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 Skelta BPM - For BPM and Advanced Workflow Solutions
Business Process Management (BPM) adoption is increasing world-wide, because the technology provides
immediate ROI and enables competitiveness by delivering organizational agility. In fact, a recent study from
Gartner found that 78% of successful BPM projects delivered an internal rate of return greater than 15%, with
some returns as high as 100% or 360%. This paper discusses how BPM enables organizational agility and
delivers immediate ROI.
Business Agility is Difficult
Competitive and growth pressure on business is
multiplied by shifting global economic scenarios.
Organizations have to evolve to keep up, and rapid
change is the order of the day. Organizations need to
streamline business operations, keep costs low and
also adapt to market realities while relying on
collaboration between globally distributed teams. Not
only does organizational cultural need to be adapted,
but also management discipline needs to relearned,
and most importantly, the technology used to
automate core operations needs to become flexible.
BPM is the technology platform for these goals,
enabling agility and ensuring consistency in
performance and reducing costs across the
enterprise.
Most Enterprise Systems are Inflexible and Lack
Transparency
Most businesses already use a whole host of software
systems to manage their core operations and achieve
their business goals. Examples are Enterprise
Resource Planning (ERP), Supply Chain
Management (SCM) and Customer Relationship
Management (CRM), which address the entire value
chain of an organization, from supplier to internal
process to customer. Such systems are also
complemented by tools like Electronic Document
Management Systems (EDMS), Portals, Content
Management Systems and Productivity Tools.
The problem with current software systems in use is
almost all of them are modelled on ‘best practice’ set
of processes that require the user to adapt their
business to match the software. Also, most enterprise
solutions lack agility and are unable to change
business processes to match rapidly changing
business needs.
User alternatives are expensive customization which
increases the Total Cost of Ownership (TCO) or
expensive and time-consuming custom, one-off
solutions to address specific line of business
problems.
The situation is compounded since most core
business processes are implicit and embedded in
these business systems. The business takes an
extreme risk by relying on the enterprise system to
maintain a record, and often the only record, of how a
core business process works. The need is for
employees, who often operate in virtual, global teams
to have a shared, explicit understanding of business
processes.
BPM enables Organizational Agility and Makes
Processes Explicit
BPM works by making processes shared and explicit.
These processes can be accessed and viewed
visually, typically in viewers similar to Microsoft Visio,
with indicators for where the process is at. Everyone
in the process is now aware of the process, and who
does what next.
BPM technology provides the tools and infrastructure
to define, simulate, analyze and to put into action,
these business process models, and all from a
business perspective. Such a platform also provides
techniques to make changes to the process on the fly,
in a simple visual manner. These changes are
immediately reflected, and include updates to existing
software systems (ERP, CRM, EDMS etc.)
Businesses can now truly adapt their processes to
reflect market reality.
Business organizations are using BPM for different
reasons and in different forms. BPM impacts the
entire business ecosystem. Benefits are several and
range from increased productivity and profits,
reduced labour costs, shorter cycle times, improved
customer satisfaction and retention and the optimal
use of IT infrastructure.
BPM can deliver Value in Different Industries
BPM in a Business Process Outsourcing
Organization (BPO)
BPO organizations use BPM to enable their
customer’s core business processes. For an
outsourcing engagement, risks of failure are highest
at the beginning and at the end of a contract, given the
complexity of changes and number of stakeholders
involved. During these stages, the flexible nature of
the BPM technology provides the BPO with excellent
options for continuously tweaking the outsourcing
process to reflect needs of the engagement. Using
BPM, the time to understand and start working on a
customer's need is dramatically shortened, and BPOs
are able to stay competitive by rapidly rolling out new
offerings regularly.
 Skelta BPM - Human + System + Document Centric Processes

BPOs are using BPM to improve processes in areas
such as Finance and Accounting (Procure to Pay,
Order to Cash etc.), Procurement, HR Services
(Recruitment, Training & Development, Performance
Management etc.), Legal Process Outsourcing,
Banking & Financial Services (Loan Origination,
Servicing, Collections, Customer Service etc.)
Insurance (Claims Processing, Underwriting etc.),
Telecom (Customer Relationship Management,
Fulfilment, Assurance & Billing etc.) and Health & Life
Sciences (Claims Adjudication, Subrogation,
Underwriting etc.).
BPM in Manufacturing
The manufacturing industry is very process oriented
and relies heavily on an efficient and responsive
supply chain for business success. To compete,
manufacturing companies need to track progress
across distributed stakeholders, and improve the
supply chain pipeline. Regular optimization of
processes has significant impact on the supply chain
by improving communication with suppliers and
shortening manufacturing cycles.
BPM works with existing investments in IT
infrastructure to enable this optimization. For
example, the technology is used to reduce delays in
material supply by automating updates to disparate
systems, to set up automatic escalations for
unauthorized expenses, keep a fine audit trail of
activities, set-up flexible approval processes for
exception scenarios and provide complete end-to-
end visibility of the supply chain.
BPM in Financial Services
Financial services organizations contend with
shrinking operating margins, growing competition,
increasing customer expectations and changing
government regulation and scrutiny. Over the years
businesses have evolved, from a brick and mortar
system for delivery of services to a complex
distribution system that takes advantage of latest
technology and communication mediums
To compete, financial services organizations need
efficient processes that seamlessly integrate with the
company's specialized applications for core banking,
insurance and such services.
The ability of BPM to maximize productivity, and
improve effectiveness is used in several ways to
meet his need. For example, BPM is used to automate
processes in areas like Cash Management, New
Account Initiation, Loan Application Processing &
Disbursal, Compliance, Risk Management. The
technology is used in different ways here, such as the
provision of self-service online options for customers,
the flexible routing of documents to staff, audit trails
for critical business operations, automated updates of
disparate systems of record and integration of
multiple customer channels.

