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several decades of practical experience and presentations. The person who tastes the
success always is a successful negotiator. In the advocacy approach, a skilled negotiator
usually serves as advocate for one party to the negotiation and attempts to obtain the
most favorable outcomes possible for that party. In this process the negotiator attempts
to determine the minimum outcome(s) the other party is (or parties are) willing to
accept, then adjusts their demands accordingly. A "successful" negotiation in the
advocacy approach is when the negotiator is able to obtain all or most of the outcomes
their party desires, but without driving the other party to permanently break off
negotiations, unless the best alternative to a negotiated agreement (BATNA) is
acceptable.
Traditional negotiating is sometimes called win-lose because of the assumption of a
fixed "pie", that one person's gain results in another person's loss. This is only true,
however, if only a single issue needs to be resolved, such as a price in a simple sales
negotiation. This is nearly always the case, although often how they go about getting
what they want is so delicate it isnt readily obvious. The negotiators were in different
attitudes
as
follows:
1.
one
may
be
meticulously
polite.
2.
one
may
be
dull
and
to
the
point.
3.
one
may
seem
to
have
been
born
negotiators.
4. one may be have had to learn to be comfortable in the tug-and-pull of a conflict
resolution.
The important capsule to be successful negotiator is to refuse to be intimidated. Even
the odds are most unlikely, few situations in life are rigidly fixed. Voicing a demand cant
insure success, but failure to make a request guarantees it wont be realized. The
golden rule to keep in mind, the mantra upon which to silently meditate as you enter
into
negotiation,
is
Ask
and
you
shall
receive.
Whenever we need the cooperation of another person to do something, however small,
we have to engross in a negotiation. Almost everything we do-from deciding with a
friend where to go to lunch to buying a new car to interviewing for a job- involves
negotiating. The media portray negotiations as complicated, dramatic affairs involving
powerful politicians or mighty business leaders or high-priced lawyers. But often
negotiations involve ordinary folks who, if they felt less intimidated by the process,
would
find
themselves
considerably
more
empowered
in
their
lives.
Indeed, the ten new rules for global negotiations advocated by Hernandez and Graham
nicely coincide with an approach that comes naturally to the Japanese:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Accept
only
creative
outcomes
Understand
cultures,
especially
your
own.
Dont
just
adjust
to
cultural
differences,
exploit
them.
Gather
intelligence
and
reconnoiter
the
terrain.
Design
the
information
flow
and
process
of
meetings.
Invest
in
personal
relationships.
Persuade
with
questions.
Seek
information
and
understanding.
Make
no
concessions
until
the
end.
Use
techniques
of
creativity
Continue
creativity
after
negotiations.
Negotiation is not a the supernatural practice. Nor is it sky rocket science requiring a
Ph.D. Rather, it is a fundamental human act, the process that enables the trading of
goods and services, favours and obligations. Negotiation is the protocol of exchange. If
negotiation is going on all the time, most often it is practiced without conscious
attention. Instead of encouraging us to pursue results we desire, our culture regards the
act of bargaining itself as somehow unseemly. It depicts the process as one in which two
people try to take advantage of each other. To identify our objectives and seek to obtain
them strategically is thought to be manipulative. Negotiation to be successful needs
strategy
and
dont
leave
leave
our
negotiations
to
chance.
There are few social skills more useful than the ability to negotiate. To deny this is to
deny one of the most fundamental human activities. From the stone age to the 21st
Century, history has moved forward through exchanging, bartering, and buying and
selling
services
and
products.
During a negotiation, it would be wise not to take anything personally. If you leave
personalities out of it, you will be able to see opportunities more objectively. Either
we're going to solve this by realistic negotiation or there will be blood on the border. If
you come to a negotiation table saying you have the final truth, that you know nothing
but the truth and that is final, you will get nothing. Let us move from the era of
confrontation to the era of negotiation. Negotiation in the classic diplomatic sense
assumes parties more anxious to agree than to disagree. The most difficult thing in any
negotiation, almost, is making sure that you strip it of the emotion and deal with the
facts. And there was a considerable challenge to that here and understandably so.
There's no road map on how to raise a family: it's always an enormous negotiation.
Negotiation in the classic diplomatic sense assumes parties more anxious to agree than
to disagree. Let us never negotiate out of fear. But, let us never fear to negotiate. The
most difficult thing in any negotiation, almost, is making sure that you strip it of the
emotion and deal with the facts. And there was a considerable challenge to that here
and understandably so. The single biggest danger in negotiation is not failure but to be
successful without knowing why you are successful. Flattery is the infantry of
negotiation. Effective negotiators have a style that those whom they are trying to
influence, relate to and admire. Negotiations are a euphemism for submission if the
shadow of power is not cast across the bargaining table. The Negotiation can be
invoked at any time, even if the matter is pending in the Court of Law. Similarly it can
be terminated at any time. Finally, the mode of ADR through Negotiation provides
flexible procedure, strict procedure of law is not applicable. It is the option of the parties
to decide their fate and Advocate can also negotiate with other parties for amicable
settlement. Here negotiation is nothing but discussion to arrive to a settlement. This
mode can be availed by parties themselves or on behalf of parties the Advocate can use
the
weapon
of
negotiation
also.
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