Vous êtes sur la page 1sur 16

9/1/2014

Bluecoat Knowledge Base


Need a Login? Username: *

BlueTouch Online
Suppor t Hom e

Lic e ns ing

Doc um e nt a t ion

Password: *

L o g in

Blue c oa t .c om

Knowledge Base
Alerts
Cloud Announcements
FAQ
Product Information
Security Advisories
Solutions
Support Documents
Technical Alerts
Support (https://support.bluecoat.com) > Knowledge Base (https://kb.bluecoat.com/index?page=home) > Solutions (https://kb.bluecoat.com/index?page=content&channel=SOLUTIONS) > Solutions
Detail

Solutions
What are some tips for reading the Reporter journal files?
Back to all Solutions

Rate

Printer Friendly

(https://kb.bluecoat.com/index?

this

(https://kb.bluecoat.com/index?
(https://kb.bluecoat.com/index?

(https://kb.bluecoat.com/index?

page=content&channel=SOLUTIONS)

(#rate)

page=content&id=KB3460&pmv=print&impressions=false)
page=content&channel=SOLUTIONS)

page=content&id=KB3460&pmv=print&impressions=false)

Page
(#rate)

Solutions
ID:

KB3460

Version: 30.0
Status: Published
Published
date:

09/29/2009

Updated: 06/13/2014
Applies Linux 32 bit (https://kb.bluecoat.com/index?page=content&channel=SOLUTIONS&cat=LINUX_32_BIT) , Linux 64 bit (https://kb.bluecoat.com/index?
To:

page=content&channel=SOLUTIONS&cat=LINUX_64_BIT)

, Windows 32 Bit (https://kb.bluecoat.com/index?page=content&channel=SOLUTIONS&cat=WINDOWS_32_BIT) , Windows 64 Bit

(https://kb.bluecoat.com/index?page=content&channel=SOLUTIONS&cat=WINDOWS_64_BIT)

, Reporter 9 (https://kb.bluecoat.com/index?page=content&channel=SOLUTIONS&cat=REPORTER_9)

Problem Description
I have the Blue Coat Reporter journal files open in a word processor; are there some tips for how or what I should see in
these?
What are some key word searches we could use to search through the journals of Reporter?

Resolution
The Reporter journal files are kept in a folder just off the root of the main Blue Coat folder, and are rotated through to the
next journal whenever they reach 5,121 KB.
In Linux, the default folder location is /op/bc/reporter/journal.
In Windows, the default folder location is c:/Program Files/Bluecoat Reporter 9/journals.
The following is a typical journal entry.
BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START
src/sg_main.cpp,625,HandleExternalStartupOptions
main_00001ae0(6880),,
Created the 'isready.txt' file to indicate an administrator exists
BCRJ - Blue Coat Reporter Journal.
2009-09-23 14:37:21 is the date and time down to the seconds.
NOR.INFO.START - NORstands for normal journal entry. Normal journal entries are not shown in the Reporter

https://kb.bluecoat.com/index?page=content&id=KB3460

1/16

9/1/2014

Bluecoat Knowledge Base

interface. Entries that begin with ALW, such as ALW.ERRO.LOGSO, are shown.
ALW.INFO.START - INFO indicates that this is an informational message. Other possible entries are ERRO
(error) and WARN (warning).
ALW.INFO.START - STARTstands for which part of the code is telling us something. In this case, the Startup part
of the source code is printing out this message. Other code part options are LOGSO (log sources), AUTHE
(authentication), WEBSE (webserver), and DATAB (database).
The journal messages should be grouped according to what time they were printed out and what portion of the code
they came from. For example, even though you see a DATAB message printed in the journal at the same time as (in the
row above or below) an AUTHE message, it does not mean that they are related. In fact, the chances of a database error
and a authentication message being related are very remote.
There are two ways you can search for comments:
Open up each journal file, one by one, and search.
Position yourself at the root folder - mentioned above - and search all of the files for the below mentioned
keywords.
Here's what you see in a report journal on a successful startup, with comments in bold that explain each step:
The Isready file is created at the root of the Reporter install.
This comment declares that the file was found when Reporter first started after a fresh install. It also is indicative that
only the default admin user is configured. The file remains there for the duration of the Reporter installation, and this
message is only shown in the first journal.
BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START
src/sg_main.cpp,625,HandleExternalStartupOptions
main_00001ae0(6880),,
Created the 'isready.txt' file to indicate an administrator exists
Declaring the License info: Standard /Premium/
BCRJ:2009-09-23 14:37:21 (4aba6ae1) ALW.WARN.UNDEF
src/sg_license.cpp,87,CheckAndFixupLicensing
main_00001ae0(6880),,
Generating standard license to allow maximum of 50000000 database requests across
all loaded databases
Version info: CPU/version/Operating System and build.
Blue Coat Reporter (32-bit), Release Version 9.1.3.1, Build 41492, Windows Server 2003 Enterprise Edition
TIMEZONE Information:
BCRJ:2009-09-23 14:37:21 (4aba6ae1) ALW.INFO.START
src/sg_main.cpp,1285,MainThread::Run
main_00001ae0(6880),,
The time zone is 'Eastern Daylight Time' (+05:00:00)
Information on where Reporter is installed follows:
Where Reporter keeps this customers unique configuration settings-A working configuration:
BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START
src/sg_main.cpp,1292,MainThread::Run
main_00001ae0(6880),,
settings-root=D:/Program Files/Blue Coat Reporter 9/settings/
Where Reporter is storing its default settings:
BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START

