Ricoh Aficio MPC2030 Trouble Error Codes List

1
Code

Causes
Description

101

Exposure lamp error

The peak white level is less than 64/255
digits (8 bits) when scanning the shading
plate.

Exposure lamp defective Lamp

stabilizer defective Exposure lamp
connector defective Standard white
plate dirty Scanner mirror or scanner
lens out of position or dirty

120

Scanner home position error 1

The scanner home position sensor does
not detect the OFF condition during
operation.

Scanner motor driver defective

Scanner motor defective Harness
between SIO board and scanner motor
disconnected Scanner HP sensor
defective Harness between SIO and HP
sensor disconnected

121

Scanner home position error 2

The scanner home position sensor does
not detect the ON condition during
operation.

Scanner motor driver defective

Scanner motor defective Harness
between SIO board and scanner motor
disconnected Scanner HP sensor
defective Harness between SIO and HP
sensor disconnected

141

Black level detection error The black level

cannot be adjusted within the target value
during the zero clamp.

Harness disconnected Defective SBU

142

White level detection error

The white level cannot be adjusted within
the target during auto gain control.

Dirty exposure glass or optics section

SBU board defective Exposure lamp
defective Lamp stabilizer defective
Scanner motor defective

144

SBU communication error

The SBU connection cannot be detected at Defective SBU Defective harness
power on or recovery from the energy save Defective detection port on the BICU
mode.

161001

The error result of self-diagnostic by the

ASIC on the BICU is detected.

Defective BICU Defective connection

between BICU and SBU

161002

IPU error
Detected an error during an access to the
Ri.

Defective BICU board

165

Copy Data Security Unit error

The copy data security board is not
detected when the copy data security
Incorrect installation of the copy data
function is set "ON" with the initial setting. security board Defective copy data
A device check error occurs when the copy security board
data security function is set "ON" with the
initial setting.

195

Serial Number Mismatch

NVRAM defective BICU replaced
Serial number stored in the memory does
without original NVRAM
not have the correct code.

202

Polygon motor error 1: ON timeout

The polygon mirror motor does not reach
the targeted operating speed within the
specified time after turning on or changing
speed

Defective or disconnected harness to

polygon motor driver board Defective
polygon motor driver board Defective
polygon motor.

Polygon motor error 2: OFF timeout

The polygon mirror motor does leave the

Disconnected or defective harness to

polygon motor driver board Defective

374

TD sensor adjustment error: C

During TD sensor initialization, the output value
of the black, magenta, cyan, or yellow TD
sensor is not within the range of the specified
value with SP3238-001 to -004 (default: 2.7V)
+- 0.2V

Heat seal not removed from a new

developer pack. TD harness sensor
disconnected, loose or defective. TD
sensor defective. Harness between
TD sensor and drawer disconnected,
defective.

375

TD sensor adjustment error: Y

During TD sensor initialization, the output value
of the black, magenta, cyan, or yellow TD
sensor is not within the range of the specified
value with SP3238-001 to -004 (default: 2.7V)
+- 0.2V

Heat seal not removed from a new

developer pack. TD harness sensor
disconnected, loose or defective. TD
sensor defective. Harness between
TD sensor and drawer disconnected,
defective.

380

Drum gear position sensor error: K

The machine does not detect the drum position Dirty or defective drum gear position
signal for 3 seconds at the drum phase
sensor
adjustment.

381

Drum gear position sensor error: M

The machine does not detect the drum position Dirty or defective drum gear position
signal for 3 seconds at the drum phase
sensor
adjustment.

382

Drum gear position sensor error: C

The machine does not detect the drum position Dirty or defective drum gear position
signal for 3 seconds at the drum phase
sensor
adjustment.

383

Drum gear position sensor error: Y

The machine does not detect the drum position Dirty or defective drum gear position
signal for 3 seconds at the drum phase
sensor
adjustment.

396

Overload on the drum/development

Drum/Development motor error: K
motor Defective drum/development
The machine detects a High signal from the
motor Defective harness Shorted
drum/development motor for 2 seconds after the
24 V fuse on the PSU Defective
drum/development motor turned on.
interlock system

397

Overload on the drum/development

Drum/Development motor error: M
motor Defective drum/development
The machine detects a High signal from the
motor Defective harness Shorted
drum/development motor for 2 seconds after the
24 V fuse on the PSU Defective
drum/development motor turned on.
interlock system

398

Overload on the drum/development

Drum/Development motor error: C
motor Defective drum/development
The machine detects a High signal from the
motor Defective harness Shorted
drum/development motor for 2 seconds after the
24 V fuse on the PSU Defective
drum/development motor turned on.
interlock system

399

Drum/Development motor error: Y

The machine detects a High signal from the
drum/development motor for 2 seconds after the
drum/development motor turned on.

