MossOceanside, CA 92054

joymoss@me.com 321.506.8353

JOY L. MOSS, RN
HEALTH CARE EXECUTIVE

22+ years success leading health care & clinical sales & innovation for high-growth organizations
High-achieving and versatile Health Care Executive with more than 22 years of experience in providing
leading-edge clinical consultations, program development and implementation, educational instruction and
training, and life-cycle account management within health care and medical systems industry. Outstanding
leadership and analytic skills in identifying and meeting client needs, surpassing sales and revenue targets, and
optimizing business opportunities, through exceptional customer service, and problem solving capabilities.
Adaptive self-starter with strong business acumen, and extensive medical expertise for establishing and
growing hospital markets nationwide, through in-depth analysis of existing client accounts, and systematic
generation of new business leads and prospects. Seasoned communicator with excellent interpersonal skills
for team leadership and collaboration, sales training and presentation, and forging trust-based relationships.

HIGHLIGHTS OF EXPERTISE

Client Prospecting
Sales/Account Management
SME Advising/Analysis
Clinical Documentation

Budget Administration
Clinical Applications
Software Systems Support
Orders Reconciliation

Program/Process Design
Clinical Systems/Training
Product Evaluation/Conversion
Customer Service/Support

CAREER SUMMARY
Account Executive, Clinical Documentation Improvement
JATA/NUANCE COMMUNICATIONS, INC. | Oceanside, CA

Achieve sustainable sales success by creating and implementing sales strategies, within key accounts in
hospital market across Southern California, Arizona, Hawaii, and Alaska
Optimize new opportunities for company growth through client prospecting, and development through
cold calling, and following up leads from key health care conferences and client referrals
Conduct in-depth analysis of existing client accounts for promoting and up selling new product offerings
Cultivate and maintain exceptional client relationships, through active participation in client and industry
wide meetings; and fostering culture of client equity, and teamwork

Healthcare Consultant, Clinical Documentation Management

JA THOMAS & ASSOCIATES/DIVISION OF NUANCE | San Diego, CA

2013 Present

2011 2013

Provided effective educational instruction in all phases of clinical documentation management program,
assessment, and implementation
Achieved and maintained sustainability of success for clients, by ensuring systematic follow-up, including
providing comprehensive support for 20 individual clients, and monthly analysis of data submitted
Promoted success of facility by customizing recommendations for financial, and associated benefits in
Value based Purchasing model
Served as SME in software system, and ICD-9 strategies embedded in software, including coding clinics and
guidelines
Provided instructional support of clinical documentation specialist in software use, and process of
assigning principle diagnosis and DRG concurrently
continued

JOY L. MOSS, RN

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Clinical Informatics/Physician Educator | HEALTH-FIRST HEALTH SYSTEMS | Melbourne, FL 2010 2011

Administered educational instruction for physicians on EHR, and HIE initiative on 4 hospital systems
Led extensive engagement in all aspects of Allscripts SCM system from initial training, to follow-up and
troubleshooting with all physicians in health system, including orders reconciliation, RX Writer and Mobile
MD II
Serve as effective liaison for collaborating between physicians, clinical informatics, and HIT in
development and use of clinical applications
Oversaw design, implementation, and facilitation of educational programs and tools, relating to use and
philosophy of designated clinical systems

RN Consultant/Clinical Educator/Sales Representative

BBRAUN HEALTHCARE | Melbourne Beach, FL

Provided comprehensive clinical support as independent clinical educator, with 100% travel nationwide
Led successful product conversion through in-depth product evaluations
Increased sales to physician clinics, and urgent care facilities, as independent sales representative for
NuCare Pharmaceuticals
Oversaw complete life cycle sales management from evaluation to implementation and follow-up
Managed successful development of individualized education programs for IV pump training
Met and exceeded educational needs of hospital with development of in-service programs, by closely
collaborating with nursing education department
Achieved and surpassed customer satisfaction goals in pre and post sales, by facilitating comprehensive
educational instruction, and training of staff members in all hospital departments

Regional Clinical Consultant | BAXTER HEALTHCARE | San Juan Capistrano, CA

2002 2010

1993 2002

Led clinical support for 7 sales territories in western region of infusion systems division, reporting to
regional sales manager
Increased sales of infusion pumps, medication dispensing system (SureMed), and related disposable
products, as part of successful sales team
Determined best product for specific clinical areas, through in-depth review of customer needs in all
departments of hospital
Achieved customer goals, by customizing development and implementation of servicing programs
Served as effective clinical liaison for customers, by troubleshooting product issues, reviewing product
utilization, and developing presentations
Established solid record of successful sales to hospital senior management team, including CFO, CNO, and
director of materials

EDUCATION / CERTIFICATION / AFFILIATIONS

Bachelor of Arts in Healthcare Administration, Graceland College, Lamoni, IA, 1995
Associate in Arts/Registered Nurse, Catonsville Community College, Catonsville, MD, 1978
HI-TECH Work Force Implementation Support Specialist, Indian River State College, Ft Pierce, FL, 2011
Active Registered Nursing License in Florida & California
HIMSS Member HFMA Member NAPW Member