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ZXG10 iTC

Transcoder Pool Network Management

Operation Manual
(Fault Management)
Version 6.10.100a

ZTE CORPORATION
ZTE Plaza, Keji Road South,
Hi-Tech Industrial Park,
Nanshan District, Shenzhen,
P. R. China
518057
Tel: (86) 755 26771900 800-9830-9830
Fax: (86) 755 26772236
URL: http://support.zte.com.cn
E-mail: doc@zte.com.cn

LEGAL INFORMATION
Copyright 2006 ZTE CORPORATION.
The contents of this document are protected by copyright laws and international treaties. Any reproduction or
distribution of this document or any portion of this document, in any form by any means, without the prior written
consent of ZTE CORPORATION is prohibited. Additionally, the contents of this document are protected by
contractual confidentiality obligations.
All company, brand and product names are trade or service marks, or registered trade or service marks, of ZTE
CORPORATION or of their respective owners.
This document is provided as is, and all express, implied, or statutory warranties, representations or conditions
are disclaimed, including without limitation any implied warranty of merchantability, fitness for a particular purpose,
title or non-infringement. ZTE CORPORATION and its licensors shall not be liable for damages resulting from the
use of or reliance on the information contained herein.
ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications
covering the subject matter of this document. Except as expressly provided in any written license between ZTE
CORPORATION and its licensee, the user of this document shall not acquire any license to the subject matter
herein.
ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice.
Users may visit ZTE technical support website http://ensupport.zte.com.cn to inquire related information.
The ultimate right to interpret this product resides in ZTE CORPORATION.

Revision History
Date

Revision No.

Serial No.

Reason for Revision

Apr 29, 2008

R1.0

sjzl20081416

First edition

Sep 10, 2008

R1.0

sjzl20083751

First update

ZTE CORPORATION
Values Your Comments & Suggestions!
Your opinion is of great value and will help us improve the quality of our product
documentation and offer better services to our customers.
Please fax to: (86) 755-26772236; or mail to Technical Delivery Department, ZTE
University, Dameisha, Yantian District, Shenzhen, Guangdong, P.R. China 518083.
Thank you for your cooperation!
Document
Name

ZXG10 iTC (V6.10.100a) Transcoder Pool Network Management Operation Manual (Fault
Management)

Product Version

V6.10.100a

Document Revision
Number

Serial No.

sjzl20083751

Equipment
Installation Date

R1.0

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Contents
About this Manual ............................................................. i
Purpose ................................................................................ i
Intended Audience ................................................................. i
Prerequisite Skill and Knowledge .............................................. i
What is in this Manual ............................................................ i
Related Documentation.......................................................... ii
Conventions ........................................................................ iii
How to Get in Touch............................................................. iv

Chapter 1.......................................................................... 1
Alarm Management ......................................................... 1
Overview .......................................................................1
Alarm Classification ............................................................... 1

Fault Management Interface .............................................3


Opening Fault Management Interface....................................... 5
Exiting Fault Management ...................................................... 5

Chapter 2.......................................................................... 7
Alarm Monitoring and Operations ................................... 7
Overview .......................................................................7
Real-time Alarm Monitoring ..............................................7
Monitoring Real-time Alarm .................................................... 7
Counting Current Alarms........................................................ 9
Customizing Display Column................................................. 10
Setting Alarm Sound Mode ................................................... 12
Exporting Real-time Current Alarms....................................... 13
Printing Real-time Current Alarms ......................................... 14
Displaying Alarms in Full Screen............................................ 15
Locking Real-time Current Alarm ........................................... 16
Removing History Alarms data .............................................. 17
Acknowledging/Unacknowledging Alarms................................ 18

Clearing Alarms .................................................................. 20


Forwarding Alarm ................................................................21
Creating Rule......................................................................24
Viewing Related Rule ...........................................................27
Viewing Alarm Details ..........................................................29
Specified Alarms Monitoring ..................................................31
Changing View to Topology Map ............................................ 33

Real-time Notification Monitoring..................................... 35


Monitoring Real-time Notification ........................................... 35

Alarm Query................................................................. 37
Querying Current Alarms by Search Condition ......................... 37
Querying History Alarms by Search Condition .......................... 42
Querying Notifications by Search Condition ............................. 44
Creating New Query Condition............................................... 46
Advanced Search ................................................................47
Modifying Query Condition ....................................................48
Deleting Query Condition......................................................50

Alarm Synchronization ................................................... 50


Synchronizing the Alarm ......................................................50

Alarm Statistics ............................................................ 52


Viewing Alarm Statistics Report Template ............................... 52
Previewing Alarm Statistics Report......................................... 53
Creating Alarm Statistics Report Task..................................... 57

Chapter 3........................................................................ 63
Alarm Settings ............................................................... 63
Management Rule Setting .............................................. 63
Opening Management Rule Setting Interface ........................... 63
Creating Alarm Acknowledging Rule ....................................... 66
Creating Alarm Clearing Rule ................................................ 67
Creating Alarm Counting Rule ...............................................68
Creating Alarm Delaying Rule................................................70
Creating Alarm Discarding Rule .............................................72
Creating Alarm Forwarding Rule ............................................73
Creating Alarm Global Filtering Rule ....................................... 76
Creating Alarm Merging Rule................................................. 77
Creating Alarm Persisting Rule ..............................................79
Creating Alarm Restraining Rule ............................................82
Creating Alarm User Filtering Rule .........................................85

Creating Notification Discarding Rule ..................................... 86


Modifying Rule.................................................................... 88
Enabling Rule ..................................................................... 88
Disabling Rule .................................................................... 89
Deleting Rule ..................................................................... 90
Refreshing Rule .................................................................. 91

Maintenance Suggestion Setting...................................... 91


Opening Maintenance Suggestion Setting Interface .................. 92
Creating Maintenance Suggestion .......................................... 93
Modifying Suggestion .......................................................... 95
Deleting Maintenance Suggestion .......................................... 96
Finding Maintenance Suggestions .......................................... 97
Importing Maintenance Suggestions ...................................... 98
Exporting Suggestion .......................................................... 99

Severity Re-grading Setting.......................................... 100


Opening Severity Re-grading Setting ................................... 100
Modifying Severity Grade ................................................... 101
Refreshing Severity Grade.................................................. 103
Importing Severity Re-grading Data .................................... 103
Exporting Severity Re-grading data ..................................... 104

Alarm Preferences Setting ............................................ 104


Opening Alarm Preferences Dialog Box................................. 105
Setting Alarm Sound ......................................................... 105
Setting Alarm Color ........................................................... 106
Setting Alarm Forward Template ......................................... 107

Alarm Box Setting ....................................................... 108


Opening Alarm Box Setting Dialog Box ................................. 109
Creating New Alarm Box Rule ............................................. 110
Modifying Alarm Box Rule................................................... 112
Enabling Alarm Box Rule .................................................... 113
Disabling Alarm Box Rule ................................................... 114
Deleting Alarm Box Rule .................................................... 115
Refreshing Alarm Box ........................................................ 116

Chapter 4...................................................................... 117


Test Management ........................................................117
Overview ................................................................... 117
Opening Test Management Interface.................................... 117

Instant Test ............................................................... 119


Performing Board Test ....................................................... 120
Performing Control Stream Test .......................................... 121
Performing Media Stream Test ............................................ 123
Performing Board Loop Test ................................................ 124

Routine Test............................................................... 127


Creating Routine Test Task ................................................. 127
Viewing Routine Test ......................................................... 132
Modifying Routine Task ...................................................... 133
Deleting Test Task............................................................. 135
Activating Test Task .......................................................... 135
Inactivating Test Task ........................................................ 136
Copying and Pasting Test Task ............................................ 137
Printing Routine Task ......................................................... 138

Test Result Management .............................................. 139


Querying Test Results ........................................................ 139
Cleaning Test Results......................................................... 141
Refreshing Test Results ...................................................... 142

Appendix A ...................................................................145
Abbreviation.................................................................145
Appendix B ...................................................................147
Figures..........................................................................147
Tables ...........................................................................153
Index ............................................................................155

About this Manual


Purpose
This manual provides the basic information about ZXG10 iTC
(V6.10.100a) fault management and test management
operations.

Intended Audience
This document is intended for engineers and technicians who
perform operations on ZXG10 iTC Network Management. It also
addresses the technical managers & engineers.

Prerequisite Skill and Knowledge


To use this document effectively, users should have a general
understanding of wireless telecommunications technology.
Familiarity with the following is helpful:

ZXG10 BSS system and its various components

ZXG10 OMCR V2 System

What is in this Manual


This manual contains the following sections:
TABLE 1 M ANUAL SUMMARY

Section

Summary

Chapter 1,

This chapter describes alarm descriptions


and start and exit of alarm management.

Alarm Management

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ZXG10 iTC (V1.00.100a) Network Management Operation Manual (Fault Management)

Section

Summary

Chapter 2,

This chapter describes real-time alarm


monitoring and real-time notification
monitoring. Also describes alarm
operations such as alarm query, alarm
synchronization, alarm statistics, and realtime alarm operations.

Alarm Monitoring and


Operations

Chapter 3,
Alarm Setting

Chapter 4,
Test Management

Appendix A,
Abbreviations
Appendix B,
Figures and Tables
Index

This chapter describes alarm setting,


including management rule setting,
maintenance suggestion setting, severity
re-grading setting, dry contact alarm
setting, alarm preference setting and
alarm box setting.
This chapter describes test management
including instant test, routine test, and
test result management.
Lists all the abbreviations used in this
manual.
Lists all the figures and tables used in this
manual.
Index of terms and definitions appeared in
this manual.

Related Documentation
The following documents are related to this manual:

ii

ZXG10
iTC
(V6.10.100a)
Transcoder
Management Documentation Guide

Pool

Network

ZXG10
iTC
(V6.10.100a)
Transcoder
Management Software Installation Manual

Pool

Network

ZXG10
iTC
(V6.10.100a)
Transcoder
Pool
Network
Management Operation Manual (Configuration Management)
ZXG10
iTC
(V6.10.100a)
Transcoder
Pool
Network
Management Operation Manual (Security Management)
ZXG10
iTC
(V6.10.100a)
Transcoder
Pool
Network
Management Operation Manual (System Management )
ZXG10
iTC
(V6.10.100a)
Transcoder
Pool
Network
Management Operation Manual (Performance Management)
ZXG10
iTC
(V6.10.100a)
Transcoder
Pool
Management Operation Manual (System Tools)

Network

ZXG10
iTC
(V6.10.100a)
Transcoder
Management Command Manual

Network

Confidential and Proprietary Information of ZTE CORPORATION

Pool

About this Manual

Conventions
Typographical
Conventions

ZTE documents employ the following typographical conventions.


TABLE 2 TYPOGRAPHIC AL CONVENTIONS

Typeface

Meaning

Italics

References to other Manuals and documents.

Quotes

Links on screens.

Bold

Menus, menu options, function names, input


fields, radio button names, check boxes, dropdown lists, dialog box names, window names.

CAPS

Keys on the keyboard and buttons on screens


and company name.

Constant width

Text that you type, program code, files and


directory names, and function names.

[]

Optional parameters.

{}

Mandatory parameters.

Select one of the parameters that are delimited


by it.
Note: Provides additional information about a
certain topic.
Checkpoint: Indicates that a particular step needs
to be checked before proceeding further.
Tip: Indicates a suggestion or hint to make things
easier or more productive for the reader.

Mouse
Operation
Conventions

TABLE 3 MOUSE OPERATION CONVENTIONS

Typeface

Meaning

Click

Refers to clicking the primary mouse button (usually


the left mouse button) once.

Double-click

Refers to quickly clicking the primary mouse button


(usually the left mouse button) twice.

Right-click

Refers to clicking the secondary mouse button


(usually the right mouse button) once.

Drag

Refers to pressing and holding a mouse button and


moving the mouse.

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iii

ZXG10 iTC (V1.00.100a) Network Management Operation Manual (Fault Management)

How to Get in Touch


The following sections provide information on how to obtain
support for the documentation and the software.
Customer
Support

Documentation
Support

iv

If you have problems, questions, comments, or suggestions


regarding
your
product,
contact
us
by
e-mail
at
support@zte.com.cn. You can also call our customer support
center at (86) 755 26771900 and (86) 800-9830-9830.
ZTE welcomes your comments and suggestions on the quality
and usefulness of this document. For further questions,
comments, or suggestions on the documentation, you can
contact us by e-mail at doc@zte.com.cn; or you can fax your
comments and suggestions to (86) 755 26772236. You can also
browse our website at http://support.zte.com.cn, which contains
various interesting subjects like documentation, knowledge base,
forum and service request.

Confidential and Proprietary Information of ZTE CORPORATION

Chapter

Alarm Management
This chapter describes alarm classification, opening and exiting
alarm management.

Overview
Alarm management collects and manages various alarms that
occur during the running of the equipment. Alarm management
timely shows the running status of the network and detects
various faults.
The following topics describe the terms and concepts used in
alarm management.

Alarm Classification
Alarms are classified by different standards especially by nature,
time, system type, and alarm level.
Alarm Nature

Alarm
An alarm is a fault that occurs and persists during the
running of the system and affects the normal services and
reliability of the system.

Notification
Notification is a fault or event that occurs during the running
of the system and is irrecoverable. Examples are board
restart and false power failure of a board.
Since such faults often result from accidental reasons such
as sudden environmental changes, no specific actions are
required in such cases. Find out the cause, locate, and
resolve it when a notification occurs frequently.

Alarm Type

Current alarm

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

A current alarm is an active alarm that is already present but


is not cleared yet.