Overload on the drum/development

motor Defective drum/development
motor Defective harness Shorted
24 V fuse on the PSU Defective

o
Descriptio
d
n
e

Causes

3
High
voltage
power:
Drum/
400
ID sensor
adjustment
High
voltage error
developme
When the
Vsg
error counter reaches "3", the
leak
Broken
nt bias
machineharness
detects"SC400". The Vsg error
output error
counter Defective
counts "1" when the Vsg detected by ID
4 An error
sensor is
more
than
drum
unit
or the value (default: 4.5V)
9 signal is
specifieddevelopment
with SP3324-005 or less than the
1 detected
value (default:
unit 3.5V) specified with SP3324-006.
for 0.2
Defective
441
Image transfer
unithigh
motor error
seconds
voltage supply
whenThe motor LOCK signal is not detected for more
than twounit
seconds while the motor START signal
charging
is
on.
the drum or
developme
442
Image transfer belt contact motor error
nt. The image transfer belt contact sensor does not
High detect the movement of actuator at the sensor
while the polygon motor rotates.
voltage
power:
Image
transfer/
443
Image transfer unit error
paperThe machine detects the encoder sensor error.
transfer
High voltage
bias output leak Broken
452
error Paper transfer
harnessunit
contact error
The paper
transfer unit contact sensor does not
An error
Defective
detect
the
movement
4 signal is
image transferof actuator at the sensor
while
the
polygon
9 detected
belt
unit ormotor rotates.
2 for 0.2
paper transfer
seconds
unit
when
Defective high
Description
charging
voltage supply
the
unit
separation,
image
transfer bet
or paper
transfer
roller.
PCDU
toner
collection
motor error
The
machine
detects that
the PCDU
4 toner
9 collection
5 bottle is not
set for one
second
when the
PCDU
toner
collection
motor is

PCDU toner
collection
bottle motor
damaged
Disconnect or
defective
harness
Defective
DRB board

interlock system

Dirty or defective ID sensor

Defective ID sensor shutter

Motor overload Defective image

transfer unit motor
Dirty image transfer belt contact
sensor Defective image transfer belt
contact motor Disconnected
connector of image transfer belt
contact sensor or motor
Disconnected cable
Defective encoder sensor Image
transfer unit installation error
Defective image transfer unit motor
Defective paper transfer unit contact
sensor Defective paper transfer unit
contact motor Broken +24V fuse on
PSU Defective IOB

Causes

Code
650

Communication error of the remote service

modem (Cumin-M)

669

EEPROM error
Retry of EEPROM communication fails three
Caused by noise
times after the machine has detected the
EEPROM error.

670

Engine start up error

The ready signal from the engine board is not Defective engine board.
detected.

671

Engine board mismatch error

Engine board and controller mismatch
detected.

Wrong engine board installed. Wrong

controller board installed. Check the
type of engine board and controller
board.

672

Controller-to-operation panel communication

error at startup
After powering on the machine, the
communication circuit between the controller
and the operation panel is not opened, or
communication with controller is interrupted
after a normal startup.

Controller stall Controller board

installed incorrectly Controller board
defective Operation panel connector
loose or defective

681

RFID: Communication error

Communication error occurs when the RFID
Defective RFID reader and writer
starts to communicate with the RFID receptor.
Disconnected ASAP I/F No memory
Retry of RFID communication fails three
chip on the toner cartridge Noise
times after the machine has detected the
RFID communication error.

682

Memory chip at TD sensor: Communication

error
Retry of memory chip communication fails
three times after the machine has detected
the memory chip communication error.

683

RFID: Unit check error

The machine gets RFID communication error
Caused by noise
even the toner cartridges have not been
installed in the machine.

687

Memory address command error

The BICU does not receive a memory
address command from the controller 120
seconds after paper is in the position for
registration.

690

GAVD communication error

The I2C bus device ID is not identified
during initialization. A device-status error
occurs during I2C bus communication. The
I2C bus communication is not established

