Académique Documents
Professionnel Documents
Culture Documents
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Table of Contents
Content
BESCOM Consumer Information
Customer Interaction Meeting Schedule
About Bescom
Company Profile
Message from Managing Director
Message from General Manager Customer Relations
The Network
The Area Map
Mission and Vision
Statistics
Category of Consumers
General information
Power Supply
10
New Connection
14
Temporary Connection
16
Metering
17
Meter Reading
19
20
Payment
26
Attribute Change
31
33
35
36
Safety
37
Energy Efficiency
39
BESCOM Website
42
43
The Ombudsman
45
BESCOM Tariff
46
50
51
52
53-60
Contact Details
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About BESCOM
Company Profile
In the year 1999, Karnataka embarked on a major
reform of the power sector. As a first step, Karnataka
Electricity Board (KEB) was dissolved and in its
place,
the
Karnataka
Power
Transmission
Regulatory
Commission
(KERC)
in
Managing Director
Responsible for providing reliable and quality power supply to
over 80 lakh customers, and doing this in a profitable manner
for the company, Bescom has no small task to achieve. But we
have been taking small and sure steps towards this goal. The
satisfaction accruing from achieving the same is immense. Be
it in developing infrastructure or using best technology and best
practices, we have never looked behind. We are partners in
the R-APDRP programme that looks at overall reforms in
power distribution while our DAS project looks at automation of
distribution network in Bangalore city as a first step in upscaling
the same. Awareness drives to educate people on the need to
save energy have also been a major part of our efforts towards
energy saving. Quality power and quality services like our 24x7
helplines, along with transparency in our functioning, all the
way from the MDs office to transformer repair units, goes to
show we mean what we say. Power to all. We will impress upon
consumers by ensuring uninterrupted, excellent power supply
at competitive rates and providing satisfactory service.
Smt. Jayanthi .N
General Manager
(Customer Relation)
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Bescom Network
The Area Map
Mission:
The Mission of Bangalore Electricity Supply Company Limited is to ensure absolute customer satisfaction
and continous profit in business.
1. By ensuring total employee satisfaction.
2. By developing infrastructure, commensurate with growth, thus ensuring reliable and quality power supply.
3. By using best technology in communication and best practices in power sector.
Bescom Network
Statistics
Area covered
Districts
:8
Population
: 20.7 million
Sub Stations
: 401
Categories of consumers
Domestic
: 61.48 Lakhs
Commercial
: 07.35 Lakhs
: 06.78 Lakhs
Industrial
: 01.53 Lakhs
Water Supply
: 00.43 Lakhs
Public lighting
: 00.49 Lakhs
Others
: 01.51 Lakhs
Total
: 79.57 Lakhs
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General information
1. What is electricity?
Electricity is a form of energy associated with the presence and flow of electric charge. Electricity gives
a wide variety of well-known effects, such as lightning, static electricity, electromagnetic induction and
the flow of electrical current.
General information
4. Who is a consumer?
CONSUMER means any person who is supplied with electricity for his own use by a licensee or the
Government or by any other person engaged in the business of supplying electricity to the public under
the Act or any other law for the time being in force and includes any person whose premises are for the
time being connected for the purpose of receiving electricity with the works of a licensee,
the Government or such other person, as the case may be.
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Power supply
9.
10
Power supply
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11
Power supply
17. Why do my neighbors have power supply, while mine is still off?
The power supply to your neighbor may be supplied from a different transformer, feeder or phase,
which is not currently facing any disruptions. Nevertheless, lodge a complaint to the call center to get
it rectified.
12
Power supply
Alternating Current, single phase, 50 c/s, 230 volts between phase and neutral
Alternating Current, 3-phase, 50 c/s, 400 volts between phases and 230 volts between
phase and neutral
Alternating Current, 3-phase, 50 c/s, 4.6/11/13.2/33 KV and also 2.2 KV, 25 c/s
depending on the voltage available in the area
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New connection
23. How can I get a New Connection?
A consumer who wants to get a new connection has to first submit the following documents:
Proof of ownership or occupation of premises along with voters ID card, PAN card or ration card
After the consumer submits these documents with Security deposit paid, a Field Officer will inspect the site
for the proposed connection. Once the documents are verified, the Field Officer prepares an estimate
and a Licensed Electrical Contractor (LEC) provides the wiring diagram. The wiring diagram shows
how the wiring will be done at the premises. Once the wiring is successfully completed, the Field
Officer inspects the location for a final time before approving the power supply connection.
14
New connection
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15
Temporary connection
28. When can I take a temporary connection?
Temporary Connection can be applied for the purpose of marriages, religious functions, construction
activities, exhibitions, cultural functions, etc. Temporary connection may be:
a. Short Term Temporary: Can be applied for from 1 day up to 15 days.
b. Long Term Temporary: Can be applied for from with renewal for every 28 days to 2 years.
33. What is the procedure to get extension of the period of temporary supply?
Will the connection be disconnected if extension is not obtained? Is there
any penalty that can be paid to extend the period of temporary supply?
To extend the period of temporary supply, you must apply to the jurisdictional area Sub-division at
least one week before the date of expiry of the temporary supply. Duly paying the up-to-date power
supply charges and any other arrears. Otherwise, the temporary supply will not be further extended.
There is no penalty clause for making payments after the expiry of period of temporary supply either
period has to be extended or power would be disconnected.