History alarm
A history alarm is an alarm that has occurred and has been
cleared.

System Type

Correlation alarm
The alarms that occur in the system are correlated in some
way, and the alarms are generated according to the
correlation rule.

iTC alarm
The alarms that concern the iTC equipment condition during
the running of the system.

iTC Performance Management (PM) Quality of Service (QoS)


alarm
The alarms that directly affect the running service quality of
the system.

Link alarm
When the link between the iTC equipment and OMC server is
interrupted, the background alarm module generates link
alarm.

OMC alarm
The OMC alarm is reported when a fault occurs during the
running of the OMC.

Security alarm
During the running of the system, some security event
notifications are generated to alert the administrator.

System management alarm


The system management module monitors the running
status of the specified equipment, for example, server
CPU/memory/hard disk utilization. If some indices fail to
reach the preset thresholds, system management alarms are
generated.

Alarm Level

By default, the system alarms are divided into the following


levels according to their severity:

Critical

Major

Minor

Warning

These levels may be modified if required.

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Chapter 1 Alarm Management

Fault Management Interface


Main Menu

Table 4 describes the functions of main menu.


T ABLE 4 FUNCTIONS OF M AIN MENU

Toolbar

Menu Item

Functions

System

To set the system functions and the attributes

View

To accesses the start interface menu of each


system module

Query

To query the alarms

Setting

To set the alarm handling rules

Help

To get system help information

Table 5 describes the buttons present on the fault management toolbar.


TABLE 5 BUTTONS ON FAULT M AN AGEMENT TOOLBAR

Button

Physical View

Description

Function

Screen lock

To lock the screen

Logout

To log out the current user

Current alarm
query

To view the current alarms

History alarm
query

To view the history alarms

Notification
query

To view the notifications in the system

Help topic

To get system help information

The physical view is a pane where the Network Elements (NEs)


are organized as a tree. Different functional units in the NE
correspond to different object tree nodes. The adjacent nodes on
the tree represent the objects that are in upper/lower level
relationship or in parallel. Physical view shows the relationship
between unit objects of various physical management NEs.
Figure 1 shows the physical view.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 1 PHYSICAL VIEW

Management
View

The management view is a pane where fault management


functions are organized as a tree, and the nodes of the tree
represent various functional objects of fault management.
Management view shows various functions of fault management.
Figure 2 shows the management view.
FIGURE 2 MANAGEMENT VIEW

Note: Click Physical View or Management View tab to


change the view.
Fault Information
View
Status Bar

The fault information view shows various faults according to


users operations.
The status bar shows the current user and server information.

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Chapter 1 Alarm Management

Opening Fault Management


Interface
Purpose

To open fault management interface

Prerequisites

Prior to performing this task, make sure that the iTCM server is
running normally.

Procedure

Click View Fault Management to open Fault Management


interface, as shown in Figure 3.
FIGURE 3 OPENING FAULT M AN AGEMENT

Result

Fault management is opened successfully.

Exiting Fault Management


Purpose
Prerequisites

Procedure

To exit fault management interface


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Click
button on the
management interface.

tab to exit fault

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

This page is intentionally blank.

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Chapter

Alarm Monitoring and


Operations
This chapter describes real-time alarm monitoring and real-time
notification monitoring also describes alarm operations such as
alarm query, alarm synchronization, alarm statistics, and realtime alarm operations.

Overview
Alarm monitoring displays various alarms of the system in realtime, without setting any query conditions. iTCM supports realtime alarm monitoring and real-time notifications monitoring.

Real-time Alarm Monitoring


Real-time alarm monitoring provides instant detection of current
faults in the system.

Note: By default, Realtime Alarm Monitoring is started


automatically after opening the iTCM fault management.

Monitoring Real-time Alarm


Purpose
Prerequisites

To monitor real-time alarms of the system


Prior to performing this task, ensure the following:

iTCM server is running normally.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

Steps

Fault management interface is open.

Perform the following steps to monitor real-time alarms:


1. Click Query Realtime Alarm Monitor in the fault
management interface, as shown in Figure 4, to open
Realtime Alarms pane shown in Figure 5.
FIGURE 4 ACCESSING REALTIME AL ARM MONITORING

FIGURE 5 REALTIME AL ARM MONITORING P ANE

2. Place the cursor on the network element to view current


alarms of the particular network element, as shown in Figure
6.

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Chapter 2 Alarm Monitoring and Operations

FIGURE 6 VIEWING CURRENT AL ARMS

Note: The icon colors in the physical view; red indicates


critical alarm, orange indicates major alarm, light orange
indicates minor alarm, yellow indicates warning and blue
indicates normal condition.
END OF STEPS
Result

Realtime Current Alarms pane displays all real-time alarms.

Note: The functional buttons of Realtime History Alarms


toolbar is similar to Realtime Current Alarms toolbar, except
Remove All Data button which is used to delete all data from
the list.

Counting Current Alarms


Purpose
Prerequisites

Procedure

To count current alarms of the system


Prior to performing this task, ensure the following:

iTCM server is running normally.

Real-time monitoring is open.

Click
button on Realtime Current Alarms pane, as shown
in Figure 7.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 7 COUNTING AL ARMS

Result

Count dialog box pops up indicating total number of alarms, as


shown in Figure 8.
FIGURE 8 COUNT DIALOG BOX

Note: The procedure for counting history alarms and


counting notifications is same as Counting Current Alarms.

Customizing Display Column


Purpose
Prerequisites

10

To customize display column of Realtime Current Alarms pane


Prior to performing this task, ensure the following:

iTCM server is running normally.

Real-time monitoring is open.

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Chapter 2 Alarm Monitoring and Operations

Steps

Perform the following steps to customize display column:


1. Click
button on Realtime Current Alarms pane, as
shown in Figure 9.
FIGURE 9 CUSTOMIZING DISPLAY COLUMN

2. In Customize Display Columns dialog box, check or uncheck the display items as required and click OK, as shown
in Figure 10.
FIGURE 10 CUSTOMIZE DISPLAY COLUMNS

END OF STEPS
Result

Display column of the Realtime Current Alarms pane is


customized successfully.
Note: The procedure for customizing real-time history
alarms and notifications messages display column is same as
customizing real-time alarms display column.

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11

ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

Setting Alarm Sound Mode


Purpose
Prerequisites

Steps

To set alarm sound mode


Prior to performing this task, ensure the following:

iTCM server is running normally.

Real-time monitoring is open.

Perform the following steps to set alarm sound mode:


1. Click
button on Realtime Current Alarms pane, as
shown in Figure 11.
FI G U R E 1 1 S E T T I N G AL AR M S O U N D

2. Alarm Sound Setup dialog box pops up. Select sound mode
in the drop-down list, as shown in Figure 12 and click OK.
FIGURE 12 ALARM SOUND SETUP

12

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Chapter 2 Alarm Monitoring and Operations

END OF STEPS
Result

Alarm sound modes are set successfully.

Exporting Real-time Current Alarms


Purpose

To export real-time current alarms


Note: System supports exporting real-time alarm reports
to xls, pdf, csv, txt, html file formats.

Prerequisites

Steps

Prior to performing this task, ensure the following:

iTCM server is running normally.

Real-time monitoring is open.

Perform the following steps to export real-time current alarms:


1. Click
button on Realtime Current Alarms pane, as
shown in Figure 13.
FIGURE 13 EXPORT REALTIME AL ARM

2. Save dialog box pops up, select location, input file name,
select file type, and click Save.
END OF STEPS

Result

Real-time current alarms report is saved successfully.


Note: The procedure for exporting history alarms and
notification alarms is same as Exporting Real-time Current
Alarms.

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13

ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

Printing Real-time Current Alarms


Purpose
Prerequisites

Steps

To print real-time current alarms list


Prior to performing this task, ensure the following:

iTCM server is running normally.

Real-time monitoring is open.

A printer is connected to the client and installed.

Perform the following steps to print real-time current alarms list:


1. Click
button on Realtime Current Alarms pane, as
shown in Figure 14.
FIGURE 14 PRINTING REALTIME CURRENT AL ARM

2. Print Setup dialog box pops up, as shown Figure 15. Set
printer attributes, paper size, print range, number of copies
and click Print.

14

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Chapter 2 Alarm Monitoring and Operations

FIGURE 15 PRINT SETUP

END OF STEPS
Result

Real-time current alarms list is printed successfully.

Displaying Alarms in Full Screen


Purpose
Prerequisites

Procedure

To display real-time alarms in full screen


Prior to performing this task, ensure the following:

iTCM server is running normally.

Real-time monitoring is open.

button on Realtime current Alarms pane, as shown


Click
in Figure 16.
FI G U R E 1 6 V I E W I N G AL AR M S I N FU L L S C R E E N

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15

ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

Result

Realtime Current Alarms pane appears in full screen, as


shown in Figure 17.
FIGURE 17 REALTIME ALARMS IN FULL SCREEN

Related
Information

button again on Realtime Current Alarms pane to


Click
exit full screen.

Locking Real-time Current Alarm


Purpose

Prerequisites

Procedure

16

To lock an alarm so that the alarm is still selected even if the


alarm list changes
Prior to performing this task, ensure the following:

iTCM server is running normally.

Real-time monitoring is open.

Click
button on Realtime Alarm Monitor pane, as shown
in Figure 18.

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Chapter 2 Alarm Monitoring and Operations

FIGURE 18 LOCKING THE ALARM

Result

Selected alarm is locked successfully.

Note: The procedure for locking history alarm and locking


notification is same as Locking Real-time Current Alarm.
Related
Information

Select a locked alarm and click

button to unlock.

Removing History Alarms data


Purpose
Prerequisites

Procedure

To remove history alarms data


Prior to performing this task, ensure the following:

iTCM server is running normally.

Real-time monitoring is open.

Click
button on Realtime History Alarms pane, as shown
in Figure 19.
FIGURE 19 REMOVING ALARM DAT A

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17

ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

Result

All history alarms data are removed from Realtime History


Alarms list.
Note: The procedure for removing all notification data refer
to Removing History Alarms data.

Acknowledging/Unacknowledging
Alarms
Purpose

To acknowledge or unacknowledge the alarms

Note: If the system generates a new alarm, set the


acknowledged and handled alarm to acknowledge status to
distinguish from the unacknowledged alarms.
While performing acknowledgement operation, the system asks
to enter acknowledgement information, at the same time,
automatically records acknowledgement time and operator.

Prerequisites

Steps

Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to acknowledge the alarms:


1. Select one or multiple alarms from the alarm list, right-click
and select Acknowledge from the pop-up menu, as shown
in Figure 20.

Note: Hold Ctrl key to select multiple alarms, and hold


Shift key to select multiple continuous alarms. Click an alarm
and then drag the mouse to select the adjacent alarms.

18

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Chapter 2 Alarm Monitoring and Operations

FIGURE 20 ACKNOWLEDGING AL ARMS

2. Acknowledge Alarm input box appears, as shown in Figure


21. Input the acknowledgement information. Click OK to
save the acknowledgement information.
FIGURE 21 ACKNOWLEDGEMENT INFORM ATION BOX

Note: The maximum length is 125 characters. User may


also leave the acknowledgement information blank.

END OF STEPS
Result

After acknowledgement, the alarm status is acknowledged.


Acknowledgement
operator
is
the
current
operator.
Acknowledgement time is the time the acknowledgement is

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

performed. Details tab gives the detail information entered in


the acknowledgement information box. After acknowledging the
alarm, the exclamatory mark
as shown in Figure 22.

disappears from the alarm list,

FIGURE 22 ALARM ACKNOWLEDGEMENT RESULT

Clearing Alarms
Purpose

To clear alarms from the current alarms list after handling

Note: Cleared current alarms are saved as history alarms.

Warning: Alarm clearing only clears the alarms from


current alarm view, but not those on the NEs. If the alarm
synchronization is performed, the system reports all the alarms
on the NEs and shows them on the current alarm view.

Prerequisites

Steps

Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to clear alarms:


1. Select one or more alarms from the alarm list, right-click and
select Clear from the pop-up menu, as shown in Figure 23.

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FIGURE 23 CLEARING ALARM

2. A confirmation dialog box pops up, click OK to confirm.


END OF STEPS

Result

The cleared alarms no longer exist in the current alarm list. At


the same time, they are added to the history alarm.

Note: Clearing of history alarms, notifications are not


supported.

Forwarding Alarm
Purpose

To forward important alarms to the specified agent through mail


or short message for more efficient alarm handling
Note: User may forward the alarm manually or set the
condition to forward the alarm automatically.

Prerequisites

Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

The system is connected to the Simple Mail Transfer Protocol


(SMTP) server that is normally running.

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Steps

The system is connected to the short message module that is


normally running.

Perform the following steps to forward alarm details:


1. Select an alarm from the alarm list, right-click and select
Forward from the pop-up menu, as shown in Figure 24.
FIGURE 24 FORWARDING ALARMS

2. Forwarding Setup dialog box pops up. Input email address


in Forwarded-to Email Address and/or phone number in
Forwarded-to Phone Number, as shown in Figure 25.
FIGURE 25 FORWARDING SETUP

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i.

Click Select to forward alarm to the user, Select a User


interface pops up, as shown in Figure 26.
FIGURE 26 SELECTING A USER

ii. Select a user from Existing Users and click OK.


3. Forwarding Setup dialog box appears, as shown in Figure
27. Click OK to confirm.
FIGURE 27 FORWARDING SETUP

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Note:

User may enter multiple addresses, separated with commas.


The maximum length is 101 characters.
User may enter multiple phone numbers, separated with
commas. The maximum length is 51 characters.

END OF STEPS
Result

If forwarding through Email is specified, the mailbox should


receive the correct Email. If forwarding through short message
is specified, the phone should receive the correct short message.

