NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT
IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE
WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION
ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD
NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO
CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History
Revisio
n

Date

Comment

1.0

16-NOV2012

Initial Public Release

Products Affected
Products Affected

HW Rev

CAB-AC2J(=)

37-0672-01

CAB-AC2J(=)

74-3100-01

Problem Description
The 2-prong power cable is a non-jacketed power cable. The
previously shipped power cables for the 800 & 1900 series products
are not compliant and can be replaced with a METI compliant power
cable.
Note: THERE ARE NO SAFETY ISSUES ASSOCIATED WITH ALL PART
NUMBERS OF THE CABLES LISTED IN THE How to Identify Hardware
Levels SECTION.
METI is the Ministry of Economy, Trade and Industry for Japan.

Background

Cisco has been informed that the previously shipped power cable is
not METI compliant.
Customers may order a compliant replacement cable from Cisco.
THIS IS NOT MANDATORY.

Problem Symptoms
The cables previously shipped with the 800 & 1900 series products
are single insulated rather than double insulated (jacketed). These
single-insulated cables cause no issues with the associated routers
and are fully functional.

Workaround/Solution
Customers may order a compliant replacement cable from Cisco.
THIS IS NOT MANDATORY. If customers choose to order the
compliant cable, the non-compliant cable should be scrapped.

How To Identify Hardware Levels

The original single-insulated power cables have 2 part numbers (743100-01 & 37-0672-01).
The double insulated (jacketed) power cable is part number 370672-02.

Upgrade Program
CAB-AC2J=

You will receive an email within a couple of days with an Order Number.If
you need status of your Order, follow these directions:
If you were given a Sales Order Number for the shipment of your
replacement parts, please refer to the SO Status Tool (Please note: you
must have a CCO User ID and Password to access this site):
http://tools.cisco.com/qtc/status/tool/action/LoadOrderQueryScreen
If you were given an RMA Number for the shipment of your replacement
parts, please refer to the RMA Status Tool (Please note: you must have a
CCO User ID and Password to access this site):
http://tools.cisco.com/serviceordertools/svostatus/query.do
If you have not received an email with an Order Number after 3 business
days, please send an email with your Request Number, Customer Name
and PID in the subject line to:
umpire-escalations@cisco.com
Note: Fields marked with an asterisk (*) are required fields.
Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code

*Country
Product

Product
CAB-AC2J=

*Quantity
0

*Serial#

Customer Contact Information

*First Name
*Last Name
*Phone
Fax

Ext.

Ext.

*E-Mail
Please use the following format: user@domain.com

*Upgrade Order
Reference Number
Please provide a number that you can use when inquiring
about order status

Notes

For phone and fax, include 011 and the country code outside North America.

The serial number input field for each Product ID can hold up to 4,000 characters,

including commas and white space. For longer lists of serial numbers, please submit
additional requests.
3

For customers in Japan only *** please enter the building and the floor in the address

field. Also, enter the contact person's name, the telephone number and the e-mail
address in the appropriate fields..

For More Information

If you require further assistance, or if you have any further

questions regarding this field notice, please contact the Cisco
Systems Technical Assistance Center (TAC) by one of the following
methods:

Open a service request on Cisco.com

By email
By telephone

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