Axiatel Internet Faxing User Guide

.
com
Fax to Email
.com
Fax to Email
Table of contents
About the product ....................................................................................................................................3
Homepage description .............................................................................................................................3
The header ...............................................................................................................................................4
The central part our rates......................................................................................................................5
The central part - benefits ........................................................................................................................6
The central part - for further information ................................................................................................7
The central part - sign up .........................................................................................................................8
The footer .................................................................................................................................................8
Website ergonomy ...................................................................................................................................9
Our rates.................................................................................................................................................10
Our rates.................................................................................................................................................10
Sign-Up process ......................................................................................................................................11
Personal account ....................................................................................................................................13
Send a fax ...............................................................................................................................................14
Receive a fax ...........................................................................................................................................15
Faxes sent ...............................................................................................................................................15
Faxes in progress ....................................................................................................................................15
Address book ..........................................................................................................................................16
Current usage .........................................................................................................................................17
Configure my fax ....................................................................................................................................17
How does it work? ..................................................................................................................................18
Edit my profile ........................................................................................................................................18
Billing history ..........................................................................................................................................18
How to send a fax from your email account ..........................................................................................19
How to see your faxes from your email box ..........................................................................................19
How to answer a received fax ................................................................................................................19
To send a document without a cover page ............................................................................................19
www.axiatel.com est un service dit par AXIALYS

Reproduction et communication interdites sans autorisation pralable dAxialys
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Fax to Email
ABOUT THE PRODUCT

The fax to email is a product developed by Axialys and will allow you to send and receive faxes by email.
When the user registers and chooses a local fax number they:
Immediately receive a dedicated fax number.
Directly have access to a personal logged area.
Have the option to send and receive faxes through the online portal or personal email.
The online portal enables you to store and manage your own faxes. You can modify reception and send options
from it.
HOMEPAGE DESCRIPTION
The screen is divided into 3 parts:
The Header
The Central part
The Footer

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Fax to Email
THE HEADER
Always accessible no matter where you
navigate, a click on the logo allows you to
go back to the homepage.
By clicking on Newsletter, you can sign up
and receive news about Fax to Email.
Any issue or doubt? The Help link is

accessible and will answer your questions.
One click on Sign up and 5 steps later, you

will be ready to use the fax to Email
service.
Forgot your password? Just click on

Password forgotten and another
password will be sent to you.
Already have an account? Just log in to

access your account.
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THE CENTRAL PART OUR RATES

To see our Fax to email prices click on See our rates.

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THE CENTRAL PART - BENEFITS

To see the list of all the Fax to Email benefits:

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Fax to Email
The central part - for further information

By clicking on Discover, you will be sent to the Fax-toEmail Benefits Page.
With the Axiatel link, you will be able to see our
company members.
Feel free to see our users testimonials.
To have information on our rates, click on See Our
Rates.
How does it work? Takes you to reach the Help page.
THE CENTRAL PART TEST IT NOW

You want to test our fax to Email service? Just type
your email address in the indicated field.
If you forget to indicate your email address, a new
window will open to let you enter your email address
again.
Once the address is entered, you will receive a test fax
in your mail box.

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THE CENTRAL PART - SIGN UP

To sign up to the fax to Email service just click on the
Sign up button.
THE FOOTER
With the Axiatel link, you can see the presentation of
our company members.
You can see our rates by clicking on Rates.
To see the General Terms and Conditions of our fax to
Email service, click on T&Cs.
If you need assistance, click on Contact.
The fax to Email is at the heart of sustainable
development. To have further information, click on the
Environment friendly link.