https://kb.bluecoat.com/index?page=content&id=KB3460

2/16

9/1/2014

Bluecoat Knowledge Base


src/sg_main.cpp,1292,MainThread::Run
main_00001ae0(6880),,
settings-default=D:/Program Files/Blue Coat Reporter 9/settings_default/

Other folders noticed and journaled on bootup are:


Note: The entire journaled message is not included here.
system-root=D:/Program Files/Blue Coat Reporter 9/system/
updates-root=D:/Program Files/Blue Coat Reporter 9/updates/
utilities-root=D:/Program Files/Blue Coat Reporter 9/utilities/
webclient-root=D:/Program Files/Blue Coat Reporter 9/webclient/
Where the Journal, Archived Reports, and database are kept:
databases-root=D:/Program Files/Blue Coat Reporter 9/databases/
journal-root=D:/Program Files/Blue Coat Reporter 9/journal/
archive-root=D:/Program Files/Blue Coat Reporter 9/archive/

Username and password created for YWRtaW4=


Note: ( check local_users.cfg file for who this is)
BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START
src/sg_main.cpp,1296,MainThread::Run
main_00001ae0(6880),,
username=YWRtaW4=
BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START
src/sg_main.cpp,1296,MainThread::Run
main_00001ae0(6880),,
password=0aff4b401c79e510a649a
Ports for the websever are declared as intialized by these messages:
BCRJ:2009-11-10 10:31:57 (4af9957d) ALW.INFO.START
src/sg_task.cpp,1820,MasterThread::Run_Init
master_thread_00000e04(3588),,
Web server initialized CLR port 0.0.0.0:8081
You might see the above port 8081 if only HTTP is used. If HTTPS is used, you'll see the same message but with 8082.
The streaming port is also declared open in a similar fashon.
The streaming port can also be declared non-functional by these messages.
BCRJ:2009-11-10 10:31:57 (4af9957d) ALW.ERRO.START
src/sg_task.cpp,2021,MasterThread::OpenSGPPort
master_thread_00000e04(3588),,
SGP server socket bind failure 10013 for port 0.0.0.0:9081
BCRJ:2009-11-10 10:31:57 (4af9957d) NOR.INFO.START
src/sg_task.cpp,1949,MasterThread::Run_Init
master_thread_00000e04(3588),,
SGP listener disabled due to initialization failure
NOTE: The above is only informational and Reporter continues to function.
If Reporter is loaded successfully, you see this Ctrl+C message and then ongoing informational messages, which
are outlined later in this article.
BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START
src/sg_main.cpp,1299,MainThread::Run
main_00001ae0(6880),,

https://kb.bluecoat.com/index?page=content&id=KB3460

3/16

9/1/2014

Bluecoat Knowledge Base


==> PRESS 'CTRL+C' TO SHUTDOWN REPORTER

Other common messages and an explanation for each.


Running out of memory Warning:
Suggested search strings:
Reporter process
memory
ALERT or ALW.WARN.ALERT
BCRJ:2009-09-23 15:03:37 (4aba7109) ALW.WARN.ALERT
src/sg_alert_event_processor.cpp,3813,HandleAlert_GenericMemory
worker_thread_0000144c(5196),,
ALERT raised: Reporter process memory usage has climbed above the 75% (1.50 GB)
warning threshold -- currently 76% (1.52 of 2.00 GB)

Running out of memory cleared alert:


Suggested Search strings:
Reporter process
memory
ALERT or ALW.WARN.ALERT
BCRJ:2009-09-23 15:18:37 (4aba748d) ALW.INFO.ALERT
src/sg_alert_event_processor.cpp,3813,HandleAlert_GenericMemory
worker_thread_000008f8(2296),,
ALERT cleared: Reporter process memory usage has fallen below the 75% (1.50 GB)
warning threshold -- currently 59% (1.18 of 2.00 GB)
Running out of memory in file:
Remediation: Add more physical memory, not virtual memory.
Suggested search strings:
Failed to allocate memory
msmalloc failed
BCRJ:2011-09-13 14:05:51 (4e6f471f) ALW.ERRO.LEP
src/sg_log_entry_processor.cpp,186,LogEntryProcessor::QueueLogEntry
worker_thread_00000b7c(2940),,
Failed to allocate memory for a new WORK_NODE
BCRJ:2011-09-13 07:18:09 (4e6ee791) ALW.ERRO.DATAS
src/sg_counters.cpp,744,GrowAvlPages_DataSpecific
worker_thread_000028e4(10468),,
ERROR: msmalloc failed in GrowAvlPages_DataSpecific
BCRJ:2011-09-13 07:18:09 (4e6ee791) ALW.ERRO.DATAS
src/sg_counters.cpp,991,CTreeFindOrMake
worker_thread_000028e4(10468),,
'CTreeFindOrMake' failed to add counters data 3584='635768' [root:61]
BCRJ:2011-09-13 07:55:37 (4e6ef059) ALW.ERRO.DATAS
e:\p4ws\reporter\rpt_9_2\production\src\sg_pagedavl_template.h,324,GrowAvlPages
worker_thread_00002b88(11144),,
ERROR: msmalloc failed in GrowAvlPages
BCRJ:2011-09-13 07:55:37 (4e6ef059) ALW.ERRO.DATAS
src/sg_counters.cpp,981,CTreeFindOrMake
worker_thread_00002b88(11144),,