Note: Forwarding of history alarms, notifications are not


supported.

Creating Rule
Purpose
Prerequisites

Steps

To create alarm management rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create alarm management rule:


1. Select an alarm from the alarm list, right-click and select
Create Rule from the pop-up menu, as shown in Figure 28.

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FIGURE 28 CREATING RULE

2. Create Rule dialog box appears, as shown in Figure 29,


select rule type and click OK.
FIGURE 29 MANAGEMENT RULES

3. Alarm Persisting Rule dialog box appears displaying the


existing set condition, as shown in Figure 30. Input rule
name and description, choose persist time and persist state.
Modify rule action as required.

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FIGURE 30 AL ARM PERSISTING RULE DIALOG BOX (INFORM ATION)

4. Click on Selection tab. Choose the required options in the


left pane and corresponding options in the right pane, as
shown in Figure 31. For more details, refer to Querying
Current Alarms by Search Condition.

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FIGURE 31 AL ARM PERSISTING RULE DIALOG BOX (SELECTION)

5. Click OK to confirm.
END OF STEPS
Result

The new rule appears in the alarm acknowledging rule list.

Viewing Related Rule


Purpose
Prerequisites

Steps

To view the related alarm management rules


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create alarm management rule:


1. Select an alarm from the alarm list, right-click and select
Related Rule from the pop-up menu, as shown in Figure 32.

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FIGURE 32 VIEWING RELATED RULES

2. Potential Affecting Rules dialog box appears, as shown in


Figure 33. To enable, disable, modify or delete the rule rightclick the rule and select the required option.
FIGURE 33 POTENTIAL AFFECTING RULE

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Table 6 describes the buttons present on the Potential


Affecting Rule box.
TABLE 6 BUTTONS ON ALARM RACK

Button

Description

Function

Modify

To modify alarm management rule

Enable

To enable alarm management rule

Disable

To disable alarm management rule

Delete

To delete alarm management rule

END OF STEPS

Viewing Alarm Details


Purpose
Prerequisites

To view alarm details


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

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Procedure

Double-click or right-click an alarm in the alarm list and select


Details from the pop-up menu, as shown in Figure 34.
FI G U R E 3 4 V I E W I N G AL AR M DE T AI L S

Result

30

Details dialog box displays alarm information, as shown in


Figure 35.

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FIGURE 35 ALARM DETAILS

Note: In the Details dialog box, user may acknowledge,


unacknowledge, clear, and forward alarms by using the
appropriate buttons on the right.

Specified Alarms Monitoring


Purpose
Prerequisites

Procedure

To monitor specified alarms


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Right-click an alarm in the alarm list and select Specified


Alarms Monitoring from the pop-up menu, as shown in Figure
36.

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FI G U R E 3 6 S E L E C T I N G SP E C I F I E D AL AR M S M O N I T ORI N G

Result

Specified Alarms Monitoring dialog pops up, as shown in


Figure 37.
FIGURE 37 SPECIFIED ALARMS MONITORING

Related
Information

32

To cancel alarm monitoring, select the alarm in Specified


Alarms Monitoring dialog, right-click and select Remove from
the pop-up menu, as shown in Figure 38.

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FIGURE 38 CANCELING EXTRA MONITORING

Changing View to Topology Map


Purpose
Prerequisites

Procedure

To change the view to topology map


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Right-click an alarm in the alarm list and select Go to Topo Map


from the pop-up menu, as shown in Figure 39.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 39 CHANGING VIEW TO TOPOLOGY M AP

Result

The topology map is displayed, as shown in Figure 40.


FIGURE 40 TOPOLOGICAL M AP

Place the cursor on the network element in the navigation tree


to view current alarms of the particular network element, as
shown in Figure 41.

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FI G U R E 4 1 V I E W I N G AL AR M DE T AI L S

Real-time Notification
Monitoring
Real-time notification provides instant detection of faults that
occur during system operations and are irrecoverable.

Monitoring Real-time Notification


Purpose

To monitor real-time notifications of the system

Prerequisites

Prior to performing this task, make sure that the iTCM server is
running normally.

Procedure

Click Query Realtime Notification Monitor in the fault


management interface, as shown in Figure 42 to open Realtime
Notifications pane shown in Figure 43.

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FIGURE 42 ACCESSING REALTIME NOTIFICATION MONITORING

FIGURE 43 REALTIME NOTIFICATIONS PANE

Result
Related
Information

Realtime Notifications pane displays real-time notifications.


Table 7 describes the buttons on the realtime notification pane.
TABLE 7 BUTTONS ON REAL-TIME NOTIFICATION P ANE

Button

36

Description

Function

Count

To count real time notifications

Customize
display
column

To customize the display columns

Export

To export all notifications to a file

Print

To print all notifications appear in the


real-time notifications monitoring view

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Button

Description

Function

Remove all
data

To remove all notification data from


the list

Lock

To lock the selected notification, so


that they are always selected when
the notification list changes

Note: Real-time notification operations are same as real


time alarm operations for more details refer to Real-time Alarm
Monitoring.

Alarm Query
Alarm query operation is used to query current alarms, history
alarms and notifications stored in the database.

Querying Current Alarms by Search


Condition
Purpose
Prerequisites

Steps

To query current alarms by search condition


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to query current alarms:


1. Click Query View Current Alarms in the fault
management interface, as shown in Figure 44, to open
Current Alarm Query Conditions pane, shown in Figure 45.

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FIGURE 44 VIEWING CURRENT AL ARMS

FIGURE 45 CURRENT AL ARM QUERY CONDITIONS

button to open Query Current Alarm dialog box,


2. Click
as shown in Figure 46.

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FIGURE 46 QUERY CURRENT AL ARM

Table 8 describes the system type parameters.


TABLE 8 SYSTEM TYPE PARAMETERS

Parameter

Description

Alarm Box Link


Break Alarm

When the link between alarm box and


peripheral system breaks, the alarm
module generates alarm.

Correlation Alarm

The alarms that occur in the system are


correlated in some way, and the alarms are
generated according to the correlation rule.

Link Alarm

When the link between the iTC equipment


and OMC server is interrupted, the
background alarm module generates link
alarm. When the link becomes normal, the
system automatically recovers.

Local and Remote


OMC Linkdown
Alarm

When the link of local OMC or remote OMC


is down, the alarm in generated.

NE Alarm

When the Network Element has fault, the


alarm module generates an alarm.

Performance QoS
Alarm

When the quality of service is affected, an


alarm is generated.

System

The system management module monitors

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Parameter

Description

Management

the running status of the specified


equipment, for example, server
CPU/memory/hard disk utilization. If some
indices fail to reach the preset thresholds,
system management alarms are generated.

Table 9 describes the parameters used in alarm query.


TABLE 9 P ARAMETERS FOR CURRENT ALARM QUERY

Parameter

Description

Value Range

ID

Alarm identification
number

1~
999999999999999

Location of the current


alarm
Location

Alarm code

40

For example, subnet,


management NE, rack,
board, and CPU
Predefined number for
particular alarm. For
example, cell break
alarm: 1889968

Alarms of different
system types have
different locations

All the alarm codes in


the list

Severity

Severity of the alarm

Critical, major, minor,


warning

Alarm Type

It may be processing
alarm, QoS alarm,
environment alarm,
equipment alarm,
communication alarm,
and OMS alarm

Processing alarm, QoS


alarm, environment
alarm, equipment
alarm, communication
alarm, and OMS alarm

Probable
cause

The probable cause


shown by the system is
related to alarm code
selected

All the causes in the


list

Happen time

Time when the alarm


occurs

The period specified


by begin time, end
time, or both

Acknowledge
ment status

Acknowledgement
status of the alarm

Acknowledged,
unacknowledged

(Un)acknowle
dge operator

Operator who
acknowledges/ un
acknowledges the
alarm

None

(Un)acknowle
dging time

Time when the alarm is


acknowledged/unackno
wledged

The period specified


by begin time, end
time, or both

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Parameter

Description

Value Range

Details

Details of the alarm

None

3. After selecting query condition, click OK.


END OF STEPS

Result

System displays all current alarms that meet the set conditions,
as shown in Figure 47.
FIGURE 47 QUERY RESULT

Table 10 describes the button on View Current Alarm pane.


TABLE 10 BUTTON ON VIEW CURRENT ALARM P ANE

Button

Description

Function

Alarm count

To count the alarms in the real-time


alarm monitoring

Customize
display
column

To customize the display columns to


show in the alarm list

Export

To export all the alarms in the realtime alarm monitoring view to a file

Print

To print the alarms in the real-time


alarm monitoring view

Reset query
conditions

To reset the query conditions

Lock

To lock the selected alarms, so that


they are always selected when the
alarm list changes

Auto refresh

To refresh the current alarms


automatically

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

Querying History Alarms by Search


Condition
Purpose
Prerequisites

Steps

To query history alarms by search condition


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps, to query history alarms:


1. Click Query
View History Alarms in the fault
management interface, as shown in Figure 48, to open
History Alarm Query Conditions pane, shown in Figure 49.
FIGURE 48 VIEWING HISTORY AL ARMS

FIGURE 49 HISTORY AL ARM QUERY CONDITION

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Chapter 2 Alarm Monitoring and Operations

2. Click
button in History Alarm Query Conditions pane
to open Query Current Alarm dialog, shown in Figure 50.
FI G U R E 5 0 QU E R Y H I S T OR Y AL AR M

3. After selecting query conditions, click OK.

Note: For more details about selecting query condition,


refer to Querying Current Alarms by Search Condition.
END OF STEPS

Result

System displays all history alarms that meet the set conditions,
as shown in Figure 51.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 51 QUERY RESULT

Querying Notifications by Search


Condition
Purpose
Prerequisites

Steps

To query notifications by search condition


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to query notifications:


1. Click Query View Notifications in the fault management
interface, as shown in Figure 52, to open Notification
Query Conditions pane, shown in Figure 53.
FIGURE 52 VIEWING NOTIFICATIONS

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FIGURE 53 NOTIFICATION QUERY CONDITION

button to open Query Notification dialog box, as


2. Click
shown in Figure 54.
FIGURE 54 QUERY CURRENT NOTIFICATIONS

3. After selecting query condition, click OK.

Note: For more details about selecting query condition,


refer to Querying Current Alarms by Search Condition.
END OF STEPS
Result

System displays all notifications that meet the set conditions, as


shown in Figure 55.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 55 QUERY RESULT

Creating New Query Condition


Purpose

Prerequisites

Steps

To create new alarm query condition for current alarm, history


alarm, or notification
Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create alarm query alarms:


1. Click Query View
management interface.

Current

Alarms

in

the fault

2. Click
button to open Current Alarm Query Condition
dialog, as shown in Figure 56.

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FIGURE 56 CREATING QUERY CONDITION

3. Select the query conditions and click OK.


END OF STEPS
Result

New query condition is created that appears in the list.

Advanced Search
Purpose

Prerequisites

Steps

To search the current alarms, history alarms, or notifications by


the query condition
Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to query current alarm by advance


search:
1. Click Query View Current Alarms in the fault
management interface to open Current Alarm Query
Conditions pane.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

2. Select a query condition and click


Figure 57.

button, as shown in

FIGURE 57 ADVANCE SEARCH

END OF STEPS
Result

Query result appears, as shown in Figure 58.


FIGURE 58 QUERY RESULT

Modifying Query Condition


Purpose
Prerequisites

48

To modify query conditions


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

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Steps

Perform the following steps to modify query conditions:


button or right-click and
1. Select a query condition, click
click Modify, as shown in Figure 59.
FIGURE 59 MODIFYING QUERY CONDITION

2. Query conditions dialog box appears, as shown in Figure 60.


Modify the conditions as required and click OK.
FIGURE 60 QUERY CONDITIONS

END OF STEPS
Result

The query conditions are modified.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

Deleting Query Condition


Purpose
Prerequisites

Steps

To delete query conditions


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to modify query conditions:


1. Select a query condition, click
click Delete.

button or right-click and

2. A confirmation dialog box appears, click OK to confirm.


END OF STEPS
Result

The selected query condition is deleted.

Note: Click

button to refresh the query conditions

Alarm Synchronization
Alarm synchronization is used to ensure the integrity and
consistency of the alarms view.
When connection between OMC server and NE is interrupted, NE
cannot report its latest alarms to OMC server. After the
connection recovers, system automatically issues an alarm
synchronization command to synchronize the alarms. The user
may also perform alarm synchronization operation to ensure the
integrity and consistency of the alarms view.

Synchronizing the Alarm


Purpose
Prerequisites

To perform alarm synchronization


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

50

The link between the iTC equipment and OMC server is


normal.

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Steps

Perform the following steps to synchronize alarms:


1. Click Query Alarm Synchronization in the fault
management interface, as shown in Figure 61, to open
Alarm Synchronization dialog box, shown in Figure 62.
FIGURE 61 AL ARM SYNCHRONIZATION

FIGURE 62 SELECTING ALARM SYNCHRONIZATION CONDITION

2. Select Location for synchronization, as shown in Figure 63


and click OK.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 63 AL ARM SYNCHRONIZATION

END OF STEPS
Result

If synchronization is successful, system shows synchronization


success message.
System synchronizes the alarm data at the specified position.

Alarm Statistics
Alarm statistics option is used to view the alarm statistics report
of the system. Report management collects all alarm statistics
report and performance management reports of the system.

