NATASHA L EDWARDS

McKinney, TX 75070 469-262-8565 natashab6@gmail.com

Executive Banking Specialist
PROFILE OF QUALIFICATIONS
Over 10 years of experience strategically leading teams and driving productivity within the banking
industry.
Regarded for subject matter knowledge in mortgage banking, financial services and technology.
Contributed expertise to manage conversion of $4M+ loans converted from Bank of America loan
platform to acquiring servicer loan platform.
Strategically coordinate and steer projects to meet critical timelines and performance goals.
KEY AREAS OF EXPERTISE
Mortgage Banking
Project Management
Compliance Regulation Risk
Product/Service Knowledge
Negotiation Training &
Mitigation Process
Audit Requirements REO
Development AS400
Improvement MS Office
Trans/Equator
Suite
PROFESSIONAL SYNOPSIS
Bank of America Corporation, Plano, TX
2012-2015
Assistant Vice President, Business Support Manager
Strategically direct daily operations for service release team, ensuring quality control throughout loans
sold by Bank of America to the acquiring mortgage servicer.
Implement strong management skills to monitor performance, develop innovative training tactics and
conduct workflow analysis.
Resourcefully oversee project management initiatives while providing real time status updates to upper
level management.
Collaborate extensively with clients, business partners and staff throughout full cycle loan acquisition
process.
Bank of America Corporation, Plano, TX
2011-2012
Business Support Lead II, Service Release Coordinator
Assumed integral role maintaining full cycle project management regarding the release of loans to the
acquiring servicer.
Recognized for continually achieving audit/compliance score of 95%+.
Promoted efficiency throughout loan acquisitions by cultivating positive relationships with servicers.
Bank of America Corporation, Richardson, TX
2008-2011
Asset Manager
Championed process improvement initiatives, resulting in optimized efficiency throughout Veterans
Administration portfolio management.
Consistently surpassed existing goals regarding real estate acquisitions, dispositions and operations.
Bank of America Corporation, Dallas, TX
2006-2008
Account Executive/Mortgage Loan Officer
Acquired in depth understanding of strategic mortgage sales and processes.
Recognized as Top Sales Executive in 2007 and 2008 for successfully closing 200+ loans.
Established and maintained key client relationships by utilizing effective networking and prospecting
techniques.

United Healthcare (formerly Student Insurance), Plano, TX

2005-2006
Customer Service Supervisor
Promoted quality assurance throughout daily call center operations, with chief responsibilities including
employee evaluation, personnel management and ensuring achievement of service level goals.
Mary Kay, Lewisville, TX
2004-2005
Senior Sales Director
Exemplified strong leadership and sales skills while promoting professional development for 50 member
sales team.
AT&T Inc., Plano, TX
2000-2004
Dedicated Customer Care Sr. Engineer
Pioneered process improvement initiatives, specifically regarding communication between SBCIS and
internet customers.
EDUCATION
B.B.A, Business Administration, University of Phoenix, Tempe, Arizona; In Progress
Associates Degree, Lincoln College, Normal IL; 1997
Pending: General Lines Health and Accident License, Property and Casualty License, 2016