https://kb.bluecoat.com/index?page=content&id=KB3460

4/16

9/1/2014

Bluecoat Knowledge Base


'CTreeFindOrMake' failed to add counters node 10496='12818874' [root:206]

BCRJ:2011-09-13 07:55:37 (4e6ef059) ALW.ERRO.DATAS


e:\p4ws\reporter\rpt_9_2\production\src\sg_pagedavl_template.h,324,GrowAvlPages
worker_thread_00002b88(11144),,
ERROR: msmalloc failed in GrowAvlPages
BCRJ:2011-09-13 07:55:37 (4e6ef059) ALW.ERRO.DATAS
src/sg_counters.cpp,981,CTreeFindOrMake
worker_thread_00002b88(11144),,
'CTreeFindOrMake' failed to add counters node 10496='228009' [root:206]
Running out of Disk space alert.
Suggested Search strings:
ALERT cleared
Disk storage usage
climbed
BCRJ:2009-11-02 08:51:18 (4aeee3d6) ALW.ERRO.ALERT
src/sg_alert_event_processor.cpp,3813,
worker_thread_46f1c940(1190250816),,
ALERT raised: Disk storage usage has climbed above the 0% (0.00 KB) critical limit - currently 0% (0.00 of 0.00 KB
NOTE: The above message represents a bug in Reporter on LINUX servers, as both actual and maximum values are
zero. Upgrade the to version 9.1.3.4. or later to fix this.
Running out of Disk space cleared alert:
Suggested Search strings:
ALERT cleared
Disk storage usage
BCRJ:2009-11-02 08:56:19 (4aeee503) ALW.INFO.ALERT
src/sg_alert_event_processor.cpp,3813,
worker_thread_43316940(1127311680),,
ALERT cleared: Disk storage usage has fallen below the 85% (0.00 KB) critical limit
-- currently 80% (0.00 of 0.00 KB)

A Blue Coat Reporter client has been configured to send to Reporter and is now being upgraded from 'unassigned'
to 'assigned'
In other words, it is now linked to a database.
Suggested Search string:
Upgraded
<hash string>
BCRJ:2009-09-23 16:05:52 (4aba7fa0) NOR.INFO.DBMGR
src/sg_profile.cpp,2894,DatabaseManager::UpdateUnassignedLogSource
worker_thread_000008f8(2296),,
Upgraded unassigned log source 'stream:assigned_1b527284124658a438211441291d7a40'
Note: Databases have a hashed name, you can search for in the journals, to find events for them. To find the hash, you
can navigate down to <installed Drive>program Filessettingsdatabase and open up each cfg file, looking for their name,
in English, and then their hash name. The hash name often looks like this:
database_8b4e6220a87a11de8804f0004c9ba7ce. To search for activity on them them, such as loading or unloading,
use this name.

https://kb.bluecoat.com/index?page=content&id=KB3460

5/16

9/1/2014

Bluecoat Knowledge Base

An entry indicating a crash has occured and Reporter is attempting to shut down:
NOTE: A good indicator that the journal file does not not contain a crash is if it had to roll over and start another journal
file. Its size, in this case, would be 5,121 KB.
Suggested search string:
SHUTTING DOWN

BCRJ:2009-09-23 14:51:22 (4aba6e2a) ALW.INFO.SHUTD


src/sg_main.cpp,1480,MainThread::Run
main_00001f30(7984),,
==> REPORTER IS SHUTTING DOWN IMMEDIATELY BECAUSE OF SOME ABNORMAL INTERNAL
CONDITION

