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Element1of4
ThissectionrelatestoElement1inyourcoursenotes.
ClickHeretoDownloadCourseNotes
YoucansavethisPDFdocument(toaknownlocationonyour
computer)andresumeitlateratanytime.

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Page 5 of 73
Page5of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question1of8

Onlypeoplewhodrinkcanexperiencetheharmthatcanbeassociatedwithliquor
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Government and Community Concerns"
which is located in "Element 1" of your course notes.
True
False

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Page 6 of 73
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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question2of8

Liquorlawsdeterminewhichofthefollowing?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Government and Community Concerns"
which is located in "Element 1" of your course notes.
WHEREliquorcanbesold
WHENalcoholcanbeconsumed
HOWliquorcanbesold
WHOcanconsumealcohol
Alloftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question3of8

LicenseesdoNOThaveanobligationundertheliquorlawsto
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Government and Community Concerns"
which is located in "Element 1" of your course notes.
Minimisetheharmassociatedwithliquorabuse
Encourageresponsibleattitudestowardsthesaleandconsumptionofliquor
Ensurethepatronsdonoteatunhealthyfood
Ensurethesaleandconsumptionofliquorcontributesto,anddoesnotdetractfrom,theamenityofcommunity
life

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question4of8

ThemainobjectiveoftheLiquorAct2007isharmminimisation.Whatarethree(3)examplesofharmthatcanbe
causedtothecommunitybyalcohol?List three (3) answers
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "The Impact of Alcohol Abuse / Misuse on
the Community" which is located in "Element 1" of your course notes.
1. Harm to family members and to friends and colleagues, as well others.
2. Harm to industry through absenteeism, premature retirement, and impaired or lost productivity.
3. Abusive behavior, vandalism, unruly crowds, crime and accidents cause undue stress to the general public and
communities as a whole

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question5of8

Accordingtothe'NSWBureauofCrimeStatisticsandResearch'atleast$50Mayearis
spentrespondingtoalcohol-relatedcrimebywhichagency?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "The Impact of Alcohol Abuse / Misuse on
the Community" which is located in "Element 1" of your course notes.
NSW Police Force

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question6of8

Listfour(4)keyagenciesinvolvedinregulationandenforcementoflicensinglawsandRSA.List four (4) answers


Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Key Agencies" which is located in "Element
1" of your course notes.
1.
2.
3.
4.

NSW Office of Liquor, Gaming and Racing (OLGR)


Director General, Department of Trade and Investment, Regional Infrastructure and Services
NSW Police Force
Independent Liquor and Gaming Authority

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question7of8

Whichone(1)ofthefollowingisNOToneoftherolesoftheNSWOfficeofLiquorGamingandRacing(OLGR)?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Key Agencies" which is located in "Element
1" of your course notes.
CollaboratewiththeNSWPoliceonharmminimisationandcompliancestrategies;coordinateandpromote
liquoraccords
Administeringtheresponsibleserviceofalcoholandresponsibleconductofgamblingtrainingschemes
Approveliquorlicenceapplicationsanddisciplinarymatters
ProvidefreeeNewsservicetoitsstakeholders,includingstaffandmanagersworkingintheliquorindustry.

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question8of8

TocomplywithRSAyoumustrefuseservicetoanyoneundertheageof18.Listtwo(2)otherthingsyoumustdoto
ensureyoucomplywithRSA.List two (2) answers
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "What is RSA?" which is located in
"Element 1" of your course notes.
1. Recognize the signs of impending intoxication and do not serve anyone at this point
2. Do not serve anyone who arrives at your establishment already intoxicated

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Element2of4
ThissectionrelatestoElement2inyourcoursenotes.
ClickHeretoDownloadCourseNotes
YoucansavethisPDFdocument(toaknownlocationonyour
computer)andresumeitlateratanytime.

