MEM678

TOTAL QUALITY MANAGEMENT

MOHD SHAHRIMAN ADENAN (mshahriman@salam.uitm.edu.my/ 03-5543 6457/ T1-A12-2C)

This assignment is designed for Course Outcome 2 (CO2) of the course.

CO2 : Apply the basic principles and methods associated with TQM; [PO1,LO1, SS1]{C3}
Assignment 1
You are required to examine the difference between manufacturing and service sectors in order
to implement the total quality management (TQM) concept to increase the quality performance.
The comparison should critically discussed the potential tools and techniques that can be adapt
for both sectors. The element of the position of leadership also need to be explained in term of
the characteristics of effective leader beside consideration in implementing the concept of
continous improvement for quality enhancement.
Guidelines:

Length of the report: The write-up must be at least 1500 words (excluding Title page,
Illustrations, Appendix, and References).

The arrangement of the report:

1. INTRODUCTION
2. CONTENT 1
3. CONTENT 2
4. CONTENT 3
5. CONCLUSIONS
6. REFERENCES
7. APPENDIX (Journal Article)

Font: Arial size 12

Line spacing: One and a half (1)

Margin: Justified.

Due: 30th April 2015

Rubric assesmest template must be attached at the end of your assignment

1/2

Rubric Assesment (CO2)

No.
1.

2.

3.

4.

5.

6.

Scale
Criteria
Introduction
(10)

Discussion on
adapting TQM for
manufacturing and
service sectors (20)
Discussion on the
tools and
techniques that can
be used for both
sectors (20)
Discussion on the
element of
leaderhip in
implementing
TQM in both
sectors
(20)
Discussion on the
applicaiotn of
continous
improvement
approach for both
sectors (20)
Concluding
Remarks: reflection
of the discussion in
implementation of
TQM for
manufacturing and
service (10)

1
Poor
Insufficient
introduction to
explain elements
/or components/
or principles
associated with
the topic.

3
Acceptable
Moderate
introduction to
explain elements
/or components/
or principles
associated with
the topic.

5
Excellent
Clear introduction
to explain elements
/or components/ or
principles
associated with the
topic.

Not properly
discussed

Sufficient
discussion

Comprehensively
discussed

Not properly
discussed

Sufficient
discussion

Comprehensively
discussed

Factor

Marks

Not properly
discussed

Sufficient
discussion

Comprehensively
discussed
4

Not properly
discussed

Sufficient
discussion

Comprehensively
discussed
4

Insufficient
reflection of the
article towards the
TQM
Implementation

Sufficient
reflection of the
article towards the
TQM
Implementation

Excellent reflection
of the article
towards the TQM
Implementation

Assessment Value

2/2