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Quality Solutions

TITTLE:

QUALITY MANAGEMENT SYSTEM INTERNAL


AUDITOR COURSE

FACULTY:
ASSIGNMEN
T:
TRAINEE:

Q.
No.
1.0
1.1

1.2

1.3

1.4

DATE:
TIME:
Assign
No.
MARKS:

TEST PAPER

MARKS

Section 1 worth 10 marks


Training effectiveness evaluation can be done based on:
a) Training feedback form
b) Training visual arrangements
c) Course end exam
d) All of the above
a) None of the above
Which of the following activities must be carried out by someone who
does not perform the activity being evaluated?
a) A contract review
b) An inspection of product
c) An internal QMS audit
d) All of the above
e) None of the above
Data supporting the existence or verify of something is called
a) Objective evidences
b) A deficiency
c) A non conformity
f) All of the above
d) None of the above
To be an internal auditor a person has to be
a) A certified internal /Lead auditor
b) Quality Manager
c) Have detailed knowledge of the Quality documents to be
audited
d) All of the above
e) None of the above

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1.5

1.6

1.7

1.8

Degree to which a set of inherent characteristics fulfils requirements


- is Definition of:
a) Customer Satisfaction
b) Continual Improvement
c) Quality
d) All of the above
e) None of the above
QMS awareness is needed for :
a) Management Representative
b) Staff
c) Top Management
d) All of the above
a) None of the above
Roles & Responsibilities of an employee at least to be communicated
to :
a) The Visitors
b) The Employee
c) All other than the employee
d) All of the above
e) None of the above
Document Review is a prime responsibility of :
a) Management Representative
b) Quality Manager
c) Administration Manager
d) All of the above
e) None of the above

1.9

As per ISO 9001:2008 how many procedures are mandatory :


a) 20
b) 10
c) 6
d) All of the above
e) None of the above

1.10

Tools of Continual improvement include:


a) Quality Policy
b) Internal Audit
c) Management Review
d) All of the above
e) None of the above
Total

QMS Internal Audit Course


Version 1.2 01 Oct 2010

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Q.
No.
2.0
2.1

TEST PAPER

MARKS

Section 2 worth 10 marks


Preventive Maintenance Plan was not followed, is it a:
a) Major Non-conformity
b) Minor Non-conformity
c) Observation for Improvement
d) All of the above
e) None of the above
ISO 9001:2008 Clause No.: _________

2.2

GM was not present for the Management Review meeting, it was


conducted by MR:
a) Major Non-conformity
b) Minor Non-conformity
c) Observation for Improvement
d) All of the above
e) None of the above
ISO 9001:2008 Clause No.: _________

2.3

A copy of ISO 9001:2000 was found in the Training Department. The


department carried out regular training on ISO awareness for all
employees:
a) Major Non-conformity
b) Minor Non-conformity
c) Observation for Improvement
d) All of the above
e) None of the above
ISO 9001:2008 Clause No.: _________

2.4

Customer / Interested parties Satisfaction Analysis was not done:


a) Major Non-conformity
b) Minor Non-conformity
c) Observation for Improvement
d) All of the above
e) None of the above
ISO 9001:2008 Clause No.: _________

2.5

Supplier Performance not assessed or recorded:


a) Major Non-conformity
b) Minor Non-conformity
c) Observation for Improvement
d) All of the above
e) None of the above
ISO 9001:2008 Clause No.: _________
Total

QMS Internal Audit Course


Version 1.2 01 Oct 2010

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Q.
No.
3.0
3.1

TEST PAPER
Section 3 worth 15 marks
Name any 5 Quality records

MARKS
5
marks

3.2

Give 5 things to consider during report writing

5
marks

3.3

You are planning an internal audit of an organization that

QMS Internal Audit Course


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consist of following departments:


- Administration
- Purchasing
- Maintenance
- IT
- Planning dept.
- Human Resources
How would be your approach in planning the audit of continual
improvement in this organization

marks

Prepare an Internal Audit Plan


(Use separate sheet)

Total

Q.
QMS Internal Audit Course
Version 1.2 01 Oct 2010

TEST PAPER

MARKS
Page 5 of 6

No.
4.0
4.1

Section 3 worth 15 marks

During an internal audit the auditor is shown the audit report of 5


marks
previous internal audit, which include a non-conformity report
stating that 3 staff in purchase department had not been
trained in the use of approved supplier list. The Corrective
action taken was to train the 3 members of staff. The audit
report Non-conformity was closed. The Purchase Department
Auditee tells you that no further investigation was made as
corrective action was obvious. The internal auditor had checked
the training records of the staff concerned before closing the
non-conformity reports. If you think there is evidence of a non
conformity, complete the Non-conformity report.

4.2

Two computers were found in the stores without any indication


of whether any incoming inspection had been performed.

4.3

In an internal audit. The training department in a bank was


unable to show procedures that identified the training needs
for all personnel. The Training Department Manager explained
that the bank had been operating for 20 years and the work
had been routine. He claimed that there was no need to
establish such troublesome procedure.

5
marks
5
marks

Total

EVALUATED BY:-

QMS Internal Audit Course


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