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JOYCE A.

ALLEN
Reno, NV 89523
Cell 541-848-2293 joyceallen2802@att.net

SUPPLY CHAIN MANAGEMENT


Highly technical professional with solid history of effective administration of supply chain
management and process improvement of software to meet operational goals.

AREAS OF EXPERTISE

Expertise in configuration, integration, operation, maintenance, and testing of software for


companies in transition or based in multiple locations.

Hands on expertise in ERP/MRP/CRM with emphasis on supply chain management.

Broad knowledge of database structures with a history of leading data mine to produce reports
for more efficient processes.

Record of increasing operational efficiencies by identifying database errors, and implementing


programs that process, confirm, or resolve data input issues.

Experienced Test Lead known for analyzing software issues and implementing timely fixes.

Quality assurance professional recognized for introducing improvements in software utilization


and manual business processes for production floor.

Effective team collaboration, project management, and customer service skills.

TECHNICAL PROFICIENCIES
Software:
Hardware:

Microsoft Office 2013 & Report Writing Applications (Crystal, FRx); Flat File
and Relational Databases (Tier I, Tier II and Tier III)
Servers (Novell, MS Exchange Server, MS SQL Server, and AS400)

PROFESSIONAL EXPERIENCE
VERTEX, Bend, OR
Lead QA Test Analyst (11/2012 8/2015)
Administered and supported ongoing business operations by strategically testing newly designed
software to mitigate risks and minimize downtime. Inherited the role under a state of volatile
customer implementation.
Key Achievements:
Implemented strategic test strategies to increase software quality assurance and reduce bugs.
Established a cohesive team environment that aligned performance with business objectives,

processes, and procedures.


Developed spreadsheets, pivot tables, charts, and PowerPoint presentations for management

teams to analyze defects reported by clients and track fixes or outstanding issues.
Facilitated software training of the testing group and clients.

Continued

JOYCE A. ALLEN
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BARNES & NOBLE, Reno, NV


IT QA Supervisor, Electronic Devices (4/2011 9/2012)
Exceeded organizations quality assurance goals by strictly managing and supporting business
requirements for returned electronic devices.
Key Achievements:
Designed and implemented a certification process for all returned Nook family devices.
Created failure report, resulting in retraining of testers, documentation of failed devices, and

improvement of hardware, software and manufacturing issues.


Supported Warehouse Management System and Managers in crafting improved reporting

tools, which enhanced understanding of inventory flow and back-orders, utilization of storage
space, and identification of slow moving inventory.
MC ELECTRONICS, Hollister, CA
IT Manager/Operations Process Director (1/2002 6/2010)
Managed manufacturing facilitys IT & IS functions, including administration of network and servers,
implementation of new technology, and deployment of department staff and resources. Accountable
for leading inventory control, sales, and purchasing operations.
Key Achievements:
Created streamlined process flows for all sales and purchasing based on Tier 2 ERP software

capabilities.
Negotiated with purchasing vendors to decrease costs, consignment of parts with a three-

month inventory offsite stock, and delayed charge for inventory through bill of materials.
Maintain purchasing and inventory data for BOMs such as lead time, lot size, safety stock and

preferred vendors (as agreed to with Engineering).


Planned material flow in response to MRP, Kanban and supplier issues in accordance with

Lean Manufacturing
Collaborated with Director of Operations to understand make to stock and make to order

manufacturing, which resulted in developing reports that analyzed data and improved
manufacturing processes.
Ensured accurate, timely data collection for Ernst & Young annual audits.
Supported corporate offices by developing complex reports, Access databases that maintained

data integrity, and documentation based on thorough data research.