GREGORY MILLER

~ Expert in Building Dynamic Teams Leader in Managing High-Volume Operations Specialist in Maximizing Growth ~

Greenwood, SC 29649 864-323-6985 millergreg@centurylink.net

Accomplished healthcare executive with a consistent, proven track record of exceeding performance. For
example, generated up to 150% revenue growth for numerous health care programs and practices.

PROFILE OF QUALIFICATIONS
Revenue Generation
Budget Management
Contract Management

Patient Satisfaction
Multi-Unit Operations
Turnaround Management

Staff Leadership/Training
Strategic Planning Improvement
Marketing

Consistently more than doubled revenue for multiple organizations within 12 to 36 months.
Achieved a No. 1 ranking for patient satisfaction scores while leading a team of more than 100 personnel.
Turned around underperforming operations within 24 months, boosting revenue 25% and productivity 75%.
Managed multi-million dollar professional service contracts at hospitals, rehabilitation centers, outpatient
clinics, home health organizations, retirement communities and long-term care organizations.
Led up to six departments and practice areas simultaneously such as neuro diagnostics; nerve conductive
studies; cardiac and pulmonary; rehabilitative; sports medicine; wellness; and corporate compliance.
Solid understanding of Health Insurance Portability and Accountability Act (HIPPA); Occupational Safety
and Health Administration (OSHA); Joint Commission (JCHAO); and Det Norske Veritas (DNV) standards.

CAREER TRACK
Director, Rehabilitation Services & Wellness Works, Self-Regional Healthcare
2011-Present
Lead four outpatient rehabilitation facilities, plus a home health agency, in-patient rehabilitation program
and wellness facility, and also serve on the advisory board, that generates $5.5 million in monthly revenue.
Increased revenue 18% within the first six months of tenure, and boosted revenue 35% since.
Honored with the Latham Award three consecutive years for ranking No. 1 on patient satisfaction scores
(use Press Ganey to measure patient satisfaction).
Lead, train and coach more than 100 personnel to maximize their potential and excel.
Spearheaded the opening of a new satellite physical therapy clinic.
Rehab Specialty Director, Amedisys Inc.
2009-2011
Led rehabilitation services and 28 personnel for two home health agencies.
Trained team members on the Balance for Life Program, which focused on advanced vestibular and
rehabilitation evaluation and treatment techniques.
Increased revenue 20% and Balance of Life referrals 25% within the first 12 months.
System Director of Rehabilitation Services & Corporate Compliance Officer, Blue Ridge Healthcare 2005-2009
Led over 100 personnel, including department managers; therapists; athletic trainers; exercise
physiologists; EEG/EKG technicians; and cardiac pulmonary rehabilitation nurses for this non-profit health
system with two hospitals and long-term care facilities, home health agency and retirement community.
Created the Saebo Program, which provides technology tools to help improve patient mobility and function.
Trained nurses, rehabilitation and neuro-diagnostic staff on Cerner EMR (clinical documentation system).

Gregory Miller

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CAREER TRACK (CONTINUED)

System Director of Rehabilitation Services & Corporate Compliance Officer, Blue Ridge Healthcare 2005-2009
Attained annual budget increase of $10M through innovation of programs including pediatrics, hand
therapy, sports and industrial medicine, and lymphedema
Saved $500,000 in annual costs by spearheading the merger of vendor agreements.
Secured $25 million in revenue across therapy, radiology, emergency, DME and orthopedics.
Recorded zero violations after taking the initiative to create and implement a Quality Assurance Program,
also achieved accreditation from The Joint Commission.
Director of Rehabilitation Services, Jackson County Hospital
2003-2005
Lowered the attrition rate by 30% among 30 team members at this 220-bed medical and surgical hospital.
Increased revenue 20% by fixing coding and billing errors within the charge master system.
Added 10% in revenue by creating and executing plans that tapped into new market opportunities.
Regional Director of Rehabilitation Services, Stratus Management Systems
2002-2003
Optimized performance of 12 contracts in four states that generated over $2 million in monthly revenue.
Designed policies for 5 divisions, and headed staff of 100, including Physical, Occupational, and Speech
Therapists, Rehabilitation Technicians, and office staff.
Director of Occupational Therapy, Eastern Shore Physical Therapy
1995-2002
Launched occupational therapy practice for hospitals, outpatient clinics, long-term care facilities, assisted
living homes, and home health programs while developing and directing staff of 9.
Achieved 866% growth by expanded business from 60 weekly visits to more than 520 per week.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Master of Business Administration (MBA), NEW YORK INSTITUTE OF TECHNOLOGY
Bachelor of Science (BS), Occupational Therapy, MEDICAL COLLEGE OF GEORGIA
Healthcare Lean Certificate, BELMONT UNIVERSITY

COMMUNITY SERVICE
American College of HealthCare Executives (Member) American Occupational Therapy Association
(Member) Lakelands Healthcare Network Group (Member) Leadership Development Institute-Studer Group
(Member) Leadership Greenwood (Member) Rotary Club (Member) Chamber of Commerce (Member)