ERIC B.

SEIDEL
Loganville, GA 30052
(919) 306-1602
ericseidel2003@yahoo.com

TECHNICAL SALES SUPPORT / APPLICATION ENGINEER

~ Senior Level Candidate ~
Well Rounded Engineering professional. Experience from Outside Plant Network knowledge, Hardware development, Data
modeling, Software system development, Application and End-to-End testing, and Deployment, to Tier III customer
Support. Likewise, experience in customer presentations, sales, and public speaking. Specific career interest is in a
technical customer facing position that utilizes both my technical and sales skills. Strong experience base in
telecommunications Hardware and Software. Transferable skills summary includes but is not limited to:

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Communications Engineering
Strong Written/Verbal Communication
Software Development Lifecycle
Quality Engineering/Processes/Automation
System/Application Troubleshooting
Java Development
Logic/Timing Troubleshooting/Testing
Protocol Testing
Client/System Needs Analysis
Productivity/Functionality Streamlining
Performance/Capability Improvements
Lead Project Engineer and Mentor
Product Analysis/Testing/Risk Management
New Product Test Engineering
Automated Regression Test Coding

SUMMARY OF QUALIFICATIONS

20+ years of Software Development, Verification and Quality Assurance Engineering experience.
Proven Technical Team leader.
Skilled at technical writing with design documents, test plans, test strategies, and customer documentation.
Broad understanding of all phases of the software development lifecycle from concept to analysis,
specification, risk management, design, coding, testing, documentation and customer implementation.
Strengths in system analysis, troubleshooting and high-end technology infrastructure management; able to
serve as primary point of contact for the identification and correction of application bugs and system
efficiency. Launches high-end technical project deployments, implementations, and integration goals, and
measure intermediate and final success.
Excellent verbal and written communication skills, including the ability to plan, write and present arguments
and recommendations on the evaluation, adoption and insertion of new significant software design and
technology proposals
Demonstrated ability to look at projects objectively or from a client-perspective, suggesting areas for
improvement through discussion of pros/cons and the development of custom design solutions that streamline
problem areas.
Outstanding success at making informed and expert decisions while working closely with cross-functional
teams and executives. Works well with senior staff to understand business goals and strategies.

ERIC B. SEIDEL
PROFESSIONAL EXPERIENCE by Employment
BELLSOUTH (2005 2008) / ATT (2008 2015) Atlanta GA
Sr. Member Technical Staff IT Technology / Member Technical Staff Science and Technology
Java Software Development within Loop Qualification Application: 2010-2015
JAVA Development on Persistent Object Model (Object Database)
Developed and Modified Features using JAVA in Client Server Application.
Troubleshooting and Fixing Production Issues in the code.
Used Waterfall and Agile development methodologies.
Experience on Real-time processing, WebStart GUI, Reporting.
Experience with relation databases SQL, JDBC
Experience writing Scripts in k-shell.
Experience with VisualVM, Performance Monitoring tools, and tuning.
Used Eclipse JDE, SVN Subclipse Code repository, ANT Build tools.
Connect Direct and SSH User Configuration.
Protocols VDSL, ADSL, ADSL2+
Test / Quality Assurance Engineer (2005-2015)
Developed 100% Automated System and Regression Testing in FITNESE.
GUI Testing with HP Winrunner.
Continually modified Testing System to add new functionality and speed.
Analyzed Data and Their Sources to make processing and testing more accurate.
Analyzed Outside Plant Architecture, Methods and Procedures to better define Modeling.
Created new features to add or upgrade customers previously not reachable.
Tools used RALLY, HP Quality Center, DOORS, PRISM
Tier III Application Support Engineer (2007-2015)
Analyzed Field Issues and determined work-arounds.
Created new functionality to avoid manual intervention.
Proposed Changes to Methods and Procedures for better efficiency.
Technologies: ATM/IP DSLAMS, Fiber-To-The-Curb(FTTC), Fiber-To-The-Premises(FTTP), VOIP
Tier III Customer Support: (2007-2015)
Analyzed Field Issues and determined work-arounds.
Created new functionality to avoid manual intervention.
Proposed Changes to Methods and Procedures for better efficiency.
Aided in Architectural Planning: (2011-2015)
Steered Architecture to more address centric vs loop centric.
Involved in all short and long-term Architectural Discussions.
Transitioned from Gemstone to Terracotta Object Databases
Transitioned Hardware to Solaris
Transitioning to Linux Cloud
Transition off LDAP User Database.
Requirements Engineering: 2008-2015
Authored and Developed Revenue Generating Improvements.
Honed requirements to meet expectations and goals.
Maintain Test Environment: 2008-2015
Modified Environments for expected data.
Troubleshoot End-to-End testing issues.
Consulted Overseas Testers on the domain and expectations.
API development and integration 2015

