BIJU T.

MATHEW
33 Parry Circle, West Chester, PA 19380

484-887-0236 (H)

484-477-3535 (C)

bijumathew.email@gmail.com

Experienced relationship-driven professional with strong business and data analysis, quality assurance, testing, and
documentation background in Insurance, Healthcare, Financial, Pharmaceutical, and IT sectors.
BUSINESS COMPETENCIES
Business Analysis
Requirements Gathering
Functional Specification
Test Plan/Estimation

Quality Assurance
Testing
Communication Skills
Verbal/Written Skills

Documentation
Strong Team Player
Defects Tracking/Help Desk
Inter personal Driven

Collaborative
Critical Thinking
Mentoring/Training
Multi-tasking

RELEVENT PROFESSIONAL EXPERIENCE

Senior Business Analyst, Contracts & Booklets: Independence Blue Cross, Philadelphia, PA

08/2015-10/2015

Conducted business analysis and quality assurance to prepare Health Insurance Contracts and Booklets for 2016
pre-sale. Detailed quality assurance reviews, document compares, recommendations and feedbacks, and updates
were provided at working team, client, and management levels.

Performed data retrieval, analysis, and reporting as part of the preparation for booklets. Uploaded and maintained
documents in SharePoint 2013 environment.

Senior Technical Support Specialist: Independence Blue Cross, Philadelphia, PA

01/2000 09/2014

Facilitated requirement sessions with adequate meeting agendas, interviews with internal and external clients, and
documenting meeting minutes and action plans.

Successfully led the project team to gather business requirements, document functional specifications, tasks,
design documents, unit test, and user guides for online forms conversion from Lotus Notes to SharePoint/InfoPath.

Prepared requirement documentation using use cases and process flow diagrams. Conducted systems test using
test plans to ensure the business and systems requirements were fully implemented.

Assisted Project Managers and Systems Admin teams to deliver applications to internal and external customers
efficiently and effectively without down time. Assisted to maintain client interface configuration, user ids, systems
security and database access control lists.

Provided trainings for end-users and developers in resolving application related issues effectively. Worked closely
with Business Analysts to develop pertaining documentation and test plans. Coordinated and conducted seminars
and forums for user community.

Worked closely as liaison between customers, business sponsors management teams, QA and testers, technical
staff/service desk, and delivery managers.

Led and mentored cohorts of college interns to acclimate and train them on business requirements analysis,
documentation, and suing development guidelines of the architecture team.

Collaborated with Notes/Domino administrators, technical and client managers, graphic designers, testers, Outlook
admins, and selected groups of end users for the Medical Policy online projects in Lotus Notes/Domino.
Maintained user access control, database security, replication schedules, background agents, name and address
book for smooth day to day running of various related Domino applications.

Used Crystal Reports, to generate multiple reports using data from maxMC and SQL tables.

Independent Consultant / Lotus Notes-Domino Specialist

Provided business analysis, technical assistance, technology evaluation to optimize and automate various
technology processes in Lotus Notes . Former clients include, but not limited to the following:
Merck & Co.
IBM Global Services Bristol Myers Squibb HRS/Towers Perrin

Sr. Lotus Notes Technical Support Analyst: BOC Gases, Information Management, Murray Hill, NJ

1997 2000

1996 1997

Provided business analysis, and architectural/developmental support to IS Technical Solutions team. Coached and
supported junior developers and Notes administrators on technical matters. Recommended collaborative solutions
using Lotus Notes and third party tools to enhance working models of internal systems using workflow approvals,
survey and voting features, background agents, and replication among global servers.

EDUCATION
New Jersey Institute of Technology, Newark, NJ: B.S in Computer Information Science with Minor in Applied Math.