A entry indicating the administration has manualy shut down the Reporter services or daemon:
NOTE: This would typicaly be done by a control C event on the LINUX terminal, or clicking on the service in the "Manager
Services" list, and shutting it down in Windows. This is a normal event, not a crash.
Suggested search string:
SHUTTING DOWN
NORMALLY
CONSOLE
BCRJ:2009-09-23 14:51:22 (4aba6e2a) ALW.INFO.SHUTD
src/sg_main.cpp,1480,MainThread::Run
main_00001f30(7984),,
==> REPORTER IS SHUTTING DOWN NORMALLY BECAUSE OF A CONSOLE
'CTRL_SHUTDOWN_EVENT'REPORTER IS SHUTTING DOWN NORMALLY BECAUSE OF A CONSOLE
'CTRL_SHUTDOWN_EVENT'
Log source Messages
Suggested Search strings:
Loaded log source
unloaded log source.
FTP
UNIX
1: Loading and unloading:
BCRJ:2009-09-25 02:26:49 (4abc62a9) NOR.INFO.LOGSO
src/sg_logreader.cpp,179,LogReader::Load
worker_thread_0000196c(6508),,
Loaded log source 'BlueCoatdb:stream:assigned_1b527284124658a438211441291d7a40
BCRJ:2009-09-24 18:01:16 (4abbec2c) NOR.INFO.LOGSO
src/sg_profile.cpp,4315,DatabaseManager::PhasedLogSource
worker_thread_00001970(6512),,
Unloaded log source 'BlueCoatdb:stream'
2: FTP-related:
BCRJ:2010-03-20 01:16:32 (4ba48460) NOR.INFO.LOGSO
src/sg_logreader.cpp,5638,FTPCloseLogFile
worker_thread_00000764(1892),,
Failed to post process FTP log source file

https://kb.bluecoat.com/index?page=content&id=KB3460

6/16

9/1/2014

Bluecoat Knowledge Base

'bluecoat_reporter_db:useclifwp120:./SG_main_XX231_0319.log.gz'
BCRJ:2010-03-20 01:16:32 (4ba48460) NOR.INFO.LOGSO
src/sg_logreader.cpp,963,LogReader::WriteCheckpointFile
worker_thread_00000764(1892),,
Checkpoint while processing log source file
'bluecoat_reporter_db:useclifwp120:./SG_main_XX231_0319.log.gz'
NOTE: For more information on why the above FTP log source unloaded, see KB3753 (https://kb.bluecoat.com/index?page=content&id=KB3753) .
Blue Coat Access log rename error.
Suggested Search strings:
RENAME
errno 32
failed
BCRJ:2009-10-05 12:15:25 (4aca1b9d) ALW.ERRO.LOGSO
src/sg_logreader.cpp,3708,HFPCloseLogFile
worker_thread_00001040(4160),,
RENAME log source file
'Q3_September_2009:sept:D:/BC_Logs/Sept/PRXY03_main__2250903145136.log.gz' to
'D:/BC_Logs/Sept/PRXY03_main__2250903145136.log.gz.done' failed with errno 32
NOTE: An attempt to rename the log source failed, because the file was still open or in use by a external
application.
Blue Coat Access log move error:
MOVE
failed with
errno 18
BCRJ:2009-12-10 14:28:21 (4b214bd5) ALW.ERRO.LOGSO
src/sg_logreader.cpp,3882,
worker_thread_b1b27ba0(2981264288),,
MOVE log source file 'BOSdb:a1web1 log
files:/var/bcr/SG01RawLogs/SG_blue_coat_reporter_9__191208012554.log.gz' to
'/services/reporter/ProcessedLogs/SGweb1/SG_blue_coat_reporter_9__191208012554.log.gz'
failed with errno 18 BCRJ:2009-12-10 14:28:21 (4b214bd5) NOR.INFO.LOGSO
src/sg_logreader.cpp,963,
worker_thread_b1b27ba0(2981264288),,
Checkpoint while processing log source file 'BOSdb:a1web1 log
files:/var/bcr/SG01RawLogs/SG_blue_coat_reporter_9__191208012554.log.gz'
NOTE: Reporter 8x and 9.1 might use the MOVE post-processing action only within the same file system. Moves between
different file system moves are not supported. On both LINUX and Windows, the rename and the move commands are
so similiar that the same API is called.

Blue Coat client connected/loaded


Suggested Search strings:
SG
closed
connection
BCRJ:2009-03-25 12:38:01 (49ca6bf9) NOR.INFO.LOGSO
src/sg_logreader.cpp,5560,SGPGetLogBuffer
worker_thread_00001b28(6952),,

https://kb.bluecoat.com/index?page=content&id=KB3460

7/16

9/1/2014

Bluecoat Knowledge Base


SG closed connection from SGP log source '<NAME OF LOG SOURCE HERE>'

NOTE: This journal message is actually showing that the ProxySG appliance requested the connection to close. If you
look around a little more, the journal file provides a different message for a new SGP connection.