16
Metering
34. What are the types of meters available?
1. Single phase meter
2. Three Phase meter (Whole Current meters)
3. ETV (Electronic Trivector meter) with CT (Current Transformer)
Meter is burnt
36. What are the documents required for Meter testing/ Fast/ slow /
Burnt / Damaged / Stop / Faulty/ Shifting?
1. Meter Stop/Meter Jump/Meter Burnt/Meter Slow/Meter Fast/Meter Damage - No Documents required.
2. Meter Stolen - Application, Police FIR copy, ID proof.
3. Meter Shifting - Application, receipt of last paid bill, ID proof and Meter shifting charges.
37. What are the Timelines for Meter testing / Fast/ slow / Burnt /
Damaged / Stop / Faulty/ Shifting?
1. Meter Stop/Meter Damaged - 15 working days for meter replacement.
2. Meter Slow/Fast - 15 working days after DN payment for testing & another 15 working days for
replacement if required
3. Meter Burnt - 3 Working Days for installation of new meter
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17
Metering
39. What should I do when the existing building Is demolished and a new
building is constructed? Should I surrender the old RR number or should
I continue with the same?
In case of demolition and construction of a building, the existing installation should be surrendered and
agreement should be terminated. Meter and service mains will be removed. Fresh service will be
arranged for the existing RR number will not be arranged for construction purposes in such cases.
18
Meter Reading
41. Does the BESCOM meter reader read the meters every month,
or is the bill prepared on estimated consumption every month?
Meter reading is conducted by BESCOM meter readers or the bill is prepared as per an estimate of
power consumed.
43. What are the Timelines for resolution of Wrong Reading/Special Reading?
Wrong/Special readings will be rectified within one working day
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20
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21
22
55. What is the procedure for claiming Exemption from electricity duty?
To apply for ED exemption, register your RR Number / 10 digit Account ID, name, address, and
telephone number at the jurisdictional area Sub-divisions. You must submit the following documents:
Certificate or letter starting the date of commencement of operations for the location where
exemption is requested.
Indemnity bond
On duly receiving all document s, the electricity duty exemption is granted, if applicable, from the next
meter billing cycle.The following categories of industries are eligible for claiming electricity duty/tax on
their bills:
56. Why does a bill indicate nil or low units even though
the consumption has been regular?
This irregularity may be due to a defective meter or metering installation or due to wrong readings
taken while billing. Bring this to the notice of the Sub-division immediately, by contacting the area
Soujanya counter for checking the meter and rectification of the bill.
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58. What might be the reason for the bill showing that units have been consumed
even though the premise was unoccupied or locked for a long period?
If your bill shows a wrong reading, register a complaint at any Soujanya counter. On receiving the
complaint, the meter reading is checked and the meter is tested. If meter tests healthy, it means that
the meter had recorded correctly. The responsibility of the consumers main switch rests on the
consumer. If someone has used electricity supply by tapping from the main switch, BESCOM is not
responsible for the same. The owner has to pay the units recorded. It is, therefore, the owners
responsibility to keep the meter secure, with access restricted to a few authorized persons.
63. What is the interest rate given to the customers' current security deposit?
The interest rate is given as per the prevailing interest rate on the first day (April) of every month.
24
64. How is the additional security deposit for customers calculated and
when is the Demand Notice issued?
Depending on the usage from January to December months, additional security deposit is calculated.
ASD's Demand Notice is issued from first April of the financial year.
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Payment
65. What are the different payment options?
BESCOM provides various options for its consumers to make their bill payments.
Any Time Payment (ATP): BESCOM has around 125 ATP kiosks across Bangalore Urban and
Rural and a few district headquarters that directly collect cash and Cheques from Consumers via
touch screen facility.
Any Where Payment (AWP): With the AWP mode, Consumers can pay their bills at any BESCOM
counter and not necessarily in the counter of area to which they belong. Presently this facility is
available to Bangalore and the same will be implemented for other areas shortly.
Electronic Clearance System (ECS) through banks: ECS is an electronic mode of payment to
transfer funds from one bank account to another. BESCOM supports ECS Mode of payment to all
its Bangalore consumers.
Online Payment: Consumers can pay bills online, using the following options: In Bescom Web
portal, through Bill desk or IDBI Bank.
Cash Counter at sub-division: Consumers can pay their electricity bills in any of the sub division
counter using cash, cheque or demand draft.
Payments can be made via Easy bill outlets, Bangalore One counters and city union bank branches.
26
Payment
67. How to make online payment of Bills?
Payment can be made online via Bescom and Bangalore One portals
Online Payment process through Bescom Portal as follows
Visit www.bescom.org website and select online payment
There are 2 links, namely RAPDRP and Non-RAPDRP with the respective sub-division names
By seeing the appropriate sub-division, consumer has to select the link
Non - RAPDRP
RAPDRP
Consumer
By clicking on the
By clicking on the
without
can
make
payment
with
or
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27
Payment
from
in the field. After that the consumer should agree for the
the
consumers
account
and
receives
an
Bill Desk has 3 modes of payment facilities (Debitcard/Creditcard/Net banking) and IDBI has 2 modes of payment
(Debit/Credit). Consumer has to select any one option and
click on pay now.
28
Payment
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29
Payment
78. What is the Bescoms bank account number to which I may remit payments?
Customers having access to net banking facility for their accounts ( with their own banks) can make
payment via NEFT / RTGS payment using the below details:
Beneficiary Name : BESCOM
Beneficiary Bank: ************.