The diagram below lists sample processes in core functional areas in

which BPM is used.

Human Resources Information Technology

Internal / Administrative
• Purchasing Requests
/Procurement
• RMA Processing
• Contracts Management
• Equipment Management
• Facilities Management
• Customer Complaints
• New Hire Processes
• Performance Reviews
• Employee Dept. Transfers
• Benefits Administration
• Leave Requests
• Travel Requests
• Service desk requests
• Security requests
• Move/Add/ Change
• Change Management
• Hardware/Software Procurement
• Enhancement Request
• Automated lead follow up
Sales and Marketing
• Better Customer Communications
• Automated Pipeline Updates
• Enhanced Accuracy of Forecasts
• Improved Information Flow between Groups
• Improved Speed of Order Fulfilment

E PROCE
SS
PL IT
Banking & Financial
M HR
E

• New Account Setup S

SA

Ma ale Product Development

S

• Expense Report Processing al tive rk • New Product Introduction

ini n

e
TIONAL AR
• Travel Expense Reimbursement a
s ng

tr
m t er

&

• Product Enhancement Requests

ti
s

• Invoice Processing & Exceptions

/Ad In

NC
• Credit Processes • Quality Assurance
• Compliance • Bug / Fixes Reporting
EA
FU

• Documentation
De
al

• Loan Origination
Prodpment
i

velo

• Knowledge Base Modifications

Financ

• Version Control
BPM
uct

Typical Application Areas for BPM

 Skelta BPM - For BPM and Advanced Workflow Solutions

The Skelta BPM Approach

1. Eliminate Business/IT Divide
Model Driven Collaborative Design

2. Reduce Time, Cost and Risk of Mainstream BPM

Think Big, Start Small, Scale Fast

3. Enable People-Driven Innovation

Model, Adapt, Innovate!

“Holistic process automation across the entire Process Designer

modern business enterprise is now a reality.” Process Modeling with Skelta Process Designer is
easy and intuitive, uses a drag and drop interface, as
Introducing Skelta BPM – A Powerful Business well as more than 50 out- of-the-box pre-built activities
Application Platform for people centric processes, all within a web browser.
Skelta BPM is an enterprise wide Business Process
Management product which provides enterprises with
a strong and collaborative platform to develop
business applications. Skelta BPM delivers features
like Forms Designer, List Designer and Process
Designer to enable companies across the globe to
deploy process centric solutions while adhering to
BPMN standards. Skelta BAM provides powerful
Business Activity Monitoring capabilities for
companies to remove bottlenecks, streamline
processes and thereby enhance productivity.

Skelta is utilized as a Business Application Platform to

build horizontal solutions like Accounts Payable,
Document Management for Paperless Processes,
Corporate Governance & HR Information System for
various industries ranging from Aerospace &
Defence, Automotive, IT & ITES, Retail, Government, Human Centric Workflows
Healthcare, Finance & many more.
Skelta supports human centric work of processes by
leveraging a combination of advanced queues, and
Skelta BPM at a Glance
collaborative task management. For example Skelta's
advanced Queue Management allows business
Forms Designer leaders to dynamically assign tasks to workgroups
Skelta Forms Designer is a WYSIWYG editor which from shared worklists, based on roles, rights and
puts the business user in control of the way they dispatch patterns.
create and manage complex forms using a simplified
drag & drop interface.
 Skelta BPM - Human + System + Document Centric Processes

Process Monitoring and Optimization Microsoft Integration

Skelta BAM has powerful out-of-the-box real time Skelta provides integration with Microsoft
process metrics and reports for trend analysis and technologies like Office, SharePoint and BizTalk.
includes drill down to driver metrics.

Flexible Reporting Framework Multiple Delivery Channels

Custom Key Performance Indicators (KPIs) reports Skelta provides multiple channels - Browser, IM,
can be developed by the business using the BAM Mobile Phone, PDA & Email Clients for User
framework, to analyze and remove bottlenecks. Interaction.
Delivery Channels for Notifications

Browser Messsenger Phone

PDA Outlook

Awards & Accolades

Tech- Ed 2007
Attendee Choice Award

Skelta Software Named "Cool Vendor" by Leading Analyst Firm

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