Reporter crashed.
(Look in the journal prior to this one, to find out what it was doing before it crashed.)
Suggested Search strings:
The previous instance of Reporter
shutdown
BCRJ:2009-03-26 16:39:35 (49cbf617) ALW.ERRO.START
src/sg_main.cpp,939,CreateServerRunningFile
main_00001280(4736),,
The previous instance of Reporter (started at '2009-03-25 12:29:44') did not
shutdown
Reporter is loaded and ready:
Suggested search strings.
8081
port
Web server initilized
BCRJ:2009-03-25 12:29:44 (49ca6a08) ALW.INFO.START
src/sg_task.cpp,1720,MasterThread::Run_Init
master_thread_000016b4(5812),,
Web server initialized CLR port 0.0.0.0:8081
You can now attach to the Reporter webserver on port 8082
Suggested Search strings:
8082
port
Web server initilized
( Reporter is most probably using HTTPS)
BCRJ:2009-04-22 17:01:20 (49ef93b0) ALW.INFO.START
src/sg_task.cpp,1797,MasterThread::Run_Init
master_thread_000010c8(4296),,
Web server initialized SSL port 0.0.0.0:8082
Reporter will not load because it can't bind its Webserver to a port., or it can't find the cfg file to load it.
Suggested search strings.
port
8081
bind failure
BCRJ:2010-01-19 09:42:14 (4b54f1d6) ALW.ERRO.START
src/sg_task.cpp,1795,MasterThread::Run_Init
master_thread_00000128(296),,
Web server CLR socket bind failure 10013 for port 0.0.0.0:8081
BCRJ:2010-11-24 10:42:05 (4ced4e6d) ALW.ERRO.START
src/sg_task.cpp,1490,MasterThread::Run_Init
master_thread_000013ec(5100),,

https://kb.bluecoat.com/index?page=content&id=KB3460

8/16

9/1/2014

Bluecoat Knowledge Base


Failed to find web server protocol configuration

Suggested remediation: In the command line, run a nestat- a command to find out which application is using
this port, then stop that application. Or edit the Reporte preferences.cfg file and change it to use another port. See
KB3748 (https://kb.bluecoat.com/index?page=content&id=KB3748) for more details on how to troubleshoot this issue.
The Blue Coat Reporter client is open on the Reporter server, ready to receive connections from the SG.
Suggested Search strings:
9081
initialized port
BCRJ:2009-03-26 16:39:35 (49cbf617) ALW.INFO.START
src/sg_task.cpp,1928,MasterThread::OpenSGPPort
master_thread_00001ea0(7840),,
SGP server initialized port 0.0.0.0:9081
properly.

DATABASE MESSAGES
Loaded Database
Suggested Search strings:
Loading
Loaded
database
BCRJ:2009-03-25 12:35:47 (49ca6b73) NOR.INFO.DBMGR
src/sg_profile.cpp,1345,DatabaseManager::PhasedDatabaseHandler
worker_thread_000002f0(752),,
Loading database 'JOE'

Database expirey message


Suggested search strings
Expired
database
ExpireDatabaseJob

BCRJ:2009-03-27 00:00:39 (49cc5d77) NOR.INFO.EXPIR


src/sg_profile.cpp,6838,ExpireDatabaseJob::PhaseFunc_ExpireProcessing
worker_thread_0000184c(6220),,
Expired database 'database_35a24fe0196311deaf33f0004bab9db9'
Failed Database expire messages
Suggested search strings.
Failed
Deleting file
Cannot expire database
BCRJ:2009-11-11 00:01:22 (4afa5332) ALW.ERRO.UTILI
src/sg_utility.cpp,1733,FileNode::RemoveFromFileSystem
worker_thread_00000eec(3820),,
Failed deleting file
(D:/BlueCoat/Database/database_8c450fc0ce2d11de932af0004cdacc40/347472/4111623.cnt)

https://kb.bluecoat.com/index?page=content&id=KB3460

9/16

9/1/2014

Bluecoat Knowledge Base

You should change time "daily expire DB".


BCRJ:2014-05-29 00:00:16 (5385fa00) NOR.INFO.DBMGR
src/sg_profile.cpp,2313,
worker_thread_debfd700(3737114368),,
Loading database 'Reporter_DB'
BCRJ:2014-05-29 00:00:48 (5385fa20) NOR.WARN.DBMGR
src/sg_profile.cpp,10374,
worker_thread_de1fc700(3726624512),,
Cannot expire database that is not finished loading -- phase:1
(Reporter_DB:database_10505fa0c6d911e3a293f442f1233098)
BCRJ:2014-05-29 00:02:30 (5385fa86) NOR.INFO.DBMGR
src/sg_profile.cpp,2334,
worker_thread_debfd700(3737114368),,
Loaded database 'Reporter_DB:database_10505fa0c6d911e3a293f442f1233098'
Added Database
Suggested Search strings:
Added database
BCRJ:2009-09-04 10:34:25 (4aa0ed31) NOR.INFO.DBMGR
src/sg_profile.cpp,392,DatabaseManager::AddDatabase
worker_thread_0000125c(4700),,
Added database 'JOE:database_01696500993e11deab9cf0004c821fa6'

Deleted database
Suggested search strings:
Deleting database
Deleted database
BCRJ:2009-11-26 12:59:45 (4b0e7bc1) NOR.INFO.DBMGR
src/sg_profile.cpp,1667,DatabaseManager::PhasedDatabaseHandler
worker_thread_00009a5c(39516),,
Deleting database
'database_01696500993e11deab9cf0004c821fa6:database_01696500993e11deab9cf0004c821fa6'