Bank Branch : ************
Account Type : ************
Bank Account Number : AYZ XXXXXXXXXXX (Where XXXXXXXX denotes your CA number)
IFSC Code : *********
30
Attribute change
81. What Documents are required for Load Enhancement/
Load Reduction/ Name Change/ Tariff Change?
Name Change
In case of name change due to change in ownership proof of ownership of property.
In case of legal heir mutation certificate/legal heir certificate
In case of more than one legal heir NOC from other legal heirs in addition to the mutation
certificate/Legal heir certificate.
Tariff Change
Application
Municipal Corporation License in case of category change to Commercial or Industrial
Certificate from Block Development Officer in case of category change to Agricultural
Load Enhancement/Reduction Application and Installation Test Certificate.
82. What are the charges for Load Enhancement/ Load Reduction/
Name Change/ Category Change?
Load enhancement Differential Security deposit and service line charges is payable.
Name Change Security Deposit is payable in case of non availability of NOC from existing consumer.
83. Any Other Formalities Required for Load Enhancement/ Load Reduction/
Name Change/ Category Change?
Last bill should be fully paid.
Load reduction is not possible in less than 2 years for connections with load more than 100 KW.
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Attribute change
b) And is there any charge for the same. What is the timelines for
change to be reflected?
No, there are no charges for these requests. The Changes will reflect in next bill. However, Consumer
may check the status of his request at his area Sub-Division Office.
32
Quick Pay Consumer can quickly pay their bills, if they have their Account ID and Bill number
without even logging in
Complaints Registration Consumers can login all their complaints and grievances, using their
Account ID in case of consumer specific complaints or by providing only phone number and
location in case of generic complaints.
New Connection Applying for new connection is possible by filling the application form online
and submitting the necessary documents.
Check status Complaints and new Connection status can be checked using complaint no /
application no respectively
88. What is the procedure to avail WSS service? (Access WSS Application)
Consumers just need to register or enroll with the WSS portal to utilize the self service features offered by
the utility website www.bescom.co.in User can create a login by providing a valid Account ID and bill
number as part of validation. Once user id is created, users can login and see all their bills, select multiple
bills and pay them. Services like Complaints registration, New Connection request and Quick Pay are
available for consumers without having to register with WSS.
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89. What are the features a consumer can get benefitted from WSS?
Currently a consumer can access & get all details of Online Payment, Services, Tracking info on services
and other details. Refer the list of facilities available in WSS.
a. Online Payment
b. Services
1. Pay bill
2. Consumer
Complaints
3. New Connection
4. Name change
5. Tari Change
6. Load Change
7. Meter Shifting
8. Surrender Installation
9. Solar Rebate
1. Pay bill
2. Consumer Complaints
3. New Connection
4. Name change
5. Tari Change
6. Load h
Cange
7. Meter Shifting
8. Surrender Installation
9. Solar Rebate
d. Other Information
1. MIS reports
2. RAPDRP Towns
3. Street Light Problem
4. Emergency Contact
5. Emergency Contact tracker
34
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97. How to apply for refund of security deposit and what are
the timelines for the same?
Visit your Sub-Division Office and submit ID proof, with the written representation. Refund of deposit will
be done within 60 days from the date of the reciept of requisition.
98. How to apply for reconnection after making the part payment of
outstanding amount?
After part payment, the consumers have to approach sub-division office and submit an application for
reconnection along with details of payment and ID proof.
36
Safety
99. What should I do when I see
i. Electrical fire in a premises
3.
4.
Switch off the main power supply and immediately call helpline
5.
Go out of the house or assemble in a safe zone for your personal safety
101. An ELCB with 30mA setting trips very often thus causing inconvenience.
Is it safe to install an ELCB with higher setting?
Any leakage current above 30 mA flowing through human body when he becomes a part of the circuit, can
cause Cardio Pulmonary Failure (Stopping of breathing and heart function) even for a short while. Hence
it is not advisable to install ELCB of settings higher than 30 mA. The cause of tripping such probable
leakage in the circuit should be established and attended.
102. Is it safe to operate the geyser switch with wet hands while in bath?
Wet hand is a good conductor of electricity. Please do not operate the switch with water dripping. Mop
your hand dry before operating the switch handle.
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Safety
105. Is it safe to operate the geyser switch with wet hands while in bath?
No. Water should not be poured on when the circuit
on fire is live, i.e., carrying electricity. The electric
supply should be put "OFF" first (to make the circuit
DEAD or de-energised) before pouring water on the
burning equipment / circuit.
38
Energy Efficiency
106. What is a Compact Fluorescent Lamp (CFL)?
It is a special lamp, which delivers more lumen output at lower watts compared to ordinary tungsten
filament lamps for the same wattage.
Example: 11 watts CFL is equivalent to 60 watts ordinary Tungsten Filament lamp.
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Energy Efficiency
Efficiency: LEDs emit more light per watt than the incandescent lamps. The efficiency of
LED lighting fixtures is not affected by shape and size, unlike fluorescent light bulbs or tubes.
Color: LEDs can emit light of an intended color without using any color filters as traditional
lighting methods need. This is more efficient and can lower initial costs.
Size: LEDs can be very small and are easily attached to printed circuit boards.
Luminous efficacy: LED-based lighting sources is high luminous efficiency. White LEDs quickly
matched and overtook the efficacy of standard incandescent lighting systems. The luminous
efficacy of an LED is 18-22 lumens /watt as compared to 15 lumens / watt of incandescent lamp
and 100 lumens / watt of fluorescent lamp.
Disadvantages:
High initial price: LEDs are currently more expensive, price per lumen, on an initial capital
cost basis, than most conventional lighting technologies.