Viewing Alarm Statistics Report


Template
Purpose
Prerequisites

52

To view alarm statistics report template


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

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Procedure

Click Query
History Alarm Statistics
management interface, as shown in Figure 64.

in

the

fault

FIGURE 64 AL ARM STATISTICS

Result

Report management interface appears, List of Report


Templates pane displays alarm statistics templates, as shown
in Figure 65.
FIGURE 65 REPORT TEMPLATE LIST

Previewing Alarm Statistics Report


Purpose
Prerequisites

To preview alarm statistics report


Prior to performing this task, ensure the following:

iTCM server is running normally.

Report management interface is open.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

Steps

Perform the following steps to preview alarm statistics report:


1. Select a report from the list in the List of Report Template
pane.

Note: The default alarm statistics report templates are:

Alarm frequency statistics by alarm description

Alarm frequency statistics by alarm position

Alarm frequency statistics by alarm reason

Alarm frequency statistics by alarm severity

Alarm frequency statistics by alarm type

Alarm frequency statistics by confirm state

Alarm frequency statistics by date busy time

Alarm frequency statistics by restore state

Alarm period statistics by alarm description

Alarm period statistics by alarm position

Alarm period statistics by alarm reason

Alarm period statistics by alarm severity

Alarm period statistics by alarm type

Alarm period statistics by alarm confirm state

Alarm period statistics by date busy time

2. Right-click the report and click Preview Report or click


button, as shown in Figure 66, to open Parameter Input
Box, shown in Figure 67.
FIGURE 66 PREVIEWING REPORT

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FIGURE 67 P AR AMETER INPUT BOX

3. Select related conditions. For details, refer to Querying


Current Alarms by Search Condition.
4. Click Other Condition and set the conditions as per
requirements, as shown in Figure 68.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 68 SETTING OTHER CONDITION

5. After completing all settings, click OK.


END OF STEPS

Result

56

System displays the report, as shown in Figure 69.

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FIGURE 69 AL ARM STATISTICS REPORT PREVIEW

Note: System supports exporting report to xls, html,


pdf, and csv files. Select the required file type by clicking the
to save in xls file. Click
button. For example click
button to print alarm statistics report. For more details about
report management refer to, ZXG10 iTC (V1.00) Network
Management Operation Manual (Performance Management).

Creating Alarm Statistics Report


Task
Purpose
Prerequisites

Steps

To create alarm statistics report task


Prior to performing this task, ensure the following:

iTCM server is running normally.

Report management interface is open.

Perform the following steps to create alarm statistic report task:


1. Click Report Management and select Report Task
Management, as shown in Figure 70, to open List of
Report Tasks pane, shown in Figure 71.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 70 CREATING REPORT TASK

FIGURE 71 LIST OF REPORT TASK

2. Click
button, Create Report Task Step 1 of 3 dialog
box pops up, as shown in Figure 72.
FIGURE 72 CREATE REPORT TASK (STEP 1 OF 3)

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3. After selecting the parameters click Next. Create Report


Task Step 2 of 3 dialog box appears, as shown in Figure 73.
FIGURE 73 CREATE REPORT TASK (STEP 2 OF 3)

4. After selecting the parameters click Next. Create Report


Task Step 3 of 3 dialog box appears, as shown in Figure 74.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 74 CREATE REPORT TASK (STEP 3 OF 3)

Table 11 describes the parameters used in report task


creation.
TABLE 11 PAR AMETERS FOR CREATING REPORT TASK

60

Parameter

Setting

Description

Execution
cycle

Hourly, Daily,
Weekly, and so
on.

Select an appropriate cycle


to suit the needs.

Basic
information

Task name, Task


description, Auto
re-act, Creator,
Creator time,
Modifier, Modifier
time, File type,
File save URL.

Set the appropriate task


name and task description
as needed.

E-mail setup

Receiver,
Attachment type

Select the receiver and


attachment type as
needed.

Template
selection

Select alarm
statistic
templates.

Select the report template


from the template
navigation tree.

Policy
customization

Effective period
and triggering
time.

Set the appropriate


effective period and
triggering time as needed.

Parameter
configuration

Parameter
configuration.

Refer to Querying Current


Alarms by Search
Condition.

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5. Check Save as a predefined template? check box to save


the template.
6. Click Finish to complete the process.
END OF STEPS

Result

Report task is created successfully. Figure 75 shows the created


report task in report task list.
FIGURE 75 LIST OF REPORT TASKS

Related
Information

Table 12 describes the buttons on the List of Report Tasks


pane.
TABLE 12 BUTTONS ON LIST OF REPORT TASK PANE

Button

Description

Function

Create task

To create a new report task

Merge task

To merge the created tasks

Modify task

To modify the created task

View task

To view the attributes of the created


task

Delete task

To delete created task

Move task

To move report task to different node

View task log

To view report task logs

Query task

To query report tasks

Refresh task

To refresh report tasks

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Chapter

Alarm Settings
This chapter describes alarm setting, including management
rule setting, maintenance suggestion setting, severity regrading setting, dry contact alarm setting, alarm preference
setting and alarm box setting.

Management Rule Setting


Management rule setting is used to set alarm management
rules. For example, setting alarm acknowledging rule, alarm
clearing rule, alarm counting rule, etc.

Opening Management Rule


Setting Interface
Purpose
Prerequisites

Procedure

To open management rule setting interface


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Click Setting Management Rule Setting on the Fault


Management interface, as shown in Figure 76, to open
Management Rule Setting interface, shown in Figure 77.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 76 OPENING M ANAGEMENT RULE SETTING

FIGURE 77 MANAGEMENT RULE SETTING

Result

Management rule setting interface opens.


Table 13 describes the alarm rule types of management rule
setting interface.
TABLE 13 ALARM RULES IN M AN AGEMENT RULE SETTING INTERFACE

64

Effective
Range

Rule

Function

Alarm
acknowledging
rule

If an alarm reported meets the


rule, the status of the alarm is set
to acknowledged status.

Backward
Effective

Alarm clearing
rule

If an alarm reported meets the


rule, the alarm is directly cleared
from the current alarm list, and
stored to the history alarm
database.

Backward
effective

Backward
Effective

Alarm counting
rule

When the current alarm occurs


within the specified period of times
and exceeding the specified
threshold, a new count alarm is
generated. Both the reported
alarms and the count alarm are
stored to the database, and shown

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Chapter 3 Alarm Settings

Rule

Function

Effective
Range

on the current alarm real-time


monitoring interface.

Alarm delaying
rule

If an alarm reported meets the


rule, it is shown in the real-time
current alarm monitoring interface
of the client, after the specified
delay.

Backward
Effective

Alarm discarding
rule

If an alarm reported meets the


rule, it is directly discarded, that
is, not stored to the database, nor
shown in the real-time current
alarm monitoring interface.

Backward
Effective

Alarm forwarding
rule

If an alarm reported meets the


rule, the alarm is notified to the
specified user through mail or
short message.

Backward
Effective

Alarm global
filtering rule

If an alarm reported meets the


rule, it is only stored to the
database, but not shown in the
real-time current alarm monitoring
interface.

Forward
Effective

Alarm merging
rule

If a number of current alarms


meet the rule, only one is shown
in the current alarm real-time
monitoring interface of the client.

Backward
Effective

Backward
Effective

Alarm persisting
rule

If a current alarm meets the rule


having their acknowledged or
active status persisting
(acknowledgement time or current
time minus happen time) longer
than the specified time, the level
of the alarm is escalated or a new
alarm is created, and shown in the
current alarm real-time monitoring
interface.

Alarm restraining
rule

As long as the root alarm exists or


occurs, the consequential alarm is
not shown in the current alarm
real-time monitoring interface of
the client.

Backward
Effective

Alarm user
filtering rule

If an alarm reported meets the


rule, it is not shown in the realtime current alarm monitoring
interface of the rule creator.

Backward
Effective

Notification
discarding rule

If a notification reported meets the


rule, it is directly discarded, that
is, neither stored to the database
nor shown in the real-time
notification interface.

Backward
Effective

Notification global
filtering rule

If a notification reported meets the


rule, it is only stored to the

Forward
Effective

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

Rule

Function

Effective
Range

database, but not shown in the


real-time current notification
monitoring interface.

Creating Alarm Acknowledging


Rule
Purpose
Prerequisites

Steps

To create alarm acknowledging rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create alarm acknowledging


rule:
1. Select Alarm Acknowledging Rule from Rule Type
drop down list, as shown in Figure 78.
FIGURE 78 SELECTING ALARM ACKNOWLEDGING RULE

2. Click
button on the toolbar. Alarm Acknowledging
Rule dialog box pops up, as shown in Figure 79.

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Chapter 3 Alarm Settings

FIGURE 79 AL ARM ACKNOWLEDGING RULE

3. Input rule name and description.


4. Check the acknowledge operation While Reporting or
While Restoring.
5. Select related acknowledging conditions. For details, refer
to Querying Current Alarms by Search Condition.
6. Click OK to confirm.
END OF STEPS
Result

The new rule appears in the alarm acknowledging rule list.

Creating Alarm Clearing Rule


Purpose
Prerequisites

To create alarm clearing rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

Steps

Perform the following steps to create alarm clearing rule:


1. Select Alarm Clearing Rule from Rule Type drop-down
list.
2. Click
button. Alarm Clearing Rule dialog box pops
up, as shown in Figure 80.
FIGURE 80 ALARM CLEARING RULE

3. Input rule name and description.


4. Select the related conditions. For details,
Querying Current Alarms by Search Condition.
5. Click OK.
END OF STEPS
Result

The new rule appears in the alarm clearing rule list.

Creating Alarm Counting Rule


Purpose
Prerequisites

To create alarm counting rule


Prior to performing this task, ensure the following:

68

iTCM server is running normally.

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refer to

Chapter 3 Alarm Settings

Steps

Fault management interface is open.

Perform the following steps to create an alarm counting rule:


1. Select Alarm Counting Rule from Rule Type dropdown list.
2. Click
button. Alarm Counting Rule dialog box pops
up, as shown in Figure 81.
Alarm Counting Rule dialog box includes Information
and Selection tabs. Figure 81 shows Information tab.
FIGURE 81 ALARM COUNTING RULE (INFORMATION)

Figure 82 shows Selection tab.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 82 ALARM COUNTING RULE (SELECTION)

3. Select the related conditions. For details,


Querying Current Alarms by Search Condition.
4. Click OK.
END OF STEPS
Result

The new rule appears in the alarm counting rule list.

Creating Alarm Delaying Rule


Purpose
Prerequisites

70

To create alarm delaying rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

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refer to

Chapter 3 Alarm Settings

Steps

Perform the following steps to create alarm delaying rule:


1. Select Alarm Delaying Rule from Rule Type drop-down
list.
2. Click
button. Alarm Delaying Rule dialog box pops
up, as shown in Figure 83.
FIGURE 83 ALARM DELAYING RULE

3. Input rule name and description.


4. Select alarm delay time (Value range: 10 ~ 1800 sec,
Default value: 10 sec).
5. Select the related conditions. For details,
Querying Current Alarms by Search Condition.

refer to

6. Click OK.
END OF STEPS
Result

The new rule appears in the alarm delaying rule list.

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Creating Alarm Discarding Rule


Purpose
Prerequisites

Steps

To create alarm discarding rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create alarm discarding rule:


1. Select Alarm Discarding Rule from Rule Type dropdown list.
2. Click
button. Alarm Discarding Rule dialog box
pops up, as shown in Figure 84.
FIGURE 84 ALARM DISCARDING RULE

3. Input rule name and description.

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Chapter 3 Alarm Settings

4. Select the related conditions. For details,


Querying Current Alarms by Search Condition.

refer to

5. Click OK.
END OF STEPS
Result

The new rule appears in the alarm discarding rule list. The
alarms, meeting the set rule are directly discarded instead of
displaying on the client.

Creating Alarm Forwarding Rule


Purpose
Prerequisites

Steps

To create alarm forwarding rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create alarm forwarding rule:


1. Select Alarm Forwarding Rule from Rule Type dropdown list.
2. Click
button. Alarm Forwarding Rule dialog box
pops up, as shown in Figure 85.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 85 ALARM FORWARDING RULE

3. Input rule name and description.


There are two methods to select user information:
Method 1:
i.

74

Click Select to select existing user. Select a User


dialog box appears, as shown in Figure 86.

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Chapter 3 Alarm Settings

FIGURE 86 SELECT A USER DIALOG BOX

ii. Double-click the user name in Existing User box to


add the user, and click OK.
Method 2:
i.

Click Custom to add new user, a dialog box pops up,


as shown in Figure 87.

ii. Type user name, address, and phone number, and


click OK.
FIGURE 87 SETTING FORWARD TO USER

4. Check Forward Cycle Setting to set day and time.


i.

Select forward cycle day (Value range: 1 ~ 365,


default value: 7).

ii. Select begin time and end time.


iii. Click User Setting to open User Setting box, as
shown in Figure 88.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 88 USER SETTING

iv. Select day, check user name, and click OK.


5. Click Selection tab, select the related conditions. For
details, refer to Querying Current Alarms by Search
Condition.
6. Click OK.
END OF STEPS
Result

The new rule appears in the alarm forwarding rule list.

Creating Alarm Global Filtering


Rule
Purpose
Prerequisites

Steps

76

To create alarm global filtering rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create alarm global filtering


rule:

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Chapter 3 Alarm Settings

1. Select Alarm Global Filtering Rule from Rule Type


drop down list.
button. Alarm Global Filtering Rule dialog
2. Click
box pops up, as shown in Figure 89.
FIGURE 89 ALARM GLOBAL FILTERING RULE

3. Input rule name and description.


4. Select the related conditions. For details,
Querying Current Alarms by Search Condition.

refer to

5. Click OK.
END OF STEPS
Result

The new rule appears in the alarm global filtering rule list,
and the alarms meeting the rule are not shown on the client.

