EVALUATION REPORT

HT 517
OPERATION AND EVENT MANAGEMENT

LECTURER NAME
EN ISMAIL BIN MOHAMAD
PN AZLINDA BINTI AHMAD

1.0

INTRODUCTION

Assalamu'alaikumwarahmatullahiwabarakatuh Firstly, I would like to express my gratitude

toward Allah s.w.t because has simplified all the task and job that has been given to me, secondly
I would like to thank both my parent and not to be forgotten my friend that keep supporting me
to make this HT517- Event Operation and Management a success. HT517- Event Operation and
Management were a compulsory subject that must be taken by Student in Diploma in Tourism
Management. We has been task to run an event,DUP5 Grand Family Day that are last for 3
days and 2 night at Umang-umang chalet that are located at Kuala Sungai Baru, Melaka.
We were evaluate based on how we create the input for the event and on how we deliver
it on the event day. The event consist of various type of activity from outdoor until indoor
activity. On the first day our day was filled with joy resulting from the Bowling Tournament that
were being held at the Melaka Parade. On the second day our skilled were tested when we are
task to decorate a normal hall into something that suit the title, Grand.
Lastly, by conducting this Event, we could apply all the theory that has been learn in class
and also at the same time teach us the value of communication and teamwork. The teamwork that
we showed on the Event day clearly has led us into creating a success Event.

2.0

EVALUATION OBJECTIVE

2.1

To learn basic of Event Operation and Management.

Learn on how to deliver Effective Communication.
Lean on how to do an effective problem solving.
To enhance every group member planning skills.
To give the chance to student to tell their opinion.
To evaluate the satisfaction level of the student who stay during the event.
To fulfilled the requirement of HT517-Event Operation and Management.

JOB SPECIFICATION OBJECTIVE

 To teach the important of Teamwork.

To evaluate each member expertise and deliver the best task to them.
To make the task easier and run smoother.

3.0

DATA ANALYSIS

Chart Title

STRONGLY DISAGREE

DISAGREE

AGREE

STRONGLY AGREE

Question Marking
Q1= The room in tidy condition
Q2= The room smell nice
Q3= Decent service from organizer
Q4= Amenities provide are decent
Q5= The safety while the event taking place are guarantee
Q6= Room comfortability
Q7= Responsive to your needs
Q8= Professional courtesy attitude

NEUTRAL

Q9= Overall physical condition of Room & Furniture

Q10= Overall service receive

1. For the 1st Question there 24 respondent who are Strongly Agree, 14 respondent who
Agree, 1 respondent who Neutral and 1 respondent who Disagree with The Room in
Tidy Condition.
2. For the 2nd Question there are 18 respondent who are Strongly Agree, 19 respondent who
Agree and 4 respondent who are Neutral with the Odor of the room.
3. For the 3rd Question there are 22 respondent who are Strongly Agree, 18 respondent who
are Agree and 1 respondent who are Neutral with the decent service from the organizer.
4. For the 4th Question there are 24 respondent who are Strongly Agree, 14 respondent who
are Agree, 2 respondent who are Neutral and 1 respondent who are Disagree with
Amenities that provided are decent.
5. For the 5th Question there are 28 respondent who are Strongly Agree, 12 respondent who
are Agree and 2 respondent who are Neutral with the Safety while the event are taking
place.
6. For the 6th Question there are 20 respondent who are Strongly Agree, 20 respondent who
are Agree and 1 respondent who are Neutral with the Room Comfortability.
7. For the 7th Question there are 24 respondent who are Strongly Agree, 14 respondent who
are Agree and 3 respondent who are Neutral with the responsive to your need.
8. For the 8th Question there are 25 respondent who are Strongly Agree, 14 respondent who
are Agree and 2 respondent who are Neutral with Professional Courtesy Attitude.
9. For the 9th Question there are 26 respondent who are Strongly Agree, 12 respondent who
are Agree and 2 respondent who are Neutral with Overall physical condition of Room &
Furniture.
10. For the Last Question there are 27 respondent who are Strongly Agree, 13 respondent
who are Agree and 1 respondent who are Neutral with Overall Service receive.

The room
in tidy
Condition;11%
11%
Overall physical condition
of Room
& Furniture;
Professional, courtesy attitude; 11%

Responsive to your needs; 11%

Room comfortability; 11%

The room smells nice; 11%

Decent service from organizer; 11%

Amenities provided are decent; 11%

The safety while the event taking place are guarantee; 12%

Figure 3.0 show: Percentage of the Accommodation Group survey form

4.0

RECOMMENDATION

There are several proposals for improvement in terms of accommodation, namely, the resort
should ensure air conditioning in each room works well. In addition, the water supply should
also be in check at all times and ensure clean room conditions for guests convenience. The
environmental conditions on the beach must also should not be taken lightly by the resort.

5.0

CONCLUSION

In conclusion, the dup 5 Grand Familia Day event this gave new knowledge to each student to
manage and conduct something. By conducting this event, each students are more responsible in
carrying out the task that has been given by each head of the bureau. The Teamwork and
cooperation between groups can be seen as each individual plays a role to each others to ensure
the success of this event. Without team spirit this event is not something easy to manage or
conduct because it requires strength in terms of mental and physical. The decoration bureau are
the playmaker to make this event the exclusive and luxurious. Food Division also cares about the
needs of the individual. Lastly, the success of this event come from the teamwork and
cooperation of each Bureau and all the committee of Dup 5 that always support each other.