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question1of26

Licenceescanbeheldresponsiblefortheactionsoftheirpatronsoncetheyhaveleftthelicensedpremises
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Public Interest and Venue Conduct" which
is located in "Element 2" of your course notes.
True
False

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question2of26

OncecustomersleaveavenuethevenueisNOTresponsibleforthecustomers'noiseandbehaviourinthelocal
area
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Disturbance Complaints" which is located
in "Element 2" of your course notes.
True
False

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question3of26

Whatisthemaximumfinethatcanbegiventosomeonefoundsupplyingliquortoanintoxicatedpatron?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Intoxication" which is located in "Element
2" of your course notes.
$11000

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question4of26

NSWliquorlawsrequirelicenseesandstafftofollowanumberofprescribedstepstoavoidpenaltiesforpermitting
intoxication.WhichofthefollowingisNOToneofthosesteps?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Intoxication" which is located in "Element
2" of your course notes.
Refusetoservetheintoxicatedpersonanymorealcohol
Asktheintoxicatedpersontoleavethepremises
Contact,orattempttocontact,thepoliceforassistanceinremovingtheperson
Contactthefamilyofthepatronsothattheycanremovethepatronfromthepremises

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question5of26

Whocanbeprosecutediftheyarefoundsupplyingliquortoanintoxicatedpatron?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Intoxication" which is located in "Element
2" of your course notes.
Management,staff,clubdirectors,volunteersandotherpatrons
Managementandstaffonly
Management,staff,andclubdirectorsonly
Management,otherpatrons-staffcannotbeprosecuted

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question6of26

Anintoxicatedperson:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Intoxication Defined" which is located in
"Element 2" of your course notes.
Isalwaysdisorderly
MightNOThavebeendrinkingalcoholortakingdrugs
Isjudgedashavingbeenaffectedbyalcohol
Noneoftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question7of26

Somesignsofintoxicationinclude:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Intoxication Defined" which is located in
"Element 2" of your course notes.
Muddledspeech,Drinkingalotofwater&Unabletoconcentrate
SlurredSpeech,Rudebehaviour&Droppingadrink
Pestering(annoying)others,LightingaCigarette&Havedifficultycountingmoney
SlurredSpeech,Unabletoconcentrate&Drinkingalotofwater

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question8of26

Forthepurposesoftheliquorlaws,apersonisconsideredtobeintoxicatedif:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Intoxication Defined" which is located in
"Element 2" of your course notes.
Theperson'sspeech,balance,coordinationorbehaviourisNOTnoticeablyaffected;butitisreasonable,to
believethattheyhaveconsumedtoomuchliquor.
Theperson'sspeech,balance,coordinationorbehaviourisnoticeablyaffected;anditisreasonable,tobelieve
thatthesechangesaretheresultoftheconsumptionofliquor.
Theyhaveabloodalcohollevelofover0.05%
Thepersonhashasconsumedmorethan2drinksperhourforover2hoursinarow.

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question9of26

The''What'sYourPlanB?''drinkdrivingcampaignisaimedat:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Whats Your Plan B? NSW Centre
for Road Safety Campaign." which is located in "Element 2" of your course notes.
Gettingpeoplehomesafelyafteranightout
IncreasingrevenuefortheNSWPoliceService
EliminatingtheneedforRandomBreathTesting(RBT)units
Encouragingpeopletoavoiddrinking
Alloftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question10of26

The''DepartmentofHealthandAgingNationalBingeDrinkingCampaign''isaimedat:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Department of Health and Aging National
Binge Drinking Campaign" which is located in "Element 2" of your course notes.
Raisingawarenessoftheharmsandcostsassociatedwithdrinkingtointoxication
Deliveringpersonallyrelevantmessagestoencouragepeopletoassessandmodifytheirbehavour
Alloftheabove
Noneoftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question11of26

Whatarethestandardtradinghoursforhotelsandregisteredclubs(exceptvessels)?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Trading Hours" which is located in
"Element 2" of your course notes.
MondaytoSaturday-5amtomidnight,Sunday-10amto10pm
MondaytoSaturday-5amtomidnight,Sunday-middaytomidnight
MondaytoSaturday-middaytomidnight,Sundays-closed

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question12of26

WhichofthefollowingareacceptableformsofIDtoproveage?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Evidence of age" which is located in
"Element 2" of your course notes.
CurrentUniversityStudentCard
Passportfromanycountry
Motorvehiclelicencewhichhasexpiredlessthan3yearsago
MedicareCard
Alloftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question13of26

