Web Performance Management
IKON Managed Infrastructure Services
­ ey Differentiators
K Web sites and Web applications is a critical service requirement.
• Customizable performance manage-
ment of web applications
• Distributed web monitoring across
multiple countries and sites
• Fully automated web crawlers and web
vulnerability scanners
• Built-in and custom defined use-case
scenarios
• Lower total cost of operations by auto-
mating reliable testing processes
• 24x7 Support by Keross Network Op-
erations Center
‘‘ IKON Web Performance Management
is a unique service offering that is both
comprehensive and yet customizable to meet
our every need. Keross worked diligently
with us to study our application architecture
and schema to ensure they had all aspects
covered.
’’ ­— Frédéric Jésupret
Telecom & Security Manager
Mondial Assistance, France
© 2010 Keross LLC
datasheet
An increasing number of organizations use web and web-based applications for
both internal and external operations. Ensuring the availability and security of these
It is critical that end-users do not face latency in the form of response times while
accessing Web applications; business owners need to be made aware as soon as
there are issues so that they are able to deal with them proactively.
Once the problem is reported, business owners also need to be able to determine
the source of the problem ­— whether a specific application tier or the network has
performance issues.
IKON Web Perfromance Management is a comprehensive service offering designed
at managing availability and performance of your Web sites and applications, along
with the confidentiality and integrity of their data.
IKON WPM also provides a customized crawling mechanism that crawls through
your web applications with specific use-cases to simulate an end user experience.
IKON then provides real-time statistics on each simulation in a customizable
dashboard.
Monitor Availability
Protect availability through real-time performance and status checks across all your
Web sites and applications, with content verification for HTTP/S and XML sites.
IKON MIS also helps monitor your network and links, along with underlying servers
supporting the web application to assess load and performance issues.
In addition, IKON includes a custom Load and Performance analyzer with the ability
to run specific use case test scenarios on your applications to monitor availability
and performance.
Protect integrity
IKON Web Application Scans provide detailed reports on web application
vulnerabilities including but not limited to SQL injections, file include vulnerabilities,
cross-side scripting to protect the integrity of your applications and data.
Maintain confidentiality
Maintain the confidentiality of your applications and data with web application
scans that detect all vulnerabilities at both server and application levels that are
open to exploits. IKON also provides real-time port scans and analysis to detect
unauthorized activity.
IKON SIEM is an optional add-on to your Web applications to provide log analysis
and correlation across all your applications and devices in real-time.
 datasheet
Web Performance Management
IKON Managed Infrastructure Services

Distributed Web Crawling Content Verification

IKON Web Performance Management can be performed by single or Verify Web site and application content against pre-built database of
distributed web agents and crawlers, allowing simulation of local end- responses, including:
users and/or web users (including web traffic from multiple countries • HTML content verification and code responses
and locations). • XML content verification, exception detection using SOAP/POST

Web site Availability Load & Performance Analysis

IKON WPM provides real-time availability and performance checks for
your web sites and web applications, providing instant dashboards on
availability, overall status, round trip times, content verification and
server certification verification (for HTTPS URLs). The IKON architecture
provides an extensive ITIL-compliant notification and escalation
mechanism against failures by e-mail, SMS and tickets.

Web Application Availability

IKON monitors your web application servers to ensure they are running
and publishing Web pages without reporting errors. This includes
functionality to monitor specific content on the Web page, by matching
regular expressions for HTTP/S sites, or publishing to XML sites and
checking for exceptions. Alerts with escalation can be defined by any
triggers against exceptions. Using custom use case scenarios, IKON web agents simulate end-user traffic by
executing test transactions throughout the web application, measuring response and
return trip times for each transaction. This analysis can be performed via single or
Web Application Crawling distributed web monitoring, using built-in or custom-built scenarios.

Using proprietary IKON Data Collection Agents (DCA), IKON crawls your
Web applications to discover links and paths, which are then monitored
and assessed. IKON Web crawlers provide a complete structural
breakdown of your web applications.
Web Application Scanning
IKON WAS provides inference-based scanning checks for specific Web
Application Vulnerabilities, providing detailed reports for XSS, SQL
Injection, Buffer overflow and File Include Vulnerabilities.
IKON Central Servers then provide real-time dashboards of performance and trend
analysis of the applications, giving you a unique visibility against your SLAs.
Keross Network Operations Center
The Keross Network Operations Center (K-NOC) comprises a team of qualified
engineers working 24x7 to provide Managed Infrastructure Services to our customers.
The K-NOC can manage customer incidents and recurring tasks associated with web
applications, governed by customizable SLAs. K-NOC activity can be performed on-
demand, after business hours, or 24x7.

Real-time Dashboards

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© 2010 Keross LLC

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