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Fax to Email
WEBSITE ERGONOMY
All our windows on www.axiatel.com display the following way:
Left Sidebar menu
for easy site navigation
The active navigation

window
The Try it now! button

always available
You can contact us by email

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Fax to Email
OUR RATES
Each pack includes:
-
A 12-Month Agreement
Billing statements are calculated based on a 30-day billing cycle. You will be debited the first day of
the month corresponding to the beginning of your Axiatel service.
A dedicated number activated in 10 minutes.
Value Pack
This pack costs $15 monthly
You can send up to 100 pages / month.
You can receive an unlimited number
of fax pages /month.
Business Pack
of fax pages and send up to 300
outgoing fax pages /month.
Unlimited Pack
You can send up to 1000 fax pages /
month and receive an unlimited
number of pages.
Reception Pack
of fax pages; Sending faxes will be
charged as extra.
Countries included in our packages are: France, Andorra, Germany, Saudi Arabia (Riyadh only), Argentina, Australia, Austria,
Bahamas, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, South Korea, Croatia, Denmark, Easter Island, Spain,
Estonia, United States, Greece, Guadeloupe, Hong Kong, Hungary, Reunion Island, Virgin Islands (US), Ireland, Iceland, Israel, Italy, Japan,
Jordan, Latvia, Luxembourg, Malaysia, Martinique, Mexico (Mexico City only), Monaco, Norway, New Zealand, Panama, Netherlands, Peru,
Poland, Portugal, Puerto Rico, Czech Republic, Romania, United Kingdom, Russia (Moscow and St Petersburg only), Singapore, Slovakia,
Sweden, Switzerland, Taiwan, Thailand, Turkey, the Vatican.
An extra charge of $0.15 is applied for outgoing faxes exceeding the page-per-month quantity included in each
pack.
Incoming faxes, both domestic and international, are unlimited.
An extra charge of $1.00 is applied for faxes sent to a destination country which is not one of the 60 countries
included in the packs, or to special numbers

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SIGN-UP PROCESS
A click on Sign-Up will launch the 5 steps of your sign-up process.
Step 1 : select a pack
This step allows you to
choose the pack that best
fits your needs.
Click on Next Step.
Step 2: account
Information
This step allows you to
enter your personal
information for the
account creation.
The fields with a star are
mandatory.
If you are an Axialys
existing customer, you
can use the same email
address and password.
Then, click on Next step.
Step 3: select a number

Indicate the city phone
number you want to use
for your local fax number.
Click on Next step.

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Step 4: billing details

This step deals with your
billing information.
The 30-day trial is
available with no
obligation to purchase.
You can terminate your
trial period anytime
during those 30 days. At
the end of it; your
account will be fully
active.
Do not forget to indicate
your promotional code
delivered by your sales
representative: it allows
you to get a 5% special
discount.
If you are an existing
customer, use the same
email address.
Payment methods: Visa,
American Express,
MasterCard and PayPal.
Click on Next step.
Step 5: order summary

This last step is a recap.
Click on Next step to
complete your
registration.
To make a correction,
click back. However,
previously entered
information will be lost.

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PERSONAL ACCOUNT
Once the registration is complete you must log in to use the fax to email service. Please input your email and
password.
Online interface
Main menu dedicated to
your personal account
management
For Private Individuals, unless there are different durations accepted by AXIALYS, Contractual Services
and Documents are finalized for a 12 month duration which takes effect on the Order Summarys
authentication
by
the
Client,
whatever
the
date
of
service
implementation.
At the end of this initial period, unless termination by the party or parties involved, the contract will be
renewed on a month to month basis. For contract cancellation, the client must send notice of intent to
discontinue service by registered mail with a reception confirmation no less than 10 days before the
anniversary date of the order summary authentication.
For Professionals, unless there are different durations accepted by AXIALYS, Contractual Services and
Documents are finalized for a 12 month duration which takes effect on the Order Summarys
authentication by the Client, whatever the date of service implementation. At the end of this initial
period, unless termination by the party or parties involved, the contract will be renew successively every
12 months. For cancellation, acknowledgement of receipt 3 months before the anniversary date of the
Order Summary authentication is required.