Damaged memory chip data

Disconnected inter face No memory
chip on the development unit Noise

Loose connection Defective controller

Defective BICU
Loose connection Defective BICU
Defective LD controller board

C
o
Description
d
e

Causes
5

Punch
registration
due to an error other than a buffer shortage.
motor error
730
Shift tray motor error
(D038/D041)
The shift tray HP sensor does not activate
The punch
within 1.86 seconds after the shift tray motor
unit moves
Motor
starts to move at power on or copying. The
but is not
harness
1st detection failure issues a jam error, and
detected at
disconnect
the 2nd failure issues this SC code.
7
the home
ed, loose,
6
740
Finisher
motor
position
withinstapler
defective
error (D038/D041)
3
The 1st detection
failure issues a jam error,
the specified
Defective
failure issues this SC code.
time.and
Thethe
1st2ndregistration
motormovement motor error
742detection
Finisher stapler
failure
issues
(D038/D041)
a jam error,
and the 2nd
failure issues
this SC code.
750
Tray lift motor error (D038/D041)
Paper edge
detection
Defective
sensor error connector
760(D038/D041)
Finisher punch
motor error (D038/D041)
Defective
The
punch
HP
sensor
is not activated within
The machine paper
7
the
specified
time
after
the punch motor
does not
edge
8
turned
on.
The
1st
detection
failure issues a
detect correct detection
7
jamfrom
error, and
the 2nd
voltage
sensor.
failure issues this SC
code.
the paper
Defective
edge
DA or AD
detection
converter.
sensor.
Description
Paper size
sensor error
Defective
without side
connector
tray
Defective
7 (D038/D041)
paper size
8 The machine
sensors
8 does not
Defective
detect correct
DA or AD
voltage from
converter.
the paper size
sensors.
Paper size
sensor error
with side tray
(D038/D041)
7
The machine
8
does not
9
detect correct
voltage from
the paper size
sensors.
Front jogger
motor error
without side
tray
(D038/D041)

Defective
connector
Defective
paper size
sensors
Defective
DA or AD
converter.

Defective

Defective shift tray motor Defective

shift tray HP sensor.

Staple jam Motor overload Defective

stapler motor Defective stapler safety
sensor
Motor overload Loose connection of
the stapler unit HP sensor Loose
connection of the stapler unit movement
motor Defective stapler unit HP sensor
Defective stapler movement motor
Motor overload Loose connection of
the tray lift motor Defective tray lift
motor
Punch HP sensor disconnected,
defective Punch motor disconnected or
defective Punch motor overload due to
obstruction

Causes

Code
866

SD card authentication error

A correct license is not found in the SD card.

SD-card data is corrupted.

867

SD card error
The SD card is ejected from the slot.

1. Install the SD card. 2.

Turn the main switch off and
on.

868

SD card access error

-13 to -3: File system error Other number: Device
error

An error report is sent from

the SD card reader. An
error is detected in the SD
card.

870

Address book error

An error is detected in the data copied to the address
book over a network.

Defective software program

Defective HDD Incorrect
path to the server

872

Defective HDD Power

HDD mail data error
failure during an access to
An error is detected in the HDD at machine initialization.
the HDD

873

HDD mail transfer error An error is detected in the HDD

at machine initialization.

874

Delete All error 1: HDD

Data Overwrite Security
An error is detected while all of the HDD or NVRAM are
Unit (SD card) not installed
formatted physically by the Data Overwrite Security Unit
Defective HDD
(D377).

875

Delete All error 2: Data area

An error is detected while all of the HDD or NVRAM are The logical format for the
formatted logically by the Data Overwrite Security Unit
HDD fails.
(D377).

876

Log Data Error

An error was detected in the handling of the log data at
power on or during machine operation. This can be
caused by switching the machine off while it is operating.

877

HDD Data Overwrite Security SD card error

Defective SD card (D377)
The 'all delete' function cannot be executed but the Data
SD card (D377) not installed
Overwrite Security Unit (D377) is installed and activated.

878

TPM system authentication error

The system firmware is not authenticated by TPM
(security chip).

Incorrect updating for the

system firmware Defective
flash ROM on the controller
board

880

File format converter error

The file format converter does not respond.

Defective file format

converter

900

Electric counter error

Abnormal data in the counters.

Defective NVRAM
Defective controller

910 ...
External Controller Error
914

Defective HDD Power

failure during an access to
the HDD

Code

Description

Causes

920

Printer application error

Defective software Unexpected
An error is detected in the printer application7 hardware resource (e.g., memory
program.
shortage)

921

Printer font error

A necessary font is not found in the SD
A necessary font is not found in the SD card. card. The SD card data is corrupted.

990

Software performance error

The software makes an unexpected
operation.

Defective software Defective

controller Software error

991

Software continuity error

The software has attempted to perform an
unexpected operation. However, unlike SC
990, the object of the error is continuity of
the software.

Software program error Internal

parameter incorrect, insufficient working
memory.

992

Undefined error
Defective software program

An error undetectable by any other SC

code occurred

994

Operation panel management records

exceeded
An error occurred because the number of
records exceeded the limit for images
managed in the service layer of the
firmware. This can occur if there if there are
too many application screens open on the
operation panel.

No action required because this SC

does not interfere with operation of the
machine

995

CPM setting error

997

Software (including the software

Application function selection error
configuration) defective An option
The application selected by the operation required by the application (RAM, DIMM,
panel key does not start or ends abnormally. board) is not installed Nesting of the
fax group addresses is too complicated

998

Application start error

Loose connection of RAM-DIMM,
No applications start within 60 seconds after ROM-DIMM Defective controller
the power is turned on.
Software problem