BCRJ:2009-11-26 12:59:57 (4b0e7bcd) NOR.INFO.DBMGR


src/sg_profile.cpp,1750,DatabaseManager::PhasedDatabaseHandler
worker_thread_00009a54(39508),,
Deleted database
'database_01696500993e11deab9cf0004c821fa6:database_01696500993e11deab9cf0004c821fa6'

Allocated memory size for Database


Suggested search strings:
Flushing all datasets of size
BCRJ:2013-08-12 04:52:32 (5207eb80) NOR.INFO.DATAB
src/sg_logdb.cpp,1117,FlushDataSets
worker_thread_00000288(648),,

https://kb.bluecoat.com/index?page=content&id=KB3460

10/16

9/1/2014

Bluecoat Knowledge Base


Flushing all datasets of size 4.59 GB for database 'database_name'

LIcense log line limit


Suggested Search strings:
50000000
DB
requests
Unloading ALL LOG SOURCES SYSTEM-WIDE

BCRJ:2009-03-27 19:08:57 (49cd6a99) ALW.WARN.ALERT


src/sg_alert_event_processor.cpp,4085,HandleAlert_LicensedDBRequests
worker_thread_00001284(4740),,
ALERT raised: Licensed DB requests has reached or climbed above the 50000000 DB
requests
BCRJ:2009-03-27 19:08:57 (49cd6a99) ALW.ERRO.ALERT
src/sg_alert_event_processor.cpp,4518,AlertEventProcessor::ProcessAlertEvent
worker_thread_00001284(4740),,
*** Please remedy this alert condition by unloading, expiring (or perhaps deleting)
one or more profiles ***
BCRJ:2009-03-27 19:08:57 (49cd6a99) ALW.ERRO.ALERT
src/sg_alert_event_processor.cpp,4522,AlertEventProcessor::ProcessAlertEvent
worker_thread_00001284(4740),,
*** Unloading ALL LOG SOURCES SYSTEM-WIDE because of depleted licensed db requests

Another similar message on log line license limitations:


BCRJ:2009-03-27 19:18:56 (49cd6cf0) ALW.ERRO.LOGSO
src/sg_logreader.cpp,151,LogReader::Load
worker_thread_00001a7c(6780),,
System resource limitation prevented load for log source 'CFNI:CFNI-2'
Bad license entered
re-enter license
Suggested Search string;
substituted

BCRJ:2009-03-25 12:29:44 (49ca6a08) ALW.WARN.UNDEF


src/sg_license.cpp,87,CheckAndFixupLicensing
main_000011a4(4516),,
Standard license substituted for invalid license: ''

Reporter is processing this access log file.


Suggested search string:
Processing
log
source
BCRJ:2009-04-22 17:51:22 (49ef9f6a) NOR.INFO.LOGSO
src/sg_logreader.cpp,3122,HFPGetLogBuffer
worker_thread_00000114(276),,

https://kb.bluecoat.com/index?page=content&id=KB3460

11/16

9/1/2014

Bluecoat Knowledge Base


Processing log source file 'Home_Office:Home_Office:E:/BC Reporter

Logs/Home_Office/SG_BCRLOG__230422225005.log.gz

Reporter has been changed from HTTP to HTTPS protocol:


Suggested Search strings:
8081 ( HTTP)
8082 (HTTPS)
9081 ( Using the SG - Bluecoat Reporter client- streaming)
Changes to server settings are valid
BCRJ:2009-10-02 10:43:47 (4ac62dc3) ALW.INFO.WEBSE
src/sg_webserver.cpp,7834,PreferencesHandler
worker_thread_00001cec(7404),,
Changes to server settings are valid -- no port numbers are shared between HTTP,
HTTPS and SG link (8081, 8082, 9081).

Reporter has a database that is corupt:


Suggested search strings.
NOTE: As you can see below, there are multiple messages that indicate a problem with the database.
failed to obtain a log table
string fread failed
Corruption detected
Error 9 loading database
CRJ:2009-10-14 15:13:44 (4ad622e8) ALW.ERRO.DATAB
src/sg_logdb.cpp,414,GetLogTableCache
worker_thread_000010dc(4316),,
database_b22fdcb0b1bd11de834af0004aca21e8
BCRJ:2009-10-14 15:13:44 (4ad622e8) ALW.CRIT.LEP
BCRJ:2009-10-14 15:13:44 (4ad622e8) ALW.CRIT.LEP
src/sg_log_entry_processor.cpp,728,LogEntryProcessor::PhasedLogEntryProcessor
worker_thread_000010dc(4316),,
'PhasedLogEntryProcessor' failed to obtain a log table (uGLTC = 1041)
BCRJ:2009-11-03 11:46:41 (4af00a11) ALW.ERRO.DATAS
src/sg_dataset.cpp,1169,LoadAvlPages_DataSpecific
worker_thread_00000c6c(3180),,
ERROR: string fread failed (len = 20)
BCRJ:2009-11-03 11:46:41 (4af00a11) ALW.ERRO.DBMGR
src/sg_profile.cpp,5912,Profile::OpenProfileContext
worker_thread_00000c6c(3180),,
Corruption detected in OpenProfileContext() when creating the data set
BCRJ:2011-07-26 20:03:44 (4e2f8010) NOR.ERRO.REPOR
src/sg_reports.cpp,4465,MergeSummaryReportData
worker_thread_00000878(2168),,
Unable to open .cnt file for hour 364365
(The above message also happen if there has only been one access log loaded into the database, and it hasn't been
flushed to disk yet. The user has attempted to load a report, but reporter can't find th data on disk)

