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and after they moved on from the Units. Over a 3 year period we worked
with around 45 people, collecting answers to around 4000 questions.
In 2011 we started visiting people in local residential homes, following
the closure of a number of local day centres, to check on the quality of
day service provision that their homes were now organising.
We have worked with over 110 people in 20 residential homes in the
Bournemouth area. We have been able to show an improvement in the
percentage of positive answers given by people over a 3-year period
from 84% to 92%. This reflects an increase in the quality of provision as
well as improvements that have taken place as a result of
recommendations we have made. We have also worked with private
care providers, checking services that provide care and support for
people in their homes.
How is the project funded?
We are currently funded by Bournemouth Borough Council until
November 2015 to visit residential homes in the Bournemouth area.
What have people told you about the difference it makes to them,
families or staff and services?
Bournemouth Borough Council: the service supports safeguarding of
vulnerable adults another way of reassuring ourselves that people . . .
can talk to someone.
Residential homes: excellent analysis great audit tool.
Families/carers: its great to have people keeping tabs on these places.
Residents consistently comment that they enjoy the opportunity to speak
up.
Bournemouth Joint Health and Social Care Self-Assessment: The
service has helped people to speak up and has led to improvements in
their lives. It is an effective way to quality assure services and highlight
improvements in services that enable people to lead fuller, safer lives
and be more active citizens.
The percentage of positive answers given by people on our visits to
residential homes has gone up from 84% to 92% over 3 years. This
increase shows that:
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our service has been able to record how residential homes have
made things better
our service has got better at gathering information
our service has been able to suggest things that could be better.
If people want to know more how can they contact you?
Contact Amanda Parsons by email at:
amandap@bournemouthpeoplefirst.co.uk
Telephone: 01202 303 765
www.bournemouthpeoplefirst.co.uk
and remind them about coping strategies in a crisis and who they can
turn to for support.
How did you get started?
The project evolved through work between The Friendly Information
Company and Speakup. When self-advocates were in a crisis we found
out how best to support them through the use of person centred
approaches, such as friendship circles and circles of support.
How does it get funded?
This grant was funded by Awards for All.
What have people told you about the difference it makes to them,
families or staff and services?
Crisis what Crisis has made a big difference to the lives of people with
a learning disability and/or autism who have engaged with the project.
Everyone who has created a crisis plan has said that they feel more
supported. It also clearly shows us, when people have completed these,
what sort of support they need from services like Speakup, the Friendly
information Company and other support services.
Locally, mental health services are expressing an interest in these and
we are hoping to do a lot more with these services in the future.
Case Study
Christine is a self-advocate who volunteers at Speakup. She lived in
Shared Lives but wanted to move on and live independently. Christine
was worried about what would happen if she ended up in a crisis and
didnt know who to turn to.
Christine used the crisis plan to support her to plan her life. It
complements her person centred plan and helps her with coping
strategies when things go wrong. It highlighted that Christine needs
some structure for evenings and weekends, so we went on to develop
with her, a social timetable to help her to plan her life and not feel lonely
during her move to independent living.
Advocacy in Greenwich
Advocacy in Greenwich provide a range of advocacy services,
independent one to one paid and Citizen Advocates, self-advocacy and
peer advocacy as well as training projects and supporting a Peoples
Parliament for people with learning disabilities.
Project:
Independent Advocacy for people who are placed out of the Borough.
This includes in residential homes and in Assessment and Treatment
Units.
For just over a year, I have been have been working with about 17
people out of the borough, some really quite far away. Most of these
people are in residential care, and work has now stopped with a few of
these people.
Out of these 17, 5 people have been in Assessment and Treatment unit
settings, 4 people have moved out of their original units. These moves
arent all out of ATUs- but they are progressing. Three people have
moved closer to home because of their wishes to do so - two to ATUs in
the area and one to supported living nearer their family. The 4th person
has moved to an ATU closer to London and is progressing to moving
back to the area.
How did you get started?
Post-Winterbourne View, it was decided to fund this post. The initial
phase was contacting each person to find out the type of unit they live in
and their current level of advocacy input. From there, an advocate
visited them to start to get to know them and explain their role.
Some people did have an Independent Mental Health Advocate. This
would often be someone who visited everyone in the unit so could be
viewed as not truly independent and someone there just to see you.
How does it get funded?
NHS Greenwich funds the post. It was initially for 21 hours of work per
week and is currently at 14 hours per week.
What have people told you about the difference it makes to them,
families or staff and services?
Some individuals and some family members have described it being
helpful to have a contact from the Borough, who can easily contact the
local CLDT team to chase up reviews and ask questions. Some people
have said it builds their confidence to have an independent advocate
listening to and speaking up for them.
Having been there through changes of location seems to have helped to
empower people. If a person who is out of borough only had advocacy in
the unit they were in, then this would have to end each time they moved
and theyd have to start again with another person. Being there through
changes in location enables me to see more of how this affects the
person; this helps me to get to know them and to be able to support
them in the most appropriate ways.
Case study
I started getting to know the person in February 2014, in an area a
couple of hours away from London. From February to April I spent time
getting to know the person and explaining my role. The person was
preparing to move to a step-down unit so we explored how there would
be less restrictions and what the person would want to do with her time.
We did this face to face and also over the phone.
In April the move occurred. However by June this placement breaks
down. The person wants to be near family in London. I ensured I was
there to listen and to explore the reasons for moving, and likes/ dislikes
about moving back to her borough. Supporting her to really think about if
that is what she wants. Supporting her to speak up about this at her CPA
in July.
Later in July the person changed her mind and wanted to stay where
she was. I ensured I could always support her to speak up about her
view, no matter what her view is.
By September 2014 she definitely wanted to move to London. As well as
talking to her I emailed her social worker to ask questions on her behalf.
Due to the distance, she could feel cut off from the social worker and me
being in the area made it easier to get in touch with people, as Im
familiar with the local CLDT team.
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In October the social worker asked me to get the persons views about
moving to an ATU environment back in London. In November the person
was told she could leave within a week but not given a date. I spoke to
social work in her borough and the management of the potential
placement in her borough and was able to confirm dates and then pass
this information on to her.
Now she is back in the area, I am advocating on her behalf while she
progresses towards moving to another, hopefully longer-term, less
restrictive environment.
So the benefits for the person having an advocate from have been:
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What have people told you about the difference it makes to them,
families or staff and services?
People have a better service, due to staff training and involvement in
staff recruitment by Group members.
If people want to know more how can they contact you?
Contact Dave Norman by email or telephone at:
dave.norman@skillsforpeople.org.uk
Telephone: 07500 822 134
www.skillsforpeople.org.uk
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The group is a pilot program and we are in our fifth block of twelve
weeks and are continuing to write up our findings which seem positive.
We noticed that people who had returned to the community after a
hospital admission were struggling to meet others with similar
experiences. We therefore found a central venue managed to get it
funded by an external charity and asked for referrals from local
psychology teams. A drama therapist and a nurse psychological
practitioner facilitate it.
How does it get funded?
The staff are from the NHS Trust and the room space in funded
externally by Launch Pad, an organisation run by and for mental health
service users.
What have people told you about the difference it makes to them,
families or staff and services?
The group gives people the chance to meet staff they know once a week
and share any difficulties that they might be having. The experience for
the staff supporting the service user to join in as a group member allows
a different type of relationship to be built.
Positive things that can come out of mutual and peer support
approaches include the maintenance of supportive relationships,
building and maintaining positive ways of coping in response to stressful
events, shared experience and understanding from others who have a
mental health problem and motivation to engage in community activity
and maintain social support networks.
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