PRODUCTION

SUPPORT

Client Profile
A nationwide provider of
government compliance
filing services with offices in
more than 40 cities. They are
one of the largest and oldest
companies in the industry.
Their services include public
record searches and
document retrieval/filing.
These services are delivered
through a combination of
web based applications and
local field offices.
Its client base is primarily
financial institutions
including banks, leasing
companies, commercial
finance organizations,
corporate credit
management companies
and title companies. The
client delivers business
value to its customers by
automating their
government compliance
filing and due diligence
search processes.
A database of aggregated
public records containing
financial disclosures,
provided by various
government agencies, is
the core service provided.
It is used extensively in
internal processes as well
as provided externally
through a subscription
service directly to its
clients.

Problems
Since ongoing maintenance of the core database was a constant need, there was an ever
increasing demand for resources to meet the required quality and timeliness goals. As the
source data originates from many different agencies and systems, there was a wide variety
of formats and data quality issues that needed to be managed. In addition to this, the format
and content of this data was very dynamic and would change constantly without warning.

The business objective was to implement a process and system that would make maintenance
of this database more efficient, standardized and cost-effective while maintaining the required
timeliness and data quality.
PRODUCTION SUPPORT
Business Challenges
The Digital Group engineers reviewed the existing load processes to capture the
rules and relationships in the formal documentation. They then created a powerful
data mapping tool to validate and cleanse the source data before it is loaded into
the production environment through optimized loading procedures.
After creating this optimized system, The Digital Group took responsibility of
ongoing operational support which they provide at their offshore facility on behalf
of the client.

Result
By implementing the solution proposed by The Digital Group, the client was able to
achieve all the desired benefits and improve both the operational efficiency and the
product quality thereby, improving competitiveness. Some of the specific benefits
achieved include:

Operational cost Reduced error Improved service

savings rate and increased levels
efficiency

Utilizing high Implementing process Systematic process

quality/low cost
offshore resources
Reduced duplication
and redundancy of
process steps
centric approach that ensures
to the entire data timeliness of data
management function
Implementing 24x7
Performing validation support model
of source data before
loading

Extensively documenting
all processes
ABOUT US THE DIGITAL GROUP INC.
The Digital Group (T/DG) is a trusted Information Technology partner for businesses 121 Village Boulevard
across the globe. Our comprehensive IT services include a full spectrum of Product Princeton Forrestal Village
Engineering and Development services, Software and Data solutions as well as
Enterprise Information Management solutions that help organizations optimize Princeton NJ 08540 USA
productivity, enhance operational capabilities, boost revenues, drive innovations and
fire up time-to-market cycles in a dynamic environment. Phone:+1.609.524.2441
With a focus on building long-term client relationships, we provide a range of Fax:+1.609.228.4844
services from Concept-To-Complete spanning Product Development, Maintenance, Email: info@thedigitalgroup.com
Support and Operations. Our commitment to innovation coupled with decades of
experience delivering excellence for our customers, vital technology partnerships
and global delivery centers across the US and Asia Pacific, make T/DG an ideal
choice for next-generation initiatives. Global Presence
T/DG is a CMMi Level 5 ver1.3 Dev and Service Appraised company along with
certifications in ISO 9001:2008, ISO 20000-1:2011, ISO 27001:2013, ISO 22301:2012
USA | INDIA | AUSTRALIA | FIJI
and SSAE 16, Type II. For more information, visit www.thedigitalgroup.com

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