https://kb.bluecoat.com/index?page=content&id=KB3460

12/16

9/1/2014

Bluecoat Knowledge Base

BCRJ:2009-11-03 11:46:41 (4af00a11) ALW.ERRO.DBMGR


src/sg_profile.cpp,1426,DatabaseManager::PhasedDatabaseHandler
worker_thread_00000c6c(3180),,
Error 9 loading database 'Lizzie:database_60eccbb0979b11de9c08f0004c7f5213'

BCRJ:2009-11-03 11:46:41 (4af00a11) NOR.INFO.DBMGR


src/sg_profile.cpp,1447,DatabaseManager::PhasedDatabaseHandler
worker_thread_00000c6c(3180),,
Unloading database 'Lizzie'
Reporter is unable to load because of a database issue (corrupt):
Suggested Search strings:
Failed to find or validate database
REPORTER IS SHUTTING DOWN IMMEDIATELY
FAILURE CONDITION DURING STARTUP
InitializeAllDatabases' failed
Blue Coat Reporter (32-bit), Release Version 9.1.1.2, Build 38789, Linux (Linux
bcreport.companyname.net 2.6.9-67.0.20.ELsmp #1 SMP Wed Jun 18 12:40:47 EDT 2008 i686
i686 i386 GNU/Linux)
Copyright (C) 2009 Blue Coat Systems, Inc. All rights reserved.
2010-01-14 09:17:23 (4b4f2773) ALW.INFO.START
src/sg_main.cpp,1241,
main_b7fa16c0(3086620352),,
The time zone is 'EST' (+05:00:00)
2010-01-14 09:17:23 (4b4f2773) ALW.ERRO.DBMGR
src/sg_profile.cpp,2151,
main_b7fa16c0(3086620352),,
Failed to find or validate database 'database_09b4e7206c8e11de91f4f0004c3721a6' for
log source 'Haddon_Heights_SG:assigned_6516810f55739e4535fa63df43e2e8d1'
2010-01-14 09:17:23 (4b4f2773) ALW.ERRO.START
src/sg_main.cpp,1267,
main_b7fa16c0(3086620352),,
'DatabaseManager::InitializeAllDatabases' failed -- system shutting down
2010-01-14 09:17:23 (4b4f2773) ALW.ERRO.SHUTD
src/sg_main.cpp,1442,
main_b7fa16c0(3086620352),,
==> REPORTER IS SHUTTING DOWN IMMEDIATELY BECAUSE OF SOME FAILURE CONDITION DURING
STARTUP
2010-01-14 09:17:23 (4b4f2773) ALW.ERRO.SCHED
NOTE: In some cases, such as the Linux issue above, it might be that the mount point that holds the database failed to
load.
NOTE: The remedy for any database coruption issue is to re-process your log files for the database. In one of the above
cases, it was called database_b22fdcb0b1bd11de834af0004aca21e8. Use this article as your guide:
https://kb.bluecoat.com/index?page=content&id=FAQ415 (https://kb.bluecoat.com/index?page=content&id=FAQ415)
Access log was open, by another process when Reporter went to rename file.
BCRJ:2009-10-05 12:15:25 (4aca1b9d) ALW.ERRO.LOGSO
src/sg_logreader.cpp,3708,HFPCloseLogFile
worker_thread_00001040(4160),,
RENAME log source file
'Q3_September_2009:sept:D:/BC_Logs/Sept/PRXY03_main__2250903145136.log.gz' to

https://kb.bluecoat.com/index?page=content&id=KB3460

13/16

9/1/2014

Bluecoat Knowledge Base

'D:/BC_Logs/Sept/PRXY03_main__2250903145136.log.gz.done' failed with errno 32


NOTE: A lot of these issues were faced with Reporter version 9.1.3.1 but were fixed in 9.1.3.3 PR.

