KEVIN SHIELDS

West Mount Comfort Fayetteville, AR 3016

ShieldsKevin.86@gmail.com 479.799.5654

OBJECTIVE

To leverage my 7+ years of customer service experience, public speaking skills and technical
expertise in the computer and telecommunications industries into a public relations role with Apple
Inc.

KEY COMPETENCIES

Extremely passionate about tech years of experience with computers, cell phones, routers, tablets
etc.
Interacts with people very effectively including team members and especially customers.
Excellent multi-tasker can easily solve a problem as well as engage in conversation.
Takes initiative self-motivated worker that is always active, positive and reliable.
Articulate - ability to speak and write coherently, especially when the subject matter pertains to
tech.

P R O F E SS I O N A L E X P E R I E N C E
Retail sales consultant AT&T April 2014 to present
Fayetteville, ARkansas

Support the business in a fast-paced retail environment by meeting and exceeding sales goals as
well as providing exemplary customer service to create a great face for the company.
Assist customers and accommodate their needs from buying a new device, troubleshooting an older
device, or uncovering new needs and helping them set up everything they need.
Consistently one of the top sellers in the Arkansas-Oklahoma region received a certificate in April
2015 for being the #1 retail sales consultant in Northwest Arkansas for the month.
Routinely maintains a WTR (Willingness to Recommend) score from customers surveys above a 90%
average.

Cash offi ce responsible (cor) and closing manager harps grocery

january 2011 to april 2014 Fayetteville, ARkansas

Manage the business employees and cash flow on a daily basis, including balancing the
books on a nightly basis.
Handle the hiring and training of new employees, as well as making sure that the current
operation of the store proceeds smoothly through teamwork and cooperation.
Provide inventory control for the entire store, including ordering, loading and stocking
supervising.
Awarded employee of the month four times while employed .
Hired as customer service specialist and promoted twice to closing manager as well as COR.

freelance information technology 2012 to present

Fayetteville, Arkansas

Assist customers in need in the Northwest Arkansas area with their technological needs - from
creating a new wireless network in their home or office to repairing a virus infected PC and
installing new hardware.
Clients ranging from friends of family members, former customers and new acquaintances.

Provide a solo repair/troubleshooting operation that is also professional and efficient.

Created a very practical service that clients enjoy more affordable and personal than going
to a large store.

References

Eric Collier Store Manager AT&T Pinnacle Hills, Arkansas 479.621.0922

Omar Magaa Assistant Store Manager AT&T Springdale, Arkansas 479.872.0136