Page 2

 Developed Single feature in API Suite

Tools: XMLSpy, JDeveloper, Contivo, Tibco, Tortoise, Maven
TEK-SYSTEMS, NORTEL Research Triangle Park, NC (2005 2005)
Software Operations Engineer
Upgrade and verify functionality of Succession VOIP hardware and software.
Develop upgrade procedures and document via web pages .
MIDCAROLINA BANK, Raleigh NC (2004-2005)
Mortgage Loan Originator and Processor
Solicit Mortgages
Process from 1003/1008 application through close and sale of paper
MULTI-VENDOR, Raleigh NC (2002-2004)
Independent Commission Salesman
Legal Trust Salesman One-on-one in-home sales presentations and customer follow-up.
Independent Commercial Laundry Equipment Salesman Executive sales presentations.
MLM Recruiter Public Speaking, Business Planning, Counseling, and Promotion
NORTEL NETWORKS, Research Triangle Park, NC (1992 2002)
Senior Engineer
Technical Team Leader, Spectrum/PRI Product Verification (1997-2002)
Consulted Developers on ISDN requirements.
Successfully led the testing team through seven on-time software releases.
Received individual recognition for outstanding dedication, productivity, and performance on multiple occasions.
Redesign of test plan processes that resulted in reducing test cycle lengths and man-hours.
Planned, authored, and executed process evaluation reviews for 10 complete product release test plans.
Served as the company-wide Subject Matter Expert for Primary Rate ISDN.
Established, installed, and configured SPM lab and testing environment.
Networking Equipment: DMS100/200/250/500, Nortel XPM, TR-303, Access-Node, PBXs SPM, IWSPM, Transport-Node,
OC3, OC12, TBM, , MG4000, MG9000
Protocols: ISDN PRI, TCP/IP, SONET, Q921, Q931
Tools: CLEARCASE, DOORS, AMDOCS CLEARIFY CRM Global Problem Tracking Databases
Sales Support Engineer (1995-2002)
Developed and presented interactive, multi-media presentations and product demonstrations to trade and executive audiences.
Designed, coordinated and taught training seminars for customers, educating them on product, configuration and
interoperability.
Provided on-site customer training and technical consulting.
Served as point man for client relations, solving customer service issues and field liaison work.
Protocol: HTML, TCL
Tools: Microsoft Suite(WORD, POWER POINT, EXCEL), FRAMEBUILDER, FRONTPAGE
Interoperability Test Engineer (1992-1996)
Verified and certified third-party ISDN equipment with Nortel Standards.
Authored and published Primary Rate ISDN Service and Implementation Guide.
Key player in the development and piloting of a new documentation process with a simplified format. This format
significantly improved the over-all quality of product documentation by reducing configuration errors.
Performed high-profile fee-based contract testing of PBX and TR-303 customer premises equipment.
Established, installed, and configured customer ISDN PRI lab and testing environment.
On-site trouble resolution and mitigation.
Protocols: ISDN PRI, BRI, Q921, Q931, X25/75, TR303, RS-232/449
Methodologies: Six Sigma, Root Cause Analysis, Continuous Improvement
Hardware Designer (1990-1991)
Performed extensive component obsolescence and maintenance-driven redesign.
Coordinated circuit board design work focusing on mass production of High Current Power Supply electronics.

 DC-DC PWM Power Supply Design with Manufacturability and Automated Testability Concerns.
Mechanical Design via blue-prints and prototype validation of in-house fabrication.
EDUCATION
UNIVERSITY OF FLORIDA, Gainesville, FL
Bachelor of Science in Electrical Engineering, High Honors (1991)
CERTIFICATION
CCNA (Test Pending)