Whencheckingacustomer'sIDyouwillneedtobeabletocalculatetheiragefromtheirbirthdate.Ifsomeone's
dateofbirthisthe28thofSeptember1995,howoldwilltheybeonthe1stofDecember2015?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Checklist for evidence of age" which is
located in "Element 2" of your course notes.
20 Years

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Page 27 of 73
Page27of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question14of26

Anexampleofapromotionthatisacceptableis:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Sale of Undesirable Liquor Products"
which is located in "Element 2" of your course notes.
Skullinggames
Drinkingfromtesttubes
Yardglasses(1.4litres)
FreeWater
Noneoftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question15of26

Considerthefollowingscenario:Apromotionalposterishungonthewalloutsideyourvenue.Theposterstates:
'Onefreealcoholicice-blockperpersonuponentry'.Whichofthefollowingstatementsistrue?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Sale of Undesirable Liquor Products"
which is located in "Element 2" of your course notes.
Theposterisunacceptableasitisadvertisingfreedrinks
Theposterisunacceptableasitisadvertisingalcoholiciceblocks
Theposterisunacceptable,butthepromotionof`happyhours`isacceptableundersomecircumstances
Alloftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question16of26

BanningOrdersmaybeinplaceforsomepatrons.WhichofthefollowingisNOTtrue?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Banning orders" which is located in
"Element 2" of your course notes.
Inimposingabanonapatron,theAuthoritymustbesatisfiedthatthatthepersonhasbeen
repeatedlydrunk,violent,quarrelsomeordisorderlyonorintheimmediatevicinityofthepremises.
ApersonbannedbytheAuthoritycommitsanoffenceiftheyattempttoenter,orremainin,thelicensed
premisestowhichtheorderrelates.
BanningOrdersaremadebypeoplewithadrinkingproblemtovoluntarilyexcludethemselvesfromlicensed
premises.

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question17of26

Inimposingabanonapatron,theAuthoritymustbesatisfiedthatthatthepersonhasbeen:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Banning orders" which is located in
"Element 2" of your course notes.
Violentonorintheimmediatevicinityofthepremises
Disorderlyonorintheimmediatevicinityofthepremises
Repeatedlydrunkonorintheimmediatevicinityofthepremises
Alloftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question18of26

Whocanbeheldliablefortheoffenceofsupplyingalcoholtoapersonwhoisunder18yearsofage?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Minors" which is located in "Element 2" of
your course notes.
Licensee,staffandotherpatrons,includingminors
Licenseeandstaffonly
Management,staffandclubdirectors
Managementandotherpatrons-staffcannotbeprosecuted

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Page 32 of 73
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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question19of26

Whatisthemaximumfinethatcanbegiventoanadultfoundsupplyingliquortoaminor?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Minors" which is located in "Element 2" of
your course notes.
$11000

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question20of26
Considerthefollowingscenario:Youaredeliveringacartonofbeertoacustomer'shome.Theorderwaspurchased
andpaidforovertheinternetbycustomerwhohasprovidedproofofageandisover50yearsold.Whenyouarrive
atthecustomer'shousetheonlypersonavailabletoacceptthedeliveryisthecustomer'ssonwholooksasthough
theyare18or19yearsold.Whatshouldyoudo?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Remote Sales" which is located in
"Element 2" of your course notes.
Leavetheorderasthecustomerwhomadetheorderisknowntobeover18yearsofage.
Askforsomeidentification.Iftheidentificationconfirmsthatheis18orolderyoucanleavetheorderwithhim.
Nothing,itisillegaltodeliveralcoholtoacustomer'shome.Theymustpurchaseitinpersonatalicensed
premises.
DoNOTleavetheorderasthisisnotthepersonwhoorderedthealcohol.