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SEND A FAX
In My Fax area inside the navigation menu, click on Send a fax.
In the Recipients area :
- Indicate the recipient fax number and name.
- Use
to add a new recipient.
- Use
to delete a recipient.
- Use
to add a recipient to your contacts.
- To add a recipient from your address book, click on
Add.
In the Documents area :

- This area allows you to select and add a file. You can
attach up to 9 files (3.5 Mb maximum per file) and up to
14 Mb in total per fax. Click on the add button to see the
document on the list.
- You can manage the position of your attachments by
clicking on Up and Down.
- To delete an attached file, click on delete.
In the Cover page area :

- The sender field indicates your login (Email info).
- Indicate the title of your message in the Subject area.
- You can also change the Status of your fax.
- Enter the message content.
When all the necessary information is filled in, click on
Send to send your fax.

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RECEIVE A FAX
In the MyFax area inside the navigation menu, click on Inbox.
To see your faxes received during a certain period of
time, indicate the period in the top-right field Display
faxes from to...
To display a fax, tick the corresponding box and use the
Download or Preview (PDF) or Preview (TIF) links.
To transfer a fax, tick the corresponding box and use the
Transfer link.
To delete a fax, tick the corresponding box and use the
Delete link.
With the Fax per page scrolling menu, you can choose the
number of faxes you want to visualize (1, 10, 20, and 30).
FAXES SENT
In the MyFax area inside the navigation menu, click on Faxes Sent.
To see your faxes sent during a certain period of time,
indicate the period in the top-right field Display faxes
from to...
To visualize sent faxes from a specific recipient, go to the
Sort by number field and indicate the recipient fax
number, do not forget to insert the country code
(i.e.: 44 XXXXXX).
With the scrolling menu, you can only visualize faxes with
the following status: success, all and failure.
By ticking the box, you can Download, Transfer or Delete
the corresponding fax.
In the fax per page field, you can choose the number of
visible faxes in the window (1, 10, 20, and 30).
FAXES IN PROGRESS
In the MyFax area inside the navigation menu, click on Faxes in Progress. You will be able to visualize faxes in
progress.

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ADDRESS BOOK
In the MyFax area inside the navigation menu, click on Manage my Address Book.
To add a contact, indicate the below details :
- Surname,
- First name,
- Company
- Fax number
Then, click on Add.
To import a contact :
- In the dedicated field, click on Browse and
select the name of the contact you want to
import to your address book.
Then, click on OK.
If you wish to Import your contacts from Outlook,
please use the Help section.
How to organise My contacts section?
- To sort by column, click on Column.
- To update a contact, click on Modify.
- To delete a contact from your list, click on
delete.
- You can also empty your address book by
clicking on the corresponding field.
- With the View link, you can filter by sent and
received faxes.
In the Contacts per page area, you can choose the
number of visible contacts to display (1, 20, 30 etc).

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CURRENT USAGE
In the My Fax area, inside the navigation menu, click on Current Usage link to see your fax usage.
You can visualize the number of pages :
- Sent
- Received
CONFIGURE MY FAX
In the My fax area, inside the navigation menu, click on Configure My Fax.
In Account Options:
- Indicate the numbers of days you wish to store
your faxes online. 365 days is the maximum.
In Sending Options:
- With the scrolling destination countries list,

choose the destination countries.
Management of users authorised to send faxes:
- Authorised users appear on the screen. Click on
Delete to delete them from the list.
- To add other user, click on Add a person. Then
the new user will appear on your authorised
users list.
Management of users authorised to receive faxes:
- Authorised users will appear on this screen.
Click on Delete to delete them.
- To add other users to the list, use the Add an
Email area and click to confirm.
The new user will appear on the authorised users list.
Click on Save to confirm your modifications.

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HOW DOES IT WORK?

In the MyFax area inside the navigation menu, click on How does it work?
Any questions, issues or doubt, the help link is
available on all pages to answer your
questions.
EDIT MY PROFILE
In the MyFax area inside the navigation menu, click on Edit my Profile.
In the Personal Information area, you can update your
information.
- Title.
- Surname and first name.
- Email.
- Password.
- Company.
- Business activity sector.
- Position
- Landline phone, mobile phone.
In the Payment Method Information area, you can
update your data:
- Card type.
- Card number.
- Expiration date.
- CCV number or security code.
All modifications can be confirmed with Save.
BILLING HISTORY
In the MyFax area inside the navigation menu, click on Billing history.
To see your invoices, click on the preview link.
Your invoices are in PDF format.