Voltage sensitivity: LEDs must be supplied with the voltage above the threshold and a
current below the rating. This can involve series resistors or current-regulated power
supplies.
40
Make maximum use of sunlight; it is free. Avoid use of artificial lighting during day time
Use energy-saving tube lights and Compact Fluorescent Lamps (CFL) in place of incandescent lamps
Use low wattage lamps for corridors and other less important areas
Turn off all but security lights when the building is not occupied
Use right size wiring. Do not use wires with many joints or loose joints
Use energy-efficient irrigation pump sets according to requirements and save up to 25% on electricity
Compact
C
Lamp
L
80
4
9.6 units/mo
onth
11
1
4
1.32
1
units/month
Rs. 48/-
Rs. 6.6/-
Mo
onthly savings
Ye
early savings
---
Approximate Lifetime
Savings
1000 hours
6000
6
- 8000 hours
h
Prrescribed watttage
Da
aily usage in h
hours
Ele
ectricity consumption per
mo
onth
LED
Bulb
CFL
Bulb
Fluore
escent
Incandescent
Bulb
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Websites
BESCOM Website (Screen Shot)
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1912
42
43
Miscellaneous Queries
116. What is the complaint redressal mechanism at BESCOM?
For any type of request/query/complaint, consumers may use any of the Touch Points/ following modes:
Helpline No 1912
Send SMS to 9243150000 for ex: BESCOM<sub division> complaint
File a compalint through www.bescom.org
118. Who would be responsible for the unsafe condition w.r.t the consumer
premises near to the BESCOMs network and vice versa?
BESCOM has laid down its network and installations in accordance with the applicable rules and
regulations and in compliance with the statutory clearances. However it has been observed that with
passage of time occupants have constructed/extended their buildings/superstructures in an unauthorized manner & to such an extent that the same has come in direct contact with network/installation
which has been there since earlier times. In such cases it needs to be ascertained as to whether it was
BESCOMs network or the extended superstructure which was in existence before and accordingly
requisite steps for removal of the unauthorized construction/extension are initiated. BESCOM therefore,
advises its
consumers to avoid coming close to its network, which can be very unsafe and even
fatal at times. Please appreciate that BESCOM is not to be held responsible for any loss or injury
suffered by any person or property as a result of any untoward incident taking place.
44
(ii) When, why and how can a Consumer approach the Ombudsman?
If a consumer is not satisfied with the orders of the CGRF, then the consumer can file an appeal to
the Ombudsman.
For more details contact:
The Ombudsman
Karnataka Electricity Regulatory Commission,
6th Floor, Mahalakshmi Chambers,
M G Road, Bangalore - 560 001
Tel: 080 2532 0213, 214, 339, 765
Fax: 080 2532 0338
Email: kerc35@bsnl.in
Apart from complaints and greviances related to power theft, misuse and accidents, the ombudsman is contact person for rest of complaints.
(iii) Within how many days does a consumer have to file an appeal before
the Ombudsman?
A consumer must file an appeal before the Ombudsman within 30 days from receipt of the CGRF
order in form B (Appendix-3).
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46
LT-2 (a)(i)
LT-2 (a)(ii)
LT-1
Tariff
Category
Sl.No
.
Domestic Applicable
to Areas under Village
Panchayats
Domestic - Applicable
to Areas under Bruhat
Bangalore Mahangara
Palike (BBMP),
Municipal
Corporations and all
Urban Local Bodies
Bhagya Jyothi /
Kutira Jyothi
Category Description
Rs.35/ -
Rs.15/ -
240 Ps
340 Ps
455 Ps
535 Ps
0 to 30 KWH
31 to 100 KWH
Rs.25/ -
Rs.15/ -
FC For addl. KW
Co nsumption
Energy Charges
(EC)
651 Ps
585 Ps
436 Ps
485 Ps
601 Ps
521 Ps
406 Ps
306 Ps.
Rs.25/ -
551 Ps
370 Ps
31 to 100 KWH
316Ps
Rs.35/ -
Rs.25/ -
504 Ps.
Rs 30/ -
Free
0 to 30 KWH
Energy Charges
(EC)
250 Ps
Rs.25/ -
504 Ps.
Rs 30/ -
Free
FC For addl. KW
Consumption
Proposed by
BESCOM
KW
st
KW
31 to 100 KWH
0 to 30 KWH
FC For addl. KW
FC For 1
0 to 30 KWH
31 to 100 KWH
FC For addl. KW
st
536 Ps
Rs 30 / -
Free
575 Ps
495 Ps
260 Ps
370 Ps
Rs.25/ -
Rs.15/ -
625 Ps
525 Ps
400 Ps
270 Ps
Rs.35/ -
Rs.25/ -
Approved as per
Tariff Order 201 4
FC For 1
Sanctioned Load
Fixed Charge (FC)
FC For Ist KW
CDT(Commission
Determined Tariff)
EC per KWH
Fully subsidized by
GOK
Particulars
For BESCOM
Existing Tariff
as per
Tariff Order 201 3
Remar ks
40 Ps Increased
40 Ps Increased
30 Ps Increased
20 Ps Increased
No Increase
No Increase
40 Ps Increased
40 Ps Increased
30 Ps Increased
20 Ps Increased
No Increase
No Increase
Change in CDT
Increase d by 32 Paise
Cost of Supply:
Retail Supply Tari approved by K.E.R.C. in Tari Order 2014 dated: 12th May 2014
BESCOM Tariff
LT-3(i)
LT-2(b)(ii)
LT-2(b)(i)
Commercial:
Applicable to areas
coming under Bruhat
Bangalore Mahangara
Palike (BBMP) ,
Municipal
Corporations and all
Urban Local Bodies
Pvt. Educational
Institutions and Pvt.