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question21of26

Whichofthefollowingisconsideredtobea''responsibleadult''foraminor?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Responsible adult" which is located in
"Element 2" of your course notes.
Anypersonovertheageof18yearswhocanproduceacceptableevidenceofage
Aparent,step-parentorguardianoftheminor
Anyrelativeovertheageof18

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question22of26

See'signNo.1'inthesectiontitled''RegulatedSignage''whichislocatedin''Element2''ofyourcourse
notes-Accordingtothissign:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Regulated signage" which is located in
"Element 2" of your course notes.
Peopleundertheageof18cannotenterlicensedpremesis
Itisillegaltoobtainalcoholonbehalfofapersonundertheageof18
Peopleundertheageof18mustnotworkinalicensedvenue
Itisillegaltoserveanythingtoapersonundertheageof18

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question23of26

Inwhattypeofvenuemustthe'MinorsAreaAuthorisationsign'bedisplayed?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Regulated signage" which is located in
"Element 2" of your course notes.
This sign is to be displayed in areas of the hotel that have been approved to allow minors to enter with a responsible
adult.

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question24of26

Ifyouwanttoobtaintherequiredsignageforalicensedvenue,whichorganisationshouldyoucontact?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Regulated signage" which is located in
"Element 2" of your course notes.
Office of Liquor, Gaming and Racing

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Page 38 of 73
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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question25of26

Undesirableliquorproductscanbebannedfromsaleunderregulation.WhichoneofthefollowingisNOTafactor
indecidingiftheproductshouldbebanned?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Sale of Undesirable Liquor Products"
which is located in "Element 2" of your course notes.
Theyareconsideredtoappealtominors
Theyencouragerapidalcoholconsumption
Theyareconsideredtooexpensive.
Theyarelikelytobeconfusedwithsoftdrinkorconfectionery.

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question26of26

Fromthefollowinglist,whichisanunacceptablepracticeorpromotionthatmayencouragerapidorexcessiveliquor
consumption?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Sale of Undesirable Liquor Products"
which is located in "Element 2" of your course notes.
Servingpatronshalfmeasuresofspiritsonrequest
Supplyingliquorinstandardisedquantitiesthatcanberecognisedbypatrons
Buyonegetonefreedeals
Havingnon-alcoholicandlowalcoholbeveragesavailable

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Element3of4
ThissectionrelatestoElement3inyourcoursenotes.
ClickHeretoDownloadCourseNotes
YoucansavethisPDFdocument(toaknownlocationonyour
computer)andresumeitlateratanytime.

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question1of14
HowmanystandarddrinksarethereareinthefollowingrecipeforLongIslandIcedTea?
15mlVodka,15mlGin,15mlRum,15mlTequila,15mlOrangeLiqueur,15mlBourbon,30mlLimeJuice,15ml
SugarSyrup,SplashofSodaWater,LemonWedgetoGarnish.
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "What is a standard drink?" which is located
in "Element 3" of your course notes.
The answer was incorrect.

1.35 Standard Drink

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question2of14

Howmanystandarddrinksarethereinanaveragerestaurantservingof150mlredwine?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "What is a standard drink?" which is located
in "Element 3" of your course notes.
1
2.4
1.4to1.6
7to8

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question3of14

WhatisthelegallimitofBloodAlcoholConcentration(BAC)fordriversinAustraliawhohavenolicencerestrictions?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Effects of Alcohol" which is located in
"Element 3" of your course notes.
0.05 g/100 mL (or 0.05%)

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question4of14

Fromthefollowinglist,whatarethree(3)examplesofthelong-termeffectsofalcoholabuse?Select one (1) answer


Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Effects of Alcohol" which is located in
"Element 3" of your course notes.
Alcoholdependence,Sexualproblems,andRisktakingbehaviour
Cirrhosisoftheliver,Cancerofthemouth,andHeartmusclecontraction
Cancerofthemouth,Alcoholdependence,andSexualproblems
Sexualproblems,Cirrhosisoftheliver,andRisktakingbehaviour

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question5of14

Whichofthefollowingarethree(3)shorttermimpactsofexcessivedrinkingonasingleday?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Effects of Alcohol" which is located in
"Element 3" of your course notes.
Improvedsexualfunction,Stress,andHeartProblems
Risktakingbehaviour,Stress,andReducedriskoffalls
Risktakingbehaviour,Improvedsexualfunction,andHeartProblems
Risktakingbehaviour,Stress,andHeartProblems

