Orange County Convention Center

Orlando, Florida | June 3-5, 2014

SAP Customer Connection for SAP EAM

Plant Maintenance (2014)
Bob Pennington / Hemant Rathod

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Agenda
Introduction Customer Connection Program
What has been accomplished so far
Current status of EAM Plant Maintenance 2014 project
Recommended process from ASUG

Q&A

SAP offers three channels for customer influence,

each with a different focus:

SAP Influencing Programs for customers

Improvement

Innovation

Vision

Todays Solution

Planned Solution

Future Directions

Customer Connection

Customer Engagement
Initiative

Executive Advisory
Councils

Improvements

Next Products and

Solutions

Strategic Concepts

Customer Connection is the influencing channel for customers

to improve todays products and solutions

Improvement
Channel for small enhancements & improvements of
Todays Solution

SAP products and solutions

Improvement delivery takes place via SAP Notes and SPs

Open channel to SAP User Groups/Customer Communities
Customer
Connection

The program is driven by SAP customers, structured in

Focus Topic projects

Proven collaboration model established:

Improvements

SAP and customers co-operate in Focus Topic projects

How Customer Connection Focus Topics are defined

Customer Connection Engagement

Focus Topic requested by

customers

Evaluate requested Focus Topic

Check criteria for a Focus Topic project
Transparency on decision based on:
Market demand/customer base
Active User Groups
Available and allocated capacity

Focus Topic Roadmap

Approved projects
Defined project timeline

Focus Topic definition process

Customer Connection program follows a project approach

SAP customers (user groups/communities) request Focus Topic (= scope of specific project)

SAP defines Focus Topic projects with fast cycle times and dedicated scope
Each project within the Customer Connection program has a specific timeline

Contribute and Benefit from Customer Connection

Tool Framework

Benefit and Use

Contribute and Influence

Submit Improvement Requests
Discuss, subscribe and exchange with others

Identify potentials and find relevant

improvements for your SAP products
Use established maintenance processes

(Note/SP implementation)
influence.sap.com

New projects with start in June 2014

EAM Plant Maintenance (2014)

Document Management (2014)

Quality Management (2014)

Contact project manager for

details: zeliha.dikmen@sap.com

sapimprovementfinder.com

Plant Maintenance / Enterprise

Asset Management
Project and Portfolio
Management
Project System
Document Management
(in development)

(in selection)

YOUR take away

USE delivered improvements

GET INVOLVED in ongoing

Focus Topic projects

REQUEST new Focus Topic

project

Search for useful improvements on

SAP Improvement Finder

Follow your area of interest on

Customer Influence and get
informed about new and upcoming
Focus Topic projects

Drive Customer Connection

opportunity within your community

Submit your improvement request

for projects in COLLECT phase

Request your Focus Topic and

trigger the process

Download and adopt relevant

Improvement Note/SP

Get aligned on your needs within

your community

Customer Connection Focus Topic project

SAP EAM Plant Maintenance (2014) - project timeline

SAP Customers

Customers
Provide feedback in
development & support
testing

Submit improvement
requests, subscribe for
IR prioritization

Kick-Off

Oct. 21, 2013

Final Call
Jan 23, 2014

Selection Call
~ 15.05.2014

Provide feedback
on productive use

Delivery Call
~ Q1, 2015

Speakers Corner Sessions

open project workspace

15.10.2013

Use

close project workspace

31.1.2014

Collection of Improvement
Requests

Follows, moderates
and comments on
improvement request

Develop

Select

Collect

Selection of
improvement requests
for implementation

Detailed analysis
and decision on
implementation

Improvements development
(delivery as notes/SP)

Development and
delivery of notes and
support packages

Project Team

Productive use in
customers systems

Continuous improvement of
the Customer Connection
process

Agenda
Introduction Customer Connection Program
What has been accomplished so far
Current status of EAM Plant Maintenance 2014 project
Recommended process from ASUG

