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BI GOVERNANCE
MODELS & STRATEGIES
David M. Walker
April 15, 2010 Data Management & Warehousing
Straw Poll – What can you do?
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management process?
Are your business users really ready and prepared
ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
What is governance?
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Provide
Direction
Measure
Performance
Executive Steering
Committee
Project Exploitation
Teams
Project
Management
Implementation
Teams
Data
Process Data Model Data Quality Warehouse
Development
Data Lifecycle Data Security
ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Executive
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Steering Committee
The steering committee ensures that the BI development is aligned
with the business objectives.
Monitoring ensures that the programme is delivering the right
projects at the right time and at fair value.
By setting the principles and policies the steering committee can
control the direction that the development goes in and maintains
an enterprise wide business perspective for the data warehouse.
The steering committee is also the centre of communication. It
takes input from the user forums and the certification committee as
to what is needed. In return the committee manages the
expectations of both the business and IT departments as to what
is possible.
ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Programme
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Programme Management
Programme management is the co-ordinated management of a portfolio of
projects to achieve a set of business objectives. It delivers the co-ordinated
support, planning, prioritisation and monitoring of projects to meet changing
business needs. To achieve the business objectives the programme manager
defines a series of projects with quantifiable benefits that together will meet the
long-term objectives of the organisation.
User Forums
The programme needs a number of user forums that involve end users, subject
matter specialists and staff from the exploitation teams. These forums are useful
to allow various teams to express their issues and aspirations for the system
Certification Committee
A number of groups within the organisation will also assess the data warehouse
to ensure that it is fit for purpose. These groups can either be consulted
individually or brought together as a committee to advise the programme.
Examples: Audit, Regulatory & Compliance, IT Strategy & Architecture, Security
ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Project
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Project Management
The project management takes responsibility for the delivery of an individual
project within the scope of the programme
Implementation Team
The implementation teams are the group of people that will develop, deploy
and maintain the system.
Typical roles for the teams will include: Technical Architect, Data Modeler,
Metadata Administrator, ETL Developers, Front End Tool/Report Developer,
Systems Database & Network Administrators
Exploitation Team
The exploitation team are focused on ensuring that the business is extracting the
most value from the solution. Exploitation teams work on the current version of
the system to help the business use the current system and develop new
requirements to exploit the system further.
Typical roles for the teams will include: Business Analysts, Business Requirements
Specialist, Technical Author/Documentation Specialist, Trainer, End User Support
Specialist, Communications Specialist, etc.
ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Processes
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ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Processes
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ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Processes
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Requirements ETL
Analysis, Design, Build
Enhancements
Reporting
Issues
Analysis, Design, Build
Change
Testing
Sources
Implementation
Outputs
Training
ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Fitting it together
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ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Organisational Models
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IT Owned Programme
IT
acts as a service provider to business
Most commonly used organisational model
Federated Team
IT& Business Units create teams
Focused on value delivery for the business units
ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
IT Owned Programme
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Pros Cons
respected
ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Successful Governance – IT Owned
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Global Banking
Key Roles
CIO who understands ‘Agile’ methodologies
BI Manager and business analyst team leaders that
understand exactly what is needed
Major Outcomes
BIis highly responsive to business needs
Change & re-factoring are a way of life
ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Federated
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Pros Cons
ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Successful Governance - Federated
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Global Manufacturer
Key Roles
CEO aligns entire business along well defined business
processes and appoints process owners
CIO aligns entire IT organisation to the processes
Major Outcomes
Tight alignment and integration of
Business Process, Operational & BI systems
Each process has BI systems that exactly meet their needs
No global data warehouse
ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
BICC
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Pros Cons
drift apart
ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Successful Governance - BICC
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European Retailer
Key Roles
IT run by Chief Technology Officer (CTO)
Controls all operational systems
BI run by Chief Information Office (CIO)
Controls all BI systems
Major Outcomes
A BICC run at the executive level
Every business function engaged and committed to using BI
ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Governance Deployment
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ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Maintaining Governance
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ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010
Finally remember …
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ETIS Business Intelligence & Data Warehousing Working Group, Athens April 15, 2010