PROJECT SYNOPSIS

ON
QUALITY OF LIFE
AT
EASTMAN CAST & FORGE LTD.

COMPANY PROFILE:
We

cast and forge ltd. pleasure to introduce ourselves as quality manufacturers

established since 1989. Our manufacturing is based on Taiwanese & Indian Technology to get
optimum quality and cost effectiveness. We basically deal with manufacturing all types of
handtools, agricultural tools, construction tools, automotive tools, and plumbing tools etc. We
believe in research, design, engineering, quality testing, packing and then merchandising. We are
committed to assure our customers with quality tool and it is our endeavor to offer our vital
services to our esteemed customers with the superiority at very rational and competitive prices.
Our products by our valued customers in the country and abroad are gladly appreciated which
builds the pillars of encouragement to us. Our produce of goods confirms to the international
standards and we export them to more than 40 countries of the world like Russia, South America,
Central America, Europe, South East, Asian Countries, Middle East, and Africa etc.
We have an outstanding workmanship including a dedicated team of engineers and marketing
professionals, firm quality control, first-rate quality produce in accordance with international
standards(DIN, JIS, ANSI), competitive pricing, timely deliveries, customized packing and
branding.
Hand tools are basically the types of non-powered tools, hence the tools which do not require
power to run but a torque produced by an easy manual force. Handtools are designed for a
particular job used by experts and are applicable in Do-It-Yourself (DIY) projects, like, home
repairs, general maintenance, building mechanics, woodworking, and gardening. Handtools
provide mechanical advantage in accomplishing a physical job. Our produce of handtools have
high hardness even at elevated temperatures, toughness so that the tool does not chip or fracture,
machined to extremely stringent tolerances which makes it stiff and ensuring straight and
accurate working without bending and twisting, high wear and tear resistance so as to have
tolerable tool life before the requiring it to be changed, strong coated with deep chrome finish
that increases its durability and life. Handtools are widely applicable in repair works,
construction works, automotive works etc. Every hand tool is further categorized as quite a long
list as they are available according to the numerable range of typical application, design shape,
size etc.

EASTMAN CAST & FORGE AT LUDHIANA PLANT

We have manufacturing facilities at Ludhiana for Hand Tools and Power Tools.
The Export of Tools is directed towards 27 markets out of India such as Russia, Ukraine,
Belarus, Turkey, Panama, Peru, Bulgaria, France, Portugal, Malaysia, and Srilanka etc. Eastman
brand has presence in domestic market and 21 vehicle manufacturers such as Tata Motors,
Mahindra & Mahindra, Ashok Leyland, John-Deere, New Holland, Eicher, TAFE, and Hero
Honda Motors etc. Eastman tool kits are supplied as original equipments along with the vehicles
manufactured by these companies. In India Eastman products are available through a strong
network of more than 400 dealers and Company's exclusive Show Rooms cum Demo & Service
Centers. We have installed capacity of 300000 Tools per annum. To ensure the quality parameters
we have state of the art testing lab that contains equipments for Motor Endurance, Complete unit
life testing, temperature rise testing, High voltage testing, Parts testing, Cable tension etc.
Being a customer focused organization and to increase its competitiveness in the overseas
markets the company has full-fledged strong technical force to adhere to the goals of the
company. We look forward "to help you work better" with our tools.

Group of Companies EASTMAN Handtools

Cast & Forge Ltd
1989:- In order to cater the needs of durable equipment and more easily operatable tools by
machinists worldwide.

Cast and Forge limited came into existence in 1989.

cast

and forge limited manufactures carbon steel and chrome vanadium hand tools & power tools
which are being exported to more than 24 countries besides as an OEM of Ashok Leyland, TATA
Motors, Mahindra & Mahindra, John Deere, New Holland, TAFE, L&T, Hero Honda Motors,
Eicher etc.

Industrial Company
2002:-

Industrial Company came into existence in exporting two wheeler components

and other automobile components.

