Académique Documents
Professionnel Documents
Culture Documents
Submitted By :
Ambrish Mani Tiwari (09BM8006)
Shikha Kaushal (09BM8030)
Naveen Gupta (09BM8033)
Ravinder Pal Singh Dhillon (09BM8039)
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Table Of Contents
4. Description …………………………………………………. 3
12.Assumptions ………………………………………………… 6
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1. Revision History
4. Description:
The customer logs a complaint about his/her credit card in the system. The application
server maintains/ updates the record of all the complaints, forwards complaints for
resolution and intimates the concerned person in case of closing and overflow of
complaints. The concerned customer service agent services the complaint. The
manager views the complaint log.
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5. Primary Actor
Customer
Manager
6. Supporting Actors
Application Server
Customer Service Agent
7.1Customer : Logs the complaint in the system for his credit card and
triggers the process of complaint management
8. Pre-Conditions
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9. Basic Flow:
10.Alternate Flow:
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4. Server displays the complaint log against that Credit Card Type, stating total
number of complaints, number of unresolved complaints and period in days for
which the complaint has stayed unresolved.
5. At Step.-10. Customer Service Agent does not close the complaint.
6. Flow goes back to Step.-8
12. Assumptions
Threshold limit for generating and Alarm Mail has been assumed to be 1000 per
Credit Card Type
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