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question6of14

Whichofthefollowingcanaffecthowapersonreactstoalcohol?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Factors that affect susceptibility to alcohol"
which is located in "Element 3" of your course notes.
Medicalconditionssuchaspancreatitis
Mentalhealthproblems
Theuseofillicitorrecreationaldrugs
Ageoftheperson
Alloftheabove
Noneoftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question7of14

Listone(1)reasonwomenmightbemoresusceptibletotheeffectsofalcohol
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Factors that affect susceptibility to alcohol"
which is located in "Element 3" of your course notes.
Women tend to have a smaller body size and a higher proportion of body fat than men. As alcohol is not taken up by
fatty tissues, for women, a given amount of alcohol is distributed over a smaller body volume with less absorption. In
addition, the ability to break down alcohol is limited by the size of the liver, and women on average have smaller
livers than men.

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question8of14
Considerthefollowingscenario:Ahealthy-lookingmalecustomerintheir20'swhohasnotshownanyprevious
signsofintoxicationsuddenlystartsswayingbackandforth,andlooksverytired.Theyvomitonthefloorandlook
liketheymightfallover.Youdonotbelievetheyhavebeenservedenoughalcoholtodirectlycausethese
symptoms.Whatelsemightthecustomerhaveconsumedwhichcouldhavecontributedtotheircondition?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "The effects of alcohol on different people"
which is located in "Element 3" of your course notes.
Combining drugs and alcohol can cause vomiting

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Page 49 of 73
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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question9of14

Whichofthefollowingisequaltoone(1)standarddrink?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "What is a standard drink?" which is located
in "Element 3" of your course notes.
1glassofwine(100ml)
1canofmidstrengthbeer(3.5%)
1nipofspirits(30ml)
Alloftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question10of14

Howmanystandarddrinksarethereina375mlcanofmid-strengthbeer?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Standard Drinks" which is located in
"Element 3" of your course notes.
0.8
1
1.4
1.5

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question11of14
Considerthefollowingscenario:Youareworkingatabarwheretherecipeformixingapopulardrinkis'Pour30ml
ofCanadianWhiskey,thenfillglasstothetopwithgingerale'.Whichofthefollowingoptionsisthecorrectwayto
measurethe30mlofwhiskey?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Standard Drinks" which is located in
"Element 3" of your course notes.
Useafreeflowspiritpourerandcountto3
Useafreeflowspiritpourerwitha30mljigger
Useafreeflowspiritpourerwitha45mljigger
Usetheplimsolllineonaglass

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question12of14
Considerthefollowingscenario:JoeandMaryareoutforanightatarestaurant.BeforetheyordertheirfoodJoe
hasa375mlcanofmidstrengthbeerandMaryhasaglassofwhitewine.DuringtheirmealJoehas1morecanof
midstrengthbeerand2glassesofredwine,andMaryhas3moreglassesofwhitewine.Withdesserttheyboth
haveanipofcoffeeLiqueur.HowmanystandarddrinkshasMaryhad?(Roundtotheclosestwholenumber)
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Standard Drinks" which is located in
"Element 3" of your course notes.
4
5
7
9

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question13of14

Thisquestionfollowsonfromthelastquestion.WhymightMarybefeelingstrongereffectsofintoxicationthanJoe?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Factors that affect susceptibility to alcohol"
which is located in "Element 3" of your course notes.
Womentendtohaveasmallerbodysizethanmen,anddon'tprocessalcoholasquickly
MarymayhaveeatenmorethanJoe
Joemighthavehadacoffeetosoberup
Marymightbearegularalcoholdrinker

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question14of14

Whatdoesthe150mlplimsolllineonawineglassindicate?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Measuring Wine" which is located in
"Element 3" of your course notes.
One(1)standarddrink
Two(2)standarddrinks
Thestandard150mlvolumeofwinethatrestaurantsserveperglass
Theamountofwinethatwillkeepthepatronunderthe0.05drivingbloodalcohollimit

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Page55of73

Element4of4
ThissectionrelatestoElement4inyourcoursenotes.
ClickHeretoDownloadCourseNotes
YoucansavethisPDFdocument(toaknownlocationonyour
computer)andresumeitlateratanytime.