Industrial Company supplies products to more than

40 countries across the globe.

Auto & Power Ltd.

2000:-

Auto and Power limited come into existence with manufacturing and distribution

facilities of automotive batteries in India and neighboring countries under "ADDO" brand. The
brand "ADDO" is highly successful and high selling battery in Indian

INTRODUCTION TO QUALITY OF LIFE

Quality of work life denotes all the organizational inputs which aim at the employees
satisfaction and enhancing organizational effectiveness. The basic purpose is to develop jobs and
working conditions that are excellent for employees as well as economic health of organization.
It refers to the level of satisfaction, motivation, commitment and involvement an individual
experience with respect to their line at the work. The quality of work life is the degree of
excellence brought about work and working conditions that contribute to the overall satisfaction
and performance primarily at individual level and finally at organization level.
Quality of Work Life (QWL) has become one of the most important issues these days in every
organization. Employees are the force that is behind every successful organization. No
organization can become successful with technology only because for the use of technology also,
organizations need to have strong work force. Quality of Work Life was the term actually
introduced in the late 1960s. From that period till now the term is gaining more and more
importance everywhere, at every work place. Initially quality of work life was focusing on the
effects of employment on the general well being and the health of the workers. But now its focus
has been changed. Every organization need to give good environment to their workers including
all financial and non financial incentives so that they can retain their employees for the longer
period and for the achievement of the organization goals..
The quality of work life is a process by which an organization responds to employee needs for
developing mechanism that allow them to share fully in making decision that designs their life at
work. Thus QWL means having good supervision, good working conditions, good pay and
benefits and interesting, challenging and rewarding job.

Factors affecting quality of work life:

Job satisfaction:
Job satisfaction is the favorable or unfavorable with which employees view their work. As with
motivation, it is affected by the environment. Job satisfaction is impacted by job design. Jobs that
are rich in positive behavioral elements such as autonomy, variety, task identity, task

significance and feedback contribute to employees satisfaction. Likewise, orientation is

important because the employees acceptance by the work group contributes to satisfaction. In
sort, each element of the environmental system, can add to, or detract from, job satisfaction.
Pay: Quality of work life is basically built around the concept of equitable pay. In this days
ahead, employees may want to participate in the profit of the organization.
People: Almost everyone has to deal with three set of people in the work place. Those
are namely boss, co-workers in the same level and subordinates. Apart from this, some
professions need interaction with people like patients, media persons, public, customers, thieves,
robbers, physically disabled people, mentally challenged, children, foreign delegates, gangsters,
politicians, public figures and celebrities. These situations demand high level of prudence, cool
temper, tactfulness, humor, kindness, diplomacy and sensitiveness.
Health conditions of employees:
Organisation should realize that their true wealth lies in their employees and so providing healthy
environment for employees should be their primary objective.
Personal and career growth opportunities:
An organization should provide employees with opportunity for personal/professional
development and growth and to prepare them to accept the responsibilities at higher level.
Participative management style and recognition:
Flat organization structure helps organization facilitate employee participation. A Participative
management style improves the quality of work life. Workers feel that they have control over
their work process and they also offer the innovative ideas to improve them. Recognition also
helps in motivating employees to perform better. Recognition can be in form of rewarding
employees for their best performance.

Autonomous Work Teams:

An autonomous work team is one which can plan, regulate and control its own work world. The
management only specifies the goals that too in collaboration with the team.
The team organizes the contents and structure of its job, evaluates its own performance,
establishes its speed and chooses its production method. It makes its own internal distribution of
tasks and decides its own membership. Autonomous team approach increases satisfaction and
reduces turnover and absenteeism.
Motivation:
Motivation is a complex subject. It involves the unique feelings, thoughts and past experiences of
each of us as we share a variety of relationships within and outside organizations. To expect a
single motivational approach work in every situation is probably unrealistic. In fact, even
theorists and researches take different points of view about motivation. Nevertheless, motivation
can be defined as a persons drive to take an action because that person wants to do so. People
act because they feel that they have to. However,if they are motivated they make the positive
choice to act for a purpose because, for example, it may satisfy some of their needs.
Worklife balance:
Organisation should provide the relaxation time for employees and offer tips to balance their
personal and professional lives. They should not strain employees personal and social life by
forcing on them by demanding working hours, overtime work, business travel, untiming
transfers.
By the globalization the modern employees are experiencing distress. To meet the challenges
posed by present standards, organizational must focus their attention in bringing a balance
between work life and personal life. The underlying assumption is that work life balance will
ultimately ensure Quality of work life.
Today an employee desires work to be more meaningful and challenging because quality is the
acid test. A Quality of work life gives an opportunity for deep sense of fulfillment. Employees
seek a supportive work environment that will enable them to balance work with personal
interests.

Quality of work life provides a more humanized work environment. It attempts to serve the
higher order needs of workers as well as their basic needs. Quality of Work Life indicates that the
work should not have excessively negative conditions.

Need of the study:

In the current scenario every organization expects their employees to perform at their peak
potential. Though monetary aspects play an important role in motivating employees, organization
around the world have come to understand that there are many other aspects that contributes
better employee performance. It is these aspects that form the basis for this study. In particular
this study aims to identify the various tangible and intangible aspects that contribute to the
quality of the workplace. It is very important for an organization to create a very conducive
working environment for employees.
This study would be needed to ensure that all employees are performing at their peak potential,
free from stress and strain, and to ensure all their needs are fully satisfied. This study will be
used as feedback from employees to know their current perspective of workplace and also to
identify the areas of improvement for the organization.

Scope of the study:

The term Quality of work life in its broader sense covers various aspects of employment and
non-employment conditions of work. This study will cover the overall quality of work life of
employees, i.e. their job satisfaction, work environment, working hours, work stress, their
relation with their colleagues, work assignments, infrastructure provided etc .The present study
aims at measuring the level of satisfaction of employees and to know about the various welfare
activities and benefits provided for the employees. The study will be dependent on the opinion
expressed by all the employees of all the departments.

Quality of work life is a multi dimensional aspect. Some of these aspects are

Compensation and the reward for the work

Personal and career growth opportunities
Motivation
Participative management style
Health and Safety of the employees
Job security
Job specification

By providing better quality of work life, the following results can be achieved.

Better performance of employees

More devotion and dedication towards work
Reduced absenteeism
Voluntary participation in an organizational activities
Reduced corruption
Lesser attrition

Objectives of the study:

1. To determine the factors influencing the quality of work life

2. To study the level of satisfaction of employees towards quality of work life.

3. To find out the way to improve quality of work life
4. The objective of the study is to help the organization to know the level of satisfaction of the
workers and executives at all hierarchical levels towards the facilities and welfare amenities
provided by them.
5. The study is also aimed at reviewing the working conditions including total environment to

bring in positive change for betterment of the Quality of Work Life of employees.
6. The objective of the study is also to find out the challenges and difficulties faced by the

management in providing better Quality of Work Life to the employees.

RESEARCH METHODOLOGY
A Research is a careful investigation or inquiry; especially through search for new facts in any
branch of knowledge .It is a systemized effort to gain more knowledge.
Research methodology is a way to systematically solve the research problem. It may be
understood as a science of studying how research is done scientifically. It is necessary for the
researcher to know not only the research methods or technique but also the methodology.
Researcher always needs to understand the assumption underline various technique and they
need to know the criteria by which they can decide that certain technique and procedures will be
applicable to certain problems and other will not.