Q&A

Customer Connection for EAM related topics

Piloting Customer Connection with SAP EAM
Fall 2010: 3 long-term requested improvements selected for development in order to pilot
Customer Connection
Successful development and delivery in 2011

Customer Connection for SAP EAM Plant Maintenance

Fall 2011: Customer Connection project for EAM Plant Maintenance conducted
7 Improvement Requests were selected to be developed
2012: all scoped IRs delivered
additional cross-module improvements which were required from EAM project delivered

Customer Connection for EAM Plant Maintenance 2014

Fall 2013: Started collection phase towards the end of 2013
Involvement of all the user group across the globe
176 improvement requested presented in a span of four months
Moe than 70 improvement requests are qualified (subscribed by more than five customers)
Top 20 improvement requests are prioritized and evaluated in detail

Plant Maintenance (PM / EAM) Cycle 1 - PILOT

Improvements delivered
#

Improvement Request

Description

Business Benefit

Delivery 1

1.

Enhancement of
component and operation
overview screen in EAM
order

Allow entry of all fields (and some

more) of purchase requisition which
are available on the details purchase
data screen also on the overview
screen for components and
operations.

The user does not have to navigate to

the details screens of operation and
components to enter specific fields or to
access specific information.

ERP 6.0 and higher

Rescheduling of
Maintenance Plans

Automatically reschedule a
maintenance plan after change of a
maintenance cycle (of a package) of
the strategy used in maintenance
plans.

Reduce the manual work and make it

easier to find and support the optimal
maintenance strategy for groups of
equipment or functional locations.

ERP 6.0 and higher

Mass change of EAM order

operations

The order operation list (transaction

IW37) is enhanced by mass change
functionality for order operations.

The user can change selected fields of

operations for many orders with very
few steps.

ERP 6.0 and higher

2.

3.

Notes see note 1573936

(15.04.2011)

Notes see note 1553173

(15.04.2011)

Notes see note 1552769

(15.04.2011)

Successful adoption of improvements by DSAG members.

Decision to continue the pilot cycle with Focus Topic PM/EAM Cycle 2.
1 As

planned in SAPs roadmap which might be subject to change

Focus Topic PM/EAM Cycle 2 DELIVERED

Nr. Headline

Description

PM-110 Enable basic order view with all Enhance the work order view to a variable
view that supports all existing sub-screens
existing screens, especially the cost
especially the cost information
overview

Status

DELIVERED
Note 1703800

PM-117 Display classification data in

FL/EQ lists:

Display classification data in FL/EQ lists: save

user layout settings, show all characteristics

PM-082 Include incoming invoice

document in document flow of order

In the document flow of the work order the

DELIVERED
goods receipt and invoice should be displayed
with the ID and the possibility to navigate to Note 1674883
these documents

PM-097 Display additional information

in document flow

Display additional information in document

flow, such as vendor name, PO description

PM-087 Link DMS documents to

maintenance orders

PM-091-04 Enable possibility to enter

opening horizon in calendar days

Defence Industry Group (DEIG)

Enable the link to DMS for work orders without DELIVERED

reference to notification or technical object
Note 1673999
Enable possibility to enter opening horizon in DELIVERED
calendar days and not only as % of
maintenance cycle
Note 1665158
Deactivation of measurement points /
Note 1664764
counters via list

1
2

As planned in SAPs roadmap which might be subject to change

If planned feature being made available by SAP

DELIVERED
Note 1674343

DELIVERED
Note 1674883

Agenda
Introduction Customer Connection Program
What has been accomplished so far
Current status of EAM Plant Maintenance 2014 project
Recommended process from ASUG

Q&A

Plant Maintenance (PM / EAM) Cycle 3

Improvement requests reviewed
Nr. Headline

Status

Technically Evaluated
(May get delivered)

Description
Enhance ALV lists within plant maintenance
7135: Counting entries in ALV reports
area to display number of rows selected by the
selection criteria
7138: Deleting technical objects should Status of technical objects should be linked to
status of maintenance plans. This will ensure
also ensure deletion of maintenance
that no calls will be generated for deleted
plans
objects
Enable mass change of maintenance plans and
15195: Mass change of maintenance
item with fields grouped based on plan type
plans and Items
and call horizon

Technically Evaluated
(May get delivered)

Technically Evaluated
(May get delivered)

6886: IW38 additional functions: Cancel Enabling list report to set Cancel TECO and Do Technically Evaluated
not Execute status.
TECO and do not execute
(May get delivered)

7132: Inactivation of notification codes

There are multiple type of codes catalogue to

record history in notification. Enable marking
of codes that are not relevant in future.