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HOW TO SEND A FAX FROM YOUR EMAIL ACCOUNT

To send a fax from your personal email account, just open your email software (Outlook, Thunderbird, Mail Mac,
Entourage etc...).
- Click on New message.
- In the To field, enter the fax number(s) followed by @fax.axiatel.com (do not forget the country
code). You can send to as many people as you like. You can enter as many recipients as you want. Do not
forget to respect the following format: i.e 6114345678@fax.axiatel.com (61 for Australia as the country
code followed by the fax number of your correspondent).
- You can directly input your fax text into the email body. This message will appear on your cover page.
- As attachments you can add all the files you wish to send your recipients just click attach and send.
You will receive a confirmation email in your mailbox to confirm the send.
HOW TO SEE YOUR FAXES FROM YOUR EMAIL BOX

Axiatel is using a standard file format to read documents on most computers.
- Open your email software (Outlook, Thunderbird, Mail Mac, Entourage)
- Open the file with the sender address : fax@axiatel.com
- Open the attachment by double clicking on it or downloading it on your computer hard drive
HOW TO ANSWER A RECEIVED FAX

To answer a received fax, you have to use the Transfer or Forward button.
- Click on Transfer or Forward
- Enter the recipient fax number to whom you wish to answer. In the To field, enter the fax number of
your recipient followed by @fax.axiatel.com. Remember to respect the following format for fax number
6126571703 (61 for Australia and your correspondent fax number). This message will appear on the cover
page.
- Add in attachment files you wish to send by using the Add button.
- Then, click on Send.
You will receive an email confirmation in your mailbox to confirm the sending.
TO SEND A DOCUMENT WITHOUT A COVER PAGE

To send a fax without a cover page:
-Email Platform: In the subject line, you just need to put your text followed by *** (three stars). This will
automatically deactivate the cover page for the message you are sending.
-Axiatel Online Interface: Select the none option from the cover page section.

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Axiatel Internet Faxing User Guide

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Axiatel Internet Faxing User Guide

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.

www.axiatel.com est un service dit par AXIALYS

ABOUT THE PRODUCT

The Central part

www.axiatel.com est un service dit par AXIALYS

Any issue or doubt? The Help link is

One click on Sign up and 5 steps later, you

Forgot your password? Just click on

Already have an account? Just log in to

THE CENTRAL PART OUR RATES

www.axiatel.com est un service dit par AXIALYS

THE CENTRAL PART - BENEFITS

www.axiatel.com est un service dit par AXIALYS

The central part - for further information

THE CENTRAL PART TEST IT NOW

www.axiatel.com est un service dit par AXIALYS

THE CENTRAL PART - SIGN UP

www.axiatel.com est un service dit par AXIALYS

The active navigation

The Try it now! button

You can contact us by email

www.axiatel.com est un service dit par AXIALYS

A dedicated number activated in 10 minutes.

www.axiatel.com est un service dit par AXIALYS

Step 3: select a number

www.axiatel.com est un service dit par AXIALYS

Step 4: billing details

Step 5: order summary

www.axiatel.com est un service dit par AXIALYS

www.axiatel.com est un service dit par AXIALYS

to add a new recipient.

In the Documents area :

In the Cover page area :

www.axiatel.com est un service dit par AXIALYS

www.axiatel.com est un service dit par AXIALYS

www.axiatel.com est un service dit par AXIALYS

- With the scrolling destination countries list,

www.axiatel.com est un service dit par AXIALYS

HOW DOES IT WORK?

Your invoices are in PDF format.

www.axiatel.com est un service dit par AXIALYS

HOW TO SEND A FAX FROM YOUR EMAIL ACCOUNT

HOW TO SEE YOUR FAXES FROM YOUR EMAIL BOX

HOW TO ANSWER A RECEIVED FAX

TO SEND A DOCUMENT WITHOUT A COVER PAGE

www.axiatel.com est un service dit par AXIALYS

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