Case Study: WebRTC based Prospect Interaction Tool

WebRTC based Prospect Interaction Tool

BUSINESS
REQUIREMENTS

Develop a WebRTC Prospect

Interaction tool capable for
integrated voice, video, chat
and screen sharing

Primary focus on Product

Development teams, Sales
teams, consultants, HR
organizations, Recruiters,
Real Estate Agents and
Remote Workers

Complete end to end

ownership on development,
integration of the Ten Hands
platform API on the Agent
side, integration with CRM

Wireframes, UX, Frontend

development with dynamic
UI and animation.

WebRTC, HTML5, Angular JS,

JQuery, AJAX, OOPS and REST
services

WireShark, Google developer

tool

Customer could launch the

rst version of the product
in very short time.

The platform added further

enhancements like ACD,
Agent Customizations, and
Social Media integration in
version 2.

Aims at reducing travel costs

and engage more thus
improving the conversion
from prospect to customer

Platform plugin integrations,

Application integration,
Multi-browser multi-version
testing

Chrome (All Versions) And

Firefox (All Versions)

Reduced travel cost and

increased customer
engagement

VP8
Jitter Buer
Management
Image Enhancements

Browser

Javascript
Libraries

Browser
Application

Video Call
Video Service

Signaling

Native
Application

SRTP
Multiplexing

WebRTC C/C++ Component

Echo Cancellation

Operating
Systems
FireBreath
(JavaScript) -> C/C++ (bridge)

NetEQ for Voice

Browser
Container

iSAC/iLBC Codec

HTML5
Web Sockets

GIPS
Voice Engine
WebRTC
Video Engine
Transport

Session Management/Abstract Signaling (Session)

Partner UX Customized for Native/Plugin

Solution Overview

STUN/TURN/ICE

About Us
Happiest Minds enables Digital Transformation for enterprises and technology providers by delivering seamless customer experience, business eciency
and actionable insights through an integrated set of disruptive technologies: big data analytics, internet of things, mobility, cloud, security, unied
communications, etc. Happiest Minds oers domain centric solutions applying skills, IPs and functional expertise in IT Services, Product Engineering,
,
Infrastructure Management and Security. These services have applicability across industry sectors such as retail, consumer packaged goods, e-commerce,
banking, insurance, hi-tech, engineering R&D, manufacturing, automotive and travel/transportation/hospitality.
Headquartered in Bangalore, India, Happiest Minds has operations in the US, UK, Singapore, Australia and has secured $ 52.5 million Series-A funding. Its
investors are JPMorgan Private Equity Group, Intel Capital and Ashok Soota.
For more information visit www.happiestminds.com. Write to us at business@happiestminds.com
Happiest Minds Proprietary