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Article ID #
06-5104-00038

Article Type
Troubleshooting Guide

Article Title
Imat fails to collect database files from the NSU

Publish Date
Jun-9-2006

Description/Symptoms
Imat fails to collect database files from the NSU
Body/Solutions
Symptom:
When using Imat to retrieve the database from the Universal NSU the database files do not appear to have been downloaded. The Imat application simply does not provide information to
identify success or failure to download the database. At the bottom left hand corner of the Imat application, you will see please select a menu option. The maintenance logs can be
downloaded, you will get the Imat indication that the maintenance logs have been received.
Solution:
Ensure that the NSU is actually running as isdn node in the link descriptor under the integrated digital access field. If it is not, there are no DBA files, which represent the Imat database.
Maintenance logs are maintained on NSUs, which is why they can be downloaded.
Test Result

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Article Search Keywords

Product(s)
3300 Integrated Communications Platform (ICP); SX-2000 Light

Product Release(s)
Various

Product Family
Integrated Communications Platform; PBX Telephone Systems

Operational Task
Installing; Maintaining/Upgrading; Programming; Troubleshooting

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Article ID #
06-9999-00018

Article Type
Troubleshooting Guide

Article Title
Cannot do callback and hold transfer across QSIG to an Avaya PBX

Publish Date
Aug-15-2006

Description/Symptoms

Cannot do callback and hold transfer across QSIG to an Avaya PBX


Body/Solutions

Background:
This problem is caused by the interaction of faked answer supervision between call control and the
Q.Sig trunk. Q.Sig trunk in IMAT has an option of sending "fake answer supervision" to call control as
desired.
If the IMAT fake answer supervision flag is off, and the user makes an outgoing QSIG call to the Avaya,
the callback prompt will not appear.
If the IMAT fake answer supervision flag is turned on, the callback prompt appears, however the
hold/transfer button stops working.
Solution:
Set IMAT fake answer supervision flag to off.
Enable Suppress Simulated CCM after ISDN Progress in the Set's COS
Test Result

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Article Search Keywords

Product(s)
3300 Integrated Communications Platform (ICP)

Product Release(s)
6.1

Product Family
Integrated Communications Platform

Operational Task
Troubleshooting

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Article ID #
05-5173-00022

Article Type
Troubleshooting Guide

Article Title
NSU Database version error when upgrading 3300 ICP

Publish Date
Oct-30-2006

Description/Symptoms

If you are upgrading 3300 ICP software and you receive a Database Version error on the NSU, check
that you have the most recent copy of the Release Notes for your software. The original RN may have
listed incorrect IMAT versions.
All RNs currently on-line contain the correct information as listed below:
Body/Solutions

Release

IMAT DB version

What to select in IMAT:

3.0 ~ 3.3 (NSU or PRI Card) PRI 8.0 or NSU 1.1

"PRI 8.0 or NSU 1.1"

4.0 (NSU or PRI Card)

PRI 8.1 or NSU 1.2

"PRI 8.1 or NSU 1.2"

4.1 ~ 5.0 (NSU or PRI Card) PRI 8.2 or NSU 1.3

"PRI 8.2 or NSU 1.3"

5.1 (NSU)

NSU 1.4

"NSU 1.4"

5.2 (NSU)

NSU 1.5

"NSU 1.5"

5.1 ~ 5.2 (PRI Card)

PRI 8.2 or NSU 1.3

"PRI 8.2 or 1.3"

6.0

NSU 1.5

"NSU 1.5"

6.1

NSU 1.5

"NSU 1.5"

6.0 ~ 6.1 (PRI Card)

PRI 8.2 or NSU 1.3

"PRI 8.2 or 1.3"

7.0

NSU 1.6

"NSU 1.6"

7.1

NSU 1.6

"NSU 1.6"

7.0 ~ 7.1 (PRI Card)

PRI 8.2 or NSU 1.3

"PRI 8.2 or 1.3"

Test Result

More Information
Article Search Keywords

Product(s)
3300 Integrated Communications Platform (ICP)

Product Release(s)
5.1; 5.2; 6.0; 6.1; 7.0; 7.1

Product Family
Integrated Communications Platform

Operational Task
Troubleshooting

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Article ID #
05-3829-00001

Article Type
Technical Bulletin

Article Title
Installing system software required for latest Network Service Units

Publish Date
Oct-27-2005

Body/Solutions

The latest Network Service Units (NSUs) require new software to function. Typically, the NSUs
automatically download the required software from the system when they boot. However, depending
on the system software version, you may need to manually install the NSU software in the system. See
the attached document for details, including instructions on how to download and install the required
software.
NSU Variant Part Numbers of Latest NSUs
3300 Universal NSU T1/E1 (NA)
50004990
3300 Universal NSU T1/E1 (EURO) 50004991
3300 R2 NSU
50004992

More Information

Article Search Keywords

Network Service Units, NSU, software download, recycled NSU


Product(s)
3300 Integrated Communications Platform (ICP); SX-2000 Light

Product Release(s)
Various

Product Family
Integrated Communications Platform; PBX Telephone Systems

Operational Task
Installing

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Article ID #
05-5134-00023

Article Type
Troubleshooting Guide

Article Title
NSU fails to load.

