Todd Tritsch

(801) 824-0390

ttritsch@live.com

www.linkedin.com/in/toddtritsch

Selected Accomplishments

Increased sales of 22%, increased customer service by 25%, and a reduction in production time by 50%
Achieved 500% return on investment on training curriculum implementation and realized a net increase of
new employee production of $22 million.
Achieved 95% Employee Satisfaction scores
Increased customer satisfaction scores by 26% and internal employee satisfaction scores by 10%
Decreased new hire ramp by 17% and increased productivity within onboarding period by 23%

Skill Summary

Training and Development

Leadership
Employee Engagement
Organizational Development
Talent Management
Thought Leadership
Global Project Management

Instructional Design
Change Management
Strategic Planning
Innovation/Creative
Development
P&L Responsibility
New Business Development

Sr. Management Consulting

Business Acumen and
Analytical Skills
Learning Management
Systems
Excellent Oral and Written
Communication Skills

Professional Work Experience

Workfront Lehi, UT 2014-2015
Manager of Sales and Customer Success Training

Increased productivity by 15% and decreased new hire ramp by 25% through the development of new hire
orientation program and structured sales manager coaching.
Increased employee engagement through the implementation of a new learning management system and
standardized sales methodology training.
Achieved 95% Employee Satisfaction scores on the planning and implementation of two sales conferences.
Managed and directed all training and development functions for the sales organization to have a direct
impact on win rates and client retention.

AMERICAN EXPRESS Salt Lake City, UT 2011-2014

Manager of Soft Skills, Sales and Leadership Development Global Business Travel
Sr. Instructional Designer Credit Card Servicing and Global Credit Administration

Revamped talent and organizational development program. Program included development of leadership and
staff, developing a learning culture, focused on individual self-mastery and leader as coach methodologies.
Increased customer satisfaction scores by 26% and internal employee satisfaction scores by 10%
Increased responsiveness to customer complaints and inquiries by 47% and increased customer satisfaction
for those customer with complaints by 22%. Implemented enterprise-wide change management strategy for
the installation of a global complaint tracking system for American Express Card Services. The project included
training on the new system, communications rollouts, integration with existing systems, and top-down
leadership buy-in.
Managed global projects to drive results within the sales and client services organizations including managing
vendor relationships and language translation projects. Acted as liaison between resource procurement,
finance and accounting to handle purchasing, invoicing, and budget management.
Decreased new hire ramp by 17% and increased collections capabilities within onboarding period by 23%
through the complete redesign of the Corporate Client Credit New Hire training curriculum, creating 4 weeks
of instructor-led training and 27 new web-based training courses, achieving advanced curriculum designs
while reducing on-the-job training time requirements.

TODD TRITSCH

Page 2 of 3

TRITSCH, INC. Henderson, NV 2004-2011

Training and Development Consultant/ Instructional Design
Provided consulting services to performance-based companies, focusing on leading edge OD and HRD
theories and strategies, developing courseware resulting in measurable results. Designed and developed
training curricula and courseware, both in-class and web-based formats.

Increased sales of 22%, increased customer service by 25%, and a reduction in loan processing time by 50%.
Consulted with Executive Committee of a large mortgage company to completely re-engineer the operational
structure of loan originations, processing and packaging. This initiative included the implementation of a new
SAAS computer system, changes in operational policies and procedures, and re-design of all employee training.
Redesigned new hire training as well as tenured training curricula and increased customer satisfaction scores
by 26%. Consulted with a division of a Fortune 100 company to revamp their entire training curriculum for
both their retail and manufacturing divisions. Examined customer service drivers to determine best solutions
to increase customer satisfaction as well as employee performance.
Reduced ramp-up time by 50% and decreased new employee turnover by 30% through the development and
implementation of company-wide new hire training incorporating orientation, technical skills training and
industry-specific education programs

KB HOME MORTGAGE COMPANY Las Vegas, NV 2003-2004

Director of Training
Advised Senior Executive Committee and partnered with line management to develop and implement
strategic training plans for 300 professional mortgage account executives in 21 field offices, and 200 loan
officers, underwriters and funders located in multiple processing centers.

Leveraged technology to reduce training time and training costs by 35% through the leading of design,
development and implementation of a blended learning strategy for a $10 million system conversion.

Provided organizational development expertise in the successful implementation of new organizational

structure. Designed and implemented functional company reorganization; including redesigning job roles and
reengineering workflow processes.

Education
Western Governors University
Masters of Business Administration
Management and Strategy - Graduated 2014
Union Institute and University
Bachelors of Arts
Organizational Development and Training Graduated 1994

Professional Memberships
Association of Talent Development
National Association of Sales Professionals
E-Learning Guild
Society of Human Resource Management

TODD TRITSCH

Page 3 of 3

Technical Expertise
Authoring
Adobe Captivate 9
Articulate Storyline 2
Articulate Presenter
Lectora
Adobe Dreamweaver
Adobe Flash
HTML
Javascript
SnagIt
Camtasia

Graphics
Adobe Fireworks
Adobe Photoshop
Adobe Illustrator
Adobe InDesign
Ulead PhotoImpact

Learning Management Systems

SumTotal
Cornerstone
Growth Engineering Academy
Blackboard
Expertus
Moodle

Documentation
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Microsoft Publisher
RoboHelp

Project Management
and Planning
Microsoft Project
Inspiration
Microsoft Visio
Workfront Work
Management
Asana

CRM Systems/ Sales Support Tools

Salesforce.com
ACT
LinkedIn Sales Navigator
Data.com

Volunteerism/Community Service
National Ability Center
Volunteer Snowsports Instructor
Training and Education Committee Member
Boy Scouts of America
Scoutmaster/Cubmaster
Utah Food Bank
Food Drive Coordinator

Additional Languages
American Sign Language
Fluent
Finnish
Intermediate Competency