Type of research:
The method of conducting research deals with research design, data collection method. It
explained about the nature of research work to be done such as descriptive nature of research,
which will be used in this study.
Descriptive research:

I will adopt descriptive research design for the purpose of this survey. Descriptive studies are
those studies which is concerned with describing the characteristics of a particular individual, or
of a group.
Types of data
1) Primary data
2) Secondary data
Primary Data:
First time collected data are referred to as primary data. In this research the primary data will be
collected by means of a Structured Questionnaire. The questionnaire consists of number of
questions in printed form. It has both open-end closed end questions in it.
Section I- Personal Data: This section includes questions soliciting the respondents details
such as Age, Gender, Marital status, Education, Designation, section and Work experience.
Section II- Scale for measuring the issues: It comprises of single open ended type and various
close ended questions which includes yes no type, other optional questions.
Secondary Data:
Data which has already gone through the process of analysis or were used by someone else
earlier is referred to secondary data. This type of data will be collected from the books, journals,
company records etc.
Source of Data The data will be collected from the employees of EASTMAN CAST &
FORGE AT LUDHIANA PLANT

Sampling Process It refers to process of defining the target population that will be sample.
Hence for the present study, data will be collected by means of questionnaire from the
employees.

Sample Size: Sample size plays a critical role, because the generalizability of the conclusion
depends on sample size. Sample size for the present study will be 200.

Sampling Method: The method of selecting a sample from a given universe with a view to
draw conclusions about the universe. Sample means representative of universe selected for the
study. It will process of units(e.g. People) from a population of the interest
It will be divided into 2 types
1) Probability Method
2) Non Probability Method
It will be entirely non probabilitistic in nature.
In this method, I will select the accessible population members from which to get information
and the items selected are easy to approach or easy to measure.
Tools and Techniques: In this research the tools such as Simple percentage analysis, correlation
will be used for data analysis.

Questionnaire
Personal Details:
:

Gender

Male

Female

Age: below 25 yrs 25-35 yrs 35-45 yrs 45-55yrs

Above 55 years
Educational Qualification

: SSLC+2UGPG

Designation

: Superintendent

Inspector

Senior Assistant

Deputy Officer Superintendent

Section

Marital status

___________________________

: SingleMarried
: Less than 5 yrs 5-10 yrs 10-15 yrs 15-20yrs

Experience
Above20 yrs

1. List out your satisfaction level regarding the following

S.N

Pay and

Highly

satisfied

1
2
3
4
5
6
7

Previlages
Salary and benefits
Work Assignment
Transfer policies
Promotion policies
Bonus
Medical Check up
List of recognized

hospitals
Quality & Quantity
of food provided in
canteen

Satisfied

Neutral

Dissatisfied

Highly
dissatisfied

Rate of food

10

provided in canteen
Grievance
Redressel

2. Please rate the following infrastructure

S.No
1
2
3
4
5

Infrastructure
Seating Arrangement
Computer configuration
Ventilation, A/c
Lights
Fire extinguisher

Very good

Good

Average

poor

Very Poor

3. List out your opinion about the following statements

S.No

Statements

Strongly Agree

Agree

Moderate

disagree

Strongly
disagree

The superiors are

cooperative
I am comfortable
with the present
workspace

allotment
I am given
freedom to offer
suggestions on

official work
I am rewarded for
my outstanding

work.
I am satisfied with
training
given for me

4. List out your requirements for the following questions.

S.No
1

Requirement
Do you require any specialty hospital to be added in the

Yes

No
6.

list of hospitals provided?

2
Do you require health and fitness club?
How often will you get feedback on your performance?
Always

Often

Occasionally

Rare

Never

7. Your Opinion about overall quality of work life

Excellent

Very good

Typical

Fair

poor

8. Any suggestions would you like to improve overall quality of work life in your organization?

Reference
Books:
1. K. Human Resources and Personnel Management
Tata McGraw-Hill Publishing Company Limited, New Delhi-110 001
2. C.R. Kothari Research Methodology of Wishwa Prakashan publishing, Chennai -17

Websites:
www.citehr.edu
www.mbaguys.net
www.eastman.com