Académique Documents
Professionnel Documents
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Version 3.5
Chapter 17
Standard ISO Response Codes
A list of all the standard Terminal transaction: Error Response Codes
NR
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
Invalid amount
Invalid card number
No such issuer
Approved, update track 3
Operator Cancelled
Customer dispute
Re - enter transaction
Invalid response
21
22
23
24
25
26
27
28
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
51
52
53
54
55
56
57
No action taken
Suspected malfunction
Unacceptable transaction fee
File update not supported
Unable to locate record
Duplicate record
File update edit error
File update file locked
File update failed
Bank not supported
Completed partially
Expired card, pick-up
Suspected fraud, pick-up
Contact acquirer, pick-up
Restricted card, pick-up
Call acquirer security, pick-up
PIN tries exceeded, pick-up
No credit account
Function not supported
Lost card (Contact Bank)
No universal account
Stolen card
No investment account
Not sufficient funds (Contact Bank)
No check account
No savings account
Expired card (Contact Bank)
Incorrect PIN
No card record
Transaction not permitted to cardholder
58
59
60
61
62
63
64
65
66
Action
Call Nexion for auth number
Client Contact Issuing Bank
See Page 18
if not hostile keep the card
Client to contact Issuing bank
See Page 12
If not hostile keep the card
Confirm clients ID
Wait for transaction completion
incorrect information /
Redo transaction
incorrect amount / Redo transaction
wrong pin / Re Insert Pin
bank is back online
Client to contact Issuing bank
Re enter Transaction
software issue/or restart machine/or
swap / See page 12
bank is offline
bank is offline
bank is offline
bank is offline
bank is offline
reprint to verify
67
68
75
77
78
90
91
Hard capture
Response received too late
PIN tries exceeded
Intervene, bank approval required
Intervene, bank approval required for partial amount
Cut-off in progress
Issuer or switch inoperative
92
93
94
95
96
97
98
76
77
78
79
80
81
82
83
84
85
86
87
88
89
N0
N1
N2
N3
N4
N5
N6
N7
N8
N9
O0
O1
O2
O3
O4
O5
Routing error
Violation of law
Duplicate transaction
Reconcile error
Communication System malfunction (Communication Error between Terminal &
Radio pad or Modem) fast net/iwise/network-IT
Communication Error cannot connect to Internet
Exceeds cash limit
Approved country club
Approved pending identification
Approved blind
approved administrative transaction
Approved national negative file hit OK
Approved commercial
No security module
No accounts
No PBF
PBF update error
Invalid authorisation type
Bad Track 2
PTLF error
Invalid route service
Unable to authorise
Invalid PAN length
Preauthorisation full
Maximum online refund reached
Maximum off-line refund reached
Maximum credit per refund
Maximum refund credit reached
Customer selected negative file reason
Over floor limit
Maximum number refund credits
Referral file full
NEG file problem
Advance less than minimum
Delinquent
Over limit table
PIN required
O6
O7
O8
O9
P0
P1
P2
P3
P4
P5
P6
P7
P8
P9
Q0
Q1
Q2
Q3
Q4
Q5
Q6
Q7
Q8
Q9
R0
R1
Mod 10 check
Force post
Bad PBF
NEG file problem
CAF problem
Over daily limit
CAPF not found
Advance less than minimum
Number of times used
Delinquent
Over limit table
Advance less than minimum
Administrative card needed
Enter lesser amount
Invalid transaction date
Invalid expiration date
Invalid transaction code
Advance less than minimum
Number of times used
Delinquent
Over limit table
Amount over maximum
Administrative card not found
Administrative card not allowed
Approved administrative request -in window
Approved administrative request -out of window
Version 3.5
re do transaction
contact bank
contact bank
check switch up and running
call Craig / Chad
restart
not legal
reconcile
redo transaction
bank offline
limit exceeded
limit exceeded
limit exceeded
limit for refund
possible bank issue
R2
R3
R4
R5
R6
R7
R8
S4
S5
S6
S7
S8
S9
T1
T2
T3
T4
T5
T6
T7
00
A0
A1
A2
A3
A4
A5
A6
A7
A8
Successful
Invalid Terminal / Merchant
No Events available
No Breakdown Levels available
Authorization Unsuccessful - Insufficient Inventory
Authorization Unsuccessful - Could not locate inventory
Advice Unsuccessful - Invalid Transaction ID
Advice Unsuccessful - Velocity Amount Exceeded
Advice Unsuccessful - Velocity Lines Exceeded
Issuer or Switch Inoperative
A9
AA
AB
Routing Error
Message Decode Error
System Malfunction
AC
AD
AE
AF
B0
B1
B2
Version 3.5