Technically Evaluated
(May get delivered)

10599: Create order as a following order It should be possible to create a new order
based on work completed while executing an
order. (for work arising or deferred tasks)

Technically Evaluated
(May get delivered)

7006: PM order: cancellation of status

NCMP (do not execute)

Reset do not execute status of the order if it

was done by an error.

Needs further
evaluation

Plant Maintenance (PM / EAM) Cycle 3

Improvement requests reviewed
Nr. Headline

Description

Status

5416: Redesign of BAPIs in PM/CS

Technically Evaluated
(May get delivered)

7456: copy of components (and tasks)

within an order

Technically Evaluated
(May get delivered)

10

15294: Overview dates to maintenance

plans and maintenance dates to a
functional location/fl-structure

Technically Evaluated
(May get delivered)

11

15283: Profile for default values within

creation of Maintenance Plans

Technically Evaluated
(May get delivered)

12

5400: BADI for influencing order data

(e.g. Recipient in Task list, Plant for
purchase)

Technically Evaluated
(May get delivered)

13

7633: Validation maintenance plans

(Valid to date)

Technically Evaluated
(May get delivered)

14

5435: Enabling budgeting for orders

when WBS-element is assigned

Needs further
evaluation

Agenda
Introduction Customer Connection Program
What has been accomplished so far
Current status of EAM Plant Maintenance 2014 project
Recommended process from ASUG

Q&A

Mission
Purpose for Starting EAM influence program within ASUG
1. SAP EAM has a large installed base customers and it is
growing
2. Customers have implemented their solution for long time
and not able leverage enhanced solution delivered by SAP
3. EAM solution needs high integration with other modules in
ECC
What we want to hear
1. Functionality gaps to meet business requirements
2. Opportunities to enhance the current product
3. Custom solutions and workarounds
Why were here
1. Foster communication between companies that use SAP
EAM solution
2. Influence SAP to improve the SAP EAM solution by sharing
pain points in using the solution in their productive
environment

Objective and expectation from participants

Objectives:
1. Provide feedback for enhancements to future releases:
2. Compile a list of enhancements to SAP EAM and its integration with
MM/IM/PP/PS etc. Management
3. Prioritize enhancement requests
4. Provide feedback to SAP on possible solutions as required
5. Identify opportunities for improvement in the current product
Expectations from participants:
1. Participants must be in actively using SAP EAM Project Prep through
Implementation
2. Live customer
3. Participants must attend monthly council meetings and stay engaged
with the feedback collection and prioritization
4. Engage with SAP to provide business requirements, testing, etc. for
agreed improvements

Hope and faith

from SAP
We put our faith in being able to
influence SAP through ASUG
Prepare logically important topics
that could be subscribed by large
number of users that we can get
approval for focus topic in 2015
Collection of topics using influence
platform

YOUR take away

USE delivered improvements

GET INVOLVED in ongoing

Focus Topic projects

REQUEST new Focus Topic

project

Search for useful improvements on

SAP Improvement Finder

Follow your area of interest on

Customer Influence and get
informed about new and upcoming
Focus Topic projects

Drive Customer Connection

opportunity within your community

Submit your improvement request

for projects in COLLECT phase

Request your Focus Topic and

trigger the process

Download and adopt relevant

Improvement Note/SP

Get aligned on your needs within

your community

Thank You!

FOLLOW US

THANK YOU
THANK YOU FOR PARTICIPATING

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