Creating Alarm Merging Rule


Purpose

To create alarm merging rule

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

Prerequisites

Steps

Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create alarm merging rule:


1. Select Alarm Merging Rule from Rule Type drop-down
list.
2. Click
button. Alarm Merging Rule dialog box pops
up, as shown in Figure 90.
FIGURE 90 ALARM MERGING RULE

3. Input the rule name and description.


4. Select the related conditions. For details,
Querying Current Alarms by Search Condition.

refer to

5. Check Log activities when the rule works check box


to record the activities.
6. Click OK.

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Chapter 3 Alarm Settings

END OF STEPS
Result

The new rule appears in the alarm merging rule list.

Creating Alarm Persisting Rule


Purpose
Prerequisites

Steps

To create alarm persisting rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create alarm persisting rule:


1. Select Alarm Persisting Rule from Rule Type dropdown list.
2. Click
button. Alarm Persisting Rule dialog box
pops up, as shown in Figure 91.
Alarm Persisting Rule includes Information
Selection tabs. Figure 91 shows Information tab.

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and

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 91 AL ARM PERSISTING RULE (INFORM ATION)

Table 14 describes the


persisting rule creation.

parameters

used

in

alarm

T AB L E 1 4 PAR AM E T E R S F O R AL AR M P ER S I S T I N G R ULE C R E AT I O N

80

Parameter

Description

Value Range

Default

Rule Name

Rule name

0 ~ 25 letters

None

Description

Description of
the counting
rule

None

Persist time

Alarm
persisting time

1 - 2147483647

1 Hour

Persist state

Alarm
persisting state

Acknowledged
state and active
state.

Active
State

Severity
raise

Severity of the
new alarm

Critical, Major,
Minor, Warning

Alarms
upgrade
one level

New alarm
Severity

New alarm
severity

Critical, Major,
Minor, Warning

Critical

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Chapter 3 Alarm Settings

Parameter

Description

Value Range

Default

New alarm
information

Information
about new
alarm

None

Figure 92 shows Selection tab.


FIGURE 92 ALARM PERSISTING RULE (SELECTION)

3. Input the rule name and description.


4. Select the related conditions. For details,
Querying Current Alarms by Search Condition.

refer to

5. Check Log activities when the rule works check box


to record the activities.
6. Click OK.
END OF STEPS
Result

The new rule appears in the alarm persisting rule list.

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Creating Alarm Restraining Rule


Purpose
Prerequisites

Steps

To create alarm restraining rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create alarm restraining rule:


1. Select Alarm Restraining Rule from Rule Type dropdown list.
2. Click
button. Alarm Restraining Rule dialog box
pops up, as shown in Figure 93.
FIGURE 93 ALARM RESTRAINING RULE

3. Input the rule name and description.


4. Click Setting tab in Root alarm field, Root Alarm
dialog box pops up, as shown in Figure 94.

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Chapter 3 Alarm Settings

FIGURE 94 ROOT AL ARM

5. Select alarm information such as


Location, Alarm Code, and click OK.

System

Type,

6. Click
New
tab
Consequential
alarm
field.
Consequential alarm dialog box pops up, as shown in
Figure 95.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 95 CONSEQUENTIAL AL ARM

7. Select alarm information such as


Location, Alarm Code, and click OK.

System

Type,

8. Alarm Restraining Rule list appears, displaying the


selected alarm information, as shown in Figure 96.

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Chapter 3 Alarm Settings

FIGURE 96 ALARM RESTRAINING RULE

9. Check or uncheck the option Show consequential


alarm after root alarm restored as required, and click
OK
END OF STEPS
Result

The new rule appears in alarm user restraining rule list.

Creating Alarm User Filtering Rule


Purpose
Prerequisites

Steps

To create alarm user filtering rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create alarm user filtering rule:


1. Select Alarm User Filtering Rule from Rule Type dropdown list.

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2. Click
button. Alarm User Filtering Rule dialog box
pops up, as shown in Figure 97.
FIGURE 97 ALARM USER FILTERING RULE

3. Input the rule name and description.


4. Select the related conditions. For details,
Querying Current Alarms by Search Condition.

refer to

5. Click OK.
END OF STEPS
Result

The new rule appears in the alarm user filtering rule list.

Creating Notification Discarding


Rule
Purpose
Prerequisites

86

To create notification discarding rule


Prior to performing this task, ensure the following:

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Chapter 3 Alarm Settings

Steps

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create notification discarding


rule:
1. Select Notification Discarding Rule from Rule Type
drop-down list.
button. Notification Discarding Rule dialog
2. Click
box pops up, as shown in Figure 98.
FIGURE 98 NOTIFICATION DISCARDING RULE

3. Input the rule name and description.


4. Select the related information and click OK.
For selecting related information, refer to Querying
Current Alarms by Search Condition.
END OF STEPS
Result

The new rule appears in the notification discarding rule list.

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Modifying Rule
Purpose
Prerequisites

Steps

To modify alarm management rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to modify alarm management


rule:
1. Select a filtering rule on Management Rule Setting
interface, and click
or right-click the selected rule
and select Modify, as shown in Figure 99.
FIGURE 99 MODIFYING MANAGEMENT RULE

2. The rule edit interface appears, modify the parameters as


required.
3. After modifying the parameters, click OK.
END OF STEPS
Result

The modified rule appears in the rule list.

Enabling Rule
Purpose

88

To enable alarm management rule

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Chapter 3 Alarm Settings

Note: When an alarm rule is created, it is at Enable


status by default. Only the alarm rules at Enable state are
effective, alarm rules at Disable state are not effective.
Prerequisites

Steps

Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to enable alarm management


rule:
1. Select an alarm management rule on the Management
Rule Setting interface, and click
or right-click the
selected rule and select Enable, as shown in Figure 100.
FIGURE 100 ENABLING ALARM MAN AGEMENT RULE

2. A confirmation dialog box pops up, click OK.


END OF STEPS
Result

The alarm rule is enabled successfully.

Disabling Rule
Purpose
Prerequisites

To disable alarm management rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

Steps

Perform the following steps to disable alarm management


rule:
1. Select a rule on the Management

Rule

Setting

button or right-click the selected


interface, and click
rule and select Disable, as shown in Figure 101.
FIGURE 101 DISABLING MAN AGEMENT RULE

2. A confirmation dialog box pops up, click OK.


END OF STEPS
Result

The alarm rule is disabled successfully.

Deleting Rule
Purpose
Prerequisites

Steps

To delete alarm management rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to delete alarm management rule:


1. Select a filtering rule on the Management Rule Setting
interface, and click
or right-click the selected rule
and select Delete, as shown in Figure 102.

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Chapter 3 Alarm Settings

FI G U R E 1 0 2 D E L E T I N G AL AR M M AN AG E M E N T R U L E

2. A confirmation dialog box appears, click OK.


END OF STEPS
Result

The selected alarm rule is deleted successfully.

Refreshing Rule
Purpose

Prerequisites

Procedure
Result

To refresh alarm management


information from sever

rules

to

obtain

latest

Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Click

button on the Management Rule Setting pane.

Alarm management rules are refreshed.

Maintenance Suggestion
Setting
System provides default suggestions for solving common
alarms. Such suggestions constitute the original alarm
knowledge base of the system.
As the onsite knowledge and experience in handling alarms
accumulate, user may supplement and improve the

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

suggestions in the original alarm database. User may also


add new suggestions to the alarm knowledge base to
improve troubleshooting efficiency and competency.

Opening Maintenance Suggestion


Setting Interface
Purpose
Prerequisites

Procedure

To open maintenance suggestion setting interface


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Click Setting Maintenance Suggestion Setting on the


Fault Management interface to open Maintenance
Suggestion Setting interface, as shown in Figure 103.
FIGURE 103 M AINTEN ANCE SUGGESTION SETTING

Result

Maintenance suggestion setting interface appears, as shown


in Figure 104.
Table 15 describes the
Suggesting Setting pane.

buttons

on

Maintenance

TABLE 15 BUTTONS ON MAINTENANCE SUGGESTION SETTING P ANE

Button

92

Description

Function

New

To create users own maintenance


suggestion for the existing alarm
description and cause

Modify

To modify existing maintenance

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Chapter 3 Alarm Settings

Button

Description

Function
suggestions

Import

To import maintenance suggestions

Export

To export maintenance suggestions

Delete

To delete unnecessary maintenance


suggestions

Refresh

To refresh maintenance suggestions

Find

To find maintenance suggestion

Creating Maintenance Suggestion


Purpose
Prerequisites

Steps

To create maintenance suggestion for an existing alarm


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create


suggestion for the existing alarm description:

maintenance

1. On the Maintenance Suggestion Setting pane, select


system type from System Type drop-down list, as
shown in Figure 104. If the System Type is selected as
All System Type then the

button is disabled.

FIGURE 104 SELECTING SYSTEM TYPE

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2. Click

button on the toolbar.

3. Maintenance Suggestion dialog box pops up, as shown


in Figure 105.
FIGURE 105 M AINTEN ANCE SUGGESTION DIALOG BOX

4. Click Select to select alarm code, Alarm Code dialog


box pops up, as shown in Figure 106. Select the alarm
code and click OK.
FIGURE 106 SELECTING ALARM CODE

5. Click Select to select reason description, Reason


Description dialog box pops up, as shown in Figure 107.
Select the alarm description and click OK.

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Chapter 3 Alarm Settings

FIGURE 107 REASON DESCRIPTION

6. Fill in suggestions in Customized Suggestions box and


click OK to save.
END OF STEPS
Result

Maintenance suggestion is created. Upon querying, user may


find the maintenance suggestions.

Modifying Suggestion
Purpose

To modify an existing maintenance suggestion


Note: User may only modify the customized
suggestions for existing maintenance suggestions.

Prerequisites

Steps

Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to modify


suggestion for the existing alarm description:

maintenance

1. On the Maintenance suggestion Setting pane, select


system type from System Type drop-down list.
2. Right-click and select Modify from the pop-up menu, as
shown in Figure 108 or click
button on Maintenance
Suggestion Setting pane. Maintenance Suggestion
dialog box pops up, as shown in Figure 109

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FIGURE 108 M AINTEN ANCE SUGGESTION SETTING

FIGURE 109 MODIFYING MAINTENANCE SUGGESTION

3. Modify suggestions in Customized Suggestions box


and click OK to save.
END OF STEPS
Result

Maintenance suggestion is modified successfully.

Deleting Maintenance Suggestion


Purpose
Prerequisites

96

To delete maintenance suggestions


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

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Chapter 3 Alarm Settings

Steps

Perform the
suggestions:

following

steps

to

delete

maintenance

1. Right-click a maintenance suggestion and click


button, as shown in Figure 110.
FIGURE 110 DELETING M AINTENANCE SUGGESTION

2. A confirmation dialog box appears, click OK.


END OF STEPS
Result

Maintenance suggestion is modified successfully.

Note: The changes made by all users to the alarm


maintenance suggestions are stored in the NM server.
Therefore, refresh the alarm maintenance suggestions in
order to obtain the latest information. Click button
refresh.

to

Finding Maintenance Suggestions


Purpose
Prerequisites

Steps

To find maintenance suggestions for a particular alarm


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to find maintenance suggestions:


1. Click
button on the Maintenance Suggestions
Setting pane.

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2. Find option dialog box pops up, as shown in Figure 111.


Input alarm code and click Find.
FIGURE 111 FINDING MAINTENANCE SUGGESTIONS

END OF STEPS
Result

System point outs selected alarm code and maintenance


suggestions.

Importing Maintenance
Suggestions
Purpose
Prerequisites

Steps

To import maintenance suggestions


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the
suggestions:

following

1. Click
button
Setting pane.

steps

on

to

import

Maintenance

maintenance

Suggestions

2. A confirmation dialog box pops up, as shown in Figure


112. Click OK if required.

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Chapter 3 Alarm Settings

FIGURE 112 CONFIRM ATION DIALOG BOX

3. Import file selection dialog box pops up. Select the


backup data file to import and click Open.

Note: If the system type of the current alarm is


different form that of the alarm to import, select the system
type of the alarm and check whether the imported data are
correct. The imported data may contain alarms of multiple
system types.
END OF STEPS
Result

After importing, the alarm records on the interface should


match the contents of the file.

Exporting Suggestion
Purpose
Prerequisites

Steps

To export maintenance suggestions


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the
suggestion:

following

steps

to

export

maintenance

1. Click
button on the Maintenance Suggestions
Setting pane.
2. Export file selection dialog box appears, as shown in
Figure 113. Select the backup data file and file type to
export and click Save.

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FIGURE 113 EXPORT FILE SELECTION DIALOG BOX

END OF STEPS
Result

File is exported to the selected location.

Severity Re-grading Setting


Generally the system assigns default levels for various
alarms. User may also set alarm levels to suit the operation
needs. Such settings take effect immediately when new
alarms are reported.

Opening Severity Re-grading


Setting
Purpose
Prerequisites

Procedure

100

To open severity re-grading setting interface


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Click Setting Severity Re-grading Setting on Fault


Management interface, as shown in Figure 114, to open
Severity Re-grading Setting interface, shown in Figure
115. The interface shows alarm code, alarm description,
original severity, new severity, and modify status.

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Chapter 3 Alarm Settings

FIGURE 114 SEVERITY RE-GRADING SETTING

FIGURE 115 SEVERITY RE-GRADING SETTING INTERFACE

Result

Severity re-grading setting interface appears.