Publish Date
May-25-2006

Description/Symptoms

NSU\PRI card fail to load after upgrade or database restore.


Body/Solutions

NSU and PRI cards may fail to load because the database version does not match the current
software load on the card.
This can be identified by a serial connection to the maint port of the NSU or the J5\J6 connector on the
back of the EL cabinet. Performing a reboot of the PRI card or NSU will output to the serial connection
at 38400. The last 4 lines will indicate it there is an improper DB on the system. [see below]
These logs indicate that the NSU is waiting for a 1.5 version of DB. From IMAT create a 1.5 DB version
and save to the system and reboot, this will resolve the problem.
In the event that reconnection through IMAT is not possible refer to document 05-5134-0017, NSU FTP
upgrade and recovery.
| INFO GW | 70/01/01 00:00:00 | Dt: NSU_PRI 23-JUN-2005 [VER-1.5.2.12] [ngstart.cpp @ 159] | 1234
| WARN GW | 70/01/01 00:00:00 | Unexpected DB version found. Waiting for download of release 08.04.00 DB [ngdbase.cpp @ 4296] | 1
234
SS: SS_StartupTask Complete!

Test Result

More Information

For more information, refer to the Release Notes for the NSU load.
Article Search Keywords

Product(s)
3300 Integrated Communications Platform (ICP); ISDN - SX-200; SX-200
Integrated Communications Platform (ICP); SX-2000 Light

Product Release(s)
Various

Product Family
Integrated Communications Platform; PBX Telephone Systems

Operational Task
Installing; Maintaining/Upgrading; Troubleshooting

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Article ID #
04-1000-00026

Article Type
Technical Bulletin

Article Title
NSU stuck during upgrade and will be required to Flash NSU

Publish Date
Jun-20-2006

Body/Solutions

This technical bulletin is to identify the potential issue of upgrading NSU after 3300 ICP software
upgrade or new software installation and how to resolve the NSU by re-flashing the NSU.
More Information

Article Search Keywords

58004932,flash,nsu
Product(s)
3300 Integrated Communications Platform (ICP)

Product Release(s)
4.0

Product Family
Integrated Communications Platform

Operational Task
Troubleshooting

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Article ID #
07-5191-00093

Article Type
Release Notes

Article Title
3300 ICP Release 7.1 UR3 (7.1.6.10_1) - RN

Publish Date
Sep-17-2007

Body/Solutions

This Release Note describes the Mitel 3300 ICP Release 7.1 UR3 software release, including:
Software Enhancements
IP Appliances, Application, Hardware, and Documentation Requirements
Installation & Upgrade Instructions
Fixes for customer-reported problems

Software Fixes

Refer to release note


More Information
Article Search Keywords

Product(s)
3300 Integrated Communications Platform (ICP)

Product Release(s)
7.1

Product Family
Integrated Communications Platform

Operational Task
Installing; Maintaining/Upgrading

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Article ID #
06-5125-00016

Article Type
Release Notes

Article Title
3300 ICP Release 7.1 - RN

Publish Date
Oct-10-2006

Body/Solutions

This Release Note describes the Mitel 3300 ICP Release 7.1 software release, including:
Software Enhancements
IP Appliances, Application, Hardware, and Documentation Requirements
Installation & Upgrade Instructions
Fixes for customer-reported problems