Hospital & Nursing
Homes - Applicable to
Areas coming und er
Village Panchayats
Pvt. Educational
Institutions & Pvt.
Hospitals and Nursing
Homes :
Applicable to Areas
under Bruhat
Bangalore Mahangara
Palike (BBMP) ,
Municipal
Corporations and all
areas co ming under
Urban Local Bodies.
Consumption
Energy Charges
(EC)
811 Ps
Above 50 KWH
0 to 50 KWH
FC per KW
0 to 200 KWH
FC per KW
FC Min. per
month
0 to 200 KWH
FC per KW
FC Minimum per
month
775 Ps
675 Ps
Rs.40/ -
670 Ps
550 Ps
Rs.50/ -
Rs.25/ -
720 Ps
600 Ps
Rs.65/ -
Rs.35/ -
Rs 55/ -
Rs 55/ -
FC per KW
Demand Based Tariff (Optional) where sanctioned load is above 5 kW but below 50 kW
745 Ps
Above 50 KWH
711 Ps
Rs.40/ -
Rs.40/ -
645 Ps
686 Ps
620 Ps
586 Ps
Rs.50/ -
520 Ps
Rs.25/ -
Rs.50/ -
736 Ps
Rs.25/ -
0 to 50 KWH
Sanctioned Load
Fixed Charge (FC)
FC per KW
FC Minimum per
Month
Consumption
Energy Charges
(EC)
0 to 2 00 KWH
670 Ps
636 Ps
Rs.65/ -
Rs.65/ -
570 Ps
Rs.35/ -
Rs.35/ -
FC per KW
FC Minimum per
Month
Consumption
Energy Charges
(EC)
0 to 200 KWH
Sanctioned Load
Fixed Charge (FC)
No Increase
30 Ps Increased
30 Ps Increased
No Increase
50 Ps Increased
30 Ps Increased
No Increase
No Increase
50 Ps Increased
30 Ps Increased
No Increase
No Increase
BESCOM Tariff
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48
LT-4(b)
LT-4(c)(ii)
LT-5 (a)
11
12
LT-4(c)(i)
LT-4(a)
10
LT-3(ii)
IP Sets
Above 10 HP
IP Sets
10 HP & below
Commercial
Applicable to Areas
coming under Village
Panchayats
241 Ps
Rs.30/ -
241Ps
Rs.20/ -
241 Ps
545 Ps
611 Ps
Sanctioned Load
Fixed Charge
(FC)/HP
5 HP & below
Rs.30/ Rs.30/ Above 5 HP but
Rs.30/ Rs.30/ below 40 HP
40 HP & above but
Rs.40/ Rs.40/ below 67 HP
67 HP & above
Rs.110/ Rs.110/ Demand Base d Tariff (Optional)
Above 5 HP but
Rs.50/ Rs.50/ below 40 HP
40 HP & above but
Rs.70/ Rs.70/ below 67 HP
67 HP & above
Rs.160/ Rs.160/ Consumption
Energy Charges
(EC)
0 to 500 KWH
445 Ps
511 Ps
175 Ps
FC per HP
EC per KWH
175 Ps
Rs.30/ -
EC per KWH
Rs.20/ -
175 Ps
EC per KWH
Nil
151 ps per kwh
FC per HP
151 Ps per
KWH
Rs.30/ -
Rs 45/ -
Rs 45/ -
Rs 30/ -
FC per HP
761 Ps
661 Ps
Rs.30/ -
Above 50 KWH
0 to 50 KWH
FC per KW
725 Ps
625 Ps
Rs.30/ -
Rs 45 / -
475 Ps
0 to 500 KWH
Above 500 KWH
585 Ps
Rs.70/ Rs.160/ -
Rs.50/ -
Rs110./ -
Rs.40/ -
Rs.30/ -
Rs30./ -
215 Ps
Rs.30/ -
215 Ps
Rs.20/ -
215 Ps
Above 5 HP but
below 40 HP
40 HP & above
but below 67 HP
67 HP & above
5 HP & below
Above 5 HP but
below 40 HP
40 HP & above
but below 67 HP
67 HP & above
EC per KWH
FC per HP
EC per KWH
FC per HP
EC per KWH
Rs 30/ -
203 Ps per
KWH
CDT
(Commission
Determined Tariff)
FC pe r HP
Nil
FC per HP
Same as above
FC per KW
Demand Based Tariff (Optional) where sanctioned load is above 5 kW but below 50 kW
695 Ps
595 Ps
Rs.30/ -
FC per HP
CDT
(Commission
Determined Tariff)
Above 50 KWH
Sanctioned Load
Fixed Charge
(FC)/KW
Consumption
Energy Charges
(EC)
0 to 50 KWH
40 Ps Increased
30 Ps Increased
No Increase
No Increase
No Increase
No Increase
No Increase
40 Ps Increased
No Increase
40 Ps Increased
No Increase
40 Ps Increased
No Increase
52 Ps Increase
Change in CDT
No Increase
30 Ps Increased
30 Ps Increased
No Increase
BESCOM Tariff
LT-7
LT-6 (b)
16
17
LT-6 (a)
LT-5(b)
15
14
13
Temporary Supply
Public Lighting
Water Supply
18.00Hrs to 22.00Hrs
22.00Hrs to 06.00Hrs
06.00Hrs to18.00Hrs
Time of day
Rs.35/ -
Rs.35/ -
EC per KWH
Less than 67 HP
Weekly Min. per KW
850 Ps
Rs.160/ -
445 Ps
Rs.50/ -
FC per KW
EC per KWH
320 Ps
Rs.35/ -
EC per KWH
FC per HP
591 Ps
0 to 500 KWH
Above 5 HP but
below 40 HP
40 HP & above
but below 67 HP
67 HP & above
5 HP & below
Above 5 HP but
below 40 HP
40 HP & above
but below 67 HP
67 HP & above
916 Ps
Rs.160/ -
511 Ps
Rs.50/ -
386 Ps
Rs.35/ -
EC per KWH
Weekly Min.
