Summary of aod customer contact calls

SummarY
All 4 EMC selected customers report that _ I s working very well for them
All 4 migrated from to ~o _ problems
Only 2 of the 4 have all users on _ ( Is very difficult for AMTRACK aod
DOE has a VOIP Issue) . .
.Onty 2 of the 4 are fully migrated to 7
One of the 4 (DOE) went with managed services for their environment,
including archiving.
The other three manage in-house
Only open action is to confirm thai equals • • • •

Conclusion . .
. Based on the conversations I had. we now know that_ and i
are in production
elsewhere and that there were no major issues implementing the combInation for these 4 users.
However, since all 4 were already on F I could not get a sense of any risks or impact to
_ functionality when mlgratlng from

US Department of Education:
March 4 - Spoke with • • • •, Director of Information Technology Services. DOE's user
base Is about the same as ours, 3,000. Some users have been migrated to while 2
others remain on a Delays in migrating ev~ne are due to their VOIP and phone
system (Unity) not being imilible with • was not certain if th'e users who are
stili on • have avallable to them or not, They oulsourced tile Implementation to a
managed services provider 10 run 1helr" and platform. Their managed services
provider Is Perot Systems. Inc. and II is the proVider. who owns all of the hardware and software
licensing. I have contact Info on this vendor·, They maintain and manage the system for DOE. •
offerei;! more detailed info (contracts, design documents. etc.) if we want/need them. We might
want to find out more about DOE's cost for managed services and everything thatll includes ..

Dektronics:
March 3 - Spoke with • Daktronics employee who Is an Ema» Administrator. • said .
that they were on m When they migrated to the third week of
January 2009. WhHe they have noi been on long (about a month) they have not had
any issues wilh Its compatibility with _ • did note that prior to the migration 10 I!II• •

! .g
. . they made sure they were on the very lalesl version o f _ which he confirmed as being
Ha was not certain if this is the version available v l a _ The work was
one in house by • . EMC was not on site during the migration to ~ although. dId
say that he opened an 'Call.1N" with EMC In case he needed their assistance vIa the phone. He
did noJ and per. Daktronics Is happy. with t.he combination of _ and •

I think It Is Important to note Ihat a commercial customer's Records Management requirements

are not Ihe same as ours. •, as an Email Admlnlstretor, could not speak to the level of
confidence Daktronics has based on their RM requirements.

AMTRAK:

March 3 - Spoke wllh . AMTRACK began migrating off Enterprise Vault 10_ln

August 2008, EMO bunt Ihe AMTRACK _ system. AMTRACK had already upgraded from

~iII ...
t to I . At thIs point only half of their users are on _ as the migration

tifro.m.EV.hlaiiisllib.ee.n.\Jiieiiry.dl.ffi.CU~ItI'
• • _
y
.Thile.re.a.so.n.the len EV Is' • they boughl_
does not meet an of their legal search
requirements so they aTe Implementing another product t) so that redaction and

EOP0000116

 lagging can be perfonned. Anolher note, per AMTRACK,. had no .capabllity and after
~ng with they could,not gel one. They had to work with EMC to get. in place for
_ . It Is now In place and the solution EMC buill for AMTRACK is now being used for other
EMC customers. We should have. or _l?lk to this guy about the _ _ solullon that
is In place. It does a boot from the SAN usIng.. whIch provide real time replication to
both local and remote nodes of theL 'clusters (standard MS cluster configurallon for
• • •It»). He stated that with Recover Point in pla!!'e AMTRACK has .brought ell1&lil back up In
15 minutes.. . . ... ..... .';. ' . ' . - ....
':.;

City of Bellevue: .
March 4 - Spoke with M, City of Bellevue System Administrator'. • reported
that the city hes ebout1600 users. They upgraded from I n March of
2008. They have been using the.product line for severel years end upgraded to_o
March 2006. Overall he Is very pleased with the performance of • with _ . He has
a similar records retention Issue we have in that one group of his users are reqUired to
perm~nenlly retaIn all of the their emall,-whlle the majority of city employees do not The only
negative on the product from hIs perspective Is that when they restore a user's mailbox from the
_ archive EVERYTHING is restored, included email Lhe-user had preViously. deleted or
moved to external storage. He's had to go In as a system 13cfminlslrator and delele email from Lhe
user's mailbox Just to get its size low enough for the user La be able to open i~.

.~ ,

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