Modifying Severity Grade


Purpose
Prerequisites

Steps

To modify the severity grade of an alarm


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to modify alarm severity grade:


1. Select an alarm and select a new alarm level in dropdown list under the new severity column, as shown in
Figure 116.

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FIGURE 116 MODIFYING SEVERITY GRADE

2. Click
settings.

button on the toolbar to save the current

Before saving, the Modify Status has a tick , which


means that the current alarm is being modified, as shown
in Figure 117.
FIGURE 117 S AVING NEW SEVERITY

3. After saving, the new severity becomes the new level,


while the symbol disappears from Modify Status
column.
END OF STEPS
Result

102

After successful modification, the alarms have the new


severity.

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Chapter 3 Alarm Settings

Refreshing Severity Grade


Purpose

Prerequisites

Procedure

Result

To refresh alarm severity data to obtain latest information


from server
Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Click
button on Severity Re-grading Setting interface.
The system automatically synchronizes the data from the NM
server and shows the latest severity grades.
The client shows the refreshed alarm severity data stored on
the server.

Importing Severity Re-grading


Data
Purpose
Prerequisites

Steps

To import alarm severity data


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to import alarm severity data:


1. Click

button on Severity Re-grading Setting pane.

2. A confirmation dialog box pops up, as shown in Figure


118. Click OK if required.
FIGURE 118 CONFIRM ATION DIALOG BOX

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3. File open location box pops up, select the file and click
Open to import.
END OF STEPS
Result

Severity re-grading data is imported successfully.

Exporting Severity Re-grading


data
Purpose
Prerequisites

Steps

To export alarm severity data


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to export alarm severity data:


1. Click

button on Severity Re-grading Setting pane.

2. Save file dialog box pops up, select location and click
Save.
END OF STEPS
Result

Severity re-grading data is exported successfully.

Alarm Preferences Setting


Alarm preference setting contains alarm sound setup, alarm
color setup, and forward alarm setup. Alarm sound setup is
used to customize different sounds and alarm color setup is
used to customize different colors for different alarm levels
on the client. This helps to identify the alarms severity based
on alarm sound and color. The system supports aif, au,
mid, and wav sound file types.
Alarm forward template setup is used to customize alarm
forward template and forward the desired alarm information
to the user.

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Chapter 3 Alarm Settings

Opening Alarm Preferences Dialog


Box
Purpose
Prerequisites

Procedure

To open alarm preferences dialog box


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Click Setting Preferences on the Fault Management


interface, as shown in Figure 119, to open Preferences
interface, shown in Figure 120.
FIGURE 119 ALARM PREFERENCES SETTING

Result

Alarm preferences dialog box appears.

Setting Alarm Sound


Purpose
Prerequisites

Steps

To set alarm sound for different alarm levels


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to set sound for alarms:


1. Click Alarm Sound Setup tab in Preferences dialog
box.

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2. Select sound mode in Sound mode drop-down list.


Select, Default, and Play tabs become active, as shown
in Figure 120.
FIGURE 120 SELECTING SOUND PREFERENCE

3. Click Select to select the sound file, file selection dialog


box pops up, select a sound file and click Open.
4. Select alarm sound for different alarm levels and click OK.
END OF STEPS
Result

The sound preferences are in effect immediately after setting.

Setting Alarm Color


Purpose
Prerequisites

106

To set different colors for different alarm levels


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

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Chapter 3 Alarm Settings

Steps

Perform the following steps to set color for an alarm:


1. Click Alarm Color Setup tab in Preferences dialog box,
as shown in Figure 121.
FIGURE 121 SELECTING COLOR PREFERENCE

2. Select color for different levels from the drop-down list


and click OK.
END OF STEPS
Result

The color preferences are in effect immediately after setting.

Setting Alarm Forward Template


Purpose
Prerequisites

To customize alarm forward template


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

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Steps

Perform the following steps to customize alarm forward


template:
1. Click Forward Template Setup on the dialog box, as
shown in Figure 122.
FIGURE 122 SETTING FORWARD TEMPLATE PREFERENCE

2. Click Default to select default settings or edit the content


and click Examine to set.
3. Click OK to set alarm forward template.
END OF STEPS
Result

Alarm forward template is customized successfully.

Alarm Box Setting


Alarm Box (ALB) is an important communication device that
reflects the system alarms in a timely, accurate, and intuitive
manner by visual and audible alarms.
When the alarm box is connected to the OMC, the OMC
directly manages the alarm box. By customizing alarm

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Chapter 3 Alarm Settings

management rules, user may set the start of ALB, alarms,


LCD display levels, and sound levels.

Opening Alarm Box Setting Dialog


Box
Purpose
Prerequisites

Procedure

To open alarm box setting dialog box


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Click Setting Alarm Box Setting on Fault Management


interface, as shown in Figure 123, to open Alarm Box
Setting interface, shown in Figure 124.
FIGURE 123 ALARM BOX SETTING

Table 16 describes the buttons on Alarm Box Setting tab.


TABLE 16 BUTTON ON ALARM BOX SETTING TAB

Button

Description

Function

New

To create new ALB rules

Modify

To modify ALB rules

Enable

To enable ALB rules

Disable

To disable ALB rules

Delete

To delete ALB rules

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Button

Result

Description

Function

Refresh

To refresh ALB rules

Alarm box setting interface appears.

Creating New Alarm Box Rule


Purpose
Prerequisites

Steps

To create alarm box rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to create alarm box rule:


1. Click Query Alarm Box Setting to access the Alarm
Box Setup dialog box, as shown in Figure 123.
2. Select alarm box type, as shown in Figure 124. Alarm box
type includes 3.0 and 2.0.
Note: Alarm box 3.0 states the connection
information of alarm box and server port, alarm box 2.0
states connection information of alarm box port.
FIGURE 124 SELECTING ALARM BOX TYPE

3. Click
button on the toolbar to open Alarm Box
Detail, as shown in Figure 125.

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Chapter 3 Alarm Settings

FIGURE 125 ALARM BOX DETAIL DI ALOG

4. Set alarm box information, an example is shown in Figure


125.
Table 17 describes the parameters used in alarm box
information setting.
T AB L E 1 7 PAR AM E T E R S F O R AL AR M B O X I N F O RM AT I O N S E T T I NG

Parameter

Description

Range

Default

Alarm box
name

Name of the alarm


box

1~25
characters

Alarm box
description

Description of the
alarm box

1~100
characters

Enable state,
disable state

Disable
state

Initial state: enable


or disable

Initial state

After selecting the


enable state, the
NM software sends
alarms to the alarm
box according to
the set alarm box
rule

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Parameter

Description

Range
Valid 32-bit IP
addresses, for
example,
10.36.25.23

Default

Alarm box IP
address

IP address specified
for the alarm box

Alarm box
port

Number of the port


through which the
alarm box
communicates with
the OMC

0 ~ 65536

Display
alarm
severity

Alarm severity
shown on the LCD
screen of the alarm
box

Above Major,
above Minor,
above
Warning, and
None

Above
Major

Sound level of the


alarm box speaker

Above Major,
above Minor,
above
Warning, and
None

Major

Speak alarm
severity

Must be on the
same network
segment as
the NM server

5. Click OK to create the alarm box rules.


END OF STEPS
Result

The alarm box rule list shows the new alarm box rule.

Modifying Alarm Box Rule


Purpose
Prerequisites

Steps

To modify alarm box rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to modify alarm box rule:


1. Select the alarm rule to modify from the ALB rule list.
2. Right-click and select Modify from the pop-up menu or
click

112

button on the toolbar, as shown in Figure 126.

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Chapter 3 Alarm Settings

FIGURE 126 MODIFYING ALARM BOX RULE

3. Alarm Box Detail dialog box pops up, modify the


appropriate information and click OK to save the
modification.
END OF STEPS
Result

The alarm rule is modified successfully.

Enabling Alarm Box Rule


Purpose
Prerequisites

Steps

To enable alarm box rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to enable alarm box:


1. Select the alarm rule to enable from the ALB rule list.
2. Right-click and select Enable from the pop-up menu or
click

button on the toolbar, as shown in Figure 127.

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FIGURE 127 ENABLING ALARM BOX RULE

3. A confirmation dialog box pops up, click OK to confirm.


END OF STEPS
Result

The alarm rule is enabled successfully. Alarm box status


changes to enabled status.

Disabling Alarm Box Rule


Purpose
Prerequisites

Steps

To disable alarm box rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to disable alarm box rule:


1. Select the alarm rule to disable from the ALB rule list.
2. Right-click and select Disable from the pop-up menu or
click

114

button on the toolbar, as shown in Figure 128.

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Chapter 3 Alarm Settings

FIGURE 128 DISABLING ALARM BOX RULE

3. A confirmation dialog box pops up, click OK to confirm.


END OF STEPS
Result

The alarm rule is disabled successfully. Alarm box status


changes to disabled status.

Deleting Alarm Box Rule


Purpose
Prerequisites

Steps

To delete alarm box rule


Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Perform the following steps to delete the alarm box rule:


1. Select the alarm rule from the ALB rule list.
2. Right-click and select Delete from the pop-up menu or
click

button on the toolbar, as shown in Figure 129.

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FI G U R E 1 2 9 D E L E T I N G AL AR M B O X R U L E

3. A confirmation dialog box pops up, click OK to confirm.


END OF STEPS
Result

The alarm rule is deleted successfully.

Refreshing Alarm Box


Purpose

To refresh alarm box rules


Note: The changes made by all users to the ALB rules
are stored in the NM server. Therefore, refresh the ALB rules
in order to obtain the latest information.

Prerequisites

116

Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Procedure

Click
button on the toolbar. The system automatically
synchronizes the latest ALB rules from the NM server and
shows the updated information.

Result

The client shows the same ALB rules as those stored on the
server.

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Chapter

Test Management
This chapter describes test management including test types and
test methods.

Overview
Test management is responsible for routine and instant tests of
Base Station Subsystem (BSS) and ensures that the whole
system runs normally and stably. When fault occurs, test
management is used to find out the fault cause as early as
possible. After troubleshooting, it is used to test whether the
physical equipment and the system have recovered to normal
and ensures that the whole system is stable.
For both instant test and routine test, system automatically
saves test results, so user may query the test result at any time.

Opening Test Management Interface


Purpose

To open test management interface

Prerequisites

Prior to performing this task, ensure that the iTCM server is


running normally.

Procedure

Click View Test Management in iTCM main interface, as


shown in Figure 130, to open Test Management interface,
shown in Figure 131.

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FIGURE 130 OPENING TEST M AN AGEMENT INTERFACE

FIGURE 131 TEST M AN AGEMENT INTERFACE

Result

118

Test management interface appears.

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Chapter 4 Test Management

Instant Test
Instant test is the test task initiated in real-time. At the end of
the test, system immediately returns the test result. Therefore,
instant test is applicable to the system recovery during fault
diagnosis and after the fault is removed.
Instant test may be initiated in the following two ways:

Method 1: In topology tree, right-click test object and select


Execute Instant Test, as shown in Figure 132.
FIGURE 132 EXECUTING INSTANT TEST METHOD 1

Method 2: Click Test Management Start Instant Test,


as shown in Figure 133.
FIGURE 133 EXECUTING INSTANT TEST METHOD 2

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Performing Board Test


Purpose

Prerequisites

Steps

To perform board test to test iTC board condition. It includes


testing whether boards are properly connected, board start time,
querying Ethernet link status of boards, board HW link, chip
function, port condition, and status of the active/standby boards.
Prior to performing this task, ensure the following:

iTCM server is running normally.

Test management interface is open.

Perform the following steps to start board test:


1. In topology tree, right-click the test object and select
Execute Instant Test, or click Test Management Start
Instant Test, to open Device Test dialog box, as shown in
Figure 134.
FIGURE 134 BOARD TEST

2. Select test device from Test Device drop-down list.


3. Select board test form Test Type drop-down list, and click
OK.

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Table 18 describes the parameters.


TABLE 18 PAR AMETERS FOR INSTANT TEST

Parameter

Description

Value Range

Default
Value

Test Device

Test device
object of the
instant test

Board

Board Test: It is used


to test whether the
selected board is in
normal state.

Test Type

Different test
types

Control Stream Test: it


is used to test whether
the control stream
communication is
normal between two
boards.
Media Stream Test: It
is used to test whether
the media stream
communication is
normal between two
boards.
Board Loop Test: It is
used to test whether
the link state is normal
inside the selected
board.

END OF STEPS
Result

The system executes instant test task and returns test result.

Performing Control Stream Test


Purpose

Prerequisites

Steps

To perform control stream test to check whether the control


stream communication is normal between two boards. Link test
between two peripheral boards and the communication link test
between the active and standby boards.
Prior to performing this task, ensure the following:

iTCM server is running normally.

Test management interface is open.

Perform the following steps to start control stream test:


1. In topology tree, right-click the test object and select
Execute Instant Test, or click Test Management Start

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Instant Test, to open Device Test dialog box as shown in


Figure 132 and Figure 133.
2. Select test device from Test Device drop-down list.
3. Select Control Stream Test from Test Type drop-down list.
4. Set test parameters, as shown in Figure 135, and click OK.
FIGURE 135 CONTROL STREAM TEST

Table 19 describes the parameters.


TABLE 19 PAR AMETERS FOR INSTANT TEST

Value Range

Default
Value

Parameter

Description

Test Times

Number of time for


test execution

Test Speed

Test Speed

1 ~ 100 ms

1 ms

Test Target

Target board

1 ~ 100

END OF STEPS
Result

122

The system executes instant test task and returns test result.

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Chapter 4 Test Management

Performing Media Stream Test


Purpose

Prerequisites

Steps

To media stream test to check whether the media stream


communication is normal between two boards within the NE.
Prior to performing this task, ensure the following:

iTCM server is running normally.