per KW
EC per KWH
FC per KW
EC per KWH
FC p er HP
525 Ps
495 Ps
491 Ps
425 Ps
561 Ps
Rs.150/ -
Rs.150/ -
67 HP & above
Consumption
Energy Charges
(EC)
0 to 500 KWH
Rs.60/ -
Rs.45/ -
Rs.100/ -
Rs.30/ -
Rs.30/ -
Rs.100/ -
Rs.25/ -
Rs.25/ -
Sanctioned Load
Fixed Charge
(FC)/HP
5 HP & below
Above 5 HP but
below 40 HP
40 HP & above but
below 67 HP
67 HP & above
900 Ps
Rs.160/ -
485 Ps
Rs.50/ -
330 Ps
Rs.35/ -
565 Ps
535 Ps
455 Ps
Rs.150/ -
Rs.60/ -
Rs.45/ -
Rs.100/ -
Rs.35/ -
Rs.30/ -
Rs.25/ -
E.C: 50 Ps Increased
40 Ps Increased
No Increase
10 Ps Increased
No Increase
40 Ps Increased
40 Ps Increased
30 Ps Increased
No Increase
No Increase
No Increase
No Increase
No Increase
No Increase
No Increase
BESCOM Tariff
www.bescom.org
49
50
RR Number
www.bescom.org
51
Smart Metering
SMART METERS can be termed as 3rd generation meters. A Smart Meter is usually an electrical meter
that records consumption of electric energy in intervals of an hour or less and communicates that information at least daily back to the utility for monitoring and billing purposes. Smart meters enable two way
communications between the meter and the central system. Smart meters can gather data for remote
reporting through AMI.
R-APDRP Program
Phase 1: IT initiatives to convert ESCOMs into a modern dynamic entity which uses IT for detection of
thefts through auditing, reduction of operational losses by properly monitoring the assets. Customer
relationship management through computerization and improvement in billing efficiency.
Phase 2: The Scheme will demonstrable performance in terms of sustained loss reduction. Aims at
reducing the overall Aggregate Technical and Commercial (AT&C) losses of distribution companies.
Establish reliable and automated systems for sustained collection of accurate base line data. The
adoption of information Technology in the areas of energy accounting before taking up the regular distribution strengthening projects.
52
Contact us
Energy Department
P. Ravikumar, IAS
Principal Secetary to Government,
Energy Dept.GOK
080-22252373,
080-22034648
prs.energy@gmail.com
reformsmsdca@gmail.com
Sri. H.R.Nagendra
Deputy Secetary
9880025879
080-22034680
Sri.A.A.Chapparband
Under Secetary
9448680408
080-22034674
54
escommoncell@redimail.com
AEE(Ele)., EMC section
9480813801
080-22035203
usenergydept@gmail.com
Sri. M.D.Ravi
Special Ocer(Reforms)
9448090826
080-22034692
escommoncell@redimail.com
AO, Reforms section
9480813885
080-22034688
ravi7659@gmail.com
mrs3285@gmail.com
escommoncell@redimail.com
escommoncell@redimail.com
Contact us
KERC
Sri.M.R.Sreenivasamurthy,IAS
Chairman, KERC
9980915001
080-25320356
Sri.P.R.Gopinath
PS to Chairman
9902132006
080-25320357
kerc35@bsnl.in
prgrangaiyengar@gmail.com
Sri.Vishwanath Hiremath
Member
9448372778
080-25320358
Sri.N.Sriraman,IAS(Rtd)
Secretary
9845300022
080-25320355
ombkar@gmail.com
Sri.Jayaramaraje URS, IAS(Rtd)
Ombudsman
9845003578
080-41692617
kerc35@bsnl.in
Sri.Nagaraju.B.R
Director(Technical)
9945391005
_
kerc35@bsnl.in
Sri.V.G.Pandit
Director(Tari)
9449596795
080-25591411
kerc35@bsnl.in
Sri.Prabhakar Rao
Dy.Director(Tari)
9448365174
_
kerc35@bsnl.in
Sri.Hegde.G.V
Consultant(Legal)
9611145575
_
kerc35@bsnl.in
kerc35@bsnl.in
www.bescom.org
55
Contact us
Smt. Shanthi.M
CGM (CA)
9449844602
080-22341240
Corporate Aairs
cgmcrc.work@gmail.com
Smt.Jayanthi. N
GM (CR)
080-22251927
9449844778
Customer Relations
gmcr.work@gmail.com
Smt.Nagalakshmi S.V
GM (IT)
080-22085375
9449844720
Information Technology
gmitbescom.work@gmail.com
Sri.L Ravi
GM (DAS)
080-22210070
9448279010
DAS & Smart Grid
gmdasrapdrp.work@gmail.com
Sri. Doreswamy
GM(F&T)
9449030863
080-22383968
Fianance & Tarrif
gmaccprf.work@gmail.com
Sri.Thimmegowda
GM (Rev)
9449844840
Revenue
gmrevenue.work@gmail.com
Sri.ShivaKumara Swamy
GM(Exp)
9449844649
080-22354940
Expenditure
gmexpr.work@gmail.com
Kanthi I/C
GM (PP)
9449055636
080-22352796
Power Purchase
gmpp.work@gmail.com
Sri.K.C Chandrashekar
GM (I/A)
9449055839
080-22352483
Internal Audit
gmia.work@gmail.com
Sri. Sheela. G
GM (Q&S)
9449046576
Sri.D.Ramesh Kumar
GM (Proc)
9449844636
080-22354939
