Technical Education and Skills Development Authority

TRAINEES RECORD BOOK

I.D.
Trainees No. 1214

NAME

: _______________

QUALIFICATION

: Housekeeping NCII

TRAINING DURATION

: 400hrs

TRAINER

: ________________

Instructions:
This Trainees Record Book (TRB) is intended to
serve as record of all accomplishment/task/activities
while undergoing training in the industry. It will
eventually become evidence that can be submitted for
portfolio assessment and for whatever purpose it will
serve you. It is therefore important that all its contents
are viably entered by both the trainees and instructor.
The Trainees Record Book contains all the
required competencies in your chosen qualification. All
you have to do is to fill in the column Task Required
and Date Accomplished with all the activities in
accordance with the training program and to be taken
up in the school and with the guidance of the
instructor. The instructor will likewise indicate his/her
remarks on the Instructors Remarks column
regarding the outcome of the task accomplished by the
trainees. Be sure that the trainee will personally
accomplish the task and confirmed by the instructor.
It is of great importance that the content should
be written legibly on ink. Avoid any corrections or
erasures and maintain the cleanliness of this record.

This will be collected by your trainer and submit

the same to the Vocational Instruction Supervisor (VIS)
and shall form part of the permanent trainees
document on file.
Thank you
NOTES:
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Unit of Competency:
1. PROVIDE HOUSEKEEPING SERVICES TO GUEST
Learning
Outcome

Task/Activity
Required
Learning Activity on:

Handle
housekeepi
ng requests

1.

Housekeeping
and Front
Office forms

2.

Codes and
regulations

3.

Handle queries
through
telephone, fax
machine,
internet and email

Date

Accomplished

Instructors
Remarks

4.

5.

Interpersonal
skills:
Communicatio
n and listening
skills
Upselling and
selling
techniques

Learning
Outcome

Task/Activity
Required
Discussion on:

Set up
equipment
and trolleys

1.

Types and uses

of cleaning
equipment

2.

Types cleaning
materials and
supplies and
their uses

3.

Classification of
cleaning tools,
equipment and
materials
according to
their uses and
care

4.

Setting-up of
trolley/ caddy
with cleaning
materials
according to
needs and
establishment
standards.

5.

Safety measures
in handling
different
cleaning
equipment and
chemicals

Learning Activity on:

1.

Advice
guests on
room and
housekeepi
ng
equipment

2.

3.

Trainees Signature
Trainers Signature

Tact
and
courtes
y
Prompt
and
proper
attentio
n
Correct
usage
of
equipm
ent

_____________________________
_____________________________

Unit of Competency:
2. PREPARE ROOMS FOR GUEST

Date
Accomplishe
d

Instructors
Remarks

Access
rooms
for
servicing

6.

Safe keeping
practices

7.

Safety hazards
and precautions

chemical agents
and equipment
needed in
cleaning guest
room
2.

Procedures on
cleaning guest
room
a. occupie
d/vacan
t
b. ceilings
and
floorings
c. lanai
area
d. furnitur
e and
fixtures
e. bed

3.

Procedures in
cleaning
furniture and
fixtures

4.

Procedures in
cleaning
bathroom and
toilet

5.

Identifying pests
and applying
proper control

6.

Procedures in

Learning Activity on:

1.

Codes and
regulation

2.

Basic
phraseologies in
housekeeping

3.

Housekeeping
reports,
checklists and
forms

Learning Activity on:

Make up
beds

Clean and
clear rooms

1.

Types and sizes

of linens, pillows
and bed sheets

2.

Procedures in
making up beds
and cots

3.

Color harmony

Learning Activity on:

1.

Materials, tools,

mixing
sanitizing agents
7.

Sanitizing rooms
and bathrooms

8.

Replenishing
room and
bathroom
supplies and
amenities

9.

Safety measures
in cleaning

10. Home
management
practices
11. Cleaning motion
in guest room

Clean and
store
trolleys and
equipment

Learning Activity on:

1.

