation - Sam Goody – St. Clairsville, Oh
Nov. 2003 – Jul. 2004

Part-time Sales Clerk - TransWorld Entertainment Corporation - Sam Goody – St. Clairsville, Oh
Nov. 2002 – Nov. 2003

○ Working alongside management to get work done

○ Helping to hit all sales goals
○ Restocking on a daily basis
○ Register operation and cash handling
○ Helping promote store membership programs

Awards and Achievements

○ 5 consecutive 100% Secret Shop Awards in a row

○ 8 Employee of the Month Awards in a row
○ 8 more 100% Secret Shop Awards (non-consecutive)
○ Assistant Manager of the Year in 2006
○ Removed shrink store status within 8 months
○ Re-Merchandised entire store and raised profits by at least 15% in every area
 Jamie R. Palkovic
90 15th Street
Ambridge, Pa 15003
740-296-8800

▪ REFERENCES ▪

Professional Reference:
Harv Saylor
Former District Manager at TransWorld Entertainment
724-290-9362

Co-Worker and Personal Reference:

Zach Wallace
Former Co-Worker at Sam Goody
828-772-4131

Professional Reference:
Rick Polanski
Store Manager of Sam Goody
740-310-2926

Professional and Personal Reference:

Victor Franc
Owner for over 35 years of Franc Adv. And Business Gifts
724-242-5119