Test management interface is open.

Perform the following steps to start media stream test:


1. In topology tree, right-click the test object and select
Execute Instant Test, or click Test Management Start
Instant Test, to open the Device Test dialog box as shown
in Figure 132 and Figure 133.
2. Select test device from Test Device drop-down list.
3. Select Media Stream Test from Test Type drop-down list.
4. Select test target, as shown in Figure 136, and click OK.
FIGURE 136 MEDIA STREAM TEST

END OF STEPS

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Result

The system executes instant test task and returns test result.

Performing Board Loop Test


Purpose

Prerequisites

Steps

To perform board loop test to test whether the link state is


normal inside the selected board.
Prior to performing this task, ensure the following:

iTCM server is running normally.

Test management interface is open.

Perform the following steps to start board loop test:


1. In topology tree, right-click the test object and select
Execute Instant Test, or click Test Management Start
Instant Test, to open the Device Test dialog box as shown
in Figure 132 and Figure 133.
2. Select test device form Test Device drop-down list.
3. Select BoardLoop Test from Test Type drop-down list, as
shown in Figure 137.
FIGURE 137 BOARD LOOP TEST

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Chapter 4 Test Management

4. Select test parameters and click OK.


Table 20 describes the different board loop tests and
parameters.
TABLE 20 BOARD LOOP TEST P AR AMETERS

Test Type
Loop test in 22554
chip of DTB

Parameters/ Value range


Loop Operation: Open local loop, Close
local loop
Chip: 0 ~ 7
E1/IMA No: 0 ~ 3
Time Slot: 0 ~ 31

Loop test in MT90823


E1 chip of DTB

Loop Operation: Connect, Disconnect


Chip: 0 ~ 7
E1/IMA No: 0 ~ 3

Loop test in M28529


IMAB chip of IMAP

Loop Operation: Start IMA group, Stop


IMA group, Start TC link loop, Start TC
link loop
Chip: 0 ~ 1
E1/IMA No: 0 ~ 32

Loop test in MT90823


HW chip of IMAB

Loop Operation: Start IMA group, Stop


IMA group, Start TC link loop, Start TC
link loop
Chip: 0 , 1
E1/IMA No: 0 ~ 32

Loop test in Cx29704


chip of APBE

Loop Operation: Open local loop, Open


SONET loop, Open ATM loop, Close all
loop
Port No: 0 ~ 3

Loop test in MT90823


timeslot of DTB

Loop Operation: Connect, Disconnect


Chip: 0 ~ 7
E1/IMA No: 0 ~ 3
Time Slot: 0 ~ 30

Local loop test of


specified path in
22554 chip of DTB

Loop Operation: Open local loop, Close


local loop
Chip: 0 ~ 7
E1/IMA No: 0 ~ 3
Time Slot: 0 ~ 31

Local loop test of


specified path in MCC
chip of STB

Loop Operation: Open local loop, Close


local loop
Chip: 0 ~ 7
E1/IMA No: 0 ~ 127

Local loop test of


specified path in
73260 chip of UIM

Loop Operation: Open local loop, Close


local loop
Chip: 0 ~ 7
Path No: 0 ~ 511

Loop test with

Loop Operation: Open local loop, Close

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Test Type

Parameters/ Value range

appointed HW in
MCC MT90823 chip
of SPB

local loop

Loop test with


appointed HW and
timeslot in MCC
MT90823 chip of SPB

Loop Operation: Open local loop, Close


local loop

Self-loop test with


appointed in timeslot
in Tnet in TSNB

Loop Operation: Connect, Disconnect

Self-loop test with


appointed PVC in AAL
of APPE

Loop Operation: Stop AAL, Start Whole


link AAL, Start string link AAl

Chip: 0 ~ 2

Chip: 0 ~ 2
Path: 0
Timeslot No: 0 ~ 511
HW No: 1 ~ 127

VPI: 1 ~ 2
E1/IMA No: 8 ~ 255
VCI: 32 - 1567

Loop test in trunk


90823 chip of SDTB

Loop Operation: Connect, Disconnect

Loop test with


appointed timeslot in
MCC MT90823 chip
of SDTB

Loop Operation: Connect, Disconnect

Loop test in
appointed trunk in
2288 chip of SPB_2
and DTEC_2

Loop Operation: Open local loop, Close


local loop, Open load loop, Close load
loop, Open remote loop , Close remote
loop

E1/IMA No: 0 ~ 62

E1/IMA No: 0 ~ 62
Timeslot: 1 ~ 31

Chip: 0 ~3
E1/IMA No: 0 ~ 7
Loop test supporting
T1 of CSU

Loop Operation: Open remote loop, close


remote loop
Chip: 0 ~ 62

Loop test in 22554


E1 chip of SPB

Loop Operation: Open local loop, Close


local loop, Open load loop, Close load
loop, Open remote loop , Close remote
loop
Chip: 0 ~3
E1/IMA No: 0 ~ 3

Local loop test of


specified path in
22554 chip of SPB

Loop Operation: Open local loop, Close


local loop
Chip: 0 ~3
E1/IMA No: 0 ~ 3
Timeslot: 0 ~ 31

END OF STEPS
Result

126

The system executes instant test task and returns test result.

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Chapter 4 Test Management

Routine Test
Routine test is the customized test task. At the end of the test,
system does not return the test result immediately. User may
query the test result as required. Therefore, the routine test is
used to customize the routine maintenance test tasks.
Routine test means the system automatically executes the test
tasks according to the customized test items and test period. It
is usually used in the routine maintenance, to minimize the
workload of operators.
Note: Do not schedule the test task execution during peak
traffic hours, as the increase in foreground load upon task
execution affects system stability and service quality.

Creating Routine Test Task


Purpose
Prerequisites

Steps

To create routine test task


Prior to performing this task, ensure the following:

iTCM server is running normally.

Test management interface is open.

Perform the following steps to create routine test tasks:


1. In topology tree, right-click the test object and select
Maintain Test Task, or click Test Management
Maintain Test task, to open the test tasks pane, as shown
in Figure 138.
FIGURE 138 TEST TASK

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2. Click
button on the toolbar to open Test Task dialog box,
as shown in Figure 139.
FIGURE 139 CREATING TEST TASK (INFORM ATION TAB)

Figure 140 shows Period tab.


FIGURE 140 CREATING TEST TASK (PERIOD TAB)

Figure 141 shows Test Item tab.

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Chapter 4 Test Management

FIGURE 141 CREATING TEST TASK (TEST ITEM)

Table 21 describes the parameters used in creating routine


test task.
TABLE 21 TEST TASK P ARAMETERS

Tab

Parameter

Description

Value
Range

Def
Value

Information

Task Name

Name of the
routine test
task

1 ~ 60
characters

Creator

User name
of the
creator

Automaticall
y added by
the system
according to
the current
user

Current
user

Create
Time

Creation
time of the
task

Current
Current time
time of
of the
the
system
system

Bureau

device of
the task

Select the
test device
of the
specific test
task from
the dropdown list.

Execute
State

Initial
working
status of the
created task

Select active
or suspend
from the
Active
drop-down
list.

Test
Manag
ement

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Tab

Period

Parameter

Description

Value
Range

Def
Value

Last
Modifier

User name
of the
modifier of
the last task
modification

Existing
user ID in
the system

Time of the
Last Modify
last task
Time
modification

Time of the
last task
modification

Descriptio
n

Information
of this task

1 ~ 200
characters

Start Time

Starting
time of the
task
execution

Select a
specific date
in the dropdown
calendar.

Current
date

End Time

End time of
the task
execution

Select a
specific date
in the dropdown
calendar.

Current
date +
1 day

Interval

Interval of
the task
execution
period

Set the
specific
value from
the spin
box.

Time when
the task is
executed for
the first
time, with
accuracy to
second

Manually
enter a
value, or
select the
part and
choose a
value from
the spin
box.

Current
time of
the NM
server

Test item
name of the
task

1 ~ 60
characters

Name of the
test device
of the task

Select a
specific
device of
the
correspondding bureau
ID from the
drop-down
list, for
example,
rack, shelf,
board or
CPU ID

Bureau
ID

First
Execute
Time

Test Item

Item
Name

Test
Device

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Tab

Parameter

Description

Value
Range

Def
Value

Depending
on the test
selected.
Test Type

Type of the
test task

Descriptio
n

Additional
description
information
of the test
task

1 ~ 80
characters

Test
Parameter
Setting

Test
parameters
required by
the test task

Depending
on the test
type
selected.

Select a
specific test
type from
the dropdown list.

3. After selecting the parameters, click OK.


END OF STEPS
Result

For routine test task in Active status, system automatically


starts the test according to the test period and test items, and
records the test result.

Related
Information

Table 22 describes the buttons on the Routine Test Task pane.


TABLE 22 BUTTONS ON TEST TASKS P ANE

Button

Function

Description

Creating routine
test

To create routine test

Viewing routine test

To view routine test contents

Modifying routine
test

To modify routine test contents

Deleting routine test

To delete routine test

Copying routine test

To copy created routine test

Pasting routine test

To paste created routine test

Printing routine test

To print routine test contents

Customize table
columns

To customize table columns

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Viewing Routine Test


Purpose
Prerequisites

Steps

To view the attributes of an existing routine test task


Prior to performing this task, ensure the following:

iTCM server is running normally.

Test management interface is open.

Perform the following steps to view the attributes of an existing


routine test task:
1. In the routine test task pane, select the routine test task.
2. Right-click the test task and select Detail, as shown in
Figure 142, or click

button on the toolbar.

FIGURE 142 VIEWING TEST TASK DETAIL

END OF STEPS
Result

132

Test Task dialog box pops up showing test task details, as


shown in Figure 143.

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Chapter 4 Test Management

FIGURE 143 TEST TASK DETAIL

Modifying Routine Task


Purpose
Prerequisites

Steps

To modify the attribute of an existing routine test task


Prior to performing this task, ensure the following:

iTCM server is running normally.

Test management interface is open.

Routine test task exists.

Perform the following steps to modify the attribute of an existing


routine test task:
1. In the routine test task pane, select the routine test task.
2. Right-click the test task and select Modify, as shown in
Figure 144, or click

button on the toolbar.

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FIGURE 144 MODIFYING TEST TASK

3. Test Task dialog box appears, as sown in Figure 145.


FIGURE 145 MODIFYING TEST TASK

4. Select the tabs and modify the corresponding contents as


required.
5. Click OK to save modification.
END OF STEPS
Result

134

System executes routine test task based upon new settings and
saves the test results.

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Deleting Test Task


Purpose
Prerequisites

Steps

To delete an existing routine test task


Prior to performing this task, ensure the following:

iTCM server is running normally.

Test management interface is open.

Routine test task exists.

Perform the following steps to delete an existing routine test


task:
1. In the routine test task pane, select the routine test task.
2. Right-click the task and select Delete, as shown in Figure
146, or click

button on the toolbar.

FIGURE 146 DELETING TEST TASK

END OF STEPS
Result

The routine test task is deleted. The routine test task disappears
from the list.

Activating Test Task


Purpose
Prerequisites

To activate an existing routine test task


Prior to performing this task, ensure the following:

iTCM server is running normally.

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Steps

Test management interface is open.

Routine test task exists and it is in inactive state.

Perform the following steps to activate an existing routine test


task:
1. In the routine test task pane, select the routine test task.
2. Right-click the task and select Activate, as shown in Figure
147.
FIGURE 147 ACTIVATING TEST TASK

END OF STEPS
Result

The status of the test task becomes active.

Inactivating Test Task


Purpose
Prerequisites

Steps

To inactivate an existing routine test task


Prior to performing this task, ensure the following:

iTCM server is running normally.

Test management interface is open.

Routine test task exists and it is in active state.

Perform the following steps to inactivate an existing routine test


task:
1. In the routine test task pane, select the routine test task.

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2. Right-click the task and select Inactivate, as shown in


Figure 148.
FIGURE 148 INACTIV ATING TEST TASK

END OF STEPS
Result

The status of the test task becomes inactive.

Copying and Pasting Test Task


Purpose

Prerequisites

Steps

To copy and paste the existing test task to other network


elements
Prior to performing this task, ensure the following:

iTCM server is running normally.

Test management interface is open.

Routine test task exists and it is in active state.

Perform the following steps to copy and paste the existing test
task to other network elements:
1. Select the task and click

button to copy and then click

button to paste.
2. Input task name and description and select network element
from the Bureau drop-down list, as shown in Figure 149.

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FIGURE 149 SETTING TEST TASK

3. Click OK to set the test task to the selected NE.


END OF STEPS
Result

The task is set to the selected network element.

Printing Routine Task


Purpose
Prerequisites

Steps

To print the information of all existing routine test tasks


Prior to performing this task, ensure the following:

iTCM server is running normally.

Test management interface is open.

There are routine test tasks in the system.

A printer is installed and connected to the client.

Perform the following steps to print the information of all


existing routine test tasks:
1. Click
button on the Bureau Test Tasks tab to open
Print Setup dialog box, as shown in Figure 150.

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Chapter 4 Test Management

FIGURE 150 PRINTING TEST TASKS

2. Set the parameters as required and click Print.


END OF STEPS
Result

The detailed information of all routine test tasks is printed.

Test Result Management


Test result management is used to query the instant and routine
test results.

Querying Test Results


Purpose

Prerequisites

Steps

To query the execution results of instant test tasks and routine


test tasks
Prior to performing this task, ensure the following:

iTCM server is running normally.

Test management interface is open.

Perform the following steps to query the execution results of


instant test tasks and routine test tasks:
1. Click Test Management Query Test Result to open the
Test Result Query dialog box, as shown in Figure 151.