Software Fixes
MN00086146 - Creating Remote Busy Lamp logs is very processor intensive
REPORTED IN SW LOAD 5.2.5.4
SYMPTOMS
If Remote busy lamp programming is incorrect (resilient or non-resilient environment) a log will be created every time the key is used. This can be very processor intensive.
MN00102484 - Enabling IP license from 0 to NN may require reboot
REPORTED IN SW LOAD 5.2.6.8
SYMPTOMS
When enabling IP licenses from 0 to any number (say 10), ESM will pop up a dialog windows to suggest that we have to reboot and/or restore database before the new IP
license can be usable. This dialog window contradicts what edocs describes: edocs clearly states that user can use the newly enabled IP licenses without a reboot. In
addition, before the system is rebooted, the end user has no problems programming IP phones, and can make calls. The dialog window is misleading and contract edocs.
MN00120238 - ANI not present on ONS sets with NI2 5ESS protocol
REPORTED IN SW LOAD 6.1.5.4
SYMPTOMS
We are seeing the CLID being displayed on the ONS sets on inbound call running NI2 5ESS protocol (PRI). However the calling Name is not displayed.
All other IP sets on this site see the ANI and CLID with no issues.
MN00128382 - 3300 Resets every 20 minutes
REPORTED IN SW LOAD 6.0.5.4
SYMPTOMS
After upgrading the 3300 from 5.2 SW to 6.0.5.7 the 3300 is resetting approximately every 20 minutes.
MN00138705 - LSEC settings are not saved over a upgrade is unacceptable to dealers
REPORTED IN SW LOAD 3.1.0.13
SYMPTOMS
LSEC settings are not saved over a upgrade is unacceptable to dealers.
MN00140582 - Passwords sent in clear text in XML when viewing user profile information

REPORTED IN SW LOAD 6.1.6.4


SYMPTOMS
It is possible to view the current password of a given user by viewing the xml code received when viewing a user account. The current password is presented in clear text in
the code but presented as a hash value visually.
MN00141150 - LS Trunk Answer point rings continuously when using Telco supplied Call Forwarding and Class Trunk is used
REPORTED IN SW LOAD 6.0.5.7
SYMPTOMS
When an LS Trunk is using Call Forwarding provided by the Telco and Class Trunk is enabled in the circuit descriptor the Answer point for that LS Trunk rings continuously.
MN00141363 - System restarted due to ONSServer Task Suspended
REPORTED IN SW LOAD 6.0.5.7
SYMPTOMS
System rebooted during business hours due to ONSServer Task being suspended.
MN00142157 - Q.Sig Option to display CLID via CTComplete as Redirect
REPORTED IN SW LOAD 6.1.8.10
SYMPTOMS
When Mitel QSig is used an transit switch to transfer call back to Tenovis, Tenovis is unable to display CLID. This is interoperability issue. During the call transfer, Tenovis
process incoming trunk CLID via CTComplete and CLID is embedded in Redirect Message field, while Mitel is expected to process via CTUpdate.
MN00142432 - T1 module running 4ESS AMI SF D channel invert does not work
REPORTED IN SW LOAD 7.0.9.5
SYMPTOMS
The site was running 7.0.9.5 and the D channel would not come up; it appeared that the Central office was set differently. We tried different protocols but nothing worked.
The link was previously running on a Meridian PBX and when we put the link back on the Meridian the link came back up fine. I looped the link back to the 2nd link on the
T1 module and the D channel came up. We found that with this programming the D channel invert did not work.
MN00143300 - System reboot-out of driveway bus memory
REPORTED IN SW LOAD 7.0.9.5
SYMPTOMS
System reboot twice in 24 hours after upgrade to 7.0.9.5.
MN00143531 - Changing the Primary DNS IP address in the system IP configuration form causes system reset
REPORTED IN SW LOAD 6.0.5.7
SYMPTOMS
Changing the primary DNS IP address from a local address to a remote IP address causes the 3300 to reset.
MN00144006 Re-enable AJB resync
REPORTED IN SW LOAD 6.1 UR2
SYMPTOMS
The E2T AJB in R6.0 and its UR loads does not tolerate Nupoint 8.5 incorrect RTP timestamp. This results in a choppy voice.
MN00144218 - Paging pinout incorrect for 3300 CX AMB
REPORTED IN SW LOAD 7.0.9.5
SYMPTOMS
Hardware Technical Reference Manual has incorrect paging port information for the AMB on the CX controller.
MN00144601 - DSP Boot Failure should generate Alarm
REPORTED IN SW LOAD 6.1 UR2
SYMPTOMS
Where when a dsp failed during the boot process, it wouldn't generate an alarm and it would block all further dsp access.
MN00145718 - MXe Drive mirror procedure error
REPORTED IN SW LOAD 7.0.8.5
SYMPTOMS
Tech handbook says on page 118: Release the mirror button when the fault LED flashes green twice per second. The Activity LED will go solid green occasionally flash
amber.
But KBA Article 06-2806-00012 says: Release the mirror button when HD2 access LED flashes green twice a second.
MN00145901 - FSK's fail to pass calling line ID intermittently
REPORTED IN SW LOAD 5.2.6.8
SYMPTOMS
Calling line ID fails after a period of time on certain FSK's. This has occurred after anywhere from 2 hours to 2 days and usually has only affected 1 FSK out of 6 up to as
many as 5 FSKs out of a possible 6.
MN00146988 - Security alarm on the 3300
REPORTED IN SW LOAD 7.0.9.5
SYMPTOMS
The security alarm functionality is very vague in the documentation.
If a user fails to enter the correct password in ESM, after 3 times the user is blocked.
A security alarm should be raised but it is not.
MN00147161 - No ACK sent in Hold/Transfer/Conf with Cirpack
REPORTED IN SW LOAD 7.0.21.4
SYMPTOMS
The 3300 ICP is not sending an ACK to a 200OK with SDP in a call Hold/Transfer/Conf scenario with a Cirpack UTP SIP Server.