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Page 56 of 73
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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question1of17

Listthree(3)strategiesyoucanusetopreventintoxication.List three (3) answers


Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Strategies for Preventing Intoxication"
which is located in "Element 4" of your course notes.
1.
2.
be
3.

waiting for patrons to re-order their drinks, rather than topping them up
restricting the number of drinks that can be purchased at one time, particularly for large venues where patrons can
regularly buying drinks for others who maybe drunk
implementing voluntary entry restrictions, such as a curfew, particularly on busy nights

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Page 57 of 73
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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question2of17

Listtwo(2)non-alcoholicdrinksyoucouldoffertoacustomer?List two (2) answers


Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Strategies for Preventing Intoxication"
which is located in "Element 4" of your course notes.
1. Water
2. Juice

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question3of17
Watchthevideotitled'RefusalofService'(page67ofyourcoursenotes).
Basedonthescenariointhevideo,ifthesecurityguardsuspectedthathehadbeenpresentedwithafakeID,what
methodscouldhehaveusedtoauthenticateit?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Strategies for Preventing Underage
Drinking, and Second Party Sales (including Evidence of Age)" which is located in "Element 4" of your course
notes.
Makesurethedocumentincludesahologramorothersecurityfeature
Feelaroundthephoto,birthdateandedgesofthecard,especiallyacardenclosedinplastic
(laminate)-wrinkles,bumpsandairbubblescouldmeanthedocumenthasbeenaltered
UseaUV/blacklightifyouhaveonetohelpidentifyfalseoralteredIDs
Comparethephotowiththepatronpresentingthedocument
Alloftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question4of17

Whatarethree(3)thingsthatshouldbeincludedinagoodHousePolicy?List three (3) answers


Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Ways to Develop and Implement House
Policies" which is located in "Element 4" of your course notes.
1. ensuring quality food is always available
2. not conducting irresponsible liquor promotions
3. not serving minors or intoxicated patrons

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question5of17

Whatisone(1)transportoptionyoucouldoffertoanintoxicatedpatron?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Ways to Develop and Implement House
Policies" which is located in "Element 4" of your course notes.
Taxis

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question6of17
Awelldressed,middle-aged,femalecustomerordersarumandcoke,butasksfortherumtobeadoubleshot
(60ml).Itisyourhousepolicytoonlyserveonenip(30mls)ofspiritsinmixeddrinks.Whatshouldyousaytoher
aboutthehousepolicyandthereasonsforit?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Ways to Develop and Implement House
Policies" which is located in "Element 4" of your course notes.
Thehousepolicyarerulessetbythevenue,andtheyouarenotabletobreaktherules
Thehousepolicyisinplacetoensurethesafetyofthecustomersandthestaff
Accordingthehoursepolicyyoucanonlyserveasingle30mlshotofruminthedrink,butthecustomeris
welcometocomebackandrequestaseconddrinklaterintheevening.
Alloftheabove
Noneoftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question7of17

Whatarethetwo(2)typesofLiquorAccordsinNSW?List two (2) answers


Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Liquor accords and RSA" which is located
in "Element 4" of your course notes.
1. Local Liquor Accords
2. Precinct Liquor Accords

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question8of17

Ifitappearsthatadrinkmayhavebeenspiked-WhichofthefollowingshouldthedutymanagerorlicenceeNOT
do?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Drink Spiking" which is located in "Element
4" of your course notes.
Callanambulanceifthevictimisunconsciousorill
Makesurethevictimisinasafeplace
Clearthetablesothatnobodyelseaccidentallyconsumesthespikeddrink
Contactthepolice
Recordthedetailsoftheincident
Alloftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question9of17
Watchthevideotitled'RefusingEntrytoMinors'(page67ofyourcoursenotes).
Basedonthescenariointhevideo,ifthesecurityguarddecidestheIDhasbeentamperedwithormightbefake
whatactionshouldhetake?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Fake or altered identification" which is
located in "Element 4" of your course notes.
Contactthepoliceandrestrainthepatronuntiltheyarrive
Refuseentrytotheestablishmentandcontactthepolice
ConfiscatetheIDandthrowitinthebinsoitcannotbeusedagain
ConfiscatetheIDandsendittotheOLGRforinvestigation