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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Management)

FIGURE 151 TEST RESULT QUERY

2. Select the values in Test Mode, Test Type, Test Device,


set Test Time, and click OK.
END OF STEPS
Result

Related
Information

Based on the query conditions set, the system returns the query
results.
Figure 152 shows Test Result pane.
FIGURE 152 TEST RESULT

Table 23 describes the buttons on Test Result pane.

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TABLE 23 BUTTONS ON TEST RESULT PANE

Button

Function

Description

Counting test
results

To count the test results

Setting query
conditions

To set the query conditions, including


the test mode and test type

Viewing test
results

To view the details of the test results


queried

Deleting test
results

To delete the test results

Exporting

To export the query result in different


file formats

Refreshing test
results

To refresh the test results

Printing

To print the test results

Customizing list
display

To customize the list display

Cleaning Test Results


Purpose

To delete the test results in batch or by conditions

Prerequisites

Prior to performing this task, ensure the following:

Steps

iTCM server is running normally.

Test management interface is open.

Perform the following steps to delete the test results:


1. Select Test Management Test Result Clean, as shown
in Figure 153 , to open Test Result Clean dialog box, shown
in Figure 154.
FIGURE 153 CLEANING TEST RESULT

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FIGURE 154 TEST RESULT CLEAN

2. Select the Test Mode, Test Type, Test Device, set Test
Time, and click OK.
3. A confirmation dialog box appears, click OK to confirm.
END OF STEPS
Result

Based on the conditions set, the system deletes the query result.

Refreshing Test Results


Purpose
Prerequisites

Procedure

142

To refresh test results


Prior to performing this task, ensure the following:

iTCM server is running normally.

Test management interface is open.

Click Test Management Refresh, as shown in Figure 155.


The system automatically synchronizes the latest test results
from the NM server and displays the updated information.

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Chapter 4 Test Management

FIGURE 155 REFRESHING TEST RESULT

Result

The test results information displayed on the client is consistent


with the information saved on the server.

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Appendix

Abbreviation
Abbreviations

Full Name

A
ALB

Alarm Box

B
BSC

Base Station Controller

BTS

Base Transceiver Station

BSS

Base Station Subsystem

C
CPU

Control and Processor Unit

CM

Configuration Management

N
NE

Network Element

P
PM

Performance Management

Q
QoS

Quality of Service

S
SMTP

Simple Mail Transfer Protocol

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Appendix

Figures
Figure 1 Physical View ......................................................4
Figure 2 Management View ...............................................4
Figure 3 Opening Fault Management...................................5
Figure 4 Accessing Realtime Alarm Monitoring......................8
Figure 5 Realtime Alarm Monitoring Pane ............................8
Figure 6 Viewing Current Alarms ........................................9
Figure 7 Counting Alarms................................................ 10
Figure 8 Count Dialog Box............................................... 10
Figure 9 Customizing Display Column ............................... 11
Figure 10 Customize Display Columns............................... 11
Figure 11 Setting Alarm Sound ........................................ 12
Figure 12 Alarm Sound Setup .......................................... 12
Figure 13 Export Realtime Alarm...................................... 13
Figure 14 Printing Realtime Current Alarm......................... 14
Figure 15 Print Setup ..................................................... 15
Figure 16 Viewing Alarms in Full Screen ............................ 15
Figure 17 Realtime Alarms in Full Screen........................... 16
Figure 18 Locking the Alarm ............................................ 17
Figure 19 Removing Alarm Data....................................... 17
Figure 20 Acknowledging Alarms...................................... 19
Figure 21 Acknowledgement Information Box .................... 19
Figure 22 Alarm acknowledgement Result ......................... 20
Figure 23 Clearing Alarm ................................................ 21
Figure 24 Forwarding Alarms ........................................... 22
Figure 25 Forwarding Setup ............................................ 22
Figure 26 Selecting a User .............................................. 23

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Figure 27 Forwarding Setup ............................................ 23


Figure 28 Creating Rule .................................................. 25
Figure 29 Management rules ........................................... 25
Figure 30 Alarm Persisting Rule Dialog Box (Information) .... 26
Figure 31 Alarm Persisting Rule Dialog Box (Selection)........ 27
Figure 32 Viewing Related Rules ...................................... 28
Figure 33 Potential Affecting Rule..................................... 28
Figure 34 Viewing Alarm Details....................................... 30
Figure 35 Alarm Details .................................................. 31
Figure 36 Selecting Specified Alarms Monitoring................. 32
Figure 37 Specified Alarms Monitoring .............................. 32
Figure 38 Canceling Extra Monitoring................................ 33
Figure 39 Changing View to Topology Map......................... 34
Figure 40 Topological Map............................................... 34
Figure 41 Viewing Alarm Details....................................... 35
Figure 42 Accessing Realtime Notification Monitoring .......... 36
Figure 43 Realtime Notifications Pane ............................... 36
Figure 44 Viewing Current Alarms .................................... 38
Figure 45 Current Alarm Query Conditions......................... 38
Figure 46 Query Current Alarm ........................................ 39
Figure 47 Query Result ................................................... 41
Figure 48 Viewing History Alarms ..................................... 42
Figure 49 History Alarm Query Condition........................... 42
Figure 50 Query History Alarm......................................... 43
Figure 51 Query Result ................................................... 44
Figure 52 Viewing Notifications ........................................ 44
Figure 53 Notification Query Condition .............................. 45
Figure 54 Query Current Notifications ............................... 45
Figure 55 Query Result ................................................... 46
Figure 56 Creating Query Condition .................................. 47
Figure 57 Advance Search............................................... 48
Figure 58 Query Result ................................................... 48
Figure 59 Modifying Query Condition ................................ 49
Figure 60 Query Conditions ............................................. 49
Figure 61 Alarm Synchronization...................................... 51
Figure 62 Selecting Alarm Synchronization Condition .......... 51

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Appendix B Figures

Figure 63 Alarm Synchronization...................................... 52


Figure 64 Alarm Statistics ............................................... 53
Figure 65 Report Template List ........................................ 53
Figure 66 Previewing Report............................................ 54
Figure 67 Parameter Input Box ........................................ 55
Figure 68 Setting Other Condition .................................... 56
Figure 69 Alarm Statistics Report Preview ......................... 57
Figure 70 Creating Report Task........................................ 58
Figure 71 List of Report Task ........................................... 58
Figure 72 Create Report Task (Step 1 of 3)........................ 58
Figure 73 Create Report Task (Step 2 of 3)........................ 59
Figure 74 Create Report Task (Step 3 of 3)........................ 60
Figure 75 List of Report Tasks.......................................... 61
Figure 76 Opening Management Rule Setting ..................... 64
Figure 77 Management Rule Setting ................................. 64
Figure 78 Selecting Alarm Acknowledging Rule................... 66
Figure 79 Alarm Acknowledging Rule ................................ 67
Figure 80 Alarm Clearing Rule ......................................... 68
Figure 81 Alarm Counting Rule (Information)..................... 69
Figure 82 Alarm Counting Rule (Selection) ........................ 70
Figure 83 Alarm Delaying Rule......................................... 71
Figure 84 Alarm Discarding Rule ...................................... 72
Figure 85 Alarm Forwarding Rule ..................................... 74
Figure 86 Select a User Dialog Box ................................... 75
Figure 87 Setting Forward to User .................................... 75
Figure 88 User Setting.................................................... 76
Figure 89 Alarm Global Filtering Rule ................................ 77
Figure 90 Alarm Merging Rule.......................................... 78
Figure 91 Alarm Persisting Rule (Information).................... 80
Figure 92 Alarm Persisting Rule (Selection) ....................... 81
Figure 93 Alarm Restraining Rule ..................................... 82
Figure 94 Root Alarm ..................................................... 83
Figure 95 Consequential Alarm ........................................ 84
Figure 96 Alarm Restraining Rule ..................................... 85
Figure 97 Alarm User Filtering Rule .................................. 86
Figure 98 Notification Discarding Rule ............................... 87

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Figure 99 Modifying Management Rule .............................. 88


Figure 100 Enabling alarm Management Rule..................... 89
Figure 101 Disabling Management Rule............................. 90
Figure 102 Deleting Alarm Management Rule ..................... 91
Figure 103 Maintenance Suggestion Setting....................... 92
Figure 104 Selecting System Type.................................... 93
Figure 105 Maintenance Suggestion Dialog Box.................. 94
Figure 106 Selecting Alarm Code ..................................... 94
Figure 107 Reason Description......................................... 95
Figure 108 Maintenance Suggestion Setting....................... 96
Figure 109 Modifying Maintenance Suggestion ................... 96
Figure 110 Deleting Maintenance Suggestion ..................... 97
Figure 111 Finding Maintenance Suggestions ..................... 98
Figure 112 Confirmation Dialog Box.................................. 99
Figure 113 Export File Selection Dialog Box ..................... 100
Figure 114 Severity Re-grading Setting........................... 101
Figure 115 Severity Re-grading Setting Interface ............. 101
Figure 116 Modifying Severity Grade .............................. 102
Figure 117 Saving New Severity .................................... 102
Figure 118 Confirmation Dialog Box................................ 103
Figure 119 Alarm Preferences Setting ............................. 105
Figure 120 Selecting Sound Preference ........................... 106
Figure 121 Selecting color Preference ............................. 107
Figure 122 Setting Forward Template Preference.............. 108
Figure 123 Alarm Box Setting ........................................ 109
Figure 124 Selecting Alarm Box Type.............................. 110
Figure 125 Alarm Box Detail Dialog ................................ 111
Figure 126 Modifying Alarm Box Rule.............................. 113
Figure 127 Enabling Alarm Box Rule ............................... 114
Figure 128 Disabling Alarm Box Rule .............................. 115
Figure 129 Deleting Alarm Box Rule ............................... 116
Figure 130 Opening Test Management Interface............... 118
Figure 131 Test Management Interface ........................... 118
Figure 132 Executing Instant Test Method 1.................. 119
Figure 133 Executing Instant Test Method 2.................. 119
Figure 134 Board Test .................................................. 120

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Appendix B Figures

Figure 135 Control Stream Test ..................................... 122


Figure 136 Media Stream Test ....................................... 123
Figure 137 Board Loop Test........................................... 124
Figure 138 Test Task .................................................... 127
Figure 139 creating Test Task (Information Tab) .............. 128
Figure 140 creating Test Task (Period Tab)...................... 128
Figure 141 creating Test Task (Test Item) ....................... 129
Figure 142 Viewing Test Task Detail ............................... 132
Figure 143 Test Task Detail ........................................... 133
Figure 144 Modifying Test Task...................................... 134
Figure 145 Modifying Test Task...................................... 134
Figure 146 Deleting Test Task ....................................... 135
Figure 147 Activating Test Task ..................................... 136
Figure 148 Inactivating Test Task................................... 137
Figure 149 Setting Test Task ......................................... 138
Figure 150 Printing Test Tasks ....................................... 139
Figure 151 Test Result Query ........................................ 140
Figure 152 Test Result.................................................. 140
Figure 153 Cleaning Test Result ..................................... 141
Figure 154 Test Result Clean ......................................... 142
Figure 155 Refreshing Test Result .................................. 143

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Tables
Table 1 Manual Summary ..................................................i
Table 2 Typographical Conventions.................................... iii
Table 3 Mouse Operation Conventions ............................... iii
Table 4 Functions of Main Menu .........................................3
Table 5 Buttons on Fault Management Toolbar .....................3
Table 6 Buttons on Alarm Rack ........................................ 29
Table 7 Buttons on Real-Time Notification Pane.................. 36
Table 8 System Type Parameters ..................................... 39
Table 9 Parameters for Current Alarm Query ..................... 40
Table 10 Button on View Current Alarm Pane ..................... 41
Table 11 Parameters for Creating Report Task ................... 60
Table 12 Buttons on List of Report Task Pane..................... 61
Table 13 Alarm Rules in Management Rule Setting Interface 64
Table 14 Parameters for Alarm Persisting Rule Creation....... 80
Table 15 Buttons on Maintenance Suggestion Setting Pane .. 92
Table 16 Button on Alarm Box Setting tab ....................... 109
Table 17 Parameters for Alarm Box Information Setting .... 111
Table 18 Parameters for Instant Test .............................. 121
Table 19 Parameters for Instant Test .............................. 122
Table 20 Board Loop Test Parameters ............................. 125
Table 21 Test Task Parameters ...................................... 129
Table 22 Buttons on Test Tasks Pane.............................. 131
Table 23 Buttons on Test Result Pane ............................. 141

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Index
Alarm ..................................1
Alarm forwarding rule ......... 65
Alarm acknowledging rule .... 64
Alarm clearing rule .............. 64
Alarm counting rule ............. 64
Alarm delaying rule ............. 65
Alarm discarding rule........... 65
Alarm global filtering rule ..... 65
Alarm merging rule ............. 65
Alarm persisting rule ........... 65
Alarm restraining rule .......... 65
Alarm user filtering rule ....... 65
Board Loop Test................ 121
Board Test ....................... 121
Communication alarm ............2
Control Stream Test .......... 121
Correlation alarm ..................2

Correlation Alarm................ 39
Current alarm ...................... 1
Equipment alarm .................. 2
History alarm ....................... 2
Link Alarm ......................... 39
management view ................ 4
Media Stream Test ..... 121, 123
Notification .......................... 1
Notification discarding setting65
physical view ....................... 3
Processing alarm .................. 2
QoS alarm ........................... 2
Real-time alarm monitoring .... 7
Real-time notification .......... 35
Security alarm...................... 2
System management alarm.... 2

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