Carol-Ann Ward

Keller, TX 76244
(817)851-9948
lybrn@yahoo.com
OVERVIEW
United States Honorary Navy Veteran with strong technical aptitude and 17+ years of experience in healthcare,
transitioning to Information Technology industry. Self-motivated, service-focused professional seeking to leverage
real-world business unit experience with recent IT management education. Have developed, launched, and
documented numerous initiatives that resulted in improved performance; skilled at managing multiple projects and
tasks under pressure. Strong communication, interpersonal, time management, analytical and problem solving skills.
Key qualifications include:
Training & Coaching
Compliance & Regulations
Meditech
Management & Supervision
Quality Assurance
Process Improvements
TECHNICAL SKILLS
MS Office (Word, Excel, PowerPoint) eMar Master Trainer for Computer Physician Order Entry SQL
DDL DML PERT CPM SAS Visio Instructional web design technologies
CERTIFICATIONS & LICENSES
Microsoft Technology Associate
CompTIA A+ Certification
Database Administration
CompTIA Project Management
Microsft Technical Associate
Advance Cardiac Life Support
Network Fundamentals
Registered Nurse, Texas
Basic Life Support Instructor
EDUCATION & TRAINING
Bachelor of Business - Information Technology Management
Feb. 2016
Western Governors University | Salt Lake City, UT
Relevant coursework in: Leadership and Management Business Law and Ethics Information Technology
Fundamentals Business of Information Technology Human Resources Accounting Information Systems
Management Marketing and Communication Data Management Economics Quantitative Analysis for
Business Finance Network and Security Project Management
Master of Arts, Adult Education & Curriculum Instruction
University of Phoenix | Phoenix, AZ

May 2007

Bachelor of Science Nursing: Magnum cum Laude - Norfolk State University | Norfolk, VA

WORK EXPERIENCE
Plaza Medical Center Fort Worth, TX
Dec. 2008 - May/2014
Team Leader - Progressive Care Cardiac Unit
June 2010 May 2014
Oversaw and managed 40 clinical and support staff in all patient care activities.
Managed and maintained all hospital training databases supporting physicians, nurses, administration, auxiliary
and support staff
Served as Master Trainer for Meditech Computerized Physician Order Entry Systems.
Led healthcare teams in achieving citations and awards such as Joint Commission Gold Seal of Approval,
Comprehensive Stroke Center, Magnet Recognition Program for Nursing Excellence
Ensured HIPAA compliance in all aspects of service delivery.
Coordinated Quality Improvement projects to increase patient satisfaction scores and streamline Standard
Operating Procedures; participated on quality and performance review teams.
Developed numerous patient care plans, including assessment, evaluations, and nursing diagnoses.

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Post Anesthesia Care Nurse
Provided post op care for surgical patients

Dec. 2008 - June 2010

US Naval Hospital -Yokosuka, Japan

Clinic Manager - Ambulatory Pediatric Clinic, Neonatal and Immunization Clinic
Aug. 2004 - June 2008
Coordinated, triaged and case managed clinical care for base employees children.
Liaised with physicians, school nurses, Early Development Intervention Services, Fleet and Family
Services and day care providers.
Developed Standardized Operating Procedures for Pediatric clinic.
Organized, expanded and streamlined patient access to clinical care from 75% to 100% for all newborns within
two to five days of discharge.
Designed and implemented Influenza Outreach program for over 10,000 patients.
Managed annual immunization budget of $3,000,000 in collaboration with Pharmaceutical Officer.
Updated immunization requirements for visa applicants, pediatrics and active duty members in other U.S.
military clinics throughout central Japan.
Managed care for critically ill infants and played key role in comprehensive review and establishment of a
Neonatal Critical Care Unit.
Naval Medical Center Portsmouth, VA
Staff and Charge Nurse
Sept.1998 Jan. 2004
Level III Neonatal Intensive Care Unit.
Provided care for one to five critically ill and convalescing newborns per shift.
Assessed, implemented and evaluated individual patient's care plan and other social issues affecting family
members of the critically ill neonate.
Documentation Officer: Audited over 300 charts, trained all staff in patient documentation protocols, and
revised admission forms, earning Gold Seal certification.
Process Improvement Officer: Standardized care with poster presentations for infection control, medical record
documentation, teaching, and pain management.
Cross trained in high risk Labor and Delivery ward with over 300 deliveries, 1,000 outpatients, and 100
surgical procedures a month.
Trained nurses and interns on newborn care the critically ill infant, increasing positive outcomes by 30% fewer
complications.
Staff Nurse assigned to General Surgery, Thoracic Unit.
Team Leader: Assisted Nurse Manager and Director with everyday flow and management of Progressive
Cardiac Care Unit.
Oversaw and managed clinical and support staff in patient care activities while receiving exemplary
professional evaluations
Electrician Mate
SIMA Portsmouth- Portsmouth, VA
Oct. 1992 May 1995
USS Yellowstone AD 41
Sept.1987 Sept. 1992
Operated, maintained, and repaired electrical equipment shipboard for AC/DC generators and motors