Procurement
gmproc.work@gmail.com
Sri.Shivanna
GM (DSM)
9449844861
spvigilance@yahoo.in
56
sebraz.work@gmail.com
9448452103
080-22126744
9449877444
EE(C,O&M) Office
9448279007
gmbrc2005@rediffmail.com/
sebrc.work@gmail.com/
dcabrc.work@gmail.com
www.bescom.org
eetmkrcircle.work@gmail.com
9448279388
Email ID
0816-2252189
EE(C,O&M) Office
EE(C,O&M) Mobile
setmkrcircle.work@gmail.com
9448279006
Email ID
0816-2278599
TUMKUR
9448452101
gmbrc2005@rediffmail.com/
sebrc.work@gmail.com/
dcabrc.work@gmail.com /
Email ID
080-22131437
EE(C,O&M) Office
EE(C,O&M) Mobile
Email ID
080-22100412
BRC
seebcnbescom@gmail.com
94490-46579
080-22100436
Email ID
EE(C,O&M) Mobile
CTAZ
West
eedvgcircle.work@gmail.com
94482 79330
08192 263613
94482 79094
sedvgcircle.work@gmail.com
gmbescom@gmail.com
08192 263616
DAVANGERE
eeklrdvn.work@gmail.com
Davangere
9483529210
9483527177
9483515003
Tumkur
Kolar
9448490018
08152 - 220642
9483539007
Brc
080-22869423
080-65656598
080-65602255
seekolar@gmail.com /
seklrcircle.work@gmail.com
eeowestcircle.work@gmail.com
9449844839
080-23132113
seewest.work@gmail.com
9449047999
080-23132113
East
South
North
eeeastoffice@gmail.com
9449844866
080-22863422
See.eastcircle@gmail.com
9449877999
080-22863422
East
sectz.work@gmail.com
9448279580
08194 230088
chiefcz@rediffmail.com
9448461466
08194 231466
9448279008
08152 - 220641
KOLAR
eesouthcircle.work @ gmail.com
9449046584
080-22230636
sesouthcircle.work @ gmail.com
9449844988
senorthcircle.work@gmail.com
080-22100415
Email ID
South
080-22237193
North
sebmaz.work@gmail.com
94490-46585
Email ID
080-22114420
SEE(C,O&M) Office
SEE(C,O&M) Mobile
9448234567
cebraz.work@gmail.com
ceebraz123@yahoo.in
94490-45888
cebmaz.work@gmail.com
Email ID
BRAZ
080-22276366
BMAZ
080-22113868
Contact us
57
Contact us
BMAZ
Sl.No
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
CIRCLE
Jayanagar
South
Kormangala
HSR
Indiranagar
East
Shivajinagar
Vidhanasoudha
Peenya
North
Malleswaram
Hebbal
Rajajajinagar
West
West
47
58
DIVISION
R.R. Nagar
Kengeri
Sub
Division Code
S1
S2
S5
S6
S9
S3
S4
S7
S8
S10
S11
S12
E3
E4
E6
E7
E1
E2
E5
E8
E9
W3
W4
W5
N4
N5
N7
C1
C2
C3
C6
C4
C5
C7
C8
N1
N2
N3
N6
N8
W1
W2
W6
W7
K1
K2
94498 44661
94498 44662
94498 44665
94498 44660
9449844669
94498 44663
94498 44664
94498 44667
94498 44668
9449844670
9449844826
94498 44827
94498 44673
94498 44674
94498 44676
9449844677
94498 44671
9449844672
94498 44675
94498 44678
9741623937
94498 44683
94498 44688
94498 44685
94498 44654
94498 44655
94498 44657
94498 44641
94498 44642
94498 44643
94498 44646
94498 44644
94498 44645
9449844647
9449844896
94498 44651
94498 44652
94498 44653
94498 44656
9449844897
94498 44681
94498 44682
94498 44686
94498 44894
94498 44687
9449844892
K3
9449844893
AEE Contact
EE Contact Number
94498 444612
94498 44613
94498 44825
94498 44616
9449844617
94498 44618
94498 44609
94498 44606
94498 44607
94498 44608
94498 44619
94498 77033
Contact us
BRAZ
Sl.No
CIRCLE
DIVISION
SUBDIVISION
CONTACT
Dodaaballapura
9448279080
Magadai
9448279078
TAVAERKERE
9449844871
Nelamangala
9448279077
Kudur
9448042373
Devanahalli
9448279082
2
Nelamanagala Division
Yelahanka Division
7
8
BRC
9
10
11
Hosakote
9448279084
Nandagudi
9448279085
Bidadi
9448094839
Channapattana rural
9448279091
Channapattana urban
9448279090
Kanakapura rural
9448279087
Kanakapura urban
9448279086
14
Ramanagar rural
9448088763
15
Ramanagar urban
9448279088
16
Sathnur
9448279088
17
Anekal
9448279092
Chandapura
9448279093
Attibele
9449844891
12
Ramanagar Division
13
Chandapura division
18
19
20
Kolar division
21
22
Kolar rural
9448279060
Kolar urban
9448279059
Srinivaspura
9448279063
23
Bagepalli
9448279071
24
Chikkaballapura rural
9448279069
Chikkaballapura urban
9448279068
Gowribidanur
9448279073
Gudibande
9448279072
Bangarpet
9448279065
Chikkaballapura
25
28
29
30
Kolar Circle
26
27
KGF Division
KGF
9448279064
Malur
9448279066
31
Mulubagal
9448279067
32
Chinathamani rural
9448279062
Chinathamani urban
9448279061
Shiddlagatta rural
9448279076
Shiddlagatta urban
9448279074
33
34
35
Chinthamani division
EE Contact
9448279025
9448279024
9448279026
