User Manual Nexion Payment Solutions

Nexion Call Centre 0861 639466

Version 3.5

Chapter 17
Standard ISO Response Codes
A list of all the standard Terminal transaction: Error Response Codes
NR
00
01
02
03
04
05
06
07
08
09
10
11
12

Response Code Description

Approved or completed successfully
Refer to card issuer
Refer to card issuer, special condition
Invalid merchant
Pick-up card
Do not honour
Error
Pick-up card, special condition
Honour with identification
Request in progress
Approved, partial
Approved, VIP
Invalid transaction

13
14
15
16
17
18
19
20

Invalid amount
Invalid card number
No such issuer
Approved, update track 3
Operator Cancelled
Customer dispute
Re - enter transaction
Invalid response

21
22
23
24
25
26
27
28
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
51
52
53
54
55
56
57

No action taken
Suspected malfunction
Unacceptable transaction fee
File update not supported
Unable to locate record
Duplicate record
File update edit error
File update file locked
File update failed
Bank not supported
Completed partially
Expired card, pick-up
Suspected fraud, pick-up
Contact acquirer, pick-up
Restricted card, pick-up
Call acquirer security, pick-up
PIN tries exceeded, pick-up
No credit account
Function not supported
Lost card (Contact Bank)
No universal account
Stolen card
No investment account
Not sufficient funds (Contact Bank)
No check account
No savings account
Expired card (Contact Bank)
Incorrect PIN
No card record
Transaction not permitted to cardholder

58
59
60
61
62
63
64
65
66

Transaction not permitted on terminal

Suspected fraud
Contact acquirer
Exceeds withdrawal limit
Restricted card
Security violation
Original amount incorrect
Exceeds withdrawal frequency
Call acquirer security

Copyright | Nexion SA (Pty) Ltd

Action
Call Nexion for auth number
Client Contact Issuing Bank
See Page 18
if not hostile keep the card
Client to contact Issuing bank
See Page 12
If not hostile keep the card
Confirm clients ID
Wait for transaction completion

incorrect information /
Redo transaction
incorrect amount / Redo transaction
wrong pin / Re Insert Pin
bank is back online
Client to contact Issuing bank
Re enter Transaction
software issue/or restart machine/or
swap / See page 12

bank is offline
bank is offline
bank is offline
bank is offline
bank is offline
reprint to verify

no money/or debit card

invalid entry
small bank not international

bank is offline / Retry later

trying to access accounts that
the person does not have
terminal is not setup for the function
contact bank
contact bank
contact bank
input error

User Manual Nexion Payment Solutions

Nexion Call Centre 0861 639466

67
68
75
77
78
90
91

Hard capture
Response received too late
PIN tries exceeded
Intervene, bank approval required
Intervene, bank approval required for partial amount
Cut-off in progress
Issuer or switch inoperative

92
93
94
95
96
97
98
76
77
78
79
80
81
82
83
84
85
86
87
88
89
N0
N1
N2
N3
N4
N5
N6
N7
N8
N9
O0
O1
O2
O3
O4
O5

Routing error
Violation of law
Duplicate transaction
Reconcile error
Communication System malfunction (Communication Error between Terminal &
Radio pad or Modem) fast net/iwise/network-IT
Communication Error cannot connect to Internet
Exceeds cash limit
Approved country club
Approved pending identification
Approved blind
approved administrative transaction
Approved national negative file hit OK
Approved commercial
No security module
No accounts
No PBF
PBF update error
Invalid authorisation type
Bad Track 2
PTLF error
Invalid route service
Unable to authorise
Invalid PAN length
Preauthorisation full
Maximum online refund reached
Maximum off-line refund reached
Maximum credit per refund
Maximum refund credit reached
Customer selected negative file reason
Over floor limit
Maximum number refund credits
Referral file full
NEG file problem
Advance less than minimum
Delinquent
Over limit table
PIN required

O6
O7
O8
O9
P0
P1
P2
P3
P4
P5
P6
P7
P8
P9
Q0
Q1
Q2
Q3
Q4
Q5
Q6
Q7
Q8
Q9
R0
R1

Mod 10 check
Force post
Bad PBF
NEG file problem
CAF problem
Over daily limit
CAPF not found
Advance less than minimum
Number of times used
Delinquent
Over limit table
Advance less than minimum
Administrative card needed
Enter lesser amount
Invalid transaction date
Invalid expiration date
Invalid transaction code
Advance less than minimum
Number of times used
Delinquent
Over limit table
Amount over maximum
Administrative card not found
Administrative card not allowed
Approved administrative request -in window
Approved administrative request -out of window

Copyright | Nexion SA (Pty) Ltd

Version 3.5

re do transaction
contact bank
contact bank
check switch up and running
call Craig / Chad
restart
not legal
reconcile

Check Internet connection

redo transaction
bank offline

limit exceeded
limit exceeded
limit exceeded
limit for refund
possible bank issue

debit card holder needs to

enter PIN

Card holder to contact bank

Card holder to contact bank

wrong date/check machine

User Manual Nexion Payment Solutions

R2
R3
R4
R5
R6
R7
R8
S4
S5
S6
S7
S8
S9
T1
T2
T3
T4
T5
T6
T7

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Approved administrative request -anytime

Chargeback-customer file updated
Chargeback-customer file updated -acquirer not found
Chargeback-incorrect prefix number
Chargeback-incorrect response code or CPF configuration
Administrative transactions not supported
Card on national negative file
PTLF full
Chargeback-approved, customer file not updated
Chargeback-approved, customer file not updated, acquirer not found
Chargeback-accepted, incorrect destination
ADMN file problem
Unable to validate PIN; security module is down
Invalid credit card advance amount
Invalid transaction date
Card not supported
Amount over maximum
CAF status = 0 or 9
Bad UAF
Cash back exceeds daily limit

00
A0
A1
A2
A3
A4
A5
A6
A7
A8

Successful
Invalid Terminal / Merchant
No Events available
No Breakdown Levels available
Authorization Unsuccessful - Insufficient Inventory
Authorization Unsuccessful - Could not locate inventory
Advice Unsuccessful - Invalid Transaction ID
Advice Unsuccessful - Velocity Amount Exceeded
Advice Unsuccessful - Velocity Lines Exceeded
Issuer or Switch Inoperative

A9
AA
AB

Routing Error
Message Decode Error
System Malfunction

AC
AD

Response Received Too Late

Refer to extended response code in message (This is used when a gateway
returns response codes that are required to be displayed to the user)
Message Sequence Error.
Gateway Authorization Failure
Functionality Not Supported
Invalid Issue Confirmation Reference
No Reconciliation Entries Found

AE
AF
B0
B1
B2

Copyright | Nexion SA (Pty) Ltd

Version 3.5

encrypter down/office or Craig / Chad

input error

Machine needs to be programmed

stock shortage contact office

stock shortage contact office

check switch is up and running/

Craig / Chad
redo transaction
check switch is up and running/
Craig / Chad
redo transaction