5340 IP sets display CLID on Prime line

MN00147199 REPORTED IN SW LOAD 7.0 UR2

SYMPTOMS
5340 IP sets display the CLID both in the display and on the sets Prime Line.
MN00147284 - Hotdesk user has 48 programmable keys in Multiline Set Key Assignment
REPORTED IN SW LOAD 7.0.21.4

SYMPTOMS
Hotdesk user has 48 programmable keys in Multiline Set Key Assignment
MN00147434 - DISCONNECT With PI8, not being passed across PRI trunk(s)
REPORTED IN SW LOAD 5.2.6.8
SYMPTOMS
Call is made via PRI trunk to 3300 and then via PRI to the PSTN. The destination is busy and DIS with PI8 is returned. This DIS with PI8 is not passed to the Originator.
PRI link is using Telecom Italia protocol variant.
MN00148009 No-way audio on analog trunks on inbound calls
REPORTED IN SW LOAD 7.0.21.4
SYMPTOMS
Site upgraded to 7.0.21.4 and now when inbound calls come into the controller on analog trunks, there is no way audio for approximately 10 seconds. The problem exists
whether the answer point is embedded voicemail, an IP set or an ONS port.
This appears to be on Loop start trunk on an ASU and embedded analog board. LS trunks. This does not affect LS trunks on a peripheral controller.
MN00148376 - No-way audio on analog trunks on inbound calls
REPORTED IN SW LOAD 7.0.21.4
SYMPTOMS
Site upgraded to 7.0.21.4 and now when inbound calls come into the controller on analog trunks, there is no way audio for approximately 10 seconds. The problem exists
whether the answer point is embedded voicemail, an IP set or an ONS port.
This appears to be on Loop start trunk on an ASU and embedded analog board. LS trunks. This does not affect LS trunks on a peripheral controller.
MN00148779 - Load Controllers cause the embedded voicemail to go permanently out of service
REPORTED IN SW LOAD 7.0.21.4
SYMPTOMS
After upgrade to release 7.0.21.4, and following the instructions of the Release Notes, Technicians will usually use the Load Controllers command as a final step in case
new software versions for DNIC and/or Peripheral Switch Controller cards have been included with the new software.
However, this command will cause the embedded 3300 voicemail to go out of service and stay out of service until you reboot the 3300 ICP.
MN00148867 - FSK on Per suspended if FSK is used on non-ONS class card
REPORTED IN SW LOAD 6.1.8.4
SYMPTOMS
When ONS class Set is connected to non-ONS class card and the FSK is used to pass CLID, CLID will pass through, but FSK will get suspended.
MN00148919 - Queue Gateway doesn't generate an answer ACD
REPORTED IN SW LOAD 7.0.9.5
SYMPTOMS
In a standard Answer ACD, we get a record for both the incoming and outgoing portions of the call:
06/20 10:38 0000:00:23 X9999 4003 6037501 A X9999
002 74003 A0070341 E
06/20 10:38 0000:00:23 X9999 0005 P800 750 750 X9999
002 74003 A0070341 D
During this call, the Agent gateway went down during the call so the agent homed over at the end of the ACD call. We don't get the incoming portion of the call so we can't
credit the queue with this call:
06/20 10:38 0000:00:41 X9999 4003 6037501 A X9999
002 74003 A0070343 E
MN00148925 - T1 module running 4ESS AMI SF D channel invert does not work
REPORTED IN SW LOAD 7.0.9.5
SYMPTOMS
With a T1 module running 4ESS AMI SF the D channel does not come up.
MN00148945 - Locate number on SC1000 identifies number as a SS7 not SC1000
REPORTED IN SW LOAD 34.2.2.15
SYMPTOMS
When issuing the loc num command on a DN, which is the SC1000, the system tells you that the number refers to a Superset 7, not a SC1000.
MN00149105 - Using *'s in the route opt id will not permit route optimization to complete
REPORTED IN SW LOAD 6.1.5.4
SYMPTOMS
Site is implementing route optimization using network IDs. If a star (*) is used within the network ID number, the route opt will never complete, regardless of the number of
attempts.
MN00149116 - BRI fails to follow route list when Trunks out of service
REPORTED IN SW LOAD 7.0.9.5
SYMPTOMS
Scenario is that there are two BRI ports, configured for T-Bus. Each port is in a different trunk group, and Route List is configured. If the trunks connected to the first port
are out of service, the calls should follow the second choice route. This does not happen and the call times out.
MN00149129 - Privacy Release fails with Suite Services sets
REPORTED IN SW LOAD 7.0.8.5
SYMPTOMS
After answering a phone that was called through a suite service pilot, you are not able to pick up a key appearance of the call. Privacy release is enabled in the COS for all
sets.
This works fine if you call the DN and answer the call from any of the appearances and then press the key appearance.
MN00149215 - Voicemail Integration fails if Diversion is turned off
REPORTED IN SW LOAD 6.1.8.10
SYMPTOMS
Using 3300 as a VoiceMail server for a 2K. MSDN is used between the 2 controllers.

