ELLEN SHERIDAN

elllensheridan2@gmail.com ~ 352-206-0604 ~ https://www.linkedin.com/in/ellensheridan2015

EXECUTIVE-LEVEL LEADERSHIP
IT Management ~ IT Operations (ITSM) ~Technology Mapping ~ System/Network Design ~ Strategic
Planning ~ Help Desk Management ~ Infrastruture Design/Support ~ SAS Design/Support ~ Project
Leader/Manager ~ Budget Management
Strategic-minded, hands-on and solution-driven visionary executive leader with more than 15+ years of demonstrated
success in developing tactical plans and driving technology vision and integration of complex IT architect solutions
across corporate and higher education industry segments; exceptional ability to balance technical requirements with
business objectives providing deterministic results; demonstrated expertise in all core business functions from
strategic planning and concept development through network and system design and deployment.

Seeks out and is highly adaptable to new technologies, organizational structures and industry terminology,
products and services; embraces the opportunity to learn new information at a rapid pace.
Champion of technology innovation and evolution; organizes and drives teams to deliver software and hardware
products under tight resources and aggressive schedules.
Proficient in collaborating with cross functional teams; insightful, influential communicator with superior
interpersonal skills; skilled in translating complex technical solutions into understandable business terms.
Demonstrated ability in adapting to rapidly changing environments and adopting and applying the latest technical
solutions and innovations to facilitate attainment of organizational goals.

AREAS OF EXPERTISE
Budgetary Responsibilities ~ Business Continuity Planning ~ Backup/Redundancy Policies ~ Disaster Recovery Plans
Project Planning/Management ~ Data Center Management ~ Technology Road Mapping Problem Resolution ~
Technology Assessments ~ Strategic Planning ~ Network/System Design ~ Tactical Planning ~ Vendor Management ~
Employee Evaluations ~ Managed Services IT Management ~ Excellent Customer Service ~ Security/Change Control
Methods ~ Access Control Regulations ~ Recruitment & Hiring ~ Help Desk /Call Center Support ~ Network/Infrastructure
Design and Support ~ System Administration ~ Software as a Service Integration ~

TECHNOLOGY EXPERIENCE
Wireless Networks ~ IP Surveillance ~ Routers ~ Switches ~ Firewall ~ VPN ~ Software ~ Hardware ~ Desktops
Cisco Wireless Networks ~ LAN ~ WAN ~ VOIP ~ IP Telephony ~ Call Manager ~ Unity Voicemail ~ Windows Server ~
IBM and HP SANs ~ Web Servers ~ Applications Servers ~ Cisco routers and switches ~ Cisco VoIP ~ MPLS Networks
~ Active Directory ~ Exchange ~ Sharepoint ~ SSLVPN ~ Cisco 6000 series ~ NCP/VTAM ~ TCP PU ~ EIGRP
OSPF ~ BGP ~ RIP2 ~ Solar Winds ~ HP OpenView ~ Cisco Channel Interface ~ IP Router-Based Networks

KEY PROFESSIONAL ACHIEVEMENTS

Championed the upgrade of Saint Leo Universitys main campus and 30+ sites with a 10 G backbone on campus and
MPLS network converted to FlexVPN to remote sites; completely restored the server room to a self-contained, highly
energy efficient data center; replaced 25 year old Nortel PBX with Cisco VoIP system including a 4 digit dialing to all
sites, call centers, call accounting, voicemail/email integration and E911 implementation.
Led the development of a technology upgrade strategic plan for both College of Lake County and Saint Leo.;
Collaborated with IBM/AT&T Professional Network Services team members and customer to design, provision and
implement networks replacing more than 30 frontend processors with cutting edge router technology; selected by
senior management to support five of the largest networks for premier accounts and was recognized with a Service
Award for successful planning, coordination, and deployment of SNA conversion project.
Managed the cost justification, designed, build and maintenance of an IP network for major oil company connecting
more than 80 sites.