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question10of17
Apatronwhohashistoryofbeingaggressive,causingdisturbances,andwhohasbeenaskedleavethepremises
onpreviousoccasionsisdrinkingatthebar.Hehasbeendrinkingsteadilyforthepastfewhoursandyouhave
noticedthatheisstartingtospeakinaloudandagitatedmanner.Heapproachesthebarandorders4shotsof
spirits.Whatshouldyoudo?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Refusal of Service" which is located in
"Element 4" of your course notes.
Politelyrefusetherequest
Pointoutposters/signsbehindthebartoreinforceyourdecision
Useopen,non-threateningbodylanguage
Offerthemanon-alcoholicalternative
Alloftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question11of17

In'video3-RefusalofService'acustomerinsistsonbeingservedadrinkafterbeingrefusedservicebythebar
attendant.Whatdoesthebarattendantdotohandlethissituation?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Video 3 - Refusal of Service" which is
located in "Element 4" of your course notes.
Notified the management

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question12of17
In'video3-RefusalofService',beforethemanagerasksthepatrontoleavethepremisesheusessomegood
techniquestocalmthesituation.Oneofthesetechniquesistouseopenbodylanguage.Listtwo(2)otherthingsthe
managerdoestomakesurethesituationdoesnotescalate:
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Video 3 - Refusal of Service" which is
located in "Element 4" of your course notes.
1. He was polite
2. Explain the reason for refusal of service

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question13of17
In'video3-RefusalofService'anintoxicatedcustomerwhoisrefusedserviceandhasinsisteduponbeing
servedisreferredtothemanager.Whoelsemightyoureferthisissuetoifthemanagerisunavailable,orthe
customerbecomesaggressive?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Video 3 - Refusal of Service" which is
located in "Element 4" of your course notes.
1. Security Officer

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question14of17
In'Video4-HousePolicy'acustomeraskstobeservedinawaythatconflictswiththevenue'shousepolicy.For
thisquestionassumethatthecustomerhasbecomeinsistentoraggressiveandneedstobegivenawarning.
Below,pleasewritewhatyouwouldsaytothecustomerinthissituation(makesuretocommunicateinaclearand
politeway,andpointoutthereasonsforyourdecisiontonotservethem).
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Video 4 - House Policy" which is located in
"Element 4" of your course notes.
1. By law we cannot serve you, so i am going to have to ask you to leave the premises.
2. Calls for management or security officer.

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question15of17

Whichofthefollowingobservationscanhelpyoudetermineifacustomerisintoxicated?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "HOW ELSE TO DETERMINE IF
SOMEONE IS INTOXICATED" which is located in "Element 4" of your course notes.
Doesthepersonsmellofalcohol?
Howlonghasthepersonbeendrinking?
Wasthepersonaffectedbyalcoholwhentheyarrived?
Howmuchalcoholhaveyouseenthepersondrink?
Alloftheabove

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question16of17

Whenshouldyourefuseservicetoacustomer?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "WHAT TO DO IF SOMEONE IS
INTOXICATED" which is located in "Element 4" of your course notes.
Whenyouhaveproofthattheyareintoxicated
Whenyouhaveareasonablebeliefthattheyareintoxicated
Whentheyhavenotorderedanyfoodyet
Whentheyaredressedinawayyoufeelisinnapropriate

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SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question17of17

Whichofthefollowingisrecommendedwhenrefusingservicetoacustomer?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "WHAT TO DO IF SOMEONE IS
INTOXICATED" which is located in "Element 4" of your course notes.
Avoidemotionandinvolveddiscussions;
Useappropriateeyecontact;
Adjustspeakingpacetomatchthepatron's
Useshort,simplesentences
Alloftheabove

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636273

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Finished?
OnceyouhavecompletedALLofthequestionsinthisformpleasesavethefileasasTEXTfileby
goingtothe"File"menu,thenselectingeither"SaveAs.."or"SaveAsOther..."then"Text".
Thenemailthetextfiletorsa.nsw@eot.edu.auasanattachment.
Ourtrainerswillmarkyourassessmentandemailyoutheresultswithin4businesshours.Ifany
questionshavebeenansweredincorrectlyyouwillbeabletomakecorrectionsandresubmit.

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