9448279027
9448279019
9448279023
9448279020
9449844851
www.bescom.org
59
Contact us
CTAZ
60
CIRCLE
DIVISION
TUMKUR
TUMKUR
TIPTUR
MADHUGIRI
DAVANGERE
DAVANGERE
Sl.No
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
HARIHARA
CHITRADURGA
HIRIYURU
SUBDIVISION
AEE Contact Number EE Conatct Number
TUMKUR CSD1
9448279045
TUMKUR CSD2
9448088690
TUMKUR RSD 1
9448088760
9448279016
TUMKUR RSD 2
9448279046
GUBBI
9448279047
NITTUR
9448279048
KUNIGAL
9448279049
TIPTUR
9448279050
9448279017
TURUVEKERE
9448279052
CHIKKANAYAKANAHALLI
9448279051
MADHUGIRI
9448279053
SIRA USD
9448279055
SIRA RSD
9448279056
9448279018
KORATAGERE
9448279058
PAVAGADA
9448279057
KODIGENAHALLI
9448279054
DAVANGERE CSD1
9448279028
DAVANGERE CSD2
9448279029
DAVANGERE RSD
9448279030
9448279012
ANAGODU
9448094833
JAGALUR
9448279031
CHANNAGIRI
9448279032
SANTEBENNUR
9448279033
HARIHARA
9448279034
9448279013
HONNALLI
9448279035
HARAPANAHALLI
9448279036
CHITRADURGA CSD
9448279037
CHITRADURGA RSD
9448279038
9448279014
HOLALKERE
9448279040
HOSADURGA
9448279039
HIRIYURU
9448279041
9448279015
CHALKERE
9448279042
MOLKALMORU
9448279043
Annexure -1
FORM A
APPLICATION FOR FILING COMPLAINT
WITH THE CONSUMER GRIEVANCE REDRESSAL FORUM
[See Regulation 6.2.]
Name of the complainant:
Full address of the complainant:
RR Number:
Name of the Licensee:
Details of the complaint/grievance:
Details of intimation of grievance by the consumer of the licensee:
Whether any reply has been received from the licensee:
(If yes, a copy of the reply to be attached):
Nature of relief sought:
List of documents enclosed:
Declaration
I/We the complainant/s herein declare that:
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61
Bangalore Urban
Bangalore Rural
Ramanagar
Kolar
Chikkaballapura
Tumkur
Davanagere
Chitradurga
62
Annexure -3
FORM B
APPLICATION FOR FILING COMPLAINT WITH THE OMBUDSMAN
[See Regulation 21.3]
The Ombudsman
.
Sir,
Sub: Representation
Being aggrieved the complainant named herein had submitted a complaint with the Consumer
Grievance Redressal Forum established by (Name of the Licensee); the details of the complaint are as
under:
Name of the complaint:
Full address of the complaint:
Details of complaint submitted to the Consumer Grievance Redressal Authority/Forum
(A copy of the complaint and the order should be attached)
Details of the complaint
Whether any reply has been received from the ESCOM?
(If yes, a copy of the reply to be attached)
Nature of relief sought from the ombudsman
(Documentary evidence to be attached)
Declaration:
I/We, the complaint/s herein declare that:
(a) The information furnished herein above is true and correct and
(b) I/We have not concealed or misrepresented any fact stated in aforesaid columns and the
documents submitted herewith
The complaint is led before the expiry of one year reckoned in accordance with the provisions of clause
11.3 (a) and (b) of the Ombudsman Regulation
The undersigned or any of us or by any of the parties concerned has not brought the subject matter of
the present complaint before the ombudsman to the best of my knowledge and belief.
The subject matter of the present complaint is not in respect of the same, which was settled through the
Ombudsman in any previous proceedings
The subject matter of the present complaint has not been decided by any forum/court/arbitrator/any
other authority
Your s sincerely
(Name and Signature of the Complainant)
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63
NOMINATION OF REPRESENTATIVE
If the complainant wants to nominate his representative to appear and make submissions on his behalf
before the Ombudsman the following declaration should be submitted.
I/We the above named complainant/s hereby nominate Shri/Smt..whose address is
..as my/our representative in all proceedings of this complaint and conrm
that any statement, acceptance or rejection made by him/her shall be binding on me/us. He/She has
signed below in my presence.
Accepted
Signature of representative
Signature of complainant
64
For assistance
Call
: 1912
SMS : +91 9243150000
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