PROFESSIONAL WORK HISTORY

SAINT LEO UNIVERSITY, Saint Leo, Florida

2007 Dec 2015

Director of Operations/Director, Network & System Services

Reorganized department and managed 40 video, desktop, network, Classroom technology, server, and VOIP
engineers in three groups. Accomplished matrix of 99.99% uptime using ITSM tiering model.
Managed a $2M budget.
Strategically partnered with suppliers to ensure best practices, service and price to fortify the University campuss
infrastructure including a 10G backbone on main campus, fortifying wireless network, requiring 802.1X authentication
and expanding Internet connectivity through two vendors from 25M to 1G to ensure 99.99% uptime.
Evaluated different software packages to allow operations to do change management, capacity planning,
configuration management, inventory management, life-cycle management for all hardware.
Drove the implementation of a VMware Microsoft infrastructure including domain controllers, active directory,
exchange, forefront and sharepoint; outsourced student email to Office 365.
Converted Wide Area network serving 30+ sites to FlexVPN to deliver real-time video classes
Implemented monitoring and logging into the production environment.
Evaluated and selected a campus safety system providing physical access control, video surveillance, emergency
response and mass emergency notification for University campus faculty, staff, and students; integrated an ID card
system with active directory so existing security groups could be utilized.
Managed 12 network, voice and server engineers and direct the tactical and strategic planning to forward the
Universitys technology vision using proven systems and reliable networking for the staff, student, and faculty in
support of the core values of the University.
Facilitated business continuity planning for key University systems. Implement new backup and retention policies to
safeguard critical data.

Implemented security for all the Universitys technical resources to ensure compliance with federal regulations. me
Participated in year long Leadership class. Identified root cause analysis of any outage.
Identified root cause analysis of any outage.
Developed a budget for the implementation of a disaster recovery plan and facilitated the interviewing and selection of
a disaster recovery partner; upon approval, created the project plan for the disaster recovery plan implementation.
Prepared the cost justification and received approval for upgrades to network and server infrastructure that included:
hardware upgrades, campus voice system upgrades including call center capabilities, added remote campuses onto
phone system allowing 4 digit-dialing throughout the university, installed self-contained data center which reduces
energy costs by 50% and negotiated a new contract for MPLS network reducing connectivity costs by 30% while
increasing bandwidth and reliability and voice costs by 60%.

SUNGARD HIGHER EDUCATION

COLLEGE OF LAKE COUNTY, Grayslake, Illinois

2004 2007

Director, Infrastructure & Network Services

Managed a team of 612 LAN, WAN and VOIP full time engineers, plus a number of student workers, engaged in
desktop support, lab support, networking, IP telephony, Web access, and media services in addition to providing
technical expertise as needed on the infrastructure environment.

Developed strategic and tactical plans for all technical services used by staff, faculty and students of the College in
addition to defining a technology roadmap for keeping network and server services current while being fiscally
efficient.

Prepared annual IT budgets for planned projects and evaluated and facilitated requests from faculty and college
departments to accommodate physical moves, classroom activities and technology needs as funded. Provided overall
direction to the department including, reporting, interviewing, hiring, training, planning, addressing complaints and
resolving problems.

IBM/AT&T Professional Network Services - Schaumburg, IL

12/1999-11/2003
Senior Technical Consultant (2001-2003)
Promoted to facilitate technical coordination in support of pre-sales IP AVTS VPN network managed services
opportunities with major corporations including Ford, New York Life, Chicago Mercantile Exchange, and
Pfizer.

Collaborated with service suppliers in defining client-specific technology solutions, identifying custom oneoffs, determining costs, and addressing affiliated specifications.
Applied industry expertise and dynamic communication skills in defining customer requirements, identifying
custom one offs, engaging Statement of Works (SOWs) suppliers, and leading weekly technical review
meetings.
Sr. Network Consultant - Premier Accounts (1999-2001)
Served as Go-to technical person for large key customer networks. Duties included second/third level support
provider for networks contained more than 2500 nodes, customer interfacing to design and implement network
additions and deletions, consult with customer and Help Desk to resolve any outstanding performance or
connectivity problems. Premier Account networks included Sears, Discover, and ACS.
Traveled to customer sites as needed to attack design or troubleshooting issues.
Demonstrated expert technology knowledge of IBM and Cisco routers. Lead team that converted 18 IBM 3745
front-end processors mainframe connectivity to Cisco 7500s using CIP configurations and IBM 2216 router.
Verified mainframes NCP/VTAM and TCP PU configurations for mainframe connectivity for over 15,000
users. Implemented EIGRP, OSPF, BGP, and RIP2 routing protocols.
Recognized with Service Award for successful planning, coordination, and deployment of SNA conversion
project.
MS, Math Education
DePaul University
Chicago, Illinois
BS, Computer Science, Mathematics, Systems Design
University of Texas
San Antonio, Texas
Extended resume provided upon request