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2. The customer's deposits are liabilities because the money is ... to someone else.
a) owned
b) owed
c) required
3. With standardized products, all clients are ... the same interest rate.
a) charged
b) taxed
c) withdrew
6. Identify the type of presentation described in the following situation: The chief executives of two companies tell
journalists why their companies have merged.
a) Press release
b) Press conference
c) Press statement
7. Choose the phrase(s) that could be used in the closing of a presentation:
a) I would like to say this from the very beginning, if you have any questions, I'll be very happy to
answer them at the end of this presentation.
b) There were three main areas I wanted to look at today. Firstly, technical skills, secondly,
interpersonal skills and last but not least, people management issues.
c) That's all I have time for on this topic. Let's move on to the second one.
8. The statement "What is different is dangerous" is likely to be true in a ... culture.
a) high uncertainty avoidance
b) low uncertainty avoidance
c) high context
d) low context
9. The ... model shows how all cultures have at the deepest level attitudes and ...
a) onion; class distinctions
b) coconut; beliefs
c) iceberg; values
10. Both supermarkets have cut food prices by up to 50% in a move that may lead to a price ...
a) conflagration.
b) schism.
c) war.
11. Distribution is concerned with getting a product to the customers or, for technical products, ...
a) final users.
b) buying managers.
c) end users.
12. The new product ... are Mr Ballmer's answer about Microsoft's future. Where will it find new growth as the
Windows and Office businesses continue to mature?
a) lines
b) range
c) placement
13. Someone whose job is to sell hamburgers to tourists outside the Tower of London is a ...
a) vending machine.
b) shop assistant.
c) street vendor.
15. Corporate giants have been forced to ... in the face of recession.
a) move downmarket
b) trade down
c) move upmarket
16. Our advertising agency offers you a wide range of outdoor material, such as...
a) jingles.
b) hoardings.
c) billboards.
17. By using our ..., clients can both take out money and make payments.
a) ATMs
b) cash dispensers
c) bancomats
19. I've never spoken to these people before and they may be in the middle of lunch, but I've got no choice, we
have to...
20. When giving advice related to cultural issues to foreigners visiting your country, you may take into account:
a) food
b) drink
c) punctuality