Reporter crashed, or was halted in the middle of processing a log file:


Suggested search strings:
Checkpoint while processing log source file
BCRJ:2009-10-14 15:15:37 (4ad62359) NOR.INFO.LOGSO
src/sg_logreader.cpp,963,LogReader::WriteCheckpointFile
worker_thread_000000e0(224),,
Checkpoint while processing log source file
'Q4_October_2009:LOG_DROP:LOG_DROP/PRXY02_main__21014150746.log.gz'
NOTE: This means that once the log processor restarts, it continues processing where it left off.
An attempt to e-mail was unsuccessful:
This e-mail could be a report or an alert message. Often the remedy is to configure your e-mail settings in the
administration section of Reporter.
Suggested search strings:
smtp
Email
Sending
failed
BCRJ:2009-11-02 08:51:38 (4aeee3ea) NOR.ERRO.EMAIL
src/sg_smtp.cpp,456,
email_41f14940(1106331968),,
Email: connect failed (-1)
BCRJ:2009-11-02 08:51:38 (4aeee3ea) ALW.ERRO.EMAIL
src/sg_smtp.cpp,1068,
email_41f14940(1106331968),,
Sending email failed 1
Another example of an failed e-mail send where we are expecting a SMTP response of 250, but do not receive it.
BCRJ:2011-02-14 17:55:25 (4d59c0ed) NOR.ERRO.EMAIL
src/sg_smtp.cpp,914,Email::Send
email_00000e48(3656),,
Email: body response != 250, email failed (0, 550)
BCRJ:2011-02-14 17:55:25 (4d59c0ed) ALW.ERRO.SCHED
src/sg_schedule.cpp,2767,Scheduler::ScheduledEventDone
email_00000e48(3656),,
Scheduled event failed schedule_cb0868e0385011e099c3f1e14100094d
BCRJ:2011-02-14 17:55:25 (4d59c0ed) ALW.ERRO.EMAIL
src/sg_smtp.cpp,1076,EmailThread::Run
email_00000e48(3656),,
Sending email failed 1
Running out of memory, and failing to run the DF command on linux.
Suggested search strings:
failed to execute

https://kb.bluecoat.com/index?page=content&id=KB3460

14/16

9/1/2014

Bluecoat Knowledge Base

'df' command string


BCRJ:2009-11-10 14:50:31 (4af9e027) ALW.ERRO.XPLAT
src/sg_xplat.cpp,2185,
worker_thread_43efe940(1139796288),,
'system' failed to execute the 'df' command string used to retrieve disk storage
results (df -P --block-size=1 "/opt/bc/reporter/databases/" 2>/dev/null
>"/opt/bc/reporter/system/bcreporterDiskInfo_jla4xe") (-1, 12)
Notes on the above error:
Reporter version 9.1.3.4 running on Linux attempted to execute this command to find how much disk space it had:
"df -P --block-size=1 "/opt/bc/reporter/databases/" 2>/dev/null
>"/opt/bc/reporter/system/bcreporterDiskInfo_jla4xe"
The (-1,12) means that the command failed (-1) , and the reason given was out-of-memory (12).

E-mail messages:
Suggested search strings:
Email
Send
BCRJ:2009-11-20 15:41:00 (4b06480c) DEB.WARN.EMAIL
src/sg_.cpp,547,Email::Send

email_00000ac8(2760),,

Email: AUTH PLAIN response 235 failed (0, 535) BCRJ:2009-11-20 15:41:00 (4b06480c)
DEB.ERRO.EMAIL
src/sg_.cpp,600,Email::Send

email_00000ac8(2760),,

Email: base64 password response 235 failed (0, 535) BCRJ:2009-11-20 15:41:00
(4b06480c) ALW.ERRO.EMAIL
src/sg_.cpp,108,ReadStringFromFile_Int
email_00000ac8(2760),,
Notes on the above error.
Reporter attempted to send an e-mail, but was turned down because of a bad password by the SMTP gateway. The
above message indicates a 235 code was expected, which would have meant success, but instead a 535 was received
(see inside the brackets), which means a bad password. Despite receiving a b ad password response, Reporter
attempts to log into the gateway without a password to see if it will send that way.
The following message is only informational and indicates the type of contacted FTP host.
BCRJ:2010-11-29 06:51:53 (4cf33f79) NOR.INFO.LOGSO
src/sg_logreader.cpp,4649,
FTPGetLogListworker_thread_00000bac(2988),,
Unix FTP host determined from reply '215 unix type: l8' for FTP log source 'IDC2:idcproxy02.01'
Messages you may see after upgrading to version 9.3.x of Reporter:
The service does not start and you see this message in the journal.
Error message seen in sales demo server journal log:
#####################################################################

https://kb.bluecoat.com/index?page=content&id=KB3460

15/16

9/1/2014

Bluecoat Knowledge Base

Failed to locate LIBIDN library 'libidn.dll'


BCRJ:2011-08-31 08:49:04 (4e5e57f0) ALW.ERRO.START
src/sg_main.cpp,1285,MainThread::Run_Init
main_00000344(836),,
'LIBIDNSubSystem::ClassInit' failed
####################################################################
For details on how to fix this see, KB4607 (https://kb.bluecoat.com/index?page=content&id=KB4607)

Rate this Page


Please take a moment to complete this form to help us better serve you.

Did this document help answer your question?

Yes
No

If you are finished providing feedback, please


click the RATE CONTENT button. Otherwise,
please add more detail in the following text box
and then click RATE CONTENT.

Your response will be used to improve our document content.


Rate Content
Copyright 2014 Blue Coat Systems, Inc. | Contact Support | Help

https://kb.bluecoat.com/index?page=content&id=KB3460

16/16