2.

procedures and
establishment
standards.

Types of
cleaning
materials and
equipment
Cleaning and
keeping cleaning
materials and
equipment
according to
manufacturers
operating

3.

Safe keeping
practices in
accordance with
establishment
standards

Trainees Signature

______________________________

Trainers Signature

______________________________

Unit of Competency:
3. CLEAN PREMISES
Learning
Outcome

Select and
set up
equipment
and
materials

Task/Activity
Required

Discussion on:
1.

Common
equipment and
cleaning
chemicals and
agents and their
usage in
accordance with
manufacturers

Date
Accomplishe
d

Instructor
s
Remarks

instruction
2.

3.

4.

5.

Identification
and treatment
of common
hazards in the
work area

cleaning public
bathrooms

Clean wet
and dry

Common
protective
clothing
and
materials
and
their
appropriate use.

1.

Procedures in

3.

Procedure in
cleaning
function rooms

4.

Procedure in
cleaning kitchen

5.

Cleaning storage
areas

Learning Activity:
1.

Procedure in
wiping down
and cleaning of
cleaning
equipment, tools
and materials

2.

Procedure in
washing and
rinsing
equipment and
tools

Maintain
and store
cleaning

Learning Activity:

Procedures in
Cleaning public
areas (internal
and external),
private lounge
areas and
balconies

areas

Occupational
health and
safety
requirements

Checking safety
and
working
conditions
of
cleaning
equipment
in
accordance with
manufacturers
instruction and
establishment
operating
standards

2.

equipment
and

chemicals

3.

Procedure in
drying out and
sanitizing
cleaning
equipment, tools
and materials

4.

Procedure in
dismantling and
re-assembling
cleaning
equipment in
accordance with
manufacturers
instruction.

5.

Routine
maintenance
and preventive
maintenance
programs in
accordance with
safety and
security
procedures and
establishment
operations

Trainees Signature

______________________________

Trainers Signature

______________________________

Unit of Competency:

4. PROVIDE VALET SERVICE

Learning
Outcome

Task/Activity
Required
Learning Activity on:

Display
professiona
l
valet
standards

Ensure
proper
handling of
guests
property

1.

Basic contact
lists and details,
and basic
customer
preference
profiles.

2.

Communication
phrases of valet
service provider
with guest in
accordance with
establishment
standards

3.

Personality
development:
Grooming and
personal hygiene

Learning Activity on:

1.

Procedure in
unpacking,
storing and
packing of guest
luggage in
accordance with
guest

Date
Accomplishe
d

Instructor
s
Remarks

instructions.
2.

3.

4.

5.

6.

Procedure in
pressing and
presenting
guests clothes
ready for use.

Trainees Signature

_________________

Trainers Signature

_________________

Identify cleaning
materials and
supplies
appropriate for
shoes based on
material of
shoes.

Unit of Competency:

Cleaning and
preparing
guests shoes in
accordance with
establishment
standards
Basic darning
and mending for
clothing and
linen and repair
of other
accessories.
Protocols for
ensuring
optimum privacy
and
confidentiality
for all guests.

5. LAUNDRY LINEN AND GUEST CLOTHES

Learning
Outcome

Process
laundry
items

Task/Activity Required

Learning Activity on:

1.

2.
3.
4.

5.

Sequence
of guest
laundry
service or
Launderin
g process
Laundry
methods
Stains
treatment
Cleaning
agents and
chemicals
used
Laundry
equipment

Date
Accomplish
ed

Instructo
rs
Remarks

Learning Activity on:

Package
and store
laundry
items

1.

Procedures in
packaging and
presenting
guest laundry

2.

Procedures in
storing guest
laundry in
accordance
with
establishment
standards or
guest request

3.

Delivery of
laundry items

4.

Basic
housekeeping
phraseologies

Trainees Signature

_________________

Trainers Signature

_________________