Académique Documents
Professionnel Documents
Culture Documents
Asst. Professor, Mapua Institute of Technology at Laguna, Malayan Colleges of Laguna, Pulo Diezmo Road, Cabuyao,
Laguna 4025 Philippines, Email: jbpjuanzon@mcl.edu.ph
2
VP Research and Development, Polytechnic University of the Philippines, Sta Mesa, Manila
Email: manuel_muhi@yahoo.com
Abstract: ISO 9001, one of the latest in the series of quality management standards issued by the International Organization
for Standardization, is being used by organizations involved in construction all over the world, mostly in European countries as
well as neighboring Asian countries. The construction industry in the Philippines has generally lagged behind other industries
and other countries in the acceptance and implementation of ISO 9001 standards.The main objective of this research paper is to
determine the benefits and advantages of ISO 9001 that will encourage SME-based construction firms to implement ISO 9001
in their organization. The methodology consists of a literature review and a survey distributed to a sample of 139 respondent
firms that have or have not received ISO 9000 certification. Survey result shows that only 6.47% of the total 139 respondents
are implementing ISO 9001 in their construction firm and were assessed on the benefits and advantages from implementing
ISO 9001 in their organization. After analyzing the gathered data, it was concluded that the main benefits for SME-based
construction firms currently implementing ISO 9001:2008 were (1) reduced in customer complaints, (2) helped them improved
their company image, and (3) improved their profit margin or lower their operational costs.
. Keywords: Benefits, ISO 9001:2008, Quality Management Systems (QMS), Small Medium Enterprise (SME).
1 words
INTRODUCTION
TheSmall
implementation
of ISO (SME).
9001:2008 in the Philippines is
Key
: ISO 9001:2008, Quality Management Systems (QMS),
Medium Enterprise
Implementing a Quality Management System has been an
endeavor for some construction companies in the Philippines
for the last two years. While the concept is receiving the
utmost attention from large construction companies that seek
a competitive edge (Bubshait, 1999), small-and mediumsized construction companies tend to hesitate and postpone
this step. Although they recognize the advantages of
implementing an ISO 9001-compliant Quality Management
System, the difficulty in fully perceiving the benefits
involved has kept many companies from moving ahead.
It has been five years now since the Department of Public
Works and Highways in the Philipppines has issued a
memorandum to large construction firms seeking to get
projects with the agency. Department Order No. 49,
Secretary Singson requires Large A, Medium B, and
Medium A contractors of DPWH projects to seek ISO
9000 certification from a recognized accreditation body to
ensure that the systems and procedures used by said
contractors were quality assured and conform to
international standards. The contractors were given two
years to comply with the said requirement. Thus, on January
01, 2013, the ISO 9000 Certification was an added
requirement in the eligibility screening or prequalification of
contractors for the procurement of infrastructure projects
costing P100 Million up to P 300 Million.
2.
3.
4.
5.
6.
3. METHODOLOGY
The respondents of the study were the operational
managers/supervisors and company owners of the SMEbased construction firms in CALABARZON, since most
number of construction projects were located in this area
during the time of research. Applying Precision Approach
(Onate 1990) for the population proportion, assuming
P=proportion of contractors aware of the ISO 9001:2008 and
Q=proportion of contractors not aware of the ISO 9001:2008
= 0.50 and targeting a C of the estimate as 7.5 percent the
sample size was determined using the formula:
n = NQ / PC2 (N-1) + Q
(1)
TOTAL SME
CONTRACTORS (N)
SAMPLE
POPULATION SIZE (n)
Cavite
96
22
Laguna
115
26
Batangas
195
44
Rizal
137
31
Quezon
70
16
TOTAL
613
139
CAV
LAG
BAT
PROVINCES
RIZ
QUE
TOT
YES
6.47
NO
22
25
38
29
16
139
93.53
TOTAL
22
26
44
31
16
139
100.00
Mean
2.57
2.00
3.33
3.80
3.50
2.6
3.00
4.00
Top 5
Ranking
2
1
5
7
6
3
4
8.5
4.00
8.5
REFERENCES
Chini, Abdol and Hector E. Valdez (2003). ISO 9000 and the
US Construction Industry. Journal of Management in
Engineeing, ASCE 19:2 pages 69 to77.
Said, Ilias, Abd Rahman Ayub, Arman Abd Razaki & Tee
Kuan Kooi. (2009). Factors affecting Construction
Organization Quality Management system in the
Malaysian Construction Industry. University Sains
Malaysia.
Salem Hiyassat, Mohammed A (1999). Applying the ISO
standards to a construction company: a case study.
International Journal of Project Management. 18 (2000)
275-280.