VM integration fails when Diversion is turned off on both switches when a phone on the SX-2000 is CFWD No Answer to VM on the 3300.
MN00149374 - MiTAI - Failed to get secondary calldeliveredevent on a call requeue
REPORTED IN SW LOAD 34.2.2.15
SYMPTOMS
There are no CallDeliveredEvent events when a call is requeued to an ACD Path then sent to a new agent when monitoring trunks.
MN00149383 - ANI not present on ONS sets with NI2 5ESS protocol
REPORTED IN SW LOAD 6.1.5.4
SYMPTOMS
We are seeing the CLID being displayed on the ONS sets on inbound call running NI2 5ESS protocol (PRI). However the calling Name is not displayed.
All other IP sets on this site we see the ANI and CLID no issues.
MN00149702 - distpayl.db file is 160 Meg + and backups taking hours
REPORTED IN SW LOAD 7.0.9.5
SYMPTOMS
Backups taking a couple of hours and then it appeared to fail to do a file transfer to the techs pc. After ftping the ipera3k.dba file from /db/archives we have determined the
file is extremely large for a system with no embedded vmail installed.
The file in question is distpayl.db and is part of the /systemdb.tar
MN00150161 - T1/E1 module does not handle DASS MIM messages well
REPORTED IN SW LOAD 6.1.8.10
SYMPTOMS
Protocol analyzer shows the CO sending MIM messages (which the 3300 does not support) and the 3300 responding with a CRM 1A on channel 1.
MN00151281 - Net Hunt Groups Do Not Track "Unavailable Member Best Reason" Through Reentrant Hunting
REPORTED IN SW LOAD 7.0.20.21
SYMPTOMS
We do not track "best reason" over reentrant hunting. So the reason returned from GRPMGR to TCP and TCP to OCP as the neg_ack reason in cpszeorig.pas is based
solely on the last reentrant "hunt_free_member".
MN00151816 - UpgradeBootrom maintenance command not in maintenance command list
REPORTED IN SW LOAD 7.0.21.4
SYMPTOMS
Tech is unable to find UpgradeBootrom maintenance command in maintenance command list.
MN00151998 - Exception on cptalkdsp
REPORTED IN SW LOAD 6.1.5.4
SYMPTOMS
The traps are as follows:
OS (Guardian) info: Process cpprog with PID ($0008,$043C) trapped.
Exception is $2D: compiler run-time check.
Traceback:
Program: cptalkdsp Offset: 2:00001BB6 PC: 002CBE22
Program: cptlk Offset: 2:0000226E PC: 002C692A
Program: cptlk Offset: 0:00001D5E PC: 0003632A
Program: cpprog Offset: 0:00000C24 PC: 0003B66C
Program: cpprog Offset: 2:00001A8C PC: 002DB5CA
MN00152073 - DHCP option 224 is incorrect in 3300 help files
REPORTED IN SW LOAD 7.0.8.5
SYMPTOMS
The DHCP option in the 3300 help files states that option 224 should be Open Mobilty, this is incorrect it should be OpenMobility (no space).
MN00152181 - Doc differences in CX Relay output connection
REPORTED IN SW LOAD 7.0.21.7
SYMPTOMS
Tech handbook shows Relay1/2 as useable (table 48).
HTRM shows Relay 1/2 as not used (table 15).
More Information
Article Search Keywords

Product(s)
3300 Integrated Communications Platform (ICP)

Product Release(s)
7.1

Product Family
Integrated Communications Platform